Pacific Care Ltd in Dunbartonshire | 3 Care Homes

Review of
Lillyburn Care Home
from Sandra D (Wife of Resident) published on 2 February 2026 Submitted via Website • Report

Overall Experience

My husband was transferred from another care home, from which he had had a failed placement, just before Christmas.
I cannot thank the staff enough for the thoughtful, compassionate and caring way in which they look after him. He has settled in well and is a much happier, less stressed individual.

The staff have catered care around his needs and have put plans in place to ensure that trigger points are well managed or do not happen in the first instance. He has also put on weight in the 4 weeks that he has been in Kintyre Unit, which is a great relief to all the family. The food is of a very high standard and again, catered to his needs.I cannot express how much thanks and gratitude as a family, we feel towards all the staff.

Reply from Nicola Brown, Home Manager at Lillyburn Care HomeThank you so much for taking the time to review our service, it is an absolute pleasure caring for your husband and we are delighted with your comments.

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Review of
Lillyburn Care Home
from Susan M (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

Lillyburn is an excellent facility. My mother has been resident for over 2 yrs and the standard of care has been consistent. The staff are friendly, approachable and professional. It is evident that training and education is prioritised as shown in staff understanding and patience with the residents

and families. I feel reassured that my mum is in safe, caring hands. (Nurse of 40 years)

Reply from Nicola Brown, Home Manager at Lillyburn Care HomeThank you very much for taking the time to review our service and for your kind words.

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Review of
Birdston Day Care
from Robin A (Husband of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

friendly staff
requires some help with eating which she gets from staff (thanks)
does not remember much about her day does not matter appears to be happy with the help she receives
like to receive the day report to know to see what she has being doing and eating

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Review of
Birdston Day Care
from Suzanne M (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My dad attends Birdston twice a week and it has helped him so much. They do so many activities which is excellent. All the staff are lovely in the Day Centre and also when my dad is picked up and dropped off.

Reply from Janet Grant, Manager at Birdston Day CareThank you so much for taking the time, to review our service. I will pass this on to the staff.

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Review of
Birdston Day Care
from Martin M (Son of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My mother has been attending day care for a few weeks now to enable me to have some respite as I am her 24 hour carer. Initially I was apprehensive that she would enjoy the experience. My concerns have proved unfounded. It is a considerable relief to me that she now looks forward to her 'day away',

she very much enjoys meeting the carers, the other people attending day care and also the meals and activities provided. I have found the carers at Birdston to be kind, caring, professional and interested in providing those in their charge with a friendly, positive experience.

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Review of
Lillyburn Care Home
from Lesley H (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

I have now visited Lillyburn daily for the past year and continues to be overwhelmed by the care and compassion given to my mum. She has thrived since her arrival intricates into the activities and was recently taken on a biking adventure for her 90th birthday which was shown on TV and radio. How

proud we were to have shared this with so many.

Reply from Nicola Brown, Home Manager at Lillyburn Care HomeThank you very much for taking the time to review our service and for your kind words.

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Review of
Birdston Care Home
from A B (Niece of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Always friendly staff who are eager to help. Care Home is always clean to the highest standards.
Rooms, including bedrooms, are lovely with nice views of the surrounding courtyards and gardens.
Regular activities for residents, including games, quizes, and excursions.
I am extremely happy with the

care the my Aunt receives.

Reply from Pauline McCrae, Home Manager at Birdston Care HomeI am delighted that you are so happy with the care that your aunt receives at Birdston, it is heartening to read that you feel our staff deliver such high standards of care. I will pass this on to our staff team.

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Review of
Birdston Care Home
from Liz D (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

Warm & welcoming atmosphere. The staff are all kind & caring. There is an understanding of individual needs so that the residents are still people, cared for. There is an enhanced understanding of dementia so that those who have it are given time & space to do things their way. My husband is very settled

and comfortable. I am very grateful to Birdston for all that they do for my husband.

Reply from Pauline McCrae, Home Manager at Birdston Care HomeThank you very much for your lovely review of our home. I am glad that the care your husband receives is to the standard that you would want, and we are delighted that he is living with us at Birdston.

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Review of
Birdston Care Home
from L Y (Niece of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

My aunt has settled so well. Staff are so lovely and caring. Home is very well kept.
All credit to the home manager.

Reply from Pauline McCrae, Home Manager at Birdston Care HomeI am delighted that your aunt has settled well into Birdston, and that you and she are happy with the care given. Your review is very much appreciated.

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Review of
Birdston Care Home
from L E (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

Birdston have supported my mum fully in a transition which many families would find challenging.
The staff have listened and responded to her needs and interests.
My mum is healthy, and happy and well looked after, as a consequence our family has peace of mind.

Reply from Pauline McCrae, Home Manager at Birdston Care HomeThank you so much for your very positive review of the home, and our staff group. I will pass on your kind words, I am sure they will be very grateful.

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Review of
Lillyburn Care Home
from L T (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

All staff are lovely and treat all residents with care and dignity.

Reply from Angela Mcgurk, Home Manager at Lillyburn Care HomeThank you so much for taking the time to review our service and for your kind words

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Review of
Lillyburn Care Home
from D C (Husband of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased with care being taken.

