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Care Provided by Penumbra Milestone
Type of Service
- Residential Home
- For a maximum of 10 Service Users
Primary Care Categories
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
Funding & Fees
Contact Penumbra Milestone to confirm what's included and get a personalised quote
Good to Know
Group / Owner
- Penumbra
- Voluntary / Not for Profit Owned
Person in charge
- Kyle Cuthbert (Manager)
Local Authority / Social Services
Room Information
- Single Rooms (10)
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Penumbra Milestone Reviews (2)
8.5
Penumbra Milestone has a Review Score of 8.5 (8.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Penumbra Milestone has 2 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Penumbra Milestone
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Review from Clare S (Daughter of Resident) published on 13 November 2025 Submitted via Website•
Overall Experience
I can't thank Milestone enough for all the excellent care and support they gave my father, John. I truly believe he wouldn't be alive today without the incredible dedication, guidance, and compassion from the whole team - especially Jenny, John, and Kyle - who always went above and beyond.
They...
I can't thank Milestone enough for all the excellent care and support they gave my father, John. I truly believe he wouldn't be alive today without the incredible dedication, guidance, and compassion from the whole team - especially Jenny, John, and Kyle - who always went above and beyond.
They showed endless patience, offered reassurance, and helped him prepare for his next step at William Simpson. He was so grateful and felt completely at ease thanks to their kindness. Nothing was ever too much trouble, and the support they gave our whole family brought us so much comfort and peace of mind. We always felt reassured knowing he was safe and cared for by such an exceptional team.
We were so lucky for my father to be welcomed back to Milestone. It's an outstanding facility, and we're beyond grateful for the care, rehabilitation, and guidance that helped him move toward a happier, healthier, alcohol-free life.
He's already looking forward to joining the Brolly Group again Clare John
Review from F W (Resident / Service User) published on 22 April 2024 Submitted via Website•
Overall Experience
I was admitted to the hospital after alcohol-related brain damage as my son committed suicide, what can I say. I am from West Lothian. I was sent home to a house with nothing but a poor standard of living, dampness, contaminated water, and freezing as a result of this. I took an overdose and ended...
I was admitted to the hospital after alcohol-related brain damage as my son committed suicide, what can I say. I am from West Lothian. I was sent home to a house with nothing but a poor standard of living, dampness, contaminated water, and freezing as a result of this. I took an overdose and ended up in the hospital. My psychiatrist saw me and apologised for what happened to me. The manager has no clue what people need with their mental health and has told the hospital not to send any more people from West Lothian to their care.
↩Reply from Debbie McLachlan, Head of Services (East) at Penumbra Milestone
We wanted to acknowledge your review. First of all, the circumstances you describe after leaving our care at Milestone must be upsetting for you. We thought it might be helpful to explain how our support works. The Milestone service provides onsite care and support to residents for a defined period...
We wanted to acknowledge your review. First of all, the circumstances you describe after leaving our care at Milestone must be upsetting for you. We thought it might be helpful to explain how our support works. The Milestone service provides onsite care and support to residents for a defined period of time. The Milestone service does not extend to the housing and other community support you mention, after a resident leaves our care. Of course, we always want to be upfront and if you feel that we did not meet your expectations during your stay with us at Milestone, we do have a complaints and feedback process. If you would like to raise a complaint and/or talk with one of our senior team, please do contact us on: complaints@penumbra.org.uk, or visit www.penumbra.org.uk/feedback/.We hope this is helpful and we wish you well. Kind regards Debbie McLachlan, Head of Services (East)
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 16 March 2025- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Penumbra Milestone.
Accreditations
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Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Penumbra Milestone
What types of Care is Penumbra Milestone registered for?
Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Penumbra Milestone have?
There are 10 Single Rooms.
How far is Penumbra Milestone to the centre of Edinburgh?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penumbra Milestone to verify any information. View our terms and conditions. Penumbra Milestone has a Basic Service -what a Basic Service includes.