Penumbra Milestone

Milestone House, 113 Oxgangs Road North, Edinburgh EH14 1EB
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1.4 1 Review
  • Penumbra Milestone, Edinburgh
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 10 Service Users

Primary Care Categories

  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

Good to Know

Group/Owner

Person in charge

  • Kyle Cuthbert (Manager)

Local Authority / Social Services

Room Information

  • Single Rooms (10)
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Penumbra Milestone Reviews (1)

1.4

Penumbra Milestone has a Review Score of 1.4 (1.417) out of 10, based on 1 reviews in the last 2 years.
Over all time Penumbra Milestone has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Penumbra Milestone
  • 1
Total of 1, showing 1-1
Review from F W (Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was admitted to the hospital after alcohol-related brain damage as my son committed suicide, what can I say. I am from West Lothian. I was sent home to a house with nothing but a poor standard of living, dampness, contaminated water, and freezing as a result of this. I took an overdose and ended up
in the hospital. My psychiatrist saw me and apologised for what happened to me. The manager has no clue what people need with their mental health and has told the hospital not to send any more people from West Lothian to their care.
Reply from Debbie McLachlan, Head of Services (East) at Penumbra Milestone

We wanted to acknowledge your review. First of all, the circumstances you describe after leaving our care at Milestone must be upsetting for you. We thought it might be helpful to explain how our support works. The Milestone service provides onsite care and support to residents for a defined period of time. The Milestone service does not extend to the housing and other community support you mention, after a resident leaves our care. Of course, we always want to be upfront and if you feel that we did not meet your expectations during your stay with us at Milestone, we do have a complaints and feedback process. If you would like to raise a complaint and/or talk with one of our senior team, please do contact us on: complaints@penumbra.org.uk, or visit www.penumbra.org.uk/feedback/.We hope this is helpful and we wish you well. Kind regards Debbie McLachlan, Head of Services (East)

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 1.4 (1.417)

Overview of Review Score

The Review Score of 1.4 (1.417) out of 10 for Penumbra Milestone is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.4 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.417 for Penumbra Milestone is calculated as follows: ( (1 Excellents x 5) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.417
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Penumbra Milestone is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2. 0 Positive Reviews ÷ 2 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Mar 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Penumbra Milestone

What types of Care is Penumbra Milestone registered for?

Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Penumbra Milestone have?

There are 10 Single Rooms.

How far is Penumbra Milestone to the centre of Edinburgh?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penumbra Milestone to verify any information. View our terms and conditions. Penumbra Milestone has an Basic Service - more info.