Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
Review Us
9.6 164 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing exceptional Residential Care, Dementia Care, Nursing Care, and short-term Respite Care in a modern and welcoming environment.

Combining expert care with outstanding facilities, Amberley Hall offers residents the support they need while encouraging independence, choice, and a fulfilling lifestyle. The dedicated care and nursing teams deliver personalised care tailored to each resident’s individual needs, creating a community where people feel valued, respected, and empowered to live well.

Residents enjoy beautifully designed living spaces, landscaped gardens, and inviting patio terraces, providing comfortable surroundings for relaxation and socialising. Freshly prepared home-cooked meals are created using seasonal ingredients, while a varied lifestyle and wellbeing programme offers opportunities for residents to stay active, pursue interests, and enjoy meaningful experiences with family, friends, and the wider community.

Amberley Hall’s impressive facilities are designed to enhance everyday life. Residents can enjoy visits to the professional hair salon, relax in the tranquil Namaste Quiet Lounge, or watch their favourite films in the state-of-the-art cinema. The vibrant community café sits at the heart of the home, providing a welcoming space for residents and visitors to connect and spend quality time together.

As a leading nursing and dementia care home in King’s Lynn, Amberley Hall is committed to delivering the highest standards of care, comfort, and wellbeing. Prospective residents and their families are warmly invited to visit the home, meet the dedicated team, and experience first-hand the exceptional care, welcoming atmosphere, and outstanding facilities that make Amberley Hall a trusted choice in Norfolk.

Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

The price(s) shown are provided by the care home. Contact Amberley Hall Care Home for full pricing details and T&Cs.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.606) out of 10, based on 50 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 164 reviews.

Overall Experience
  • 111
  • 43
  • 7
  • 2
  • 1
Date Published
  • 164
  • 11
  • 25
  • 50
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Reviewer Connection to Amberley Hall Care Home
  • 46
  • 24
  • 23
  • 18
  • 12
  • 12
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 164, showing 121-140
Review from Neil B (Son of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
18th December 2018. Party 6 pm to 8 pm. The evening was very enjoyable for the residents, family, friends and staff. It was well organised, the buffet was exceptional. The entertainment was awesome bringing back memories for everybody, residents, family, friends etc. I have attended several events and
these have all been well organised, differing in many ways. The staff can soon point you to where the resident's function is being held, so you are able to find your relative or whaoever, very quickly.
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Review from Ivy R (Respite Resident) assisted by family/friend published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, caring stay. Staff friendly and helpful, could not have been better. Physio helped to get me home.
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Review from David G (Respite Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I reluctantly went in for respite so my daughter (main carer) could go on holiday. Now I've put my name down for a placement there.
It made me realize I can have a happier quality of life. I miss the place, people and what it offers.
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Review from V P (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter and I spent a very enjoyable morning with my mother on a trip to True's Yard, Kings Lynn with other residents from Amberley Hall. We were treated to a very informative, guided tour of the museum and a lovely cup of tea and cake in the pretty tearoom. It was fantastic to spend time with mum
away from the home, interacting with the other residents, all of whom seemed to really enjoy the experience.
We also met up with another group of residents on the seafront in Hunstanton. On this occasion, we also took mum's great granddaughter who loved meeting all the ladies and gentlemen from the home. It was brilliant to be able to spend quality time with mum and her extended family at a place we all love to go - the seaside.
Generous portions of cake, a very welcome cup of tea and a lovely rendition of 'I do like to be beside the seaside' all made for a super trip out. All the staff were amazing, attentive, polite, chatty, organised and made sure that everyone had a great time. From my point of view knowing that mum is happy, safe and secure and having lots of fun gives the family invaluable peace of mind. Thank you so much, we had a fantastic time.
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Review from Irene B (Wife of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well cared for.
Can talk to staff, who calm him down.
More than I can. Had a great day at Hunstanton, well organised.
Do loose a few possessions, mostly his fault. Keep me well informed over his health.
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Review from Charles L (Son of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old father fell ill nearly 5 months ago with sepsis and endured a long stay in the Hospital and another care home. He has improved so much since being at Amberley Hall. His weight has increased, when he wouldn't eat or drink before and has received much kindness and mental stimulation from
activities and the great staff there. We all appreciate this so much.
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Review from Stephen L (Son of Resident) published on 26 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father spent more than ten weeks in hospital with delirium before being transferred to Amberley Hall. Since his transfer, he has made huge strides towards a full recovery and all of my family believe this is due to the great care, compassion and commitment of all the staff that work at the care
home.


