Care Homes Owned by Enhance Healthcare Ltd in Lanarkshire

I would like to thank all staff at meadow brook care home lovely birthday party in fine dinning room for Beryl 91 st birthday celebration they had dressed the table fo12 people it was beautiful so much effort had been put into all the details on the table even Prosecco for a toast can't thank you enough for the lovely memories that we made that day my mum was delighted that all her family could be together

It is always a degree of trepidation and doubt that you find yourself having to put a parent into a care home. Dad moved there in January of this year and from day 1 our fears and doubts were put to rest. The care home staff have been brilliant and Dad settled in well apart from his usual but very normal grumbling. The care and attention they pay to give my dad peace of mind and comfort is amazing. Helping him with his stability, and assistance at meal times. Maybe you shouldn't mention names but I will: Anne, Chevonne, Janis, Dionne and others great and would recommend Deanston to anyone.

Except the MANAGER who never communicated with us before, during or after mums passing. Formal complaint upheld.

My Mum spent the last months of her life in this home. I have been so grateful for the treatment she was given. Staff are excellent. They create a family atmosphere and go beyond to ensure the happiness of residents. My Mum was safe and well looked after. The emotional reaction of staff members when she passed was incredibly touching. We were supported too especially in the last few days of Mum's life. Nursing home fees are expensive but, in our case, worth every penny paid.

Deanston is very homely and offers a comfortable standard of living for the residents. Mum has been given excellent care throughout a very difficult time. I have been kept informed at all stages. I feel the staff could be given more support and more of them as I have witnessed the challenges they face on a daily basis.

I feel like a member of the care home as we have used Whitehills for my father in law, mum and now dad. Some of the staff have looked after all three parents so I feel that must be happy there too. Even meeting staff outwith the care home they are very friendly. No mater what role the staff have they always have time to speak with the residents and know about their likes and dislikes which is great

He has only been there for two weeks.

When my mum arrived in Netherton Court she was under 6 stone. She is 91 yrs old. She settled very quickly and has now put on a stone in weight from April 2024 to May 2025. She continually tells me how well carers and other staff are to her and how well looked after she is. The staff are friendly and courteous and very helpful to both residents and their families. They supply my mum with protein drinks to keep her weight up which she never received anywhere else. Mum is very happy here.

I am delighted with how well my sister has settled into Lochside Manor. I feel she is being well looked after, the staff appear to be very caring, approachable and friendly to visitors. I'm am also very happy to see my sister looking well groomed and very comfortable. The unit is clean and bright.

My uncle has passed away now

I am particularly pleased that she's taken part in activities and goes on outings.

I believe when paying for goods or services in Scotland, I'm entitled to withhold part payment to mark my dissatisfaction with the standard of service until it improves. I therefore informed WCH that on each visit, if something wasn't right, I would deduct £10 from my payments. (For example, dirty floors or tables, or windows being left open on cold nights with no heating on.) At no time did WCH object to this, accepting that things could be better and the new manageress has been trying to improve the situation. Unfortunately, some staff are letting her down.

It's now been intimated that unless I restore these amounts, the Office Of Public Guardianship will be approached with a view to revoking my Power Of Attorney as my mother would supposedly be 'at risk' if I do not pay up. So I'm being told I can't withhold part payments to stimulate improvement, under threat of all my mother's funds being appropriated by either WCH/Social Work Dept. Blackmail pure and simple.

I am a very pleased mother on how my son has come on in Lochside Manor he is so happy and content he loves all the staff and they are so good to him the cleanliness in the home is 100% and the food is superb.

I live abroad and had to make sure my mum was in a safe, clean and homely environment and this is exactly where she is in Whitehills carehome. She is a difficult resident but is still looked after with care and patience regardless which I am so grateful for. I am kept up to date with any issues and can contact the home at any time if I have any concerns. The manager and her team have become friends to me over the past year and I feel they have looked after me too when times were difficult.the staff work tirelessly to keep everyone happy and safe, I don't how they do it, it's a big THANK YOU from me you are all appreciated x

My nephew has came on leaps and bounds. He's a lot more content and happy. The staff are very understanding of his needs and take the time to explain things he is not sure of. The care unit is clean, tidy and welcoming. They ensure all rules are upkept and all residents seem happy. I am very happy with my nepheOut of Top 30 (Position) - TTC to auth left VM to c/b/no answer, no VM - all looks ok so set to PP.

My dad came into Netherton care home in November 2024 following a stay in hospital after breaking hip + partial replacement. He has Alzheimer's + vascular dementia. He very quickly settled into life in this home much easier than we ever expect. This we believe is 100% due to the amazing staff who go above and beyond to ensure he has personalised individual care best suited to his needs.

Have no complaints about the care that my aunt gets since coming 15 years ago. Staff excellent and friendly keep in touch by phone telling me about her care and when they need my opinion if she needs anything, I would recommend home to anyone about the care people get.

Excellent facility. Well looked after and keeps family informed of everything.

My experience when visiting has always been good, and I always found everyone pleasant and helpful. I appreciate how hard the staff work and look after the residents.

My husband was a resident in Whitehills Care Home for a very short period of time, but in that time I felt that he was well looked after, always clean & tidy. I, too, was treated very well and felt part of the care home family, although our time together was brief. I felt a rapport with the staff and got to know many of the other residents.