from D O (Grandson of Resident) published on 15 September 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
Please please please don’t send a person you care about here. This is honestly the worst place for them. They would have their needs met better in prison. They have absolutely no care for the people they are supposed to care for. All they want is their money. An absolute gentleman of a man who was my
grandfather went there. On arrival he was a man needing extra care, in a few months of being there he has now passed away. They don’t write reports or check on individuals. All they say is do they want a hair cut or nails cut that’s an extra £50. Something needs to be done about this place. Do not send anyone you care about here please!
Reply from Ian Hutchinson, Director at Woffington House Care Home
It is not uncommon for absent family members to experience overwhelming feelings of guilt and grief at the deterioration and passing of a loved one and this is often manifested through anger and…read more
from Keith H (Son of Resident) published on 25 May 2021
Submitted via Website • Report
Overall Experience2.0 out of 5
Apart from other concerns I have had with the home (unable to take further than the manager, the information on this web site being outdated by over a year), today I visited my mother, the visit lasted only 10 minutes as I had to sit in the pouring rain to talk to her regardless of whatever excuse they
try and make. I am disabled myself, previous visits have at least used a canopy while visiting, this was for whatever reason unavailable, I was not told this. It is at the side of the home and not visible to me without walking to it. I could visit her anytime, they know I am disabled, have little respect when I am spoken to. As for her care, they do keep her alive but for example, I took her false teeth back to her after repairing them, it took maybe a couple of days before they gave them to her.
We had to provide a better mattress for her, chair and commode.
Reply from Ian Hutchinson, Director at Woffington House Care Home
I’m sorry that you feel that you’ve been mistreated. Due to the ongoing COVID-19 situation, you were aware that visiting was restricted to outside visits only and that pre-booking an appointment was…read more
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