Enhance Healthcare Ltd in Lanarkshire | 8 Care Homes

Review of
Whitehills Care Home
from L A (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

I feel like a member of the care home as we have used Whitehills for my father in law, mum and now dad. Some of the staff have looked after all three parents so I feel that must be happy there too. Even meeting staff outwith the care home they are very friendly. No mater what role the staff have they

always have time to speak with the residents and know about their likes and dislikes which is great

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

We appreciate your trust in the Whitehills staff to care for your loved ones over the years. We enjoy chatting with families during their visits. Your feedback will be shared with the entire team.

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Review of
Greencross Nursing Home & Lodge
from Christine K (Aunt of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

He has only been there for two weeks.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you for this feedback, I will share with the Team!

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Review of
Netherton Court Care Home
from Ann M (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

When my mum arrived in Netherton Court she was under 6 stone. She is 91 yrs old. She settled very quickly and has now put on a stone in weight from April 2024 to May 2025. She continually tells me how well carers and other staff are to her and how well looked after she is. The staff are friendly and

courteous and very helpful to both residents and their families. They supply my mum with protein drinks to keep her weight up which she never received anywhere else. Mum is very happy here.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

Thank you so much for your kind review. I will share this with the staff. Your review is much appreciated and knowing that your mum is enjoying living in Netherton Court makes our jobs satisfaction even better.

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Review of
Lochside Manor
from Elaine M (Sister of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

I am delighted with how well my sister has settled into Lochside Manor. I feel she is being well looked after, the staff appear to be very caring, approachable and friendly to visitors. I'm am also very happy to see my sister looking well groomed and very comfortable. The unit is clean and bright.

Reply from Kirsty Gibson, Manager at Lochside Manor

Thank you for leaving a lovely review. It is always nice to hear that families feel that their loved ones are well cared for and that you have been made to feel welcome.

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Review of
Netherton Court Care Home
from A K (Niece of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

I would like to say a massive thank you to the staff in Hillis unit.
They looked after my uncle with great care and made him feel loved.
I want to give a special thanks to two members of staff, who were exceptionally kind to my uncle and went above and beyond to make him feel cared for.
My uncle

has passed away now

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

Would like to thank you so much for your kind review. Your uncle was very much loved by all the staff and is greatly missed. He has left a special place in all our hearts. Home Manager.

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Review of
Greencross Nursing Home & Lodge
from Russell M (Nephew of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care home and staff. My aunt is well looked after and there's plenty of things to do.
I am particularly pleased that she's taken part in activities and goes on outings.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

WE ARE REALLY PLEASED THAT YOU ARE HAPPY WITH YOUR AUNT'S CARE, THANK YOU FOR THE FEEDBACK

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Review of
Whitehills Care Home
from Gordon R (Son of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

I believe when paying for goods or services in Scotland, I'm entitled to withhold part payment to mark my dissatisfaction with the standard of service until it improves. I therefore informed WCH that on each visit, if something wasn't right, I would deduct £10 from my payments. (For example, dirty floors

or tables, or windows being left open on cold nights with no heating on.) At no time did WCH object to this, accepting that things could be better and the new manageress has been trying to improve the situation. Unfortunately, some staff are letting her down.

It's now been intimated that unless I restore these amounts, the Office Of Public Guardianship will be approached with a view to revoking my Power Of Attorney as my mother would supposedly be 'at risk' if I do not pay up. So I'm being told I can't withhold part payments to stimulate improvement, under threat of all my mother's funds being appropriated by either WCH/Social Work Dept. Blackmail pure and simple.

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

I am sorry to hear you are frustrated with the level of service. I do want to point out that within Whitehills care home we are there to provide the upmost care to all our service users. Our finance team at the head office deal with all financial matters so unfortunately Whitehills cannot comment on your monetary concerns. Please rest assured that your comments have been passed on to Senior Management.I am available for a call to discuss in more detail so we can better understand your experience.

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Review of
Lochside Manor
from S K (Mother of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

I am a very pleased mother on how my son has come on in Lochside Manor he is so happy and content he loves all the staff and they are so good to him the cleanliness in the home is 100% and the food is superb.

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Review of
Whitehills Care Home
from Lorna T (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

I live abroad and had to make sure my mum was in a safe, clean and homely environment and this is exactly where she is in Whitehills carehome. She is a difficult resident but is still looked after with care and patience regardless which I am so grateful for. I am kept up to date with any issues and

can contact the home at any time if I have any concerns. The manager and her team have become friends to me over the past year and I feel they have looked after me too when times were difficult.the staff work tirelessly to keep everyone happy and safe, I don't how they do it, it's a big THANK YOU from me you are all appreciated x

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you for your very kind comments. We do look forward to your visits when you are back home. We have the utmost privilege of looking after your mum. I will be sure to share your comments with the team.

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Review of
Lochside Manor
from M C (Aunt of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

My nephew has came on leaps and bounds. He's a lot more content and happy. The staff are very understanding of his needs and take the time to explain things he is not sure of. The care unit is clean, tidy and welcoming. They ensure all rules are upkept and all residents seem happy. I am very happy with

my nepheOut of Top 30 (Position) - TTC to auth left VM to c/b/no answer, no VM - all looks ok so set to PP.

