Enhance Healthcare Ltd in Ayrshire | 6 Care Homes

Review of
Wallacetown Gardens
from Jackie E (Niece of Resident) published on 4 February 2025 Submitted via Website • Report

Overall Experience

Always a pleasure to speak to staff at Wallacetown, I know they care for my aunt very well and keep her occupied which is important for her, she has days out which she enjoys and there always seems to be something on for the residents to do. The communication is also excellent.

Reply from Martin Ure, Manager at Wallacetown Gardens

Thank you for those kind words. We will continue to offer your aunt activities and outings and communicate with you. Look forward to your next visit.

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Review of
Wallacetown Gardens
from Diane C (Brother of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Hi, it's really hard for residents and families in December times or any time for that matter. What I loved about it was they got outings, parties, pantomime and the best bit for me was having my brother home with the family on Christmas Day. The staff are wonderful, always smiling, welcome you, offer

you a hot or cold drink.

Reply from Martin Ure, Manager at Wallacetown Gardens

Thank you for the kind review. I am pleased to hear that you are happy with the care that your brother receives, and especially the outings over the festive period as this can be a time that is especially difficult for residents and families.

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Review of
Wallacetown Gardens
from Valerie B (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

Wallacetown Gardens has provided my mum with an excellent level of care. The team there know my mum very well and they're so friendly and helpful and caring, even when dealing with some of her more difficult behaviour. There are lots of activities available which they encourage her to take part in.

I don't live locally (in Surrey) so I've really enjoyed seeing photos of my mum on the new monthly update. The team have also been helping with her growing mobility issues, including trying out different walking aids and arranging physio sessions. My mum often tells me how much she likes the team and how lucky she is to be part of the Wallacetown family.

Reply from Martin Ure, Manager at Wallacetown Gardens

Thank you for your lovely comments, we are privileged to have your mum as part of the Wallacetown family. We will continue to provide you with monthly updates on all the fun things your mum has been enjoying.

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Review of
Atlantic View Care Home
from Ann B (Wife of Resident) published on 16 January 2025 Submitted via Website • Report

Overall Experience

After spending many months in hospitals in Ayrshire my husband was fortunate to find a place in Atlantic View Care Home.
The staff from when you enter the building have been so caring, friendly and attentive to him and from what I have observed, the other residents. The rooms are beautiful and so clean

and definitely the best I have seen in the area. The view is spectacular and so uplifting to watch the world go by from the lounge/dining area. Entertainment is supplied by local artists, well-qualified hairdresser keeps up residents' appearance and I cannot recommend this home enough!

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Review of
Whiteford House
from W M (Friend of Resident) published on 30 December 2024 Submitted via Website • Report

Overall Experience

The care home and social services are not listening to the resident. She's not happy about living there, her mother lives 8 miles in Troon and her sister who's calling the shots lives 300 miles away. I know her mother only complained about her daughters care and welfare. I have been there myself visiting

the resident. I have been barred for no reason. I finished with the resident sister, I only phone her almost every other day to say hello and I am barred from phoning her so she in there all alone and the care home manager has no respect for her mother. I am veteran and the resident donated to a charity which gives veterans a chance to stay in a caravan in gatehouse of fleet so how can I leave my friend whom I know for 23 years. I was always good to the resident and only cheered her up. Shame on Whiteford, I shall fight on to get justice for her mother. Because of these emails she's been informed barred her for another 3 months so if her mum sees anything, she's been told you better not complain.

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Review of
Wallacetown Gardens
from June B (Sister of Resident) published on 26 December 2024 Submitted via Website • Report

Overall Experience

This is a great care home, would recommend to anyone thinking of placing family member here. They have loads for the resident to do, they go on outings, nights out and are very well looked after, staff are really great very friendly, keep you up to date with reviews and pictures. Love this care home.

Reply from Martin Ure, Manager at Wallacetown Gardens

Thank you for your lovely review, we are extremely lucky to have such a character as your sister residing at Wallacetown.

