Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
Review Us
9.6 156 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn offering person-centred Residential Care, Dementia Care and Nursing Care in addition to short-term respite stays.

The team are committed to creating a nurturing environment where residents can flourish as part of a vibrant community, whilst maintaining their independence and enjoying delicious, nutritious home cooked food from seasonal menus. The home team also host a varied and engaging lifestyles wellbeing programme and many community events in the home for residents, their families and friends to enjoy when they visit too!

Their expert nursing care support teams are highly trained to provide outstanding care in tastefully decorated, homely environment complete with landscaped home gardens and patio terraces.

Amberley Hall's state of the art facilities also include a professional Hair Salon and the home's community Café serves as the vibrant heart of the home, while the state-of-the-art Cinema and tranquil Namaste Quiet Lounge provides diverse forms of entertainment and relaxation.

The home team look forward to welcoming you to Amberley Hall and further assist you in experiencing exceptional care and the home's amazing facilities first-hand soon!
Show Amberley Hall Care Home on the Map

Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

Amberley Hall Care Home Reviews (156)

9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.581) out of 10, based on 43 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 156 reviews.

Overall Experience
  • 105
  • 41
  • 7
  • 2
  • 1
Date Published
  • 156
  • 12
  • 33
  • 43
  • 113
Reviewer Connection to Amberley Hall Care Home
  • 43
  • 24
  • 21
  • 17
  • 12
  • 12
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 156, showing 121-140
Review from Susan H (Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is good, friendly and caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Friend of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was well supported by the manager and her team. Our questions and queries were answered and the manager's door was always open.


The unit staff were welcoming and offered us privacy to meet our friend.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Respite Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't praise staff enough, they are brilliant. I would happily come back if I need to.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brittany H (Granddaughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the carers are very lovely and are always very helpful with my grandad whenever I need then whilst I'm visiting they are very attentive. The coffee section is very useful as I always take my grandad there when I visit and gives him a little change of scenery.
Thank you for all of your care
and help with grandad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter T (Son of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care provided for my mother excellent, staff and team leaders are kind and knowledgeable.


My only negatives are: There is often a lack of staff. I have seen team leaders cooking breakfast as well as dispensing drugs and giving one on one support.


The staff is constantly changing.

Reply from Susan Scarlett, Generla Manager Amberley at Amberley Hall Care HomeThank you for your comments which we appreciate. We try very hard to keep regular staff on each community, however, there are times when this is not possible. Regarding the team leaders cooking breakfast, this was during the time when work was being carried out on the main kitchen.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After eleven weeks in hospital, I eventually arrived at Amberley Hall. The medication team are amazing and I made a huge leap forward in just eleven days! All the carers were patient and understanding as I settled in and got used to the routine sampling some of the many activities on offer. I loved
my first week in the grounds admiring the beautiful planting, the handiwork of the dedicated gardeners. I put on much-needed weight from the excellent meals. The rooms are very comfortable, cleaned daily, our washing done overnight!...and a hairdresser on site if required. We are safe and secure with the tireless maintenance staff. It is the manager and her team who set the tone throughout the home. They go the extra mile to help families along the journey.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June C (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his stay.
He was very well cared for.
Food was good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire F (Stepdaughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have hearts of gold and will do anything for my stepdad. They are always there when he needs something.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Muriel T (Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and helpers very friendly, cheerful, kind and helpful but more are needed. At night, one trained staff member with young carer is not sufficient for 20 rooms. I felt concerned if ant emergency arose.
The room is comfortable and the food really excellent. 16 days of varied menus and tasty
meals, got me back on my feet.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles M (Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay, I have been extremely well looked after. The staff day and night have been great. Visitors have been welcomed, my two sets of grandchildren loved their visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorna B (Daughter of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient, caring and friendly. Good range of activities and various lounges and the different area dining rooms were well laid out and very inviting. Mum loved her carers, who were all caring, compassionate and fully involved in her care.
Mum really enjoyed her meals, and I must say they looked
very appetising! Before Mum had her respite care she was very reluctant to go, however, she is now looking forward to her return visit - what better recommendation could you have!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary H (Wife of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the care and treatment afforded to my husband were first class. The care home has a friendly and very comfortable atmosphere. Food and hospitality exceptional. The entertainment laid on for the residents is also first class including a cinema and entertainers with a lively personality.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances M (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at Amberley Hall Care Home for respite while my mum had an operation but the operation was cancelled due to hospital pressures but my dad stayed in for his two weeks as he has early stages of vascular dementia. He was cared for so lovely and he enjoyed the company of staff and other residents.
The home is spotless and has a great manager and great staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne R (Daughter-in-law of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law died on the 3rd February. Her care had been wonderful and the consideration to her next of kin in the week leading up to her death was very supportive. Mum had been at Amberley for 3 years and all the staff had shown high levels of care and concern and gave mum dignity in her last years.
Everyone from the receptionist to the nurses and management should be congratulated on a well-run care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian R (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and nursing mum received at Amberley Hall. All staff very supportive of our dear mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda S (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was transferred to Amberley Hall from hospital. He had many issues and many medical problems. After an initial, very distressing 'settling in', he quietened down and although there were still moments due to his behaviour and claustrophobia, these became less frequent.


The staff and management

team treated him respectuflly and always had time to talk. He passed away peacefully after a six week stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy B (Daughter of Resident) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great care home with a lovely family feel, all the staff from managers to DIY men know my dads name and say hello every time they see him (he loves that).
The staff work so hard to keep the home clean and residents comfortable. The food is always fresh home cooked and healthy, and his clothes are
always washed dried and back in his wardrobe by the next day. It is hard to put your parents in a home but I can honestly say although there were a few teething problems at first, that I am now so happy that he is here safe and well looked after. The cafe is a lovely touch and we use it every day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan W (Husband of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with all the care that my wife received at Amberley Hall Kings Lynn and would not hesitate to tell every one of your excellent service you provide. Everyone was so professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David C (Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberley Hall care home is in a very quiet location. It is very well equipped and efficiently run by hard working staff who are friendly and caring. I stayed for a two-week respite break following surgery to remove a cancerous growth. If my cancer is found to be malignant requiring a course of chemotherapy
I would certainly stay again at Amberley Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at Amberley Hall Care Home with two broken wrists and not able to do anything for myself. The staff were absolutely wonderful. Their help, kindness and consideration were something I shall always be grateful for at a very difficult time for me. Their attitude to my frustration was to help
me get over it and laugh again! I think they saved my sanity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.581 for Amberley Hall Care Home is calculated as follows: ( (348 Excellents x 5) + (107 Goods x 4) + (33 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 499 Ratings = 4.581
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (6)

Blessy

Blessy Masilamani

Job Title: Home Manager Joined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.


From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.


I continued to build on my knowledge and experience in the UK, by completing my MSc Mental Health Nursing and went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich, further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.


Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.


I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments together while creating happy memories in a warm and supportive environment.


If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you and I look forward to welcoming you to Amberley Hall very soon!

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amberley Hall Care Home to verify any information. View our terms and conditions. Amberley Hall Care Home has an Enhanced Service - more info.