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Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

Only the locations & reviews in Norfolk for Athena Care Homes (UK) Ltd are showing below.

View the details of all 7 locations (with 706 reviews) owned by Athena Care Homes (UK) Ltd

Athena Care Homes (UK) Ltd Locations in Norfolk (2)

 
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2 Care Homes owned by Athena Care Homes (UK) Ltd in Norfolk
Goodwins Hall Care Home

Goodwins Road, King's Lynn PE30 5PD 

9.6 127 reviews
"What an amazing place for my mum's final 5 days. The love & care, that not only she was shown, but myself, and all our visitors, was…"   Read all 127 reviews
Location Type Care Home

Goodwins Hall Nursing & Residential Care Home is a popular care home situated in King's Lynn. The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care. Residents are encouraged… Read more about Goodwins Hall Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 78 Rooms from £1,350 / week
Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ 

9.4 146 reviews
"The care and attention my Dad received has contributed to his health improving following a stroke. This has occurred within a few months at…"   Read all 146 reviews
Location Type Care Home

Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect. The… Read more about Amberley Hall Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 106 Rooms from £1,300 / week

Athena Care Homes (UK) Ltd Reviews in Norfolk (273)

9.6
Athena Care Homes (UK) Ltd has a Group Review Score of 9.6 (9.600) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Athena Care Homes (UK) Ltd must have a Review Score.

Overall Experience

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Review of

Goodwins Hall Care Home

from G P (Son of Resident) published on 19 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here just over two years during which time her health has declined due to her age and stage. The care home has adjusted quickly and efficiently to accommodate her changing needs. Without exception the staff are all caring and considerate and always willing to help. I am visiting from Australia
and am made to feel welcome at all times I visit.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for taking the time to share your kind words. We are pleased to hear that your mother has felt well supported during her time with us, and that our team has been able to adapt to her changing needs. It means a great deal to know that you have found the staff caring and considerate, and that you yourself have felt welcome when visiting from Australia. We will be sure to share your feedback with the team, as it will mean a lot to them.

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Review of

Amberley Hall Care Home

from R R (Son of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my Dad received has contributed to his health improving following a stroke. This has occurred within a few months at Amberley Hall.

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Review of

Amberley Hall Care Home

from Eileen H (Respite Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not think anyone wants to fall over, but because I did, I was pleased I had somewhere to go where I could receive the required help and experience that I required.

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Review of

Amberley Hall Care Home

from John M (Husband of Resident) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant place to stay. Lovely staff, very friendly and helpful. Lots of activities to get involved with. The other residents were very friendly. My wife was there for intensive physiotherapy to get her more mobile. My wife and I both feel that she wasn't receiving enough physiotherapy. Other
than that everything was OK.

Reply from Jude shibu, Support Manager at Amberley Hall Care Home

Thank you for taking the time to leave us a review. It was a pleasure having your wife stay with us, and we hope to see you again soon at one of our events. I will be passing on your kind words regarding the staff, activities and residents. I will also pass on your comments regarding physiotherapy to our NHS partners who were responsible for providing this for your wife. If you would like to discuss it further then please let me know and I will arrange a meeting with the Reablement Team. from the Hospital.

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Review of

Goodwins Hall Care Home

from Kelly R (Daughter of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place for my mum's final 5 days.
The love & care, that not only she was shown, but myself, and all our visitors, was outstanding.
The building is very clean and welcoming, the complimentary hot drinks & cakes are a lovely touch, and scrumptious, and the gardens are something to behold.
My
friends and I, sometimes 3-4 of us, were offered drinks and meals throughout the day & night.
We were provided with extra pillows, and sheets, and were allowed to stay during the night.
I will always be thankful to all of the staff, especially the nurses, for making our dreadful experience the best it could possibly be.
I would definitely recommend this lovely care home. My mum's, mum, also spent her last 10 or so years in Goodwins Hall with no complaints. 5 stars from me & my family.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind and thoughtful words. We are truly honoured that we could support you, your mum, and your family during such a deeply emotional time. It means the world to us to know that the care, comfort, and small touches we strive to provide made a difference to you. Your appreciation will be shared with our entire team-especially the nurses who will be touched by your gratitude. Knowing that both your mum and grandmother felt at home with us is the highest compliment we could ever receive. Thank you again for your recommendation and for trusting us to care for your loved ones.

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Review of

Goodwins Hall Care Home

from Nigel C (Son of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goodwins care team took great care of my Mum for nearly four years. They are a lovely, friendly, professional team and I'd recommend them to anyone looking for residential care for a family member or loved one.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words. It was truly our privilege to care for your Mum over the past four years. Knowing that our team made a positive difference means the world to us. We're grateful for your trust and your recommendation, it really does mean a lot. Wishing you and your family all the very best.

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Review of

Goodwins Hall Care Home

from Anthony R (Brother-in-law of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Kind and considerate staff throughout time at the care home, who were always helpful and accommodating. The staff were always on call if you needed them, and were supportive of our family after our loved one passed.

