Care Homes Owned by Glaslyn Care Homes in Monmouthshire

We placed our aunt in Glaslyn and were happy with the treatment she received until her health started deteriorating. We were informed that her end was near by a nurse on her floor. She passed away soon after. It's been disappointing, that neither of the managers have made contact with us to discuss next steps, share their thoughts, provide comfort etc etc. We tried calling them and left messages but not one reply. The team on the ground (mostly agency) care not the management. The finance director talks to you like you are something on her shoe. Constantly demanding without checking facts. The registered managers are nowhere to be seen. So if you need to speak to management, you will be waiting a very long time. It's a pity and a very disappointing end. I wouldn't recommend this home because care starts at the top and is lead by example.

It was with deep regret to place my mother in a care home but no words are enough to thank ALL the staff for the care compassion and genuine affection shown to my mother .They do a job that goes way beyond just a job .TOTAL RESOECT to them all .I thank them all .We looked at several homes but none matched this one .THANK YOU ALL XX

We moved mum to an alternative home.

My granny has been at the home for over two years and I can't stress how great the staff have been with her. They always make a huge fuss of her and make her feel very comfortable - and her hair always looks so lovely! It makes me feel so relieved to know that my granny is being taken care of in such a great facility. Thank you!

My family and I were forced into making the very difficult decision to have our father placed into a nursing care home. It was made more difficult because the hospital had requested his release from their care and the current situation of the Covid-19 virus. Glaslyn Court was selected by a telephone call and as much research as possible under current circumstances. What a blessing it was. From the first telephone conversation with the nurse on duty that day to the day of his passing, my father and ourselves were treated with so much compassion and care that I have only praise for all the staff employees at the home. If you have to make the very difficult decision, as we did, you can do so with great confidence in this excellent care home. Thank you is not enough.

I cannot thank everyone there enough. The owners have produced a wonderful, caring environment, the manager is always there with a listening ear and the staff are just fantastic. All of the team show great compassion, patience and courage. Mum did not want to go to a nursing home but due to her illness she had no choice. I am so very pleased this was the home mum lived in and I cannot thank everyone enough.

The staff of Glaslyn are out of this world, the care they are giving my dad is exceptional. I give a 5 star rating for both the home and staff! Thank you so much all the staff on Caleb court, for treating him with dignity.