- 10 Rooms
Younger Adult Care
Permanent Care
Care Homes Owned by Penumbra
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Penumbra Reviews (2)
Reviews posted for members of Penumbra
Review of
Penumbra Milestone
from Clare S (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't thank Milestone enough for all the excellent care and support they gave my father, John. I truly believe he wouldn't be alive today without the incredible dedication, guidance, and compassion from the whole team - especially Jenny, John, and Kyle - who always went above and beyond.
They showed
endless patience, offered reassurance, and helped him prepare for his next step at William Simpson. He was so grateful and felt completely at ease thanks to their kindness. Nothing was ever too much trouble, and the support they gave our whole family brought us so much comfort and peace of mind. We always felt reassured knowing he was safe and cared for by such an exceptional team.
We were so lucky for my father to be welcomed back to Milestone. It's an outstanding facility, and we're beyond grateful for the care, rehabilitation, and guidance that helped him move toward a happier, healthier, alcohol-free life.
He's already looking forward to joining the Brolly Group again Clare John
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Review of
Penumbra Milestone
from F W (Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I was admitted to the hospital after alcohol-related brain damage as my son committed suicide, what can I say. I am from West Lothian. I was sent home to a house with nothing but a poor standard of living, dampness, contaminated water, and freezing as a result of this. I took an overdose and ended up
in the hospital. My psychiatrist saw me and apologised for what happened to me. The manager has no clue what people need with their mental health and has told the hospital not to send any more people from West Lothian to their care.
Reply from Debbie McLachlan, Head of Services (East) at Penumbra MilestoneWe wanted to acknowledge your review. First of all, the circumstances you describe after leaving our care at Milestone must be upsetting for you. We thought it might be helpful to explain how our support works. The Milestone service provides onsite care and support to residents for a defined period of time. The Milestone service does not extend to the housing and other community support you mention, after a resident leaves our care. Of course, we always want to be upfront and if you feel that we did not meet your expectations during your stay with us at Milestone, we do have a complaints and feedback process. If you would like to raise a complaint and/or talk with one of our senior team, please do contact us on: complaints@penumbra.org.uk, or visit www.penumbra.org.uk/feedback/.We hope this is helpful and we wish you well. Kind regards Debbie McLachlan, Head of Services (East)
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Awards / Recognitions (0)
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Frequently Asked Questions about Penumbra
How many Care Homes does Penumbra own?
Penumbra own 4 Care Homes.
Which Penumbra Care Homes have the highest review score?
Penumbra Milestone, Penumbra Supported Accommodation (ARBD) & 40 Ellon Road has the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penumbra to verify any information. View our terms and conditions.