Care Homes Owned by Fairways Care Ltd in Conwy

My Aunt seems to be settled in nicely and is enjoying the food (particularly the sweeter desserts). Very pleased! Highly Recommended

My mother in law, was only in this home Eryl Fryn a short while, But the care, dignity, compassion she received was the best, Also as a family, we were treated so well, Nanna, she was always clean and comfortable. And all her needs were not met. As a family we can't thank ERYL FRYN enough.

We had to wait for a place to come available for mum but it was 100% worth the wait. Mum moved from a very corporate style home which looked amazing but behind the scenes was actually pretty poor; what you see is what you get at Ty Cariad which is extremely important when you are trusting them with your loved one.

Dad is a new resident and I've been impressed by the care and quality my dad had received. Staff are friendly and helpful. Reassured that Dad is getting good quality care.

He seems very happy here.

The only issue is the highly variable quality of the catering.

Residential client. Receiving fabulous care. Staff extremely kind when she was unwell. Staff are supportive and encouraging. Engage my aunt in all activities. Great variety of entertainment. Really help pick her up after suffering a bereavement. Couldn't praise the staff enough.

I visit my friend, who has had a severe stroke, as often as I can. I am always greeted in a friendly manner by the staff who let me in. The home smells nice and is always clean and tidy. My friend is as comfortable as she can be in an adjustable bed. Her room is modern and well decorated, if a little small.

There is nowhere else I would rather be. If the quality of our food improved, I would be happy, which I am sure other residents would feel that as well.

The staff helped organise and arrange the first Christmas dinner where dad would not be at home, they decorated the room lovely, layed out the table making it easy for us just to bring the food. It was very personal and they went above and beyond to make a time that was difficult to a lovely memory. It meant a lot all knowing that my dad is in such a home is very reassuring so thank you.

Mum has been a resident at Merton Place for almost 3 years. It was my first choice when looking for a home. The home is modern, extremely clean, and welcoming. All the staff are very friendly, and some carers have a particular bond with mum. They all know my family and me by name. There are activities 5 days a week, but I do think some consideration should be given to residents' capabilities. My mum's stroke means she can't read or write, so quizzes, bingo, and reading activities are not activities she can participate in.

As for the ratings, all good. The staff and management are kind and caring; they are all in my prayers, and I say thank you. God Bless

The staff are very hard-working and are not appreciated by the management. My wife has been a resident since September 2025. Fairways have taken over the home, and some improvements have been made; other things are not as good. It would be good if there was some kind of support for relatives who don't find it easy seeing their loved ones in a nursing home

Ty Cariad is manage to a very high standard, the residents get treated with respect and dignity by all the staff, the staff is very freandley and allways goes above and beond to make sure us as a family are informed about my fathers care at all times. During the years that my father has been in Ty Cariad we are a family have been very lucky knowing that my father is in a safe comfortable place.

Although my mum's stay was short, her end of life care was one of care and compassion, several times, they took time to talk to me, to listen to what I was going through emotionally.

I have full confidence leaving my husband in their care. Very welcoming everytime I visit.

My wife has been a resident in Ty Cariad for six years. During that time she has lived in Ty Enfys, Hafan Fele and Retreat. The staff have moved her according to her needs at that time, which has been most helpful for her. The staff from managers, reception, nursing, careers, cleaners kitchen and laundry staff are all exceptional in their care towards both my wife, myself and my family. I cannot thank them enough for what they do. I know that my wife is cared for and well looked after.

My mother arrived in Ty Cariad last October 2025 after 3 months in hospital. She was palliative care and was expected to be with us 6-8 weeks. Here we are 8 months later and she is still with us and its all down to the excellent care she receives. All the staff are polite and management are very approachable and know my mum so well! The home is so clean and tidy and everyone works so hard. Well done everyone!

The staff work above and beyond the call of duty. All the staff are very delightful. At all times. My husband love's all the staff. Which means a lot to me. Because he is very happy with everyone. Who looks after him.

My mother has been a resident of Ty Cariad for several years now. I feel so relaxed now because I know she is being well cared for and appears to be happy. The staff genuinely seem to care a lot for the residents and show them love. I really like the fact that Ty Cariad is a purpose built facility as it means everyone has the same sized room with en-suite shower room and it also means that it's easy, and safe, for the residents to move around (I have visited a few and that's certainly not often the case!). The rooms are nice and everywhere always seems so clean, especially the kitchen! There is a nice garden. I love that they've made a room into a little cafe and so the residents feel like they've been somewhere different when they get to visit. There's usually something going on (a choir visiting, a pampering session etc.). I definitely can recommend Ty Cariad and their staff.