Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.6 157 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn offering person-centred Residential Care, Dementia Care and Nursing Care in addition to short-term respite stays.

The team are committed to creating a nurturing environment where residents can flourish as part of a vibrant community, whilst maintaining their independence and enjoying delicious, nutritious home cooked food from seasonal menus. The home team also host a varied and engaging lifestyles wellbeing programme and many community events in the home for residents, their families and friends to enjoy when they visit too!

Their expert nursing care support teams are highly trained to provide outstanding care in tastefully decorated, homely environment complete with landscaped home gardens and patio terraces.

Amberley Hall's state of the art facilities also include a professional Hair Salon and the home's community Café serves as the vibrant heart of the home, while the state-of-the-art Cinema and tranquil Namaste Quiet Lounge provides diverse forms of entertainment and relaxation.

The home team look forward to welcoming you to Amberley Hall and further assist you in experiencing exceptional care and the home's amazing facilities first-hand soon!
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Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

Amberley Hall Care Home Reviews (157)

9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.579) out of 10, based on 45 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 157 reviews.

Overall Experience
  • 106
  • 41
  • 7
  • 2
  • 1
Date Published
  • 157
  • 9
  • 33
  • 45
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Reviewer Connection to Amberley Hall Care Home
  • 43
  • 24
  • 21
  • 17
  • 12
  • 12
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 157, showing 101-120
Review from Mark R (Son of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is great. The staff are very attentive and get to know the resident's individual preferences. The food is excellent which is very important to dad. Its great to have a variety of activities especially when they have all of the animals come in. Animals have a great effect on dad, keep it up.
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Review from Michael C (Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the level of care and service to be first class. Nothing was too much trouble for the staff. Indeed, some of the staff went above and beyond the call of duty. I cannot praise them enough. There does, however, appear to be a shortage of physiotherapists because the physio was not always available
on a regular basis. The physiotherapists, themselves were very knowledgeable and dedicated, though overstretched at times. The discharge procedure could be improved, there were too many people involved and, as a result, I wasn't sure what was happening.
Reply from Joan Agcaoli, General Manager at Amberley Hall Care HomeThank you for your review and I am delighted to hear that you found the care team at Amberley Hall to be first class. We will, of course, feedback your comments to the CCG who place the physiotherapists in the Home and, as a result, are responsible for the discharge of residents under their care.
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Review from E B (Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed my stay here. The food has been very good varied and nicely presented. The staff have all been most helpful, patient, caring and willing to help at all times.
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Review from Joyce W (Respite Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, the staff and the food were all fantastic.
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Review from H S (Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found things all very good.
Could not have wished for more.
Thanks to you all.
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Review from Pam R (Friend of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed with Amberley Hall Care Home, Kings Lynn, Norfolk. Staff are so very kind and happy. The food is excellent. I stayed and had lunch on Sunday and it was very good.
The manager is so helpful to everybody and always has a smile.
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Review from L N (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was given a place at Amberley Hall in January 2019 after five weeks in hospital.
Amberley Hall is a very lovely place to be - a hotel with care!
My dad's room was bright, comfortable, warm and clean. He had all the facilities he needed.
The staff were always polite, professional and friendly,
efficient and extremely caring. The food was great.
Sadly my dad was only there for one week before he passed away but even his death was treated with great dignity and compassion.
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Review from Harry V (Cousin of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been in Amberley for 15 weeks. Serious ill and the nursing has been fabulous and superb! Such friendly and kind staff too.
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Review from E W (Regular Volunteer) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and attentive staff, clean facilities. Staff have a good rapport with residents.
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Review from Michael B (Son of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your team here at Amberley Hall Care Home are amazing and I would like to thank you all for making my mums time here so bearable during her recovery.
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Review from Michelle S (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been amazing. The support I had received meant I was able to support my mother. I don't live in the area so I needed support. To be able to have my meals was a great help. The activities were very helpful to aid interaction and happiness. We were listened to and cared for which made us
feel valued.
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Review from P J (Wife of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit regularly, so not only do I see my husband but am getting to know the staff and other residents.
Overall I see the unit as a happy place with a good deal of care and interaction.
My special experience was a wonderful Valentine's Day experience for couples when we were invited to a wonderful
lunch, with balloons, a red rose and decorations.
The activities team had worked hard to give us a happy day - all with a smile.
When mobility is difficult this brought great happiness.
A welcome, warmth and good care are essential, all overseen by the manager.
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Review from Judith D (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can only speak on behalf of Sandringham and Buckingham Unit. Absolutely wonderful. Cleaners, entertainment, reception teams are very friendly and helpful. This is a care home that cares, exactly what we want for the residents. This is a solid team. Amberley Hall, you should be proud.
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Review from Neil B (Son of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
18th December 2018. Party 6 pm to 8 pm. The evening was very enjoyable for the residents, family, friends and staff. It was well organised, the buffet was exceptional. The entertainment was awesome bringing back memories for everybody, residents, family, friends etc. I have attended several events and
these have all been well organised, differing in many ways. The staff can soon point you to where the resident's function is being held, so you are able to find your relative or whaoever, very quickly.
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Review from Ivy R (Respite Resident) assisted by family/friend published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, caring stay. Staff friendly and helpful, could not have been better. Physio helped to get me home.
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Review from David G (Respite Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I reluctantly went in for respite so my daughter (main carer) could go on holiday. Now I've put my name down for a placement there.
It made me realize I can have a happier quality of life. I miss the place, people and what it offers.
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Review from V P (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter and I spent a very enjoyable morning with my mother on a trip to True's Yard, Kings Lynn with other residents from Amberley Hall. We were treated to a very informative, guided tour of the museum and a lovely cup of tea and cake in the pretty tearoom. It was fantastic to spend time with mum
away from the home, interacting with the other residents, all of whom seemed to really enjoy the experience.
We also met up with another group of residents on the seafront in Hunstanton. On this occasion, we also took mum's great granddaughter who loved meeting all the ladies and gentlemen from the home. It was brilliant to be able to spend quality time with mum and her extended family at a place we all love to go - the seaside.
Generous portions of cake, a very welcome cup of tea and a lovely rendition of 'I do like to be beside the seaside' all made for a super trip out. All the staff were amazing, attentive, polite, chatty, organised and made sure that everyone had a great time. From my point of view knowing that mum is happy, safe and secure and having lots of fun gives the family invaluable peace of mind. Thank you so much, we had a fantastic time.
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Review from Irene B (Wife of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well cared for.
Can talk to staff, who calm him down.
More than I can. Had a great day at Hunstanton, well organised.
Do loose a few possessions, mostly his fault. Keep me well informed over his health.
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Review from Charles L (Son of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old father fell ill nearly 5 months ago with sepsis and endured a long stay in the Hospital and another care home. He has improved so much since being at Amberley Hall. His weight has increased, when he wouldn't eat or drink before and has received much kindness and mental stimulation from
activities and the great staff there. We all appreciate this so much.
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Review from Stephen L (Son of Resident) published on 26 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father spent more than ten weeks in hospital with delirium before being transferred to Amberley Hall. Since his transfer, he has made huge strides towards a full recovery and all of my family believe this is due to the great care, compassion and commitment of all the staff that work at the care
home.


