Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.6 164 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing exceptional Residential Care, Dementia Care, Nursing Care, and short-term Respite Care in a modern and welcoming environment.

Combining expert care with outstanding facilities, Amberley Hall offers residents the support they need while encouraging independence, choice, and a fulfilling lifestyle. The dedicated care and nursing teams deliver personalised care tailored to each resident’s individual needs, creating a community where people feel valued, respected, and empowered to live well.

Residents enjoy beautifully designed living spaces, landscaped gardens, and inviting patio terraces, providing comfortable surroundings for relaxation and socialising. Freshly prepared home-cooked meals are created using seasonal ingredients, while a varied lifestyle and wellbeing programme offers opportunities for residents to stay active, pursue interests, and enjoy meaningful experiences with family, friends, and the wider community.

Amberley Hall’s impressive facilities are designed to enhance everyday life. Residents can enjoy visits to the professional hair salon, relax in the tranquil Namaste Quiet Lounge, or watch their favourite films in the state-of-the-art cinema. The vibrant community café sits at the heart of the home, providing a welcoming space for residents and visitors to connect and spend quality time together.

As a leading nursing and dementia care home in King’s Lynn, Amberley Hall is committed to delivering the highest standards of care, comfort, and wellbeing. Prospective residents and their families are warmly invited to visit the home, meet the dedicated team, and experience first-hand the exceptional care, welcoming atmosphere, and outstanding facilities that make Amberley Hall a trusted choice in Norfolk.

Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

The price(s) shown are provided by the care home. Contact Amberley Hall Care Home for full pricing details and T&Cs.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.606) out of 10, based on 50 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 164 reviews.

Overall Experience
  • 111
  • 43
  • 7
  • 2
  • 1
Date Published
  • 164
  • 11
  • 25
  • 50
  • 114
Reviewer Connection to Amberley Hall Care Home
  • 46
  • 24
  • 23
  • 18
  • 12
  • 12
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 164, showing 21-40
Review from R R (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my Dad received has contributed to his health improving following a stroke. This has occurred within a few months at Amberley Hall.
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Review from Eileen H (Respite Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not think anyone wants to fall over, but because I did, I was pleased I had somewhere to go where I could receive the required help and experience that I required.
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Review from John M (Husband of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very pleasant place to stay. Lovely staff, very friendly and helpful. Lots of activities to get involved with. The other residents were very friendly. My wife was there for intensive physiotherapy to get her more mobile. My wife and I both feel that she wasn't receiving enough physiotherapy. Other
than that everything was OK.
Reply from Jude shibu, Support Manager at Amberley Hall Care HomeThank you for taking the time to leave us a review. It was a pleasure having your wife stay with us, and we hope to see you again soon at one of our events. I will be passing on your kind words regarding the staff, activities and residents. I will also pass on your comments regarding physiotherapy to our NHS partners who were responsible for providing this for your wife. If you would like to discuss it further then please let me know and I will arrange a meeting with the Reablement Team. from the Hospital.
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Review from Jo R (Stepdaughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff team provide excellent care and attention to residents. They provide care that's tailored to the residents individual needs; for example my step mum likes ice cream with her pudding and it's provided and another resident likes cheese and biscuits and they're provided for her. They provide
emotional support.
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Review from A G (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since November 2024. Over this period she has been supported and treated with dignity and care.
She actively participates in the activities on offer and enjoys the interactive support from the tea and with other residents. As a family we are made to feel very welcome by all,
every team is excellent.
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Review from Sue N (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my mother so well over the last couple of weeks. Everyone has been so friendly and looked after my mother so well. Thank you so much.
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Review from B S (Brother of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff seem very freidnly and caring with good communication with relatives and residents. Pleasant experience coming here.
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Review from J W (Respite Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My rehab time spent in Amberley Hall Care Home was pleasant and helpful.
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Review from G T (Son of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care, respect and professionalism. Staff very pleasant and friendly, nice to have a laugh with. Very pleased with the way they treated my mother.
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Review from Irene M (Daughter-in-law of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting my mother-in-law with my sister-in-law on this day we found my mother-in-law sat in the communal area with several staff and other residents. She had had a shower and her hair washed (which can be very difficult for staff) she was in a very happy mood, lauging and talking with us both. Saying
that the staff ar very good, telling them each that they were her best girl or boy. She was actually laughing so much at times that she had tears rolling down her face. This is very good for us as a family to know that she is now much more settled than she was before she would be shouting at us and constantly asking to go home. The area and her bedroom were very clean and there were no unpleasant smells. The staff all interacted with my mother-in-law. The nurse in charge also keep us informed of anything which they feel is important.
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Review from A M (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent several weeks here in Jan/Feb 2025. Since coming home she has improved more than we expected. I'm looking for respite for her while I go on holiday and am really pleased she will be able to come back to Amberley Hall.
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Review from M W (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff take great care and provide a high level of care.
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Review from Lesley G (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been well cared for and found staff to be very kind and considerate.
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Review from Jane B (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not be more friendly. The place is spotless I could not wish for a better place like home from home. Love this place and the staff.
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Review from K D (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In for rehab, one staff member extremely good. Resident not included in events at Amberley Hall we were told event were for residents only. Staff not all aware of needs ie shown menu but sight-impaired! Room not clean toilet smelt until we requested the extractor was turned back on. Rehab not regular
and resident not encouraged to help in dressing and washing. Had to request he was showered. Staff were pleasant on the whole but resident did not receive rehab and was less able than when we arrived. Therapy staff seemed to loose interest when he could not return home and was waiting to move to another home.
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Review from R M (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my father was flooded out of his bungalow following a water leak, Amberley took him in at very short notice and he ended up staying two weeks. While he has his problems at the home it was a safe, secure and comfortable environment and I am very grateful for the service offered.
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Review from Janet R (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has always had excellent care since coming to Amberley Hall, she always looks clean & well cared for. Unfortunately being bed ridden mum is limited to relying on the carers, but they are amazing with her and nothing is too much.
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Review from Dylia J (Partner of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberley Hall feels like a family environment, every member of staff from carers to maintenance and kitchen staff treat the residents and families with respect and compassion, residents are looked after not only in terms of their physical needs bu also the whole of their well being. The food is a very
good standard and the menu is very varied. Good and varied activities are planned very carefully for residents and visiting family, any concerns are dealt with very quickly and professionally giving me confidence that my partner is receiving the right care.
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Review from David P (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my mum had was second to none she was always looked after well and was always clean.
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Review from S V (Granddaughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and supportive staff. Home is clean and well presented. Grandmother is settled and happy home.
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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for Amberley Hall Care Home is calculated as follows: ( (417 Excellents x 5) + (108 Goods x 4) + (42 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 578 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2026

