Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.5 153 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

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Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jude Shibu (Support Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • The home does not have set visiting hours.

Parking

  • Car parking is available on site, both to the front and the rear of the building

Amberley Hall Care Home Reviews (153)

9.5

Amberley Hall Care Home has a Review Score of 9.5 (9.468) out of 10, based on 42 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 153 reviews.

Overall Experience
  • 102
  • 41
  • 7
  • 2
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Date Published
  • 153
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Reviewer Connection to Amberley Hall Care Home
  • 43
  • 23
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  • 12
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  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 153, showing 141-153
Review from Deborah H (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Amberley Hall without hesitation. I am so grateful to the staff here for the professional care, guidance and unstinting support they have offered both me and my mother throughout her physical and mental decline over the past 18 months. It is a huge relief to know she is in safe hands,
being looked after by kind, friendly, polite, diligent and unerringly patient people. The carers are consistently aware of how my mother is doing each day, very much cater for her idiosyncrasies and always find time (in no doubt a busy day) to discuss any concerns or issues I may choose to raise.


I simply don't know how I would have coped without them.

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Review from Mark G (Son of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the home has a relaxed and convivial atmosphere. As with most things in life, the devil is in the detail. One can only assess the package on short visits, but seen nothing to raise alarm bells.
Minor issues are; Clothing is not put away, toiletries run down (who replaces them when family
is not around)??
Some missing items not reported to family.
Outer excursions seemed to have stopped?
Not an easy one, but the continuity of staff is vital - able to respond proactively where issues arise. "Know your client".
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Review from Ella K (Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very hard working and attentive towards all residents. Constant care and support is issued to a very high standard with family members being made very welcome. I witness the standard of the food on a weekly basis, it is a very high-quality menu with a range of options available. Cleanliness
is very important at Amberley Hall, therefore, cleaners attend to all rooms on a daily basis, leaving all rooms cleaned to a very high standard. Although only three topics have been mentioned my experience has allowed me to witness all areas and I believe that Amberley Hall takes care and pride with all aspects.
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Review from Maureen H (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has vascular dementia. I cannot describe how since becoming a resident at Amberley, her quality of life has improved. The staff go out of their way to stimulate her physically and mentally. That includes all the staff, from managers to the domestics.
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Review from Sheri R (Daughter of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Professional, loving care from specialist staff on the Sandringham Way palliative care wing. We arrived as a family severely traumatised by a dreadful hospital experience, aware that mums time was far shorter than it should have been.
Both my mum and I were cared for, understood and made as comfortable
as possible for mum's remaining days. I'm only sorry it wasn't for the period of time it could have been, if the hospital had behaved better. Thank you all, for everything you did for us.
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Review from Emma D (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was admitted late one evening in early February as he was in the final stage of terminal cancer and needed more medical care than we could give at home. He was well looked after up until his sad death a few days later. One nurse, in particular, was fantastic with him and they built up a great
rapport and she cared about us as well and was a great support to us.
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Review from Timothy G (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very spacious and well-equipped room, always very clean. The care the staff show is incredible and genuinely care about the patients. Made my father's last days the best they could.
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Review from E P (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad only stayed in Amberley Hall for one night as he was put in there from hospital for end of life care. It was a lovely peaceful environment and he was treated with dignity and respect at all times. The staff were lovely and friendly and you could have tea and coffee when you wanted to. I feel
that my dad felt comfortable enough to let go in Amberley Hall and died very peacefully in the end. I'm glad he passed away in there and not in hospital.
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Review from Alan S (Son of Resident) published on 17 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot imagine a better palliative care service that could have been provided for our Mum in her final weeks. From minute one of day one Mum and the family were made to feel welcome and the Team reassured us that nothing that will happen in the coming days and weeks will be a problem that they haven't
seen before and can't be dealt with. Mum was not the easiest of patients to care for as she was independent and very determined. She also had a very dry and mischievous sense of humour which takes a while to become accustomed to, but the team certainly rose to the challenge. To their credit, for a lady that would verdantly protest about hospitalisation and any form of care; Mum settled in and never complained about being there. Nothing was too much trouble for the team at Amberley Hall. Mum loved her food and always looked forward to the excellent meals and assistance to eat it. I am convinced that Mum fought on so long because of the caring environment that was created for her.
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Review from Christine (Friend of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a foot operation I spent two weeks convalescing in Amberley Hall, I was made welcome and settled. All staff were professional, competent and friendly and the care I received was first class. The accommodation was very comfortable, spacious enough for walking frame and wheelchair use. Any help
I needed with things like organising transport to a hospital appointment or acquiring equipment was always available. I was well looked after in every way. I was helped and encouraged to gain as much independence as possible so that I was confident to return home.
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Review from P M (Daughter of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was a resident here for 14 months. The home was going through a change of ownership at the time and the administration/management was very poor. We were never kept informed about anything and had to keep asking questions about medication and never had a review of my father the whole time he
was there. As a family we became very concerned with the care when we often found dad in a soiled bed and on occasions wearing nothing but a T-shirt and pants. A lot of his clothes went missing and the residents were often left alone in the main lounge while the 'care' team were all chatting together in other areas. Overall there was a 'can't be bothered' attitude, I think the carers were too young, they had no empathy with old people. We have since moved dad to an excellent care home where the difference is amazing. The cost of this home, being in a small town in Norfolk, is far too high for that area of the country. My father is now on the outskirts of London and the cost is virtually the same.
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Review from Nellie M (Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Amberley Hall is somewhat wonderful. The staff in all stages of work are the most reliable and friendly one could ever imagine. The hard work they all do for everyone is remarkable. I can only describe it all as being like belonging to a large busy happy family doing their very best
to all concerned. The environment is superb very clean and attractive. My words don't seem enough just to say Thank you, but I am so grateful for all the professional help that has been given to me. Many thanks for everything to all!!
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Review from Angela R (Granddaughter of Resident) published on 20 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our grandfather was only at Amberley Hall for a short time as he was very poorly. The staff were I can only say "amazing". They treated him with dignity and respect and throughout his time there, they were constantly in touch with his progress. Even right up until his passing the staff continued to
not only look after him but us as a family as well. All the staff we spoke to from the reception team even from the maintenance team and care nurses were truly 5 star. Thank you from the bottom of our hearts we will be forever in your debt.
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Current Review Score: 9.5 (9.468)

Overview of Review Score

The Review Score of 9.5 (9.468) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.468 for Amberley Hall Care Home is calculated as follows: ( (317 Excellents x 5) + (108 Goods x 4) + (46 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 489 Ratings = 4.468
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Jude

Jude Shibu

Job Title: Home Manager Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

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