Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.4 147 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

Call in and meet the team today!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jude Shibu (Support Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • The home does not have set visiting hours.

Parking

  • Car parking is available on site, both to the front and the rear of the building

Amberley Hall Care Home Reviews (147)

Total of 147, showing 21-40
9.4

Amberley Hall Care Home has a Review Score of 9.4 (9.413) out of 10, based on 39 reviews in the last 2 years. Over all time Amberley Hall Care Home has 147 reviews.

Overall Experience

  • 96
  • 41
  • 7
  • 2
  • 1

Date Published

147
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Review from David P (Son of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mum had was second to none she was always looked after well and was always clean.

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Review from S V (Granddaughter of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and supportive staff. Home is clean and well presented. Grandmother is settled and happy home.

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Review from D C (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Amberley staff are warm, friendly and welcoming. All staff always have a smile and always speak to everyone. Very helpful and professional.
Nursing care is excellent and communication regarding any concerns are always conveyed in a professional and friendly way.
Overall I would recommend Amberley
Hall to anyone. Well done to all staff you all do a fantastic job.

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Review from Nigel W (Respite Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from hospital in King's Lynn just before Christmas and needed 2 weeks 'convalescence care' before returning home. My stay covered Christmas and New Year. I was immediately made to feel welcome at Amberley Hall. All the staff were warm, kind, friendly and efficient and always there when
needed. My room was spacious and comfortable, overlooking a well-kept patio garden. My vegetarian diet was an initial challenge for the kitchen. But, after negotiating with the head chef, we worked out a menu which suited me. Other small wrinkles were efficiently smoothed out by the management. I really enjoyed my stay and will return there, if necessary.

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Review from Zoe T (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was provided with a placement at Amberley Hall having had a really bad experience of care home neglect at another placement. This poor care resulted in Mum being hospitalised and as a result, caused us to have massive anxieties about entrusting anyone else to look after Mum to the standard deserved.
From the general manager to the reception staff, the laundry staff, the attentive carers and the nursing staff, they were absolutely phenomenal in not only welcoming Mum, but in caring for her with the compassion, dignity, and humility that any family strives for on behalf of their loved one. They treated Mum like one of their own and were so empathetic in reassuring us as a family that Mum was in good hands at all times. We visited Mum regularly and on each occasion, we were reassured to see that she was offered regular snacks between meals and was always well-presented, clean and well looked after. Even down to the 'small things' like listening to our tips on how to interact with Mum.

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Review from Mary M (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Amberley Hall accepted my father, who has severe dementia and very specialist needs, from hospital after a fall.
We were worried as we had read that the home was under special measures and my Dad is hard to look after and can be aggressive during personal care. We were assured that the home could meet
his needs and when we arrived it had a friendly feel. It became obvious quite quickly that they were not able to deal with him. I arrived at 10am one morning to find him lying on a mattress, no sheets or blankets and just a nappy and dirty shirt on. I found help and 4 people appeared to get him dressed and make his bed. After this, and on 3 consecutive days my Dad was put in an ambulance on his own to go to A&E. Instead of speaking to us as family and explaining that they couldn't cope with him or contacting the hospital, they put a vulnerable person who doesn't know where he is in an ambulance on his own to go to A&E. This was a horrendous experience and very upsetting for everyone.

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Review from P U (Friend of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous, professional and caring nursing staff, right to the very end. Because they all took the time to get to know my friend very well, it was a great comfort to me, that they knew what he needed when he needed it, I will miss the bond I formed with the staff and the caring and loving
atmosphere they provided my friend and my family, his family and friends who came to visit right up to the end of his life. We're all so very blessed and very much appreciate this type of loving care and comfort, towards the end of our friend's life.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much for such a lovely review. We will miss you and your friend very much but please do come and see us if you feel able.

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Review from Denise J (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley Hall and all the staff have been extremely welcoming. They have gone above and beyond to help my Dad settle in. The communication is good and all the staff make you feel like part of one big family. My dad is extremely happy with the food and care he receives.

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Review from Barry P (Son of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent three and a half years at Amberley Hall. She had dementia and she could not have been looked after better. The staff were great. My mum passed last night (7/8/24) at the home. The end-of-life care was very good. They made Mum as comfortable as possible. Many of the staff sat with her.
I will recommend Amberley Hall; the staff have been brilliant. Thanks.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for taking the time to leave a review, that is very thoughtful of you at this time. We are so pleased to have been able to have Mum and you all in our lives. We will miss your mum very much.

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Review from D I (Wife of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Amberley to be a friendly place.
The carers go above and beyond to understand and provide the best for residents. Housekeeping and maintenance too.
Staff are always approachable and willing to listen to work with me to enable us both to give my husband the best care possible.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for your lovely words. We will continue to work hard in the home in the hope we can reach a full 5 stars in all areas. Many thanks.

