Care Homes Owned by Mansfield Care Ltd in Ayrshire

a raised toilet seat at home. This helps her get on & off the toilet, especially with her having had a broken should, rheumatoid arthritis & sore knee.

appropriate. They are led by a lovely staff member.
He enjoys the food and praises the kitchen staff - she knows what he likes and is aware of what he is eating.
His clothes are well laundered and looked after.

to garden she also goes out of her room most day to join in the activities ,her mobility has improved greatly and her mental health has improved because of the stimulation she is getting and she is talking more ,before this she wasn't interested in having any interaction with anyone not even family now she is like a different person ,I can't praise the staff highly enough they are all so friendly and whatever we ask it's never a bother ,I wish all elderly dementia patients had this type of care ,as a family we are so great full to everyone involved in my mums care.

regular contact with me and inform me of any changes or concerns regarding her care needs. Staff know the residents and work so hard to include residents in stimulating and uplifting activities. The home has regular visits from a hairdresser which my Mum thoroughly enjoys, as well as singers, musicians and animal owners with their dogs, rabbits and ducks! Mum celebrated her 86th birthday this month and everyone made a fuss of her with a cake and gifts, the home really do provide a homely, family environment. I always feel comfortable speaking to the staff and they make us feel really welcome when we visit.

into care facility .
Am very pleased that there are entertainment and weekly interaction meetings with residents and items are displayed on notice board advising of what's happening in week ahead .
Overall I would say that with the help of all staff this has helped her to be able to become more settled in these changed circumstances and given myself and my family a level of peace and comfort knowing that the care she is receiving is of a very high standard ..

to see mum in comfortable, safe surroundings which gives me peace of mind.

provides an individualized approach to each of the residents needs. One staff member in particular makes sure the residents are entertained & space for socializing.
I could not have more peace of mind.
God bless them all.

as mum. On visits we always noticed the staff interacting warmly with the residents, and any time we had a question or mum needed something, staff were always quick to respond.
The activities leader is a real delight, and works very hard to involve all the residents in the various events and activities she plans with great enthusiasm.
When mum had some health issues, steps were taken quickly, and family kept up to date with the measures being put in place.
Thank you to all at Belhaven for looking after mum so well.

requirements. Fortunately Manager at Belhaven agreed to admit my sister under Emergency Respite Care. On entering Belhaven that evening, Belhaven staff immediately took my sister to her room and took care of her. When my sister entered Belhaven she was very confused (she had early stage dementia) and although the medics had cleaned my sister's wound, her hair was matted and her clothes were stained with blood. The next day when I visited she was looking great - staff had given her a full wash, her hair was clean and she was wearing fresh clothes.
I cannot praise the manager and her staff enough for the care and kindness provided to my sister.

rooms to relax.
It is comforting to know mother is happy and well cared for.

the past few weeks where she has been encouraged to join in the entertainment days and now mixes with other residents each day, she has made friends, is very relaxed in her environment.
The new management has made a huge positive impact on Belhaven and I note staff seem more relaxed and happy.
The activities coordinator is an asset to Belhaven and is responsible for the entertainment for residents. She has a light-hearted and happy personality which is ideal for the position she holds. I wish to also include one of the lead staff who is always willing to assist and has a friendly and happy manner, she keeps me up to date with my sister's progress. Thank you Belhaven staff and management for a well-run care home.

in the home and particularly enjoys his food. He would benefit from the increased one-to-one engagement with a great amount of activities.

anyone.

difficult situation. I am eternally grateful to all the staff for looking after him and caring for him so very considerably, kindly, and lovingly. God Bless them all.

walking to the room they asked me about my day and what I was up to after. When I went into the room I was so pleased to see how clean it was and that it smelt like a kind of coconut scent. I used to visit my mother when she was in a care home it used to be something very off-putting, this was not the case in Argyll House. I was also amazed at how well-organised my cousin's room was! Very tidy, clean and when my cousin asked me to get something out of their wardrobe it was so organised! I look forward to many more visits to Argyll House now and seeing my cousin as they are so happy now.

had managed to heal his wound! I asked to speak with the manager to thank him for all the work they had done with my uncle and he was me within minutes of asking to see him. He told me all about Argyll and his staff I was so impressed, he even offered me a walk around the house as I had never been before. We went for a walk around the house it was so clean and smelt lovely. This experience has totally changed my mind about care homes. Before I honestly thought they were the end of the line with nothing to do or just somewhere to sit and watch the telly forever. I genuinely now will never worry about my uncle now knowing he's at Argyll House.