We have found all staff to be exceptionally helpful and have always found time to answer any questions asked of them. They have been very effective at dealing with not only our father's physical needs but also his general well being.


Amberley Hall creates a wonderful environment for its residents and the management team engender a real sense of purpose and teamwork.

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Review from Susan S (Wife of Resident) published on 21 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was very anxious about having to go into a care home after having a leg injury but the staff were reassuring and caring and he soon settled down. The care was excellent and nothing was too much trouble, even when he wanted different options to what was on the menu.
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Review from Susan H (Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is good, friendly and caring staff.
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Review from J W (Friend of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was well supported by the manager and her team. Our questions and queries were answered and the manager's door was always open.


The unit staff were welcoming and offered us privacy to meet our friend.

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Review from M S (Respite Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't praise staff enough, they are brilliant. I would happily come back if I need to.
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Review from Brittany H (Granddaughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the carers are very lovely and are always very helpful with my grandad whenever I need then whilst I'm visiting they are very attentive. The coffee section is very useful as I always take my grandad there when I visit and gives him a little change of scenery.
Thank you for all of your care
and help with grandad.
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Review from Peter T (Son of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care provided for my mother excellent, staff and team leaders are kind and knowledgeable.


My only negatives are: There is often a lack of staff. I have seen team leaders cooking breakfast as well as dispensing drugs and giving one on one support.


The staff is constantly changing.

Reply from Susan Scarlett, Generla Manager Amberley at Amberley Hall Care HomeThank you for your comments which we appreciate. We try very hard to keep regular staff on each community, however, there are times when this is not possible. Regarding the team leaders cooking breakfast, this was during the time when work was being carried out on the main kitchen.
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Review from Christine B (Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After eleven weeks in hospital, I eventually arrived at Amberley Hall. The medication team are amazing and I made a huge leap forward in just eleven days! All the carers were patient and understanding as I settled in and got used to the routine sampling some of the many activities on offer. I loved
my first week in the grounds admiring the beautiful planting, the handiwork of the dedicated gardeners. I put on much-needed weight from the excellent meals. The rooms are very comfortable, cleaned daily, our washing done overnight!...and a hairdresser on site if required. We are safe and secure with the tireless maintenance staff. It is the manager and her team who set the tone throughout the home. They go the extra mile to help families along the journey.
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Review from June C (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his stay.
He was very well cared for.
Food was good.
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Review from Claire F (Stepdaughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have hearts of gold and will do anything for my stepdad. They are always there when he needs something.
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Review from Muriel T (Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and helpers very friendly, cheerful, kind and helpful but more are needed. At night, one trained staff member with young carer is not sufficient for 20 rooms. I felt concerned if ant emergency arose.
The room is comfortable and the food really excellent. 16 days of varied menus and tasty
meals, got me back on my feet.
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Review from Charles M (Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay, I have been extremely well looked after. The staff day and night have been great. Visitors have been welcomed, my two sets of grandchildren loved their visit.
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Review from Lorna B (Daughter of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient, caring and friendly. Good range of activities and various lounges and the different area dining rooms were well laid out and very inviting. Mum loved her carers, who were all caring, compassionate and fully involved in her care.
Mum really enjoyed her meals, and I must say they looked
very appetising! Before Mum had her respite care she was very reluctant to go, however, she is now looking forward to her return visit - what better recommendation could you have!
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Review from Mary H (Wife of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the care and treatment afforded to my husband were first class. The care home has a friendly and very comfortable atmosphere. Food and hospitality exceptional. The entertainment laid on for the residents is also first class including a cinema and entertainers with a lively personality.
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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for Amberley Hall Care Home is calculated as follows: ( (417 Excellents x 5) + (108 Goods x 4) + (42 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 578 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2026

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Blessy

Blessy Masilamani

Job Title: Home Manager Joined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.


