Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.6 156 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn offering person-centred Residential Care, Dementia Care and Nursing Care in addition to short-term respite stays.

The team are committed to creating a nurturing environment where residents can flourish as part of a vibrant community, whilst maintaining their independence and enjoying delicious, nutritious home cooked food from seasonal menus. The home team also host a varied and engaging lifestyles wellbeing programme and many community events in the home for residents, their families and friends to enjoy when they visit too!

Their expert nursing care support teams are highly trained to provide outstanding care in tastefully decorated, homely environment complete with landscaped home gardens and patio terraces.

Amberley Hall's state of the art facilities also include a professional Hair Salon and the home's community Café serves as the vibrant heart of the home, while the state-of-the-art Cinema and tranquil Namaste Quiet Lounge provides diverse forms of entertainment and relaxation.

The home team look forward to welcoming you to Amberley Hall and further assist you in experiencing exceptional care and the home's amazing facilities first-hand soon!
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Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

Amberley Hall Care Home Reviews (156)

9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.581) out of 10, based on 43 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 156 reviews.

Overall Experience
  • 105
  • 41
  • 7
  • 2
  • 1
Date Published
  • 156
  • 12
  • 33
  • 43
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Reviewer Connection to Amberley Hall Care Home
  • 43
  • 24
  • 21
  • 17
  • 12
  • 12
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 156, showing 21-40
Review from Irene M (Daughter-in-law of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting my mother-in-law with my sister-in-law on this day we found my mother-in-law sat in the communal area with several staff and other residents. She had had a shower and her hair washed (which can be very difficult for staff) she was in a very happy mood, lauging and talking with us both. Saying
that the staff ar very good, telling them each that they were her best girl or boy. She was actually laughing so much at times that she had tears rolling down her face. This is very good for us as a family to know that she is now much more settled than she was before she would be shouting at us and constantly asking to go home. The area and her bedroom were very clean and there were no unpleasant smells. The staff all interacted with my mother-in-law. The nurse in charge also keep us informed of anything which they feel is important.
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Review from A M (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent several weeks here in Jan/Feb 2025. Since coming home she has improved more than we expected. I'm looking for respite for her while I go on holiday and am really pleased she will be able to come back to Amberley Hall.
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Review from M W (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff take great care and provide a high level of care.
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Review from Lesley G (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been well cared for and found staff to be very kind and considerate.
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Review from Jane B (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not be more friendly. The place is spotless I could not wish for a better place like home from home. Love this place and the staff.
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Review from K D (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In for rehab, one staff member extremely good. Resident not included in events at Amberley Hall we were told event were for residents only. Staff not all aware of needs ie shown menu but sight-impaired! Room not clean toilet smelt until we requested the extractor was turned back on. Rehab not regular
and resident not encouraged to help in dressing and washing. Had to request he was showered. Staff were pleasant on the whole but resident did not receive rehab and was less able than when we arrived. Therapy staff seemed to loose interest when he could not return home and was waiting to move to another home.
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Review from R M (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my father was flooded out of his bungalow following a water leak, Amberley took him in at very short notice and he ended up staying two weeks. While he has his problems at the home it was a safe, secure and comfortable environment and I am very grateful for the service offered.
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Review from Janet R (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has always had excellent care since coming to Amberley Hall, she always looks clean & well cared for. Unfortunately being bed ridden mum is limited to relying on the carers, but they are amazing with her and nothing is too much.
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Review from Dylia J (Partner of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberley Hall feels like a family environment, every member of staff from carers to maintenance and kitchen staff treat the residents and families with respect and compassion, residents are looked after not only in terms of their physical needs bu also the whole of their well being. The food is a very
good standard and the menu is very varied. Good and varied activities are planned very carefully for residents and visiting family, any concerns are dealt with very quickly and professionally giving me confidence that my partner is receiving the right care.
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Review from David P (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my mum had was second to none she was always looked after well and was always clean.
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Review from S V (Granddaughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and supportive staff. Home is clean and well presented. Grandmother is settled and happy home.
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Review from D C (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All Amberley staff are warm, friendly and welcoming. All staff always have a smile and always speak to everyone. Very helpful and professional.
Nursing care is excellent and communication regarding any concerns are always conveyed in a professional and friendly way.
Overall I would recommend Amberley
Hall to anyone. Well done to all staff you all do a fantastic job.
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Review from Nigel W (Respite Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was discharged from hospital in King's Lynn just before Christmas and needed 2 weeks 'convalescence care' before returning home. My stay covered Christmas and New Year. I was immediately made to feel welcome at Amberley Hall. All the staff were warm, kind, friendly and efficient and always there when