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Review of

Amberley Hall Care Home

from Jo R (Stepdaughter of Resident) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team provide excellent care and attention to residents. They provide care that's tailored to the residents individual needs; for example my step mum likes ice cream with her pudding and it's provided and another resident likes cheese and biscuits and they're provided for her. They provide
emotional support.

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Review of

Amberley Hall Care Home

from A G (Son of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since November 2024. Over this period she has been supported and treated with dignity and care.
She actively participates in the activities on offer and enjoys the interactive support from the tea and with other residents. As a family we are made to feel very welcome by all,
every team is excellent.

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Review of

Goodwins Hall Care Home

from B M (Respite Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvellous

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Review of

Goodwins Hall Care Home

from Stephen C (Son of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received outstandingly kind patient and loving care over the past month. Everybody has treated him with kindness respect and dignity. Whenever I have asked for something for him, it has been provided! Thank you!!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you ever so much for your kind words. we're truly grateful to hear that your father received such compassionate, respectful, and dignified care, and that all your requests were met with attentiveness and warmth. Feedback like yours means a great deal to our team and reminds us why we do what we do. We feel privileged to be part of your father's care and wish you and your family all the very best.

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Review of

Amberley Hall Care Home

from Sue N (Daughter of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my mother so well over the last couple of weeks. Everyone has been so friendly and looked after my mother so well. Thank you so much.

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Review of

Goodwins Hall Care Home

from Anthony L (Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been in Goodwins Hall I have been well looked after, they are all like a family to me and through thick and thin. If I have had any problems of can always come and talk to them. We also have outing during the summer.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words! We're truly touched to hear that Goodwins Hall feels like family to you. It means a lot to know that you feel supported and comfortable coming to us with any concerns. We're always here for youthrough the good times and the challenging ones. And yes, those summer outings are always such a joy! Here's to many more happy memories together.

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Review of

Goodwins Hall Care Home

from Elizabeth F (Resident) assisted by family/friend published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I intend ticking 'excellent' for all of the ratings. I've had first class service at all levels sometimes, seemingly due to staff shortage, there was a wait for service, but it always came, usually promptly. Above all else the staff here are kind, an underated gift.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for taking the time to share such generous feedback. We're truly pleased to know that your experience with us was marked by excellent service and that our team made a lasting impression through their kindness and professionalism.Your comments serve as a meaningful reminder of the value of empathy in delivering exceptional service-something we take great pride in.

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Review of

Goodwins Hall Care Home

from Wendy L (Daughter of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was able to stay at Goodwins Hall with little notice. The management were very helpful, friendly and professional at all times. My mum was treated with care and dignity by all members of the team. The food is fresh and lots of variety. A lovely atmosphere and music playing most days in the reception
area. An amazing choice of activities for those that want to participate and organised well.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your wonderful feedback. We're so pleased we could accommodate your mum at short notice and that you found our team to be helpful, friendly, and professional. It's heartening to hear that she was treated with care and dignity-that's always our top priority. We're also glad you enjoyed the atmosphere, the variety of fresh food, and the music in reception. It's great to know the activities are making a positive impact too. Your kind words mean a lot to the whole team!

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Review of

Amberley Hall Care Home

from B S (Brother of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff seem very freidnly and caring with good communication with relatives and residents. Pleasant experience coming here.

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Review of

Amberley Hall Care Home

from J W (Respite Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My rehab time spent in Amberley Hall Care Home was pleasant and helpful.

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Review of

Amberley Hall Care Home

from G T (Son of Resident) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care, respect and professionalism. Staff very pleasant and friendly, nice to have a laugh with. Very pleased with the way they treated my mother.

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Review of

Amberley Hall Care Home

from Irene M (Daughter-in-law of Resident) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my mother-in-law with my sister-in-law on this day we found my mother-in-law sat in the communal area with several staff and other residents. She had had a shower and her hair washed (which can be very difficult for staff) she was in a very happy mood, lauging and talking with us both. Saying
that the staff ar very good, telling them each that they were her best girl or boy. She was actually laughing so much at times that she had tears rolling down her face. This is very good for us as a family to know that she is now much more settled than she was before she would be shouting at us and constantly asking to go home. The area and her bedroom were very clean and there were no unpleasant smells. The staff all interacted with my mother-in-law. The nurse in charge also keep us informed of anything which they feel is important.

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Review of

Goodwins Hall Care Home

from W M (Respite Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience, I didn't realise there could be so many lovely all in one place, they have been truly lovely, without exception. Facilities are lovely. Thank you all.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your beautiful words. We're truly touched to hear that your experience with us has been so positive. It means the world to know that you felt surrounded by kindness and care from everyone here. Were also glad youve enjoyed the facilitiesits our pleasure to make Goodwins Hall feel like a home. Thank you again for your kind message; it really brightens our day!

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Awards / Recognitions (10)

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