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Care Homes Owned by Pacific Care Ltd in Dunbartonshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Pacific Care Ltd in Dunbartonshire

Only the locations & reviews in Dunbartonshire for Pacific Care Ltd are showing below.

View the details of all 5 locations (with 269 reviews) owned by Pacific Care Ltd

Pacific Care Ltd Locations in Dunbartonshire (3)

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3 Care Homes and Adult Day Care Centres owned by Pacific Care Ltd in Dunbartonshire
Birdston Day Care

100 Birdston Road, Milton of Campsie, Glasgow G66 8BY 

10 63 reviews
"Since my mum was diagnosed with dementia we were recommended to try Birdston & we have certainly not been disappointed. My mum looks…"   Read all 63 reviews
Location Type Adult Day Care Centre

Located at the foot of the picturesque Campsie Hills, Birdston Day Care Centre is a purpose built centre offering up to 35 people transport, companionship, meals and activities seven days a week, all year long. Designed with the older person in mind… Read more about Birdston Day Care

Lillyburn Care Home

100 Birdston Road, Milton of Campsie, Glasgow G66 8BY 

9.9 48 reviews
"Us as a family have found Mum's care and quality of staff fantastic. The unit has a warm atmosphere. All staff have great skills and…"   Read all 48 reviews
Location Type Care Home

Located at the foot of the picturesque Campsie Hills, Lillyburn Care Home is a purpose built home offering 24 hour care for fifty-six residents with either physical disability or dementia. Expert care professionals work with the family to provide… Read more about Lillyburn Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 56 Rooms
  • from £1,739 / week
Birdston Care Home

100 Birdston Road, Milton of Campsie, Glasgow G66 8BY 

9.8 29 reviews
"Always friendly staff who are eager to help. Care Home is always clean to the highest standards. Rooms, including bedrooms, are lovely…"   Read all 29 reviews
Location Type Care Home

Birdston Care Home is located in Kirkintilloch, only a 15-minute journey from Glasgow City Centre. The care home has recently undergone a complete interior refit, including newly refurbished bedrooms, dining rooms, communal areas and gardens. Birdston… Read more about Birdston Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,896 / week

Pacific Care Ltd Reviews in Dunbartonshire (140)

9.8

Pacific Care Ltd has a Group Review Score of 9.8 (9.845) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pacific Care Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Pacific Care Ltd
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Review of

Birdston Care Home

from A B (Niece of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly staff who are eager to help. Care Home is always clean to the highest standards.
Rooms, including bedrooms, are lovely with nice views of the surrounding courtyards and gardens.
Regular activities for residents, including games, quizes, and excursions.
I am extremely happy with the
care the my Aunt receives.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

I am delighted that you are so happy with the care that your aunt receives at Birdston, it is heartening to read that you feel our staff deliver such high standards of care. I will pass this on to our staff team.

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Review of

Birdston Care Home

from Liz D (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm & welcoming atmosphere. The staff are all kind & caring. There is an understanding of individual needs so that the residents are still people, cared for. There is an enhanced understanding of dementia so that those who have it are given time & space to do things their way. My husband is very settled
and comfortable. I am very grateful to Birdston for all that they do for my husband.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you very much for your lovely review of our home. I am glad that the care your husband receives is to the standard that you would want, and we are delighted that he is living with us at Birdston.

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Review of

Birdston Care Home

from L Y (Niece of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has settled so well. Staff are so lovely and caring. Home is very well kept.
All credit to the home manager.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

I am delighted that your aunt has settled well into Birdston, and that you and she are happy with the care given. Your review is very much appreciated.

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Review of

Birdston Care Home

from L E (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birdston have supported my mum fully in a transition which many families would find challenging.
The staff have listened and responded to her needs and interests.
My mum is healthy, and happy and well looked after, as a consequence our family has peace of mind.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you so much for your very positive review of the home, and our staff group. I will pass on your kind words, I am sure they will be very grateful.

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Review of

Lillyburn Care Home

from L T (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are lovely and treat all residents with care and dignity.
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review our service and for your kind words

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Review of

Lillyburn Care Home

from D C (Husband of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with care being taken.
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking time to review our service, we really appreciate it.

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Review of

Lillyburn Care Home

from E G (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Us as a family have found Mum's care and quality of staff fantastic. The unit has a warm atmosphere. All staff have great skills and knowledge. All staff, including housekeeping & carers, are excellent. The unit is spotlessly clean and all staff are happy at their work. Communication from all staff
regarding Mum's care is excellent.
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review our service, it is an absolute pleasure caring for your mum and we are delighted with your comments, so thank you

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Review of

Birdston Day Care

from Julie A (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum was diagnosed with dementia we were recommended to try Birdston & we have certainly not been disappointed. My mum looks forward to going & always says what a wonderful day she's had. She can't always remember what they have done, but staff keep you updated & it's great to see the pictures
on their social media page. All the staff are so lovely and patient with my mum & she is very fond of them. They have a range of different activities & days out to keep them stimulated and engaged. It gives my family great peace of mind on the days that she attends as we know she is being well looked after & well fed.
Would highly recommend
Reply from Teresa Anderson, Day Care Manager at Birdston Day Care

Thank you for your lovely review on our service , we appreciate the feedback. We're so glad your mum has a great experience when she attends day care. I will pass on your kind words to staff.