From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.


I continued to build on my knowledge and experience by completing my MSc Mental Health Nursing, and once in the U.K, I went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich - further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.


Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.


I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments while creating happy memories in a warm and supportive environment.


If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you, and I look forward to welcoming you to Amberley Hall very soon!

Arun

Arun Bala

Job Title: Deputy Manager Joined: 2025

Hello, my name is Arun, and I am the Deputy Manager here at Amberley Hall.


From an early age, I knew that caring for others was my true calling, and supporting people to live with dignity, comfort, and respect has always been my greatest motivation. I obtained my BSc in General Nursing in India, specialising in Intensive Care Nursing, which helped develop my strong clinical knowledge and skills in delivering high-quality care.


In 2021, I moved to the UK to further my career and worked as a Lead Nurse and Peripatetic Deputy Manager for one of the country’s largest care providers, specialising in elderly residential, dementia, and nursing care. This experience allowed me to broaden my leadership skills while continuing to focus on delivering compassionate and person-centred care.


I strongly believe that dignity, kindness, and empathy are the foundations of excellent care, and as Deputy Manager here at Amberley Hall I am incredibly proud to support and mentor such a dedicated team! Every single one of us is committed and driven to ensure that all residents at our home receive outstanding care every single day and always.

Panchami

Panchami Lal

Job Title: Administration Manager Joined: 2024

Hello, my name is Panchami, and I am the Administration Manager here at Amberley Hall.


I have a Master's in Construction Management and joined Athena in 2024 after many years working in Education as an Assistant Professor at Mar Baselios College of Engineering and Technology, India.


I am here to assist and provide answers to any contractual questions, in addition to accounting and financial services at home.


I truly care about what our residents, their families and friends and providing exemplary customer service is something I believe in and always strive to achieve.


Everyone has a story to tell, and nothing gives me more pleasure than ensuring that our residents, their families, community friends and staff are all fully supported and welcomed here in our home.


If there is anything that I can do to help, please do not hesitate to ask or call, and I look forward to meeting you and assisting you at Amberley Hall very soon!

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

Hello, my name is Eduardo, and I am the Head Chef here at Amberley Hall, having joined the team nearly 10 years ago.


I have over 12 years of experience as a Chef, and seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours.


Our Hospitality Team at Amberley Hall is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Amberley Hall their home!

Juliet

Juliet Gilbert

Job Title: Head Housekeeper Joined: 2014

Hello, my name is Juliet, and I am the Head Housekeeper here at the home, having joined the team at Amberley Hall in 2014.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Amberley Hall.

Jamie

Jamie Page

Job Title: Head of Maintenance Joined: 2026

Hello, my name is Jamie, and I am the Head of Maintenance here at Amberley Hall.


My background is in Construction Management, in which I hold a Master’s degree. I also have 25 years of experience managing a large local chemical company. Throughout my career, I have developed a strong commitment to maintaining high standards and creating safe, welcoming environments.


Nothing makes me happier than supporting our residents and helping to ensure that our home is inviting, comfortable, and safe for residents, their visitors, and my colleagues.


I am committed to maintaining Amberley Hall to the highest standards and continually striving for excellence in everything we do for those who have chosen to make Amberley Hall their home.

Shylene

Shylene Dhlamini

Job Title: Community Lead - Regency Community Joined: 2021

Hello, my name is Shylene, and I am the Community Lead of the Regency Community here at Amberley Hall.


My journey in care began as a Care Assistant, progressing to Care Team Leader, and now Community Lead. I am currently starting my Level 4 NVQ in Adult and Social Care with Athena and aspire to become a nurse in the future.


I am passionate about my role and dedicated to making a positive difference in the lives of our residents and delivering outstanding care and support at all times! Bringing happiness, dignity and learning more about our amazing residents at Amberley Hall is what drives me every day!

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