We have found all staff to be exceptionally helpful and have always found time to answer any questions asked of them. They have been very effective at dealing with not only our father's physical needs but also his general well being.


Amberley Hall creates a wonderful environment for its residents and the management team engender a real sense of purpose and teamwork.

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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.579 for Amberley Hall Care Home is calculated as follows: ( (364 Excellents x 5) + (112 Goods x 4) + (36 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 523 Ratings = 4.579
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Blessy

Blessy Masilamani

Job Title: Home Manager Joined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.


From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.


I continued to build on my knowledge and experience by completing my MSc Mental Health Nursing, and once in the U.K, I went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich - further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.


Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.


I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments while creating happy memories in a warm and supportive environment.


If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you, and I look forward to welcoming you to Amberley Hall very soon!

Arun

Arun Bala

Job Title: Deputy Manager Joined: 2025

Hello, my name is Arun, and I am the Deputy Manager here at Amberley Hall.


From an early age, I knew that caring for others was my true calling, and supporting people to live with dignity, comfort, and respect has always been my greatest motivation. I obtained my BSc in General Nursing in India, specialising in Intensive Care Nursing, which helped develop my strong clinical knowledge and skills in delivering high-quality care.


In 2021, I moved to the UK to further my career and worked as a Lead Nurse and Peripatetic Deputy Manager for one of the country’s largest care providers, specialising in elderly residential, dementia, and nursing care. This experience allowed me to broaden my leadership skills while continuing to focus on delivering compassionate and person-centred care.


I strongly believe that dignity, kindness, and empathy are the foundations of excellent care, and as Deputy Manager here at Amberley Hall I am incredibly proud to support and mentor such a dedicated team! Every single one of us is committed and driven to ensure that all residents at our home receive outstanding care every single day and always.

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

Hello, my name is Helen, and I am the Business Administrator here at the home, having joined the team at Amberley Hall nearly 15 years ago.


As Business Administrator at Amberley Hall, I am here to answer any contractual and financial questions that you may have.


I thoroughly enjoy spending time with our residents, getting to know their families and am passionate about what I can do to really make a difference every single day.


It is lovely to meet our home's community friends who visit for all of the amazing events the team host too!

Robert

Robert Brown

Job Title: Head of Maintenance Joined: 2009

Hello, my name is Robert, commonly known as 'Bob', and I joined the team at Amberley Hall in 2009 on a college work experience placement.


Over the years, I have worked up through the different teams and have been mentored and supported to become the Head of Maintenance, which I am really proud of!


Nothing truly makes me happier than caring for our residents and helping make our home inviting, comfortable and safe for their guests and my colleagues.


I am committed to maintaining our home to the highest of standards in everything that we do for those who have chosen to make Amberley Hall their home.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

Hello, my name is Eduardo, and I am the Head Chef here at Amberley Hall, having joined the team nearly 10 years ago.


I have over 12 years of experience as a Chef, and seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours.


Our Hospitality Team at Amberley Hall is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Amberley Hall their home!

Juliet

Juliet Gilbert

Job Title: Head Housekeeper Joined: 2014

Hello, my name is Juliet, and I am the Head Housekeeper here at the home, having joined the team at Amberley Hall in 2014.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Amberley Hall.

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