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Review of

Lillyburn Care Home

from Lesley H (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Lillyburn for almost a year, she couldn't walk when she arrived and was incontinent. The deterioration was as a result of spending a lengthy time in an NHS hospital progressively deteriorating. She will be 90 in July and is a different woman, she is now walking, eating, continent
and engaging in activities. The progress was due to the care she received from the day she became a resident in Lillyburn and I am truly grateful.
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review our service. It is wonderful to hear the progress your mum has made since living in Lillyburn.I will share your kind review with the team

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Review of

Birdston Day Care

from William D (Husband of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very helpful and supportive on arrival at the day care centre . when I pick my wife up she comes out with a smile and tells me she had a lovely time. I am very comfortable leaving my wife in the care of Birdston although she never remembers exactly what activities she took part in or
what she had for lunch she tells me she had a lovely time . It is a comfort to me knowing she is well cared for and I thank the staff for their kindness. Thank you for all that you do ,
Reply from Teresa Anderson, Day care manager at Birdston Day Care

Thank you for taking the time to review our service. I will pass on your kind words to staff. We can arrange to put a feedback form in place from next week as we find this helps families. I will discuss this with you when you are next in.

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Review of

Lillyburn Care Home

from M M (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in for 2 weeks respite care. This was our first experience of a care home. From the introduction by the manager to the care provided by staff, we couldn't be more pleased. The staff are patient, supportive and caring. They personalise the experiences for all.
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review our service. I will share your kind words with the team

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Review of

Birdston Day Care

from Liz D (Wife of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our initial interview with the manager helped us to become aware of how the day care works, which was very helpful as this was all new to us. We were made to feel very welcome. Every single member of staff has been kind and caring. There are many activities to keep my husband stimulated. He always comes
home settled having had a good day even though he is never able to tell me what he did!
Reply from Teresa Anderson, Day care manager at Birdston Day Care

Thank you for sharing your experience of our service. I will pass on your kind words to staff. I can arrange to put a feedback form in place as this can be very helpful.

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Review of

Lillyburn Care Home

from William M (Friend of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are highly professional with sensitive care as their focus.
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review our service. I am delighted you found our staff to be professional and caring. I will share your views with the team

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Review of

Lillyburn Care Home

from Heather S (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the day my Mum was welcomed to Lillyburn all of the staff have made so much effort to get to know her and our family. How they remember all our names is tremendous. The nursing care and calls regarding changes in mums health are reassuring. Every time I visit I am impressed with the meals, cleanliness
and that my mum is treated with respect. On a fun side the activities are varied, and family are welcome which has given me more happy memories. Thank you to all the staff that have taken the time to get to know my Mum
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review our service. I am delighted you are happy with the care and have the ability to continue to make memories with your mum

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Review of

Lillyburn Care Home

from C S (Sister of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lively atmosphere in the home. No smells for example urine, food etc. Which in other homes I visited was very noticeable. Caring staff.
Reply from Angela Mcgurk, Home Manager at Lillyburn Care Home

Thank you so much for taking the time to review Lillyburn and the care provided by our team. Following our telephone conversation I will feed back the areas for our development.

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Review of

Birdston Care Home

from Katie L (Wife of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really feel that the staff have got to know and understand my husband in the three months he has been here. They are caring and knowledgeable and always prepared to listen to my questions and concerns.
He is always clean and smart and the staff have tried hard to provide a diet that he enjoys.
I
have great confidence too in the links with the local surgery.
He is always treated with dignity and respect.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you for taking the time to submit a review, and I am heartened to see that you are happy with all aspects of care and communication within the home. I will pass on your kind words to the staff group.

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Review of

Birdston Care Home

from J M (Son-in-law of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had an excellent experience here. My mother-in-law has been here for twenty-nine months. The staff are caring and kind. Nothing has been "too much trouble". The home is clean and tidy. There is outside space to sit in when the Scotland weather permits. The activity side has improved as we have
been here.
We have been so impressed by the caring and kind attitude of the staff in this lovely home. I would be happy here if I had to go into 'long-term care'.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you for your very kind review. It is great to hear that you feel that both yourselves and your relative have had a positive experience at Birdston Care Home. We always strive to deliver first-class care, and to have this feedback to share with our staff group will delight them.

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Review of

Birdston Day Care

from Trish S (Daughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, I would just like to commend the staff on the excellent care and attention that they give to my mum whilst she visits Birdston Day Care. They are constantly thinking up activities and outings to keep the clients entertained and my mum always comes back happy and more alert when she has been to Birdston
Day Care. I have nothing but praise for the staff and the service who have cared for her for the past three years. Absolutely invaluable service! Thank you. Keep it up!
Reply from Teresa Anderson, Day care manager at Birdston Day Care

Thank you for taking the time to review our service, it is very much appreciated. I will pass on your kind words to staff. It is good to hear that your mum is enjoying the variety of activities and outings on offer.

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Review of

Birdston Care Home

from Wendy D (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel compelled to write to say how much I appreciate the commitment of person-centred care all the staff give at Birdston Care Home, it helps to make it feel like a family and Mum absolutely loves all the thoughtful activities that are put on for the residents.
Birdston Care Home is the best by
far and I cannot thank you all enough.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

Thank you for your lovely comments, it is heartening to read that you are so appreciative of the care that your mum receives and the activities on offer. I will pass on your kind words to our staff team.

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Review of

Birdston Care Home

from K M (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities at Birdston are excellent and the team provided my father with exceptional care, respect, and compassion throughout his time there. My father settled in immediately and felt at home from the earliest stages of his time at Birdston. He was cared for tenderly and personally by the wonderful
nursing staff to whom our family is forever grateful.
Reply from Pauline McCrae, Home Manager at Birdston Care Home

I am very pleased to read that you were so happy with the care your dad received whilst living in Birdston Care Home. I will pass on your comments to the staff, whom I am sure will be delighted with such positive feedback.

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Awards / Recognitions (1)

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