Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.6 157 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn offering person-centred Residential Care, Dementia Care and Nursing Care in addition to short-term respite stays.

The team are committed to creating a nurturing environment where residents can flourish as part of a vibrant community, whilst maintaining their independence and enjoying delicious, nutritious home cooked food from seasonal menus. The home team also host a varied and engaging lifestyles wellbeing programme and many community events in the home for residents, their families and friends to enjoy when they visit too!

Their expert nursing care support teams are highly trained to provide outstanding care in tastefully decorated, homely environment complete with landscaped home gardens and patio terraces.

Amberley Hall's state of the art facilities also include a professional Hair Salon and the home's community Café serves as the vibrant heart of the home, while the state-of-the-art Cinema and tranquil Namaste Quiet Lounge provides diverse forms of entertainment and relaxation.

The home team look forward to welcoming you to Amberley Hall and further assist you in experiencing exceptional care and the home's amazing facilities first-hand soon!
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Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

Amberley Hall Care Home Reviews (157)

9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.579) out of 10, based on 45 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 157 reviews.

Overall Experience
  • 106
  • 41
  • 7
  • 2
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Date Published
  • 157
  • 9
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  • 45
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Reviewer Connection to Amberley Hall Care Home
  • 43
  • 24
  • 21
  • 17
  • 12
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  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 157, showing 121-140
Review from Susan S (Wife of Resident) published on 21 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was very anxious about having to go into a care home after having a leg injury but the staff were reassuring and caring and he soon settled down. The care was excellent and nothing was too much trouble, even when he wanted different options to what was on the menu.
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Review from Susan H (Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is good, friendly and caring staff.
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Review from J W (Friend of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was well supported by the manager and her team. Our questions and queries were answered and the manager's door was always open.


The unit staff were welcoming and offered us privacy to meet our friend.

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Review from M S (Respite Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't praise staff enough, they are brilliant. I would happily come back if I need to.
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Review from Brittany H (Granddaughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the carers are very lovely and are always very helpful with my grandad whenever I need then whilst I'm visiting they are very attentive. The coffee section is very useful as I always take my grandad there when I visit and gives him a little change of scenery.
Thank you for all of your care
and help with grandad.
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Review from Peter T (Son of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care provided for my mother excellent, staff and team leaders are kind and knowledgeable.


My only negatives are: There is often a lack of staff. I have seen team leaders cooking breakfast as well as dispensing drugs and giving one on one support.


The staff is constantly changing.

Reply from Susan Scarlett, Generla Manager Amberley at Amberley Hall Care HomeThank you for your comments which we appreciate. We try very hard to keep regular staff on each community, however, there are times when this is not possible. Regarding the team leaders cooking breakfast, this was during the time when work was being carried out on the main kitchen.
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Review from Christine B (Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After eleven weeks in hospital, I eventually arrived at Amberley Hall. The medication team are amazing and I made a huge leap forward in just eleven days! All the carers were patient and understanding as I settled in and got used to the routine sampling some of the many activities on offer. I loved
my first week in the grounds admiring the beautiful planting, the handiwork of the dedicated gardeners. I put on much-needed weight from the excellent meals. The rooms are very comfortable, cleaned daily, our washing done overnight!...and a hairdresser on site if required. We are safe and secure with the tireless maintenance staff. It is the manager and her team who set the tone throughout the home. They go the extra mile to help families along the journey.
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Review from June C (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his stay.
He was very well cared for.
Food was good.
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Review from Claire F (Stepdaughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have hearts of gold and will do anything for my stepdad. They are always there when he needs something.
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Review from Muriel T (Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and helpers very friendly, cheerful, kind and helpful but more are needed. At night, one trained staff member with young carer is not sufficient for 20 rooms. I felt concerned if ant emergency arose.
The room is comfortable and the food really excellent. 16 days of varied menus and tasty
meals, got me back on my feet.
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Review from Charles M (Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay, I have been extremely well looked after. The staff day and night have been great. Visitors have been welcomed, my two sets of grandchildren loved their visit.
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Review from Lorna B (Daughter of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient, caring and friendly. Good range of activities and various lounges and the different area dining rooms were well laid out and very inviting. Mum loved her carers, who were all caring, compassionate and fully involved in her care.
Mum really enjoyed her meals, and I must say they looked
very appetising! Before Mum had her respite care she was very reluctant to go, however, she is now looking forward to her return visit - what better recommendation could you have!
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Review from Mary H (Wife of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the care and treatment afforded to my husband were first class. The care home has a friendly and very comfortable atmosphere. Food and hospitality exceptional. The entertainment laid on for the residents is also first class including a cinema and entertainers with a lively personality.
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Review from Frances M (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at Amberley Hall Care Home for respite while my mum had an operation but the operation was cancelled due to hospital pressures but my dad stayed in for his two weeks as he has early stages of vascular dementia. He was cared for so lovely and he enjoyed the company of staff and other residents.
The home is spotless and has a great manager and great staff.
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Review from Anne R (Daughter-in-law of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law died on the 3rd February. Her care had been wonderful and the consideration to her next of kin in the week leading up to her death was very supportive. Mum had been at Amberley for 3 years and all the staff had shown high levels of care and concern and gave mum dignity in her last years.
Everyone from the receptionist to the nurses and management should be congratulated on a well-run care home.
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Review from Adrian R (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and nursing mum received at Amberley Hall. All staff very supportive of our dear mum.
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Review from Linda S (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was transferred to Amberley Hall from hospital. He had many issues and many medical problems. After an initial, very distressing 'settling in', he quietened down and although there were still moments due to his behaviour and claustrophobia, these became less frequent.


