Care Homes Owned by Lorven Housing Ltd

My nan was admitted to this care home for her palliative and end of life care and I can't express my gratitude enough for the care they gave to her and to us through every day she was there. The staff looked after my family as well as my nan beyond well and we are so grateful for always being there for us. My nan was given great food, great hygienic care and looked after well. They made the correct decisions in regards to her health and medication and made sure doctors were called if needed. This care home couldn't have been any better for my nans needs and I wish that there were more reviews as they deserve the recognition.

The manager is very approachable and will discuss any concerns.

Safeguarding issue in process about bruising on my husband's arm.

When we brought my aunt to Warren Court we have found the staff to be very helpful and she has settled remarkably well. She looks content and well looked after. We are very happy she is in a safe and nice environment.

Friendly staff, from first visit my mother has received wonderful care and kindness nothing is too much bother for staff, willing and helpful to please residents. Visitors always offered tea or coffee etc with a smile. Staff seem very happy. Owner always available for a chat. Could do with an internal paint up but understand this is difficult with elderly residents.

Mum is partially sighted and has mild dementia, she has difficulty standing/sitting/getting out of bed. Staff were aware of her needs.

I am so pleased that mum went to this care home, she is well looked after always clean and presentable, the staff are really brilliant with the residents, and answers family questions and really friendly, they can't do enough for the residents and their family. All the residents get on well together. The home is clean and tidy, and the meals are really nice too. The owner has done a very good job and has a great team working for her. I cannot fault them in anything they are great.

My aunt was there for recuperation after a fall and they helped her through this.

My wife spent eight weeks at the nursing home. The responsible person and manager were very understanding and supportive during the respite period. All the staff were very helpful and enabled my wife to achieve a good level of recovery.

Florence Nursing Home cared for my sister initially on a respite basis and then for 4 years as a resident. She had Downs Syndrome and suffered from other medical ailments. The owner, Managers and Staff of Florence were so kind and supportive and my sister really considered it her home. She enjoyed a great relationship with all, even when she was a little obstinate - which she could be from time to time! My family and I are most grateful to all at the Home who cared for her over the years.

Florence Nursing home is a very friendly and caring home. The food is varied and tasty. Laundry service is excellent. The nursing staff are very patient an caring to the residents and some entertainment is provided. I feel that the doctor with whom my sister and other patients had was not as attentive as we would have liked.

My mum recently went into Florence Nursing Home in Bromley for a week to enable me to have a much needed break. I was not looking forward to leaving her as you hear of so many negative things. This home however was clean, welcoming and all staff I came across were friendly, professional and helpful. My mum was clean and tidy when I went to collect her today and to my absolute amazement made the comment "Am I going home? Oh I wouldn't have minded staying here." Her clothes were clean, I cannot express how impressed I was with the quality of care provided here. Would have no hesitation in using then again in the future.

As my mum is in bed 24 hours a day I cannot comment on the activities, as for all other amenities, we are very happy. The staff are very kind and helpful, mum seems as happy as you can hope as it's not her own home. Also find the home very clean and no unpleasant smells.

Food very good in quality, quantity and variety, and served in a friendly way. Owner and senior management approachable and on request if possible. Also good cleaning and hygiene.

Mum has been in the home for 2 years, I have found the staff to be fantastic. The home is exceptionally clean. Mum is bed bound so don't get involved in the activities.

As a relative of a resident I am quite happy with the level of care that she receives. The staff are very friendly and look after the residents with care and consideration.

I like Florence House because the people are friendly and it is more like a home environment. The house is clean and decorated. My mother is very comfortable.

My sister was a resident in Florence Nursing Home from March 2006 until her death in December 2015. In that time she was looked after and cared for with the utmost respect and dignity, and all of the staff are lovely people. She was always kept clean and tidy and whenever we visited we were also treated with respect. I would recommend this nursing home to anybody that has somebody that needed to be looked after. I sincerely thank all the staff for their kindness and love they gave her in the years she was with them.

When it is a residents birthday they always buy a cake and make the day special for them. When one lady was 100 a MP came to the home and the Croydon Advertiser and a picture was put in the paper.