Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.4 147 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

Call in and meet the team today!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jude Shibu (Support Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • The home does not have set visiting hours.

Parking

  • Car parking is available on site, both to the front and the rear of the building

Amberley Hall Care Home Reviews (147)

Total of 147, showing 101-120
9.4

Amberley Hall Care Home has a Review Score of 9.4 (9.413) out of 10, based on 39 reviews in the last 2 years. Over all time Amberley Hall Care Home has 147 reviews.

Overall Experience

  • 96
  • 41
  • 7
  • 2
  • 1

Date Published

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Review from Michelle S (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been amazing. The support I had received meant I was able to support my mother. I don't live in the area so I needed support. To be able to have my meals was a great help. The activities were very helpful to aid interaction and happiness. We were listened to and cared for which made us
feel valued.

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Review from P J (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit regularly, so not only do I see my husband but am getting to know the staff and other residents.
Overall I see the unit as a happy place with a good deal of care and interaction.
My special experience was a wonderful Valentine's Day experience for couples when we were invited to a wonderful
lunch, with balloons, a red rose and decorations.
The activities team had worked hard to give us a happy day - all with a smile.
When mobility is difficult this brought great happiness.
A welcome, warmth and good care are essential, all overseen by the manager.

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Review from Judith D (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only speak on behalf of Sandringham and Buckingham Unit. Absolutely wonderful. Cleaners, entertainment, reception teams are very friendly and helpful. This is a care home that cares, exactly what we want for the residents. This is a solid team. Amberley Hall, you should be proud.

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Review from Neil B (Son of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

18th December 2018. Party 6 pm to 8 pm. The evening was very enjoyable for the residents, family, friends and staff. It was well organised, the buffet was exceptional. The entertainment was awesome bringing back memories for everybody, residents, family, friends etc. I have attended several events and
these have all been well organised, differing in many ways. The staff can soon point you to where the resident's function is being held, so you are able to find your relative or whaoever, very quickly.

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Review from Ivy R (Respite Resident) assisted by family/friend published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, caring stay. Staff friendly and helpful, could not have been better. Physio helped to get me home.

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Review from David G (Respite Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reluctantly went in for respite so my daughter (main carer) could go on holiday. Now I've put my name down for a placement there.
It made me realize I can have a happier quality of life. I miss the place, people and what it offers.

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Review from V P (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter and I spent a very enjoyable morning with my mother on a trip to True's Yard, Kings Lynn with other residents from Amberley Hall. We were treated to a very informative, guided tour of the museum and a lovely cup of tea and cake in the pretty tearoom. It was fantastic to spend time with mum
away from the home, interacting with the other residents, all of whom seemed to really enjoy the experience.
We also met up with another group of residents on the seafront in Hunstanton. On this occasion, we also took mum's great granddaughter who loved meeting all the ladies and gentlemen from the home. It was brilliant to be able to spend quality time with mum and her extended family at a place we all love to go - the seaside.
Generous portions of cake, a very welcome cup of tea and a lovely rendition of 'I do like to be beside the seaside' all made for a super trip out. All the staff were amazing, attentive, polite, chatty, organised and made sure that everyone had a great time. From my point of view knowing that mum is happy, safe and secure and having lots of fun gives the family invaluable peace of mind. Thank you so much, we had a fantastic time.

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Review from Irene B (Wife of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well cared for.
Can talk to staff, who calm him down.
More than I can. Had a great day at Hunstanton, well organised.
Do loose a few possessions, mostly his fault. Keep me well informed over his health.

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Review from Charles L (Son of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old father fell ill nearly 5 months ago with sepsis and endured a long stay in the Hospital and another care home. He has improved so much since being at Amberley Hall. His weight has increased, when he wouldn't eat or drink before and has received much kindness and mental stimulation from
activities and the great staff there. We all appreciate this so much.

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Review from Stephen L (Son of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent more than ten weeks in hospital with delirium before being transferred to Amberley Hall. Since his transfer, he has made huge strides towards a full recovery and all of my family believe this is due to the great care, compassion and commitment of all the staff that work at the care
home.


We have found all staff to be exceptionally helpful and have always found time to answer any questions asked of them. They have been very effective at dealing with not only our father's physical needs but also his general well being.


Amberley Hall creates a wonderful environment for its residents and the management team engender a real sense of purpose and teamwork.

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Review from Susan S (Wife of Resident) published on 21 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very anxious about having to go into a care home after having a leg injury but the staff were reassuring and caring and he soon settled down. The care was excellent and nothing was too much trouble, even when he wanted different options to what was on the menu.

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Review from Susan H (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is good, friendly and caring staff.

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Review from J W (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was well supported by the manager and her team. Our questions and queries were answered and the manager's door was always open.


The unit staff were welcoming and offered us privacy to meet our friend.

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Review from M S (Respite Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise staff enough, they are brilliant. I would happily come back if I need to.

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Review from Brittany H (Granddaughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are very lovely and are always very helpful with my grandad whenever I need then whilst I'm visiting they are very attentive. The coffee section is very useful as I always take my grandad there when I visit and gives him a little change of scenery.
Thank you for all of your care
and help with grandad.

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Review from Peter T (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care provided for my mother excellent, staff and team leaders are kind and knowledgeable.


My only negatives are: There is often a lack of staff. I have seen team leaders cooking breakfast as well as dispensing drugs and giving one on one support.


The staff is constantly changing.

Reply from Susan Scarlett, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your comments which we appreciate. We try very hard to keep regular staff on each community, however, there are times when this is not possible. Regarding the team leaders cooking breakfast, this was during the time when work was being carried out on the main kitchen.

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Review from Christine B (Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After eleven weeks in hospital, I eventually arrived at Amberley Hall. The medication team are amazing and I made a huge leap forward in just eleven days! All the carers were patient and understanding as I settled in and got used to the routine sampling some of the many activities on offer. I loved
my first week in the grounds admiring the beautiful planting, the handiwork of the dedicated gardeners. I put on much-needed weight from the excellent meals. The rooms are very comfortable, cleaned daily, our washing done overnight!...and a hairdresser on site if required. We are safe and secure with the tireless maintenance staff. It is the manager and her team who set the tone throughout the home. They go the extra mile to help families along the journey.

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Review from June C (Wife of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed his stay.
He was very well cared for.
Food was good.

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Review from Claire F (Stepdaughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have hearts of gold and will do anything for my stepdad. They are always there when he needs something.

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Review from Muriel T (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and helpers very friendly, cheerful, kind and helpful but more are needed. At night, one trained staff member with young carer is not sufficient for 20 rooms. I felt concerned if ant emergency arose.
The room is comfortable and the food really excellent. 16 days of varied menus and tasty
meals, got me back on my feet.

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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Amberley Hall Care Home is calculated as follows: ( (278 Excellents x 5) + (111 Goods x 4) + (48 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 455 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (6)

Jude

Jude Shibu

Job Title: Home Manager

Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

Mari

Mari Mourao

Job Title: Customer Relationship Manager

Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef

Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping

Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator

Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance

Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

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