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Review of
Forbes House
from A O (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

My parent has been extremely well cared for over recent years in Forbes House. Each member of staff, from all departments, makes every effort to provide professional care and to treat all residents with respect and dignity. My parent feels at home, safe and secure, and considers the staff and management

to be her friends. It is good to witness that residents' needs, although complex and varied, are top priority at Forbes House. The care industry has gone, and is going through many challenges, solutions are not always immediately available, but during difficult times, my parent has received the best of care, kindness and attention.

Reply from Robert Collins, Registered Manager at Forbes House

Thank you so much for taking the time to write a review of our service. Your kind words mean so much, which is so encouraging. I will pass on your comments to the staff. I am glad that your Mum feels safe and well cared for within the home. As always, it is our pleasure to deliver care in a dignified and respectful manner.

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Review of
Forbes House
from Vikki B (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

As a daughter, my dad's decline is sad to watch, but we know he is in good hands with the staff at Forbes House. My dad has been there for a few years now, and they know him so well. I would like to take this time to praise and thank one special carer who looks after my dad. She is so patient with him,

regardless of his moods or temperament. We had a difficult and upsetting visit with him last night, but she was there for both my sister and I and remained calm, kind and compassionate towards him. How she kept composed is beyond me, and she deserves full credit, as I assure you it was an extremely challenging situation. So this is my opportunity to give thanks when it is due and express my gratitude to his carer. Thank you for everything you do for my dad.

Reply from Robert Collins, Registered Manager at Forbes House

Thank you for your kind words spoken at such a difficult time for you and your family. Staff were very fond of your dad, as they were of you all, as such a loving family. Your kind words mean an awful lot to the staff, and it has been our pleasure to take care of your Dad. With our very best wishes.

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Review of
Whiteford House
from L K (Resident) published on 14 November 2024 Submitted via Website • Report

Overall Experience

I have been here 6/7 months at first it was up and down but through time and consistency from manager and deputy have now settled, I have a great nurse and keyworker, I get to help in kitchen and stuff, staff are not always the same but they're caring, I have never felt safe for 27 years but now I am,

I know that the management and team would catch me and never let anything happen, some saved me already, forever grateful and glad I stay here.

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Review of
Townend Care Home (Nursing)
from Agnes S (Sister of Resident) published on 5 November 2024 Submitted via Website • Report

Overall Experience

I have to say I have seen a vast improvement at this home since the new care company staff are friendly and welcoming. I just attended my sister's 6 monthly review for her health and well-being, the manager explained that they have physio going in to see my sister, and they have her up walking with

the aid she needs to help support her. This is all positive.

Reply from Rory Wood, Home Manager at Townend Care Home (Nursing)

Thank you so much for coming in and for your lovely feedback, our team do such a fantastic job supporting our residents and it is wonderful to see this recognition.

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Review of
Whiteford House
from F F (Sister-in-law of Resident) published on 10 October 2024 Submitted via Website • Report

Overall Experience

Absolutely fabulous care home The place is very friendly. Beautiful interior and very skilled workers. Lots of activities and the service users are all thriving and very relaxed and it's a caring place. Staff all very friendly and great at keeping you informed of relative's care.

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Review of
Whiteford House
from I R (Friend of Resident) published on 25 September 2024 Submitted via Postal Card • Report

Overall Experience

From first visiting we knew we had found a place that was going to be so well suited to care for my friend's complex needs. Care staff and management have been amazing, showing true professionalism and dedication to residents. Nothing is too much trouble for them! They take time to speak with me when

Whiteford is now my friend's home and have warmly welcomed family and friends, taking on comments/suggestions made. Activities staff go out of their way to ensure she included and have taken her on outings to her favourite places. We are so happy that she is in Whiteford knowing she is comfortable, content and well cared for and loved by the whole staff team.

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Review of
Arran View Care Home
from J C (Partner of Resident) published on 20 September 2024 Submitted via Postal Card • Report

Overall Experience

Since my partner has been in Arran View Care Home, I have had peace of mind. At first it was very sad to have to leave her there, but they say time is a great healer, as the time went on I felt more comfortable leaving my partner in safe, good surroundings, friendly caring staff, everyone has been first

class, the compassion they show is excellent, very friendly, cleanliness is 100% can't fault Whiting Bay at all. I would love to name some of the staff who deserve a special mention but they know who they are, no problems with this care home at all. 100% Well Done.