Reply from Angela Mcgurk, Home Manager at Lillyburn Care HomeThank you so much for taking time to review our service, we really appreciate it.

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Review of
Lillyburn Care Home
from E G (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

Us as a family have found Mum's care and quality of staff fantastic. The unit has a warm atmosphere. All staff have great skills and knowledge. All staff, including housekeeping & carers, are excellent. The unit is spotlessly clean and all staff are happy at their work. Communication from all staff

regarding Mum's care is excellent.

Reply from Angela Mcgurk, Home Manager at Lillyburn Care HomeThank you so much for taking the time to review our service, it is an absolute pleasure caring for your mum and we are delighted with your comments, so thank you

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Review of
Birdston Day Care
from Julie A (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Since my mum was diagnosed with dementia we were recommended to try Birdston & we have certainly not been disappointed. My mum looks forward to going & always says what a wonderful day she's had. She can't always remember what they have done, but staff keep you updated & it's great to see the pictures

on their social media page. All the staff are so lovely and patient with my mum & she is very fond of them. They have a range of different activities & days out to keep them stimulated and engaged. It gives my family great peace of mind on the days that she attends as we know she is being well looked after & well fed.
Would highly recommend

Reply from Teresa Anderson, Day Care Manager at Birdston Day CareThank you for your lovely review on our service , we appreciate the feedback. We're so glad your mum has a great experience when she attends day care. I will pass on your kind words to staff.

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Review of
Birdston Day Care
from William D (Husband of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

The carers are very helpful and supportive on arrival at the day care centre . when I pick my wife up she comes out with a smile and tells me she had a lovely time. I am very comfortable leaving my wife in the care of Birdston although she never remembers exactly what activities she took part in or

what she had for lunch she tells me she had a lovely time . It is a comfort to me knowing she is well cared for and I thank the staff for their kindness. Thank you for all that you do ,

Reply from Teresa Anderson, Day care manager at Birdston Day CareThank you for taking the time to review our service. I will pass on your kind words to staff. We can arrange to put a feedback form in place from next week as we find this helps families. I will discuss this with you when you are next in.

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Review of
Lillyburn Care Home
from M M (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report

Overall Experience

My husband was in for 2 weeks respite care. This was our first experience of a care home. From the introduction by the manager to the care provided by staff, we couldn't be more pleased. The staff are patient, supportive and caring. They personalise the experiences for all.

Reply from Angela Mcgurk, Home Manager at Lillyburn Care HomeThank you so much for taking the time to review our service. I will share your kind words with the team

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Review of
Birdston Day Care
from Liz D (Wife of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Our initial interview with the manager helped us to become aware of how the day care works, which was very helpful as this was all new to us. We were made to feel very welcome. Every single member of staff has been kind and caring. There are many activities to keep my husband stimulated. He always comes

home settled having had a good day even though he is never able to tell me what he did!

Reply from Teresa Anderson, Day care manager at Birdston Day CareThank you for sharing your experience of our service. I will pass on your kind words to staff. I can arrange to put a feedback form in place as this can be very helpful.

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Review of
Lillyburn Care Home
from William M (Friend of Resident) published on 25 April 2025 Submitted via Postal Card • Report

Overall Experience

All staff are highly professional with sensitive care as their focus.

Reply from Angela Mcgurk, Home Manager at Lillyburn Care HomeThank you so much for taking the time to review our service. I am delighted you found our staff to be professional and caring. I will share your views with the team

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Review of
Lillyburn Care Home
from Heather S (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report

Overall Experience

Since the day my Mum was welcomed to Lillyburn all of the staff have made so much effort to get to know her and our family. How they remember all our names is tremendous. The nursing care and calls regarding changes in mums health are reassuring. Every time I visit I am impressed with the meals, cleanliness

and that my mum is treated with respect. On a fun side the activities are varied, and family are welcome which has given me more happy memories. Thank you to all the staff that have taken the time to get to know my Mum

Reply from Angela Mcgurk, Home Manager at Lillyburn Care HomeThank you so much for taking the time to review our service. I am delighted you are happy with the care and have the ability to continue to make memories with your mum

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Review of
Lillyburn Care Home
from C S (Sister of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

A lively atmosphere in the home. No smells for example urine, food etc. Which in other homes I visited was very noticeable. Caring staff.

Reply from Angela Mcgurk, Home Manager at Lillyburn Care HomeThank you so much for taking the time to review Lillyburn and the care provided by our team. Following our telephone conversation I will feed back the areas for our development.

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Care Homes Owned by Pacific Care Ltd in Dunbartonshire

Pacific Care Ltd Locations in Dunbartonshire (3)

Pacific Care Ltd Reviews in Dunbartonshire (144)

Lillyburn Care Home

Lillyburn Care Home

Birdston Day Care

Birdston Day Care

Birdston Day Care

Lillyburn Care Home

Birdston Care Home

Birdston Care Home

Birdston Care Home

Birdston Care Home

Lillyburn Care Home

Lillyburn Care Home

Lillyburn Care Home

Birdston Day Care

Birdston Day Care

Lillyburn Care Home

Birdston Day Care

Lillyburn Care Home

Lillyburn Care Home

Lillyburn Care Home

Awards / Recognitions (1)

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