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Review from Kay P (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley Hall is my dad's home since late 2021. Every time I visit he tells me how happy he is and how kind everyone is. He loves the food and the music. He loves to sing and to play the piano.
He enjoys watching films in the cinema room and is very well looked after. He always tells me "I couldn't
be anywhere better than this" and never complains about anything.
The home is clean and yet still homely with dedicated staff.
Thank you for your kindness and care for my dad. I really appreciate it.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much. I am so pleased that your dad is so happy. What more could we wish for?

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Review from Donald P (Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I discovered that children had checked many of the care homes in the locality and decided this was the most acceptable. I was doubtful, having no experience and was delighted with the conditions, rooms, outlook, etc. almost immediately. I have since been delighted with the support, advice, guidance
and help with most of the every day jobs and kindness, affection and pleasantness of almost all of the staff has been amazing.
Obviously some of the other residents leave a lot to be desired but their obvious condition is, or has to be a very big consideration. I hope I can stay for a while longer.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much for your review. We are very pleased to hear that you are so delighted. Thank you!

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Review from Julia W (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was very happy at Amberley. She resided on Windsor and Buckingham and had good kind care during the last year of her life.
Thank you to all.
One member of staff in particular and her colleagues in the laundry were very kind finding all Mum's misplaced clothes too! Thank you all.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for your review. I am so glad to see that you were happy with your mum's care and we are honoured that you chose Amberley Hall. We will all miss your mum very much.

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Review from Linda F (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted to see that my mother is now regularly taken outside of her bedroom. She loves nothing more than being taken (she's in a wheelchair) to the local shops or round the block for a short outing. This morning she was introduced to a snake, tarantula, gecko, tree frog and cockroach. She enjoys
singing too! The activities team deserve a pat on the back for new initiatives. Excellent!

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for taking the time to post a review. We are so pleased to see that your mum is enjoying what Amberley Hall offers. We hope all our residents and relatives enjoy them like your mum does.

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Review from C B (Granddaughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My granny is happy on the Balmoral Ward. She enjoys the meals and most activities however there is sometimes not enough staff to keep people out of her room. She has had a few things go missing from her bedroom. Her room is always clean but she sometimes doesn't feel safe around the other residents
(a man urinated on her floor). To improve, it would be good to see more staff at all times and have managers more easy to contact.

Reply from Joanne Monaghan, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your feedback, a huge amount of work has been undertaken to ensure our staffing levels meet and exceed the needs of our resident population, I hope you are seeing this improvement. We have also ensured that someone from the management team is available to meet and support seven days a week. Please introduce yourself to me when you are next in as I am new in my position and really looking forward to getting to know all of our visitors.

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Review from Clare B (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is happy and settled. The staff are friendly and helpful.
However, Mum has complained of being bored at weekends and I'm concerned about the lack of staffing. I ended up on the unit with no staff about at one point.

Reply from Joanne Monaghan, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your feedback, it's lovely to hear that your mum is happy and settled. Our activity team have been working tirelessly to improve the activities that are on offer over the seven-day period, please pick up an activity planner when you are next visiting and attend our relatives' meeting so you can share some ideas and help shape the planner going forward. There has been a huge amount of work around ensuring staffing levels meet and exceed the levels required to support our resident population and this is constantly under review. Please introduce yourself to me when you are next visiting, it's important to seek feedback after we have implemented change so we can monitor the effects observed by others.

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Review from Diane M (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern, purpose-built care home, very well-equipped and with a spacious hotel-like reception area with good facilities. Very friendly, capable and efficient staff. Nursing care and attention 100%. Very clean and well-run. Recommended.

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Review from P S (Cousin of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased that my cousin is being looked after securely and with such care. The staff are all a credit to Amberley, and I've not experienced any animosity, only a willingness to help in every situation.
My cousin is so happy with the food and help with showering, etc.
I have no concerns about
my cousin staying here, only positive thoughts.

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Review from Adrain C (Resident) assisted by family/friend published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Things I like - food, staff, tidy, clean gardens. I'm pleased that I moved into Ambelery Hall, and I feel safe and well looked after.

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Review from Eileen B (Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first night of my arrival at Amberley Hall, I have received first-class care and attention from all staff. The meals have been tasty and looked good on arrival and there isn't one thing I can find fault with.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you so much for so positive review, I am so pleased that you enjoyed your stay. I will feedback this to my team.

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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Amberley Hall Care Home is calculated as follows: ( (278 Excellents x 5) + (111 Goods x 4) + (48 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 455 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (6)

Jude

Jude Shibu

Job Title: Home Manager

Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

Mari

Mari Mourao

Job Title: Customer Relationship Manager

Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef

Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping

Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator

Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance

Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

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