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Review of
Arran View Care Home
from Yvonne G (Stepdaughter of Resident) published on 12 September 2024 Submitted via Website • Report

Overall Experience

All staff are competent and friendly. My stepdad is well cared for and more. Staff go out of their way to accommodate his wishes (within reason). Myself and my mum have absolutely no complaints and could not have picked a better home for him.

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Review of
Whiteford House
from G H (Brother of Resident) assisted by family/friend published on 10 September 2024 Submitted via Postal Card • Report

Overall Experience

Whiteford House fully meets my sister's needs. She is comfortable and well cared for. Knowing this takes a huge pressure off her family and friends. Staff have been quick to respond to any queries we have had. Management team lead staff very efficiently and are well aware of everything that takes place

on the floor. Staff are obviously happy to work here.

Reply from Megan Borthwick, Home Manager at Whiteford House

Thank you very much for this lovely positive feedback. Your sister is a pleasure to care for and we love having her here at Whiteford House. I will pass all of this back to the team as they will be extremely pleased to hear it.

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Review of
Forbes House
from Kerri S (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report

Overall Experience

I just wanted to submit a review to acknowledge how friendly and caring all the staff are. There are a few of the carers who have an extremely caring relationship with my parent and that gives me comfort that my parent is being looked after. The care my parent receives is to a good standard, especially

since they can be difficult to manage at times. The work that has been carried out under the new management is excellent.

Reply from Tracy Kearman, Manager at Forbes House

Thank you for your review and positive comments regarding the friendly staff and work carried out under the new management. We are very pleased that you feel confident your loved one is getting well cared for and the comfort this brings you.

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Review of
Forbes House
from L R (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report

Overall Experience

My mum is very difficult to please, and can be negative about most things.
In my opinion, my mum is being well looked after, and the staff interact with her when they can.
If I do need to raise any issues, there is always someone I can discuss this with and is generally resolved there and then, or

by my next visit.

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Review of
Arran View Care Home
from Susan M (Wife of Resident) published on 19 August 2021 Submitted via Website • Report

Overall Experience

My husband is in the new under 65s unit and I can not recommend it enough. The staff have been outstanding and made sure my kids and I are always involved and included. My husband has settled so well and we are delighted. Thank you!

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Review of
Forbes House
from Louise M (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report

Overall Experience

Since an outbreak of a bug two weeks before and then lockdown due to Coronavirus, Heathfield House has been closed to relatives. This, in my opinion, has helped the home so far keep the residents within the home safe. I feel due to the current virus the home and staff have done a marvellous job, they

have put on some activities to include the residents for all relatives to feel close to and actually see how well and happy their relatives are within the lockdown.
My mother has been in here for six years now and the love from the staff for my mum is wonderful. Yes, there have been times I have wanted to take her home but this has been because of my missing her but if the truth be known, I could not manage my mother's dementia now. I am able to live my life because I know she is safe and cared for 24 hours a day. I cannot wait to be able to hug Mum but just now I am able to speak to her on messenger and this is such an uplift to me.
Everyday heroes all staff, thank you all.

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Review of
Arran View Care Home
from A D (Wife of Resident) published on 10 January 2020 Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Arran View Care Home for the last two and a half years. I have always found the staff to be caring and extremely kind to all the residents and their relatives. The staff are always available to speak to me and discuss my husband. My only objection is the lack of money

that Bupa has invested in Arran View in recent years, but plans are in place for investment in the future.

Reply from Greta Narbutaityte, Customer Adviser at Arran View Care Home

Thank you for your feedback. We will certainly discuss your comments to help us continually improve our service.

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Care Homes Owned by Enhance Healthcare Ltd in Ayrshire

Enhance Healthcare Ltd Locations in Ayrshire (6)

Enhance Healthcare Ltd Reviews in Ayrshire (38)

Wallacetown Gardens

Wallacetown Gardens

Wallacetown Gardens

Atlantic View Care Home

Whiteford House

Wallacetown Gardens

Forbes House

Forbes House

Whiteford House

Townend Care Home (Nursing)

Whiteford House

Whiteford House

Arran View Care Home

Arran View Care Home

Whiteford House

Forbes House

Forbes House

Arran View Care Home

Forbes House

Arran View Care Home

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