Care Homes Owned by Enhance Healthcare Ltd in Ayrshire

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My friend is always clean and nicely dressed, and even when he is in a difficult mood, they exercise tolerance and good humour. The home is very clean, and the staff seem to work as a team. Food looks like hotel standard and is nicely served. There are always activities to which my friend is invited. My review is based on observation of level one of the home.

Whiteford house is amazing! The staff are amazing! The way they manage to take care of my dad as well as all of the other residents is incredible! My dad loves everyone there and so do I ! They help us with a lot more than just caring for my dad, and help him learn new things all the time! The staff make him laugh when we're not around and they are just incredible ! Thank you all to whiteford house all of your hard work never goes unnoticed!

The facility is pristine, clean and well staffed. I didn't know that such a high standard was possible with not only the rooms and common areas to an incredibly high standard but the food and amenities. The staff are superb and the quality of care second to none . Would give 10 stars if I could.

In short, this is what care should be and I am so relieved and pleased that Mum has the opportunity to enjoy each day as it comes in such a warm and caring new "home".

The staff are first class and so welcoming. Nothing is too much bother.

Always a pleasure to speak to staff at Wallacetown, I know they care for my aunt very well and keep her occupied which is important for her, she has days out which she enjoys and there always seems to be something on for the residents to do. The communication is also excellent.

Hi, it's really hard for residents and families in December times or any time for that matter. What I loved about it was they got outings, parties, pantomime and the best bit for me was having my brother home with the family on Christmas Day. The staff are wonderful, always smiling, welcome you, offer you a hot or cold drink.

Wallacetown Gardens has provided my mum with an excellent level of care. The team there know my mum very well and they're so friendly and helpful and caring, even when dealing with some of her more difficult behaviour. There are lots of activities available which they encourage her to take part in. I don't live locally (in Surrey) so I've really enjoyed seeing photos of my mum on the new monthly update. The team have also been helping with her growing mobility issues, including trying out different walking aids and arranging physio sessions. My mum often tells me how much she likes the team and how lucky she is to be part of the Wallacetown family.

The staff from when you enter the building have been so caring, friendly and attentive to him and from what I have observed, the other residents. The rooms are beautiful and so clean and definitely the best I have seen in the area. The view is spectacular and so uplifting to watch the world go by from the lounge/dining area. Entertainment is supplied by local artists, well-qualified hairdresser keeps up residents' appearance and I cannot recommend this home enough!

The care home and social services are not listening to the resident. She's not happy about living there, her mother lives 8 miles in Troon and her sister who's calling the shots lives 300 miles away. I know her mother only complained about her daughters care and welfare. I have been there myself visiting the resident. I have been barred for no reason. I finished with the resident sister, I only phone her almost every other day to say hello and I am barred from phoning her so she in there all alone and the care home manager has no respect for her mother. I am veteran and the resident donated to a charity which gives veterans a chance to stay in a caravan in gatehouse of fleet so how can I leave my friend whom I know for 23 years. I was always good to the resident and only cheered her up. Shame on Whiteford, I shall fight on to get justice for her mother. Because of these emails she's been informed barred her for another 3 months so if her mum sees anything, she's been told you better not complain.

This is a great care home, would recommend to anyone thinking of placing family member here. They have loads for the resident to do, they go on outings, nights out and are very well looked after, staff are really great very friendly, keep you up to date with reviews and pictures. Love this care home.

My parent has been extremely well cared for over recent years in Forbes House. Each member of staff, from all departments, makes every effort to provide professional care and to treat all residents with respect and dignity. My parent feels at home, safe and secure, and considers the staff and management to be her friends. It is good to witness that residents' needs, although complex and varied, are top priority at Forbes House. The care industry has gone, and is going through many challenges, solutions are not always immediately available, but during difficult times, my parent has received the best of care, kindness and attention.

As a daughter, my dad's decline is sad to watch, but we know he is in good hands with the staff at Forbes House. My dad has been there for a few years now, and they know him so well. I would like to take this time to praise and thank one special carer who looks after my dad. She is so patient with him, regardless of his moods or temperament. We had a difficult and upsetting visit with him last night, but she was there for both my sister and I and remained calm, kind and compassionate towards him. How she kept composed is beyond me, and she deserves full credit, as I assure you it was an extremely challenging situation. So this is my opportunity to give thanks when it is due and express my gratitude to his carer. Thank you for everything you do for my dad.

I have been here 6/7 months at first it was up and down but through time and consistency from manager and deputy have now settled, I have a great nurse and keyworker, I get to help in kitchen and stuff, staff are not always the same but they're caring, I have never felt safe for 27 years but now I am, I know that the management and team would catch me and never let anything happen, some saved me already, forever grateful and glad I stay here.

I have to say I have seen a vast improvement at this home since the new care company staff are friendly and welcoming. I just attended my sister's 6 monthly review for her health and well-being, the manager explained that they have physio going in to see my sister, and they have her up walking with the aid she needs to help support her. This is all positive.

Absolutely fabulous care home The place is very friendly. Beautiful interior and very skilled workers. Lots of activities and the service users are all thriving and very relaxed and it's a caring place. Staff all very friendly and great at keeping you informed of relative's care.

From first visiting we knew we had found a place that was going to be so well suited to care for my friend's complex needs. Care staff and management have been amazing, showing true professionalism and dedication to residents. Nothing is too much trouble for them! They take time to speak with me when Whiteford is now my friend's home and have warmly welcomed family and friends, taking on comments/suggestions made. Activities staff go out of their way to ensure she included and have taken her on outings to her favourite places. We are so happy that she is in Whiteford knowing she is comfortable, content and well cared for and loved by the whole staff team.

Since my partner has been in Arran View Care Home, I have had peace of mind. At first it was very sad to have to leave her there, but they say time is a great healer, as the time went on I felt more comfortable leaving my partner in safe, good surroundings, friendly caring staff, everyone has been first class, the compassion they show is excellent, very friendly, cleanliness is 100% can't fault Whiting Bay at all. I would love to name some of the staff who deserve a special mention but they know who they are, no problems with this care home at all. 100% Well Done.

All staff are competent and friendly. My stepdad is well cared for and more. Staff go out of their way to accommodate his wishes (within reason). Myself and my mum have absolutely no complaints and could not have picked a better home for him.