Reply from Kirsty Gibson, Manager at Lochside Manor

Thank you for the lovely review. Lochside is always committed to delivering care that is person centered to your nephew holistic needs. We strive to listen and deliver the best quality care possible.

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Review of
Netherton Court Care Home
from J K (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

My dad came into Netherton care home in November 2024 following a stay in hospital after breaking hip + partial replacement. He has Alzheimer's + vascular dementia. He very quickly settled into life in this home much easier than we ever expect. This we believe is 100% due to the amazing staff who go

above and beyond to ensure he has personalised individual care best suited to his needs.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

I would like to thank you for your recent review. It is always nice for everyone to hear nice feed back. As always I will share this with the team. Thank you so much again.

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Review of
Greencross Nursing Home & Lodge
from James M (Nephew of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

Have no complaints about the care that my aunt gets since coming 15 years ago. Staff excellent and friendly keep in touch by phone telling me about her care and when they need my opinion if she needs anything, I would recommend home to anyone about the care people get.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

We appreciate your kind words ,Thank you very much.

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Review of
Greencross Nursing Home & Lodge
from Marie H (Sister of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

Excellent facility. Well looked after and keeps family informed of everything.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you ,we feel strongly that good communication is vital to our care.

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Review of
Greencross Nursing Home & Lodge
from D M (Brother of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

My experience when visiting has always been good, and I always found everyone pleasant and helpful. I appreciate how hard the staff work and look after the residents.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you so much I will pass this on the team. we appreciate it!

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Review of
Whitehills Care Home
from H C (Wife of Resident) published on 31 March 2025 Submitted via Postal Card • Report

Overall Experience

My husband was a resident in Whitehills Care Home for a very short period of time, but in that time I felt that he was well looked after, always clean & tidy. I, too, was treated very well and felt part of the care home family, although our time together was brief. I felt a rapport with the staff and

got to know many of the other residents.

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you very much for your kind words HC. I will be sure to pass this onto the staff within Whitehills.

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Review of
Lochside Manor
from Ann D (Sister of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

Selecting a care home for my brother was one of the hardest decisions I have ever made. From the very start the manager and the entire team at Lochside Manor showed empathy,care and compassion with, genuinely,my brothers best interest at the very heart of their thinking. This has continued throughout.

He feels safe and secure and happy that his wishes are respected. I have found the management team extremely excellent and always on hand to discuss any issues which may arise from time to time and continue to proactively support my brother's transition to a care home setting encouraging positive social interaction through the varied group activities, 1-1 care plan and family liaison. My thanks to the team for, in my experience, all their continued first class care. And lastly I would like to thank the admin staff who do a fantastic job as well, who is always on hand if you have any concerns about financial support.

Reply from Kirsty Gibson, Manager at Lochside Manor

Thank you so much for your review. We are glad that you are happy with the service and care that we provide at Lochside and that we were able to make the transition for your brother a positive experience. We as a team strive to keep all our residents at the heart of what we do and ensure that families are involved in all aspects of their loved ones care.

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Review of
Greenhills Care Home
from Rachel D (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report

Overall Experience

Initial discussions and negotians were helpful and clear, and management staff co-operative. There always seemed to be an atmosphere of relative calm when we visited and that encouraged me. Many of such places have ups and downs. Greenhills seems 'up'. If I have any reservations it is this. My husband

was able to do morning and evening routines for himself but only because I had to steer him towards shower or correct order of dressing - and hearing aids. Inevitable if members of staff are responsible for than one patient, slip ups will occur eg loss of hearing aids or omitting items of dress. Overall, I am satisfied however.

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Review of
Greenhills Care Home
from C A (Power of Attorney of Resident) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

The words excellent, kind, and supportive almost feel inadequate in expressing gratitude the loving care given to my 'wee friend'! Thank you team Greenhills!

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Review of
Whitehills Care Home
from J C (Cousin of Resident) published on 21 January 2025 Submitted via Postal Card • Report

Overall Experience

My cousin wasn't in very long but all the staff made her feel welcome and did everything to help settle her in.
Can't thank the staff enough. They do an amazing job.

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you for your kind comments. I will be sure to pass these onto the team.

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Review of
Greencross Nursing Home & Lodge
from Mark S (Nephew of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

Very impressed, arrived at breakfast time on the 29th of December 2024. All staff were busy and the support staff, such as cleaners were active, the place was spotless and we were kindly given access to seats and offered coffee which we kindly declined. Nice food. Visited my uncle's room and again -

spotless. He was also very well turned out, like a shiny new penny.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you so very much for this lovely feedback, I will pass this on to the team!

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Care Homes Owned by Enhance Healthcare Ltd in Lanarkshire

Enhance Healthcare Ltd Locations in Lanarkshire (8)

Enhance Healthcare Ltd Reviews in Lanarkshire (196)

Whitehills Care Home

Greencross Nursing Home & Lodge

Netherton Court Care Home

Lochside Manor

Netherton Court Care Home

Greencross Nursing Home & Lodge

Whitehills Care Home

Lochside Manor

Whitehills Care Home

Lochside Manor

Netherton Court Care Home

Greencross Nursing Home & Lodge

Greencross Nursing Home & Lodge

Greencross Nursing Home & Lodge

Whitehills Care Home

Lochside Manor

Greenhills Care Home

Greenhills Care Home

Whitehills Care Home

Greencross Nursing Home & Lodge

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