Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care HomeThank you so much for sharing your experience with us. We know that coming into a care home can feel daunting, so we're really pleased to hear that your time at Goodwins Hall has been such a positive one. Your kind words about the care, the atmosphere, and our facilities mean a great deal to us. Most of all, your praise for our staff will truly make their day, they work incredibly hard, and being described as "absolute treasures" is something they'll be very proud of. Thank you again for taking the time to leave such thoughtful feedback.

Reply from Jude shibu, Support Manager at Amberley Hall Care HomeDear Ms. Johnson,
Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that you and your father-in-law enjoyed the dementia caf and mocktail afternoon at Amberley. Its wonderful to know that the atmosphere, activities, and sunshine, both inside and out made for such a special experience. Hearing that residents felt happy, relaxed, and well cared for truly means a lot to our team.
Your kind words about our staff, facilities, and overall care are greatly appreciated and will be shared with the team, especially the entertainment staff who work so hard to create these meaningful moments. Thank you again for taking the time to share your experience, it really encourages us to continue delivering the highest standard of care and support.

Reply from Blessy Masilamani, Home Manager at Amberley Hall Care HomeDear Peggy,
Thank you very much for taking the time to share such a positive review of your stay at Amberley Hall Care Home.
We are delighted to hear about your rehabilitation journey and that our physiotherapy and care teams were able to support you with patience, encouragement, and dedication. Your kind words are truly appreciated and will be shared with the staff, who work extremely hard to support our residents' recovery and wellbeing.
It is especially rewarding to know that you felt well cared for and supported throughout your time with us. Thank you for your recommendation and for trusting us during an important stage of your recovery.
We wish you continued progress and all the very best for the future.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care HomeThank you so much for your kind words. We are delighted to hear that you feel supported and informed while your father is with us. Our team strives to provide the best care and maintain open communication, especially in sensitive situations, so it's wonderful to know that it has made things easier for you and your family. We truly appreciate your feedback and will continue to provide the highest level of care for your father.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care HomeThank you so much for taking the time to share your feedback. We're delighted to hear that your rehabilitation experience with us was so positive. It's wonderful to know that our team's encouragement and attentiveness made a meaningful difference during your recovery, and that the friendly atmosphere among staff helped you feel supported.
We're also glad the transition from hospital to our service was beneficial for you. Wishing you continued progress and good health, and please don't hesitate to reach out if you ever need further support.