What types of Care is Florence Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence Nursing Home have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Florence Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence Nursing Home to the centre of Bromley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Florence Nursing Home, 47 Park Avenue, Bromley, London BR1 4EG

Review from Gillian C (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report

Overall Experience

Florence Nursing Home has provided my mother with very good care.
The staff are very kind and show respect to my mother.
The manager is very approachable and will discuss any concerns.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Shirley B (Wife of Resident) published on 16 November 2018 Submitted via Postal Card • Report

Overall Experience

I was asked to provide snacks and drinks and washing facilities.
The staff are not very friendly or welcoming.
Every time a resident got up they were told to sit down.
I was not allowed to be in the room while they washed my husband.
They refused to wash him until I went.
Not enough exercise for

the residents.
Safeguarding issue in process about bruising on my husband's arm.

Reply from Subha Jangiti, Operations Manager at Florence Nursing HomeWe do not agree with the comments. We encourage families to provide their loved one with favourite snacks if possible. We provide washing facilities for the residents, those families who are not able to provide, families must provide specific creams which cannot be prescribed by the GP, we always ask the families to buy it.
We need to protect the privacy and dignity of the resident when they are having their personal care. We always ask the family to wait outside when staff are assisting the residents when they are doing personal care or changing.
We do a wide range of activities, which are suitable for our elderly frail residents.
Families need to be fully aware of the condition of their loved ones, they need to know the difference between the finger marks and the bruise. We have risk assessments in place for sensitive skin conditions.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from June H (Daughter of Resident) published on 31 May 2016 Submitted via Postal Card • Report

Overall Experience

Friendly staff, from first visit my mother has received wonderful care and kindness nothing is too much bother for staff, willing and helpful to please residents. Visitors always offered tea or coffee etc with a smile. Staff seem very happy. Owner always available for a chat. Could do with an internal

paint up but understand this is difficult with elderly residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Linda B (Daughter of Resident) published on 25 May 2016 Submitted via Postal Card • Report

Overall Experience

Mum stayed for 2 weeks respite care, all staff were kind, considerate, friendly and polite. Mum was comfortable and relaxed during her stay.
Staff said hello to residents at the beginning of their shift and said goodbye as they left.
The home is clean and tidy, all residents were addressed by name.

We would have no hesitation in using this home again.
Mum is partially sighted and has mild dementia, she has difficulty standing/sitting/getting out of bed. Staff were aware of her needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Denise M (Daughter of Resident) published on 17 May 2016 Submitted via Postal Card • Report

Overall Experience

I am so pleased that mum went to this care home, she is well looked after always clean and presentable, the staff are really brilliant with the residents, and answers family questions and really friendly, they can't do enough for the residents and their family. All the residents get on well together.

The home is clean and tidy, and the meals are really nice too. The owner has done a very good job and has a great team working for her. I cannot fault them in anything they are great.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Sharon C (Niece of Resident) published on 10 May 2016 Submitted via Postal Card • Report

Overall Experience

This experience was our first foray into a nursing home and although initially unsure, all of the staff in the Florence Nursing Home were delightful in their dealings and care of my aunt.
My aunt was there for recuperation after a fall and they helped her through this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Rickie S (Husband of Resident) published on 10 May 2016 Submitted via Postal Card • Report

Overall Experience

My wife spent eight weeks at the nursing home. The responsible person and manager were very understanding and supportive during the respite period. All the staff were very helpful and enabled my wife to achieve a good level of recovery.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ben C (Brother of Resident) published on 6 May 2016 Submitted via Website • Report

Overall Experience

Florence Nursing Home cared for my sister initially on a respite basis and then for 4 years as a resident. She had Downs Syndrome and suffered from other medical ailments. The owner, Managers and Staff of Florence were so kind and supportive and my sister really considered it her home. She enjoyed a

great relationship with all, even when she was a little obstinate - which she could be from time to time! My family and I are most grateful to all at the Home who cared for her over the years.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Janet C (Sister of Resident) published on 6 May 2016 Submitted via Postal Card • Report

Overall Experience

Florence Nursing home is a very friendly and caring home. The food is varied and tasty. Laundry service is excellent. The nursing staff are very patient an caring to the residents and some entertainment is provided. I feel that the doctor with whom my sister and other patients had was not as attentive

as we would have liked.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J L (Resident) published on 23 February 2016 Submitted via Postal Card • Report

Overall Experience

My mum recently went into Florence Nursing Home in Bromley for a week to enable me to have a much needed break. I was not looking forward to leaving her as you hear of so many negative things. This home however was clean, welcoming and all staff I came across were friendly, professional and helpful.

My mum was clean and tidy when I went to collect her today and to my absolute amazement made the comment "Am I going home? Oh I wouldn't have minded staying here." Her clothes were clean, I cannot express how impressed I was with the quality of care provided here. Would have no hesitation in using then again in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Sue C (Daughter of Resident) published on 10 February 2016 Submitted via Postal Card • Report

Overall Experience

As my mum is in bed 24 hours a day I cannot comment on the activities, as for all other amenities, we are very happy. The staff are very kind and helpful, mum seems as happy as you can hope as it's not her own home. Also find the home very clean and no unpleasant smells.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P S (Resident) published on 9 February 2016 Submitted via Postal Card • Report

Overall Experience

Accommodation and facilities are adequate, but some modernisation desirable. Staff very good, well skilled and caring, but hard pressed so bed bound residents have to wait.
Food very good in quality, quantity and variety, and served in a friendly way. Owner and senior management approachable and on

request if possible. Also good cleaning and hygiene.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J G (Daughter of Resident) published on 26 January 2016 Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for 2 years, I have found the staff to be fantastic. The home is exceptionally clean. Mum is bed bound so don't get involved in the activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J C (Sister of Resident) published on 20 January 2016 Submitted via Postal Card • Report

Overall Experience

As a relative of a resident I am quite happy with the level of care that she receives. The staff are very friendly and look after the residents with care and consideration.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Martin W (Son of Resident) published on 20 January 2016 Submitted via Postal Card • Report

Overall Experience

I like Florence House because the people are friendly and it is more like a home environment. The house is clean and decorated. My mother is very comfortable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Beryl C (Sister of Resident) published on 14 January 2016 Submitted via Website • Report

Overall Experience

My sister was a resident in Florence Nursing Home from March 2006 until her death in December 2015. In that time she was looked after and cared for with the utmost respect and dignity, and all of the staff are lovely people. She was always kept clean and tidy and whenever we visited we were also treated

with respect. I would recommend this nursing home to anybody that has somebody that needed to be looked after. I sincerely thank all the staff for their kindness and love they gave her in the years she was with them.