Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

Reply from Jude shibu, Support Manager at Amberley Hall Care HomeDear John,

Thank you so much for your thoughtful and heartfelt review. We are truly grateful that you took the time to share your experience of the care your mother-in-law received with us during her palliative journey.

It means a great deal to our team to know that you felt supported and well-informed at every stage. We will take great pleasure in passing on your appreciation to Gabrielle and the rest of our nursing staff. Knowing that our care brought comfort to you and your family is incredibly meaningful to us.

Thank you again for your kind words. We wish you and your family continued strength and comfort.

Warm regards,
Jude

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care HomeThank you for your lovely feedback about Goodwins Hall Care Home. We're so pleased to hear that you found the home clean and tidy, our staff helpful, and the garden well maintained.
Our team takes great pride in providing a welcoming environment for everyone who visits or lives with us, so your kind words mean a lot.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care HomeThank you so much for your lovely feedback about Goodwins Hall Care Home. We're delighted to hear that you found our home welcoming, our staff friendly, and that you enjoyed the coffee!
Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your positive experience.

Reply from Jude shibu, Support Manager at Amberley Hall Care HomeDear Susan,

Thank you so much for your lovely review and for taking the time to share your experience.

During your mum's stay with us for a short period of time, we're very glad to hear that you both felt supported and cared for during that period. It means a great deal to our team to know their kindness and attention made a difference to you and your mum.

We're especially pleased that you found the rooms clean and comfortable-it's always our goal to create a welcoming and respectful environment for every resident and their family.

If there's anything further we can do, or if you'd ever like to stay in touch, please don't hesitate to reach
kind regards
Jude

Reply from Jude shibu, Support Manager at Amberley Hall Care HomeDear Colin,

Thank you so much for taking the time to share your thoughtful review. We're truly grateful for your kind words about our staff and management. It means a great deal to us to know that our support and care have made a positive impact.

We always strive to provide a safe, respectful, and welcoming environment for all residents and their loved ones, and your feedback reassures us that we're on the right path.

If there's ever anything more we can do to support you or your friend, please don't hesitate to reach out.

kind regards
Jude

Reply from Jude shibu, Support Manager at Amberley Hall Care HomeDear Sue, Thank you so much for leaving us a review. Your kind words truly mean the world to us. We're delighted to hear that you and your Mum experience with us was so positive, and I will be sure to share your feedback with the entire team - they'll be thrilled. Please know that if there is ever anything more we can do to help, we are always here for you. Thank you again for taking the time to write such a lovely review. Kind Regards Jude Shibu

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care HomeThank you so much for your kind feedback. We're delighted to hear that you felt well cared for and that our staff were able to make your time at Goodwins Hall enjoyable. Your appreciation means a great deal to us, and we'll be sure to share your lovely comments with the team. Wishing you all the best.

Reply from Jude shibu, Support Manager at Amberley Hall Care HomeDear Gillian ,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your visit and appreciated our bright, clean surroundings. Your kind words about our facilities, staff, and the overall care provided mean a great deal to us. At Amberley Hall Care Home , we strive to ensure every resident and visitor feels welcomed, safe, and valued, and it's wonderful to know this came through during your visit. We truly appreciate your feedback and hope to welcome you back again soon. kind regards Jude Shibu

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care HomeThank you so much for your kind words. We're delighted to hear that our team's friendliness and courtesy made such a positive impression. Your appreciation means a lot to us, and we'll be sure to share your feedback with the staff.