Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ

Amberley Hall Care Home, King's Lynn, Norfolk
Amberley Hall Care Home, King's Lynn, Norfolk
Amberley Hall Care Home, King's Lynn, Norfolk

Amberley Hall is an award-winning purpose-built care home in King's Lynn.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of care possible.

Call in and meet the team today!

Group: Athena Care Homes (UK) Ltd

Person in charge: Lorna Smith (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 106 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 106

Rooms with ensuite WC: 106

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Amberley Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Amberley Hall Care Home has a Review Score of 7.7 (7.717)

The Review Score of 7.7 (maximum of 10) for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Amberley Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.373 for Amberley Hall Care Home is calculated as follows: ( (43 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 59 Ratings = 4.373

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.344 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 21.2 positive Reviews (106 registered maximum number of service users ÷ 5). 2 Reviews ÷ 21.2 Target = 0.094

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amberley Hall Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Amberley Hall Care Home

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

We cannot imagine a better palliative care service that could have been provided for our Mum in her final weeks. From minute one of day one Mum and the family were made to feel welcome and the Team reassured us that nothing that will happen in the coming days and weeks will be a problem that they haven't seen before and can't be dealt with. Mum was not the easiest of patients to care for as she was independent and very determined. She also had a very dry and mischievous sense of humour which takes a while to become accustomed to, but the team certainly rose to the challenge. To their credit, for a lady that would verdantly protest about hospitalisation and any form of care; Mum settled in and never complained about being there. Nothing was too much trouble for the team at Amberley Hall. Mum loved her food and always looked forward to the excellent meals and assistance to eat it. I am convinced that Mum fought on so long because of the caring environment that was created for her.

How likely would you be to recommend Amberley Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a foot operation I spent two weeks convalescing in Amberley Hall, I was made welcome and settled. All staff were professional, competent and friendly and the care I received was first class. The accommodation was very comfortable, spacious enough for walking frame and wheelchair use. Any help I needed with things like organising transport to a hospital appointment or acquiring equipment was always available. I was well looked after in every way. I was helped and encouraged to gain as much independence as possible so that I was confident to return home.

How likely would you be to recommend Amberley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident here for 14 months. The home was going through a change of ownership at the time and the administration/management was very poor. We were never kept informed about anything and had to keep asking questions about medication and never had a review of my father the whole time he was there. As a family we became very concerned with the care when we often found dad in a soiled bed and on occasions wearing nothing but a T-shirt and pants. A lot of his clothes went missing and the residents were often left alone in the main lounge while the 'care' team were all chatting together in other areas. Overall there was a 'can't be bothered' attitude, I think the carers were too young, they had no empathy with old people. We have since moved dad to an excellent care home where the difference is amazing. The cost of this home, being in a small town in Norfolk, is far too high for that area of the country. My father is now on the outskirts of London and the cost is virtually the same.

How likely would you be to recommend Amberley Hall Care Home? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

My experience at Amberley Hall is somewhat wonderful. The staff in all stages of work are the most reliable and friendly one could ever imagine. The hard work they all do for everyone is remarkable. I can only describe it all as being like belonging to a large busy happy family doing their very best to all concerned. The environment is superb very clean and attractive. My words don't seem enough just to say Thank you, but I am so grateful for all the professional help that has been given to me. Many thanks for everything to all!!

How likely would you be to recommend Amberley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our grandfather was only at Amberley Hall for a short time as he was very poorly. The staff were I can only say "amazing". They treated him with dignity and respect and throughout his time there, they were constantly in touch with his progress. Even right up until his passing the staff continued to not only look after him but us as a family as well. All the staff we spoke to from the reception team even from the maintenance team and care nurses were truly 5 star. Thank you from the bottom of our hearts we will be forever in your debt.

How likely would you be to recommend Amberley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Staff Profiles

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Care Home Idol 2016

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