Florence Nursing Home, Bromley, London
Florence Nursing Home, Bromley, London
Florence Nursing Home, Bromley, London

Florence Nursing Home, in Bromley, is registered for thirty residents and specialises in looking after those living with a learning disability, a long-term illness or frail older people.

Carers have experience in caring for conditions like Alzheimer's and Parkinson's disease, with all packages tailored to individual needs and carried out in a respectful manner.

A spacious interior is ideal for both socialising and relaxing, with the home also welcoming respite and day care.

Florence Nursing Home has completed the Gold Standard Framework.

Group: Lorven Housing Ltd

Person in charge: Paramabhakta Narayanen (Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Nursing care. Ages 70+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 2

Weekly Charges Guide: Nursing Care Single £850 – £950 , Nursing Care Shared (per person) £700 – £900 (These prices are only a guideline, please contact Florence Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

From 11.30am to 6pm.

Late Evenings can be arranged as well

Parking:

Front Parking

Latest Care Quality Commission* Report on Florence Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.9 Florence Nursing Home has a Review Score of 6.9 (6.880)

The Review Score of 6.9 (maximum of 10) for Florence Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Florence Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.38 for Florence Nursing Home is calculated as follows: ( (88 Excellents x 5) + (56 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 166 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Florence Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Florence Nursing Home?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Florence Nursing Home

  • Daughter of Resident/Service User
    5
  • Sister of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Friendly staff, from first visit my mother has received wonderful care and kindness nothing is too much bother for staff, willing and helpful to please residents. Visitors always offered tea or coffee etc with a smile. Staff seem very happy. Owner always available for a chat. Could do with an internal paint up but understand this is difficult with elderly residents.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum stayed for 2 weeks respite care, all staff were kind, considerate, friendly and polite. Mum was comfortable and relaxed during her stay.
Staff said hello to residents at the beginning of their shift and said goodbye as they left.
The home is clean and tidy, all residents were addressed by name. We would have no hesitation in using this home again.
Mum is partially sighted and has mild dementia, she has difficulty standing/sitting/getting out of bed. Staff were aware of her needs.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so pleased that mum went to this care home, she is well looked after always clean and presentable, the staff are really brilliant with the residents, and answers family questions and really friendly, they can't do enough for the residents and their family. All the residents get on well together. The home is clean and tidy, and the meals are really nice too. The owner has done a very good job and has a great team working for her. I cannot fault them in anything they are great.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife spent eight weeks at the nursing home. The responsible person and manager were very understanding and supportive during the respite period. All the staff were very helpful and enabled my wife to achieve a good level of recovery.

How likely would you be to recommend Florence Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This experience was our first foray into a nursing home and although initially unsure, all of the staff in the Florence Nursing Home were delightful in their dealings and care of my aunt.
My aunt was there for recuperation after a fall and they helped her through this.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Florence Nursing Home cared for my sister initially on a respite basis and then for 4 years as a resident. She had Downs Syndrome and suffered from other medical ailments. The owner, Managers and Staff of Florence were so kind and supportive and my sister really considered it her home. She enjoyed a great relationship with all, even when she was a little obstinate - which she could be from time to time! My family and I are most grateful to all at the Home who cared for her over the years.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Florence Nursing home is a very friendly and caring home. The food is varied and tasty. Laundry service is excellent. The nursing staff are very patient an caring to the residents and some entertainment is provided. I feel that the doctor with whom my sister and other patients had was not as attentive as we would have liked.

How likely would you be to recommend Florence Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum recently went into Florence Nursing Home in Bromley for a week to enable me to have a much needed break. I was not looking forward to leaving her as you hear of so many negative things. This home however was clean, welcoming and all staff I came across were friendly, professional and helpful. My mum was clean and tidy when I went to collect her today and to my absolute amazement made the comment "Am I going home? Oh I wouldn't have minded staying here." Her clothes were clean, I cannot express how impressed I was with the quality of care provided here. Would have no hesitation in using then again in the future.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As my mum is in bed 24 hours a day I cannot comment on the activities, as for all other amenities, we are very happy. The staff are very kind and helpful, mum seems as happy as you can hope as it's not her own home. Also find the home very clean and no unpleasant smells.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Accommodation and facilities are adequate, but some modernisation desirable. Staff very good, well skilled and caring, but hard pressed so bed bound residents have to wait.
Food very good in quality, quantity and variety, and served in a friendly way. Owner and senior management approachable and on request if possible. Also good cleaning and hygiene.

How likely would you be to recommend Florence Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been in the home for 2 years, I have found the staff to be fantastic. The home is exceptionally clean. Mum is bed bound so don't get involved in the activities.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

As a relative of a resident I am quite happy with the level of care that she receives. The staff are very friendly and look after the residents with care and consideration.

How likely would you be to recommend Florence Nursing Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like Florence House because the people are friendly and it is more like a home environment. The house is clean and decorated. My mother is very comfortable.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister was a resident in Florence Nursing Home from March 2006 until her death in December 2015. In that time she was looked after and cared for with the utmost respect and dignity, and all of the staff are lovely people. She was always kept clean and tidy and whenever we visited we were also treated with respect. I would recommend this nursing home to anybody that has somebody that needed to be looked after. I sincerely thank all the staff for their kindness and love they gave her in the years she was with them.

How likely would you be to recommend Florence Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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