Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.4 147 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

Call in and meet the team today!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jude Shibu (Support Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • The home does not have set visiting hours.

Parking

  • Car parking is available on site, both to the front and the rear of the building

Amberley Hall Care Home Reviews (147)

Total of 147, showing 81-100
9.4

Amberley Hall Care Home has a Review Score of 9.4 (9.413) out of 10, based on 39 reviews in the last 2 years. Over all time Amberley Hall Care Home has 147 reviews.

Overall Experience

  • 96
  • 41
  • 7
  • 2
  • 1

Date Published

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Review from Tania C (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and efficient. Made Mum a cup of tea to enjoy whilst we chatted. Left on our own during our visit, which was lovely. Just can't wait for the day to have a hug with my Mum!

Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your review, we greatly appreciate the positive feedback given.

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Review from Maxine E (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley Hall is so wonderful, we can't thank them enough for the wonderful genuine care they give our dad. We love seeing him so happy and that's literally down to each staff member being so fabulous with him, so caring and so kind, our dad is genuinely cared for, and for that, we are so very grateful,
Windsor staff you are amazing. Thank you.

Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home

Thank you for sharing your wonderful heartfelt feelings about Amberley Hall and our staff. Feelings are very important to us at Amberley Hall and we are so happy to hear you express your thoughts of Amberley with such feeling. Thank you again Maxine for your review and we will be passing on your kind words to the Windsor team who I'm sure will be immensely proud. Warm regards. Jenny Boulton, Home Manager.

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Review from C S (Friend of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great place, good staff, and activities very good. Good quality of care would recommend.

Reply from James Eley, Marketing Manager at Amberley Hall Care Home

Thank you for your review. We'll pass your feedback on our activities and care to our team!

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Review from Linda W (Friend of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy. Staff look after her well. I don't know how they cope with all the care needed. Well done!

Reply from James Eley, Marketing Manager at Amberley Hall Care Home

Thanks for your review Linda. We'll let the team know your lovely feedback on your friend's care.

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Review from Carole H (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Amberley Hall for end of life care on the 8th December 2020. I can honestly say my dad had the best care we could have asked for, the nurses and staff gave my dad the best care ever, they made our dad last 5 weeks the best they could have given him, the dignity they showed was amazing.
We were very lucky that we were able to go in and see my dad every day wearing the appropriate PPE and having a rapid covid test done. My dad passed away on the 15th Jan and I was really pleased his last 5 weeks as spent at Amberley.

Reply from Jenny Boulton, General Manager at Amberley Hall Care Home

Hi Carole, it was an honour to take care of your father and be supportive to your family. Warmest regards, Jenny and all the Team at Amberley Hall.

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Review from Trudy N (Granddaughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor care and communication, have to do things yourself if you want it done to the correct standard. So many changes of manager and staff which do not get told the full needs of residents. Also been slammed by CQC as being unsafe, would not use this home.

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Review from Brenda B (Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all very kind and caring and the rest of the staff were very friendly. Every effort was made to keep the Coronavirus at bay, with all staff changing on arrival and having their temperature taken. Activities obviously could not take place because of the lockdown but an effort was made
for a member of staff to visit individuals in their rooms for a chat. The lovely, well-kept gardens were very good to sit out and enjoy the sunshine. One thing lacking was a shelter for smokers in wet weather.

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Review from L W (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amberley Hall continues to provide a very good service, in particular, it was lovely to see the residents enjoying excellent events, entertainment etc., during Christmas, New Year and Valentine celebrations.

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Review from Shirley T (Respite Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very well cared for, all carers did very well in their care for me. No problems with anything at all. If the need arose for any reason I will consider coming to Amberley Hall again. The meals were too much of a big portion for me, small portions on a smaller plate will be better. Laughter is
what I did enjoy most and was a good part of my recovery care, it was good and therapeutic.

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Review from S H (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of attentive staff, very friendly.

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Review from Mark R (Son of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is great. The staff are very attentive and get to know the resident's individual preferences. The food is excellent which is very important to dad. Its great to have a variety of activities especially when they have all of the animals come in. Animals have a great effect on dad, keep it up.

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Review from Michael C (Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the level of care and service to be first class. Nothing was too much trouble for the staff. Indeed, some of the staff went above and beyond the call of duty. I cannot praise them enough. There does, however, appear to be a shortage of physiotherapists because the physio was not always available
on a regular basis. The physiotherapists, themselves were very knowledgeable and dedicated, though overstretched at times. The discharge procedure could be improved, there were too many people involved and, as a result, I wasn't sure what was happening.

Reply from Joan Agcaoli, General Manager at Amberley Hall Care Home

Thank you for your review and I am delighted to hear that you found the care team at Amberley Hall to be first class. We will, of course, feedback your comments to the CCG who place the physiotherapists in the Home and, as a result, are responsible for the discharge of residents under their care.

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Review from E B (Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay here. The food has been very good varied and nicely presented. The staff have all been most helpful, patient, caring and willing to help at all times.

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Review from Joyce W (Respite Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, the staff and the food were all fantastic.

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Review from H S (Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found things all very good.
Could not have wished for more.
Thanks to you all.

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Review from Pam R (Friend of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with Amberley Hall Care Home, Kings Lynn, Norfolk. Staff are so very kind and happy. The food is excellent. I stayed and had lunch on Sunday and it was very good.
The manager is so helpful to everybody and always has a smile.

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Review from L N (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was given a place at Amberley Hall in January 2019 after five weeks in hospital.
Amberley Hall is a very lovely place to be - a hotel with care!
My dad's room was bright, comfortable, warm and clean. He had all the facilities he needed.
The staff were always polite, professional and friendly,
efficient and extremely caring. The food was great.
Sadly my dad was only there for one week before he passed away but even his death was treated with great dignity and compassion.

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Review from Harry V (Cousin of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in Amberley for 15 weeks. Serious ill and the nursing has been fabulous and superb! Such friendly and kind staff too.

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Review from E W (Regular Volunteer) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and attentive staff, clean facilities. Staff have a good rapport with residents.

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Review from Michael B (Son of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your team here at Amberley Hall Care Home are amazing and I would like to thank you all for making my mums time here so bearable during her recovery.

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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Amberley Hall Care Home is calculated as follows: ( (278 Excellents x 5) + (111 Goods x 4) + (48 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 455 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (6)

Jude

Jude Shibu

Job Title: Home Manager

Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

Mari

Mari Mourao

Job Title: Customer Relationship Manager

Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef

Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping

Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator

Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance

Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

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