Care Homes Owned by Glaslyn Care Homes

facilities. However, in 2023, we became aware of serious issues including the sacking of the manager, many trusted staff deciding to leave, a high staff turn over, many agency staff on site and reports to us by the staff present of bullying by the new management. This was followed by two failed CIW inspections where inspectors found serious issues. The home was, as a result, banned from taking in new residents.
We visited in the middle of the day and found the home understaffed and with our mother asleep in her room, apparently heavily sedated. Her meal was sat by her side, untouched and with no effort having been made to persuade her to eat.
We moved mum to an alternative home.

a great facility. Thank you!

call and as much research as possible under current circumstances. What a blessing it was. From the first telephone conversation with the nurse on duty that day to the day of his passing, my father and ourselves were treated with so much compassion and care that I have only praise for all the staff employees at the home. If you have to make the very difficult decision, as we did, you can do so with great confidence in this excellent care home. Thank you is not enough.

bedroom with her possessions and when we asked for a small shelf to be put on the wall, the maintenance staff got onto it straight away. The activities coordinator was amazing and put so much effort into mums daily life.
I cannot thank everyone there enough. The owners have produced a wonderful, caring environment, the manager is always there with a listening ear and the staff are just fantastic. All of the team show great compassion, patience and courage. Mum did not want to go to a nursing home but due to her illness she had no choice. I am so very pleased this was the home mum lived in and I cannot thank everyone enough.