needed. My room was spacious and comfortable, overlooking a well-kept patio garden. My vegetarian diet was an initial challenge for the kitchen. But, after negotiating with the head chef, we worked out a menu which suited me. Other small wrinkles were efficiently smoothed out by the management. I really enjoyed my stay and will return there, if necessary.
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Review from Zoe T (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was provided with a placement at Amberley Hall having had a really bad experience of care home neglect at another placement. This poor care resulted in Mum being hospitalised and as a result, caused us to have massive anxieties about entrusting anyone else to look after Mum to the standard deserved.
From the general manager to the reception staff, the laundry staff, the attentive carers and the nursing staff, they were absolutely phenomenal in not only welcoming Mum, but in caring for her with the compassion, dignity, and humility that any family strives for on behalf of their loved one. They treated Mum like one of their own and were so empathetic in reassuring us as a family that Mum was in good hands at all times. We visited Mum regularly and on each occasion, we were reassured to see that she was offered regular snacks between meals and was always well-presented, clean and well looked after. Even down to the 'small things' like listening to our tips on how to interact with Mum.
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Review from Mary M (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Amberley Hall accepted my father, who has severe dementia and very specialist needs, from hospital after a fall.
We were worried as we had read that the home was under special measures and my Dad is hard to look after and can be aggressive during personal care. We were assured that the home could meet
his needs and when we arrived it had a friendly feel. It became obvious quite quickly that they were not able to deal with him. I arrived at 10am one morning to find him lying on a mattress, no sheets or blankets and just a nappy and dirty shirt on. I found help and 4 people appeared to get him dressed and make his bed. After this, and on 3 consecutive days my Dad was put in an ambulance on his own to go to A&E. Instead of speaking to us as family and explaining that they couldn't cope with him or contacting the hospital, they put a vulnerable person who doesn't know where he is in an ambulance on his own to go to A&E. This was a horrendous experience and very upsetting for everyone.
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Review from P U (Friend of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fabulous, professional and caring nursing staff, right to the very end. Because they all took the time to get to know my friend very well, it was a great comfort to me, that they knew what he needed when he needed it, I will miss the bond I formed with the staff and the caring and loving
atmosphere they provided my friend and my family, his family and friends who came to visit right up to the end of his life. We're all so very blessed and very much appreciate this type of loving care and comfort, towards the end of our friend's life.
Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care HomeThank you so much for such a lovely review. We will miss you and your friend very much but please do come and see us if you feel able.
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Review from Denise J (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberley Hall and all the staff have been extremely welcoming. They have gone above and beyond to help my Dad settle in. The communication is good and all the staff make you feel like part of one big family. My dad is extremely happy with the food and care he receives.
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Review from Barry P (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has spent three and a half years at Amberley Hall. She had dementia and she could not have been looked after better. The staff were great. My mum passed last night (7/8/24) at the home. The end-of-life care was very good. They made Mum as comfortable as possible. Many of the staff sat with her.
I will recommend Amberley Hall; the staff have been brilliant. Thanks.
Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care HomeThank you for taking the time to leave a review, that is very thoughtful of you at this time. We are so pleased to have been able to have Mum and you all in our lives. We will miss your mum very much.
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Review from D I (Wife of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found Amberley to be a friendly place.
The carers go above and beyond to understand and provide the best for residents. Housekeeping and maintenance too.
Staff are always approachable and willing to listen to work with me to enable us both to give my husband the best care possible.
Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care HomeThank you for your lovely words. We will continue to work hard in the home in the hope we can reach a full 5 stars in all areas. Many thanks.
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Review from Kay P (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amberley Hall is my dad's home since late 2021. Every time I visit he tells me how happy he is and how kind everyone is. He loves the food and the music. He loves to sing and to play the piano.
He enjoys watching films in the cinema room and is very well looked after. He always tells me "I couldn't
be anywhere better than this" and never complains about anything.
The home is clean and yet still homely with dedicated staff.
Thank you for your kindness and care for my dad. I really appreciate it.
Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care HomeThank you so much. I am so pleased that your dad is so happy. What more could we wish for?
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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.581 for Amberley Hall Care Home is calculated as follows: ( (348 Excellents x 5) + (107 Goods x 4) + (33 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 499 Ratings = 4.581
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Blessy

Blessy Masilamani

Job Title: Home Manager Joined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.


From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.


I continued to build on my knowledge and experience in the UK, by completing my MSc Mental Health Nursing and went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich, further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.


Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.


I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments together while creating happy memories in a warm and supportive environment.


If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you and I look forward to welcoming you to Amberley Hall very soon!

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

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