Care Homes Owned by Mansfield Care Ltd in Midlothian

Staff are all very much approachable and helpful. Staff always welcoming and many offers of a cuppa and treats baked mostly I believe by the kitchen cook. Invitations to events. Pinevilla is very well looked after in the sense of how clean it is kept. Could do with a few new pieces of furniture in the dining room area. Lovely well-kept small garden. Where weather permitting residents and relatives and visitors can have a lovely relaxing time with loved ones. Good few events held out with the care home for residents who are able to attend these times out. Plus weekly indoor activities. Would like to see good ramp at main door for easier access in and out for residents in wheelchairs or special orthopaedic chairs. Residents have meetings for those able and willing to take part and have a voice. 6 monthly review meetings held by charge staff or Manager for I believe all residents which relatives attend. So keep up the excellent hard work you all do on a daily basis. Much appreciated.

Pinevilla is a home-from-home. The staff are amazing and always make me feel welcome when I visit my friend. The care is exceptional and my friend is very happy living there, she says it's her home and she loves the staff who treat her with respect and dignity.

My dad moved to Pinevilla his forever care home in February. I would like to reassure anyone having to make the decision to use a care home that Pinevilla is a positive experience for both my dad and myself. The peace of mind Pinevilla brings helps me greatly with the guilt of having to ask for help from outside the family. He is happy, content and settled with all his needs being met by the brilliant staff who work here. Thank you Pinevilla.

My father has been cared for at Pinevilla for the past 20 months. He is 87 years old with vascular dementia. I am so pleased that we chose Pinevilla as it has made an amazing difference to our care home experience, which can be daunting. It is relatively small and feels more like a shared house than an institution. My dad has a comfortable room and access to friendly and welcoming communal areas. I cannot praise the staff enough for their professional and caring approach and their seemingly limitless patience and humour. I live abroad and so I appreciate the communication that I receive and the warm welcome when I am able to visit. The peace of mind that comes with knowing that he is receiving such good care is invaluable.

When considering a care home, Mum's Doctor said if there is a space in Pinevilla take it as it’s the best in Midlothian. His opinion has proved to be absolutely correct.

Pinevilla may be considered by some as small, but it fits my mum's needs perfectly. There is a genuine family feel about the “Villa” as our family calls it. No one wants their parent to be in a care home but knowing that mum is well cared for and looked after by the staff here makes it slightly easier to cope with. The staff are proper carers who know the residents and take the time to build relationships with them and get to know their needs, and what they like and may not like so much. I know my mum is in safe hands at the Villa. In my experience so far, the Manager and the staff are friendly and approachable and make a real effort to make you feel welcome.

It would be lovely if her room was bigger but her equipment needs are great and takes up a lot of space.

Our mum moved to Pine Villa this month and we have been so impressed by the level of care and support she has received. All the staff are welcoming and know each resident so well. The care home manager is tremendous. We feel so relieved our mum is getting the care she needs in such a supportive environment.