The staff and management

team treated him respectuflly and always had time to talk. He passed away peacefully after a six week stay.
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Review from Mandy B (Daughter of Resident) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great care home with a lovely family feel, all the staff from managers to DIY men know my dads name and say hello every time they see him (he loves that).
The staff work so hard to keep the home clean and residents comfortable. The food is always fresh home cooked and healthy, and his clothes are
always washed dried and back in his wardrobe by the next day. It is hard to put your parents in a home but I can honestly say although there were a few teething problems at first, that I am now so happy that he is here safe and well looked after. The cafe is a lovely touch and we use it every day.
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Review from Alan W (Husband of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with all the care that my wife received at Amberley Hall Kings Lynn and would not hesitate to tell every one of your excellent service you provide. Everyone was so professional.
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Review from David C (Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberley Hall care home is in a very quiet location. It is very well equipped and efficiently run by hard working staff who are friendly and caring. I stayed for a two-week respite break following surgery to remove a cancerous growth. If my cancer is found to be malignant requiring a course of chemotherapy
I would certainly stay again at Amberley Hall.
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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.579 for Amberley Hall Care Home is calculated as follows: ( (364 Excellents x 5) + (112 Goods x 4) + (36 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 523 Ratings = 4.579
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Blessy

Blessy Masilamani

Job Title: Home Manager Joined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.


From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.


I continued to build on my knowledge and experience by completing my MSc Mental Health Nursing, and once in the U.K, I went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich - further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.


Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.


I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments while creating happy memories in a warm and supportive environment.


If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you, and I look forward to welcoming you to Amberley Hall very soon!

Arun

Arun Bala

Job Title: Deputy Manager Joined: 2025

Hello, my name is Arun, and I am the Deputy Manager here at Amberley Hall.


From an early age, I knew that caring for others was my true calling, and supporting people to live with dignity, comfort, and respect has always been my greatest motivation. I obtained my BSc in General Nursing in India, specialising in Intensive Care Nursing, which helped develop my strong clinical knowledge and skills in delivering high-quality care.


In 2021, I moved to the UK to further my career and worked as a Lead Nurse and Peripatetic Deputy Manager for one of the country’s largest care providers, specialising in elderly residential, dementia, and nursing care. This experience allowed me to broaden my leadership skills while continuing to focus on delivering compassionate and person-centred care.


I strongly believe that dignity, kindness, and empathy are the foundations of excellent care, and as Deputy Manager here at Amberley Hall I am incredibly proud to support and mentor such a dedicated team! Every single one of us is committed and driven to ensure that all residents at our home receive outstanding care every single day and always.

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

Hello, my name is Helen, and I am the Business Administrator here at the home, having joined the team at Amberley Hall nearly 15 years ago.


As Business Administrator at Amberley Hall, I am here to answer any contractual and financial questions that you may have.


I thoroughly enjoy spending time with our residents, getting to know their families and am passionate about what I can do to really make a difference every single day.


It is lovely to meet our home's community friends who visit for all of the amazing events the team host too!

Robert

Robert Brown

Job Title: Head of Maintenance Joined: 2009

Hello, my name is Robert, commonly known as 'Bob', and I joined the team at Amberley Hall in 2009 on a college work experience placement.


Over the years, I have worked up through the different teams and have been mentored and supported to become the Head of Maintenance, which I am really proud of!


Nothing truly makes me happier than caring for our residents and helping make our home inviting, comfortable and safe for their guests and my colleagues.


I am committed to maintaining our home to the highest of standards in everything that we do for those who have chosen to make Amberley Hall their home.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

Hello, my name is Eduardo, and I am the Head Chef here at Amberley Hall, having joined the team nearly 10 years ago.


I have over 12 years of experience as a Chef, and seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours.


Our Hospitality Team at Amberley Hall is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Amberley Hall their home!

Juliet

Juliet Gilbert

Job Title: Head Housekeeper Joined: 2014

Hello, my name is Juliet, and I am the Head Housekeeper here at the home, having joined the team at Amberley Hall in 2014.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Amberley Hall.

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