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Blessy

Blessy Masilamani

Job Title: Home Manager Joined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.


From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.


I continued to build on my knowledge and experience by completing my MSc Mental Health Nursing, and once in the U.K, I went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich - further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.


Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.


I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments while creating happy memories in a warm and supportive environment.


If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you, and I look forward to welcoming you to Amberley Hall very soon!

Arun

Arun Bala

Job Title: Deputy Manager Joined: 2025

Hello, my name is Arun, and I am the Deputy Manager here at Amberley Hall.


From an early age, I knew that caring for others was my true calling, and supporting people to live with dignity, comfort, and respect has always been my greatest motivation. I obtained my BSc in General Nursing in India, specialising in Intensive Care Nursing, which helped develop my strong clinical knowledge and skills in delivering high-quality care.


In 2021, I moved to the UK to further my career and worked as a Lead Nurse and Peripatetic Deputy Manager for one of the country’s largest care providers, specialising in elderly residential, dementia, and nursing care. This experience allowed me to broaden my leadership skills while continuing to focus on delivering compassionate and person-centred care.


I strongly believe that dignity, kindness, and empathy are the foundations of excellent care, and as Deputy Manager here at Amberley Hall I am incredibly proud to support and mentor such a dedicated team! Every single one of us is committed and driven to ensure that all residents at our home receive outstanding care every single day and always.

Panchami

Panchami Lal

Job Title: Administration Manager Joined: 2024

Hello, my name is Panchami, and I am the Administration Manager here at Amberley Hall.


I have a Master's in Construction Management and joined Athena in 2024 after many years working in Education as an Assistant Professor at Mar Baselios College of Engineering and Technology, India.


I am here to assist and provide answers to any contractual questions, in addition to accounting and financial services at home.


I truly care about what our residents, their families and friends and providing exemplary customer service is something I believe in and always strive to achieve.


Everyone has a story to tell, and nothing gives me more pleasure than ensuring that our residents, their families, community friends and staff are all fully supported and welcomed here in our home.


If there is anything that I can do to help, please do not hesitate to ask or call, and I look forward to meeting you and assisting you at Amberley Hall very soon!

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

Hello, my name is Eduardo, and I am the Head Chef here at Amberley Hall, having joined the team nearly 10 years ago.


I have over 12 years of experience as a Chef, and seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours.


Our Hospitality Team at Amberley Hall is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Amberley Hall their home!

Juliet

Juliet Gilbert

Job Title: Head Housekeeper Joined: 2014

Hello, my name is Juliet, and I am the Head Housekeeper here at the home, having joined the team at Amberley Hall in 2014.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Amberley Hall.

Jamie

Jamie Page

Job Title: Head of Maintenance Joined: 2026

Hello, my name is Jamie, and I am the Head of Maintenance here at Amberley Hall.


My background is in Construction Management, in which I hold a Master’s degree. I also have 25 years of experience managing a large local chemical company. Throughout my career, I have developed a strong commitment to maintaining high standards and creating safe, welcoming environments.


Nothing makes me happier than supporting our residents and helping to ensure that our home is inviting, comfortable, and safe for residents, their visitors, and my colleagues.


I am committed to maintaining Amberley Hall to the highest standards and continually striving for excellence in everything we do for those who have chosen to make Amberley Hall their home.

Shylene

Shylene Dhlamini

Job Title: Community Lead - Regency Community Joined: 2021

Hello, my name is Shylene, and I am the Community Lead of the Regency Community here at Amberley Hall.


My journey in care began as a Care Assistant, progressing to Care Team Leader, and now Community Lead. I am currently starting my Level 4 NVQ in Adult and Social Care with Athena and aspire to become a nurse in the future.


I am passionate about my role and dedicated to making a positive difference in the lives of our residents and delivering outstanding care and support at all times! Bringing happiness, dignity and learning more about our amazing residents at Amberley Hall is what drives me every day!

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