Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.6 157 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn offering person-centred Residential Care, Dementia Care and Nursing Care in addition to short-term respite stays.

The team are committed to creating a nurturing environment where residents can flourish as part of a vibrant community, whilst maintaining their independence and enjoying delicious, nutritious home cooked food from seasonal menus. The home team also host a varied and engaging lifestyles wellbeing programme and many community events in the home for residents, their families and friends to enjoy when they visit too!

Their expert nursing care support teams are highly trained to provide outstanding care in tastefully decorated, homely environment complete with landscaped home gardens and patio terraces.

Amberley Hall's state of the art facilities also include a professional Hair Salon and the home's community Café serves as the vibrant heart of the home, while the state-of-the-art Cinema and tranquil Namaste Quiet Lounge provides diverse forms of entertainment and relaxation.

The home team look forward to welcoming you to Amberley Hall and further assist you in experiencing exceptional care and the home's amazing facilities first-hand soon!
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Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

Amberley Hall Care Home Reviews (157)

9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.579) out of 10, based on 45 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 157 reviews.

Overall Experience
  • 106
  • 41
  • 7
  • 2
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Date Published
  • 157
  • 9
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  • 45
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Reviewer Connection to Amberley Hall Care Home
  • 43
  • 24
  • 21
  • 17
  • 12
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  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 157, showing 141-157
Review from Margaret S (Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at Amberley Hall Care Home with two broken wrists and not able to do anything for myself. The staff were absolutely wonderful. Their help, kindness and consideration were something I shall always be grateful for at a very difficult time for me. Their attitude to my frustration was to help
me get over it and laugh again! I think they saved my sanity.
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Review from Barbara H (Wife of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experiences I have had with Amberley Hall are excellent.
With regards to my husband, the care and dedication cannot be faulted.
If my husband is experiencing any problems they are with him immediately and if I need to get any staff members to him they are with him straight away with no delays,
they are so kind.
It is not anything you want to do, putting a dear husband into a nursing home, most upsetting, but I feel very comfortable leaving him at the home knowing he is being well looked after at all times.
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Review from A S H (Respite Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I had major surgery for cancer so went there for respite. They need more staff as they take a long time to answer the bell. One good thing is that the food is good and you have the option to have in it your room or the main dining room. I chose the dining room as I enjoyed the company.
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Review from Sheri W (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amberley Hall Care Home offers a home from home environment. It is exceptionally maintained. Residents are cared for in a dignified and friendly manner.


My mother has been a resident for just over 18 months. Her health has greatly improved as well as her weight. She enjoys most activities and has

been Queen of Karaoke sing alongs, a side to mum I knew nothing else.


Mum is really happy and settled. The staff have nurtured both her any myself in the transition to Amberley Hall. If any concerns, they are addressed immediately - not as though anything major is a concern. I cannot recommend Amberley Hall, its staff and management highly enough.

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Review from Deborah H (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Amberley Hall without hesitation. I am so grateful to the staff here for the professional care, guidance and unstinting support they have offered both me and my mother throughout her physical and mental decline over the past 18 months. It is a huge relief to know she is in safe hands,
being looked after by kind, friendly, polite, diligent and unerringly patient people. The carers are consistently aware of how my mother is doing each day, very much cater for her idiosyncrasies and always find time (in no doubt a busy day) to discuss any concerns or issues I may choose to raise.


I simply don't know how I would have coped without them.

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Review from Mark G (Son of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the home has a relaxed and convivial atmosphere. As with most things in life, the devil is in the detail. One can only assess the package on short visits, but seen nothing to raise alarm bells.
Minor issues are; Clothing is not put away, toiletries run down (who replaces them when family
is not around)??
Some missing items not reported to family.
Outer excursions seemed to have stopped?
Not an easy one, but the continuity of staff is vital - able to respond proactively where issues arise. "Know your client".
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Review from Ella K (Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very hard working and attentive towards all residents. Constant care and support is issued to a very high standard with family members being made very welcome. I witness the standard of the food on a weekly basis, it is a very high-quality menu with a range of options available. Cleanliness
is very important at Amberley Hall, therefore, cleaners attend to all rooms on a daily basis, leaving all rooms cleaned to a very high standard. Although only three topics have been mentioned my experience has allowed me to witness all areas and I believe that Amberley Hall takes care and pride with all aspects.
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Review from Maureen H (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has vascular dementia. I cannot describe how since becoming a resident at Amberley, her quality of life has improved. The staff go out of their way to stimulate her physically and mentally. That includes all the staff, from managers to the domestics.
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Review from Sheri R (Daughter of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Professional, loving care from specialist staff on the Sandringham Way palliative care wing. We arrived as a family severely traumatised by a dreadful hospital experience, aware that mums time was far shorter than it should have been.
Both my mum and I were cared for, understood and made as comfortable
as possible for mum's remaining days. I'm only sorry it wasn't for the period of time it could have been, if the hospital had behaved better. Thank you all, for everything you did for us.
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Review from Emma D (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was admitted late one evening in early February as he was in the final stage of terminal cancer and needed more medical care than we could give at home. He was well looked after up until his sad death a few days later. One nurse, in particular, was fantastic with him and they built up a great
rapport and she cared about us as well and was a great support to us.
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Review from Timothy G (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very spacious and well-equipped room, always very clean. The care the staff show is incredible and genuinely care about the patients. Made my father's last days the best they could.
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Review from E P (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad only stayed in Amberley Hall for one night as he was put in there from hospital for end of life care. It was a lovely peaceful environment and he was treated with dignity and respect at all times. The staff were lovely and friendly and you could have tea and coffee when you wanted to. I feel
that my dad felt comfortable enough to let go in Amberley Hall and died very peacefully in the end. I'm glad he passed away in there and not in hospital.
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Review from Alan S (Son of Resident) published on 17 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot imagine a better palliative care service that could have been provided for our Mum in her final weeks. From minute one of day one Mum and the family were made to feel welcome and the Team reassured us that nothing that will happen in the coming days and weeks will be a problem that they haven't
seen before and can't be dealt with. Mum was not the easiest of patients to care for as she was independent and very determined. She also had a very dry and mischievous sense of humour which takes a while to become accustomed to, but the team certainly rose to the challenge. To their credit, for a lady that would verdantly protest about hospitalisation and any form of care; Mum settled in and never complained about being there. Nothing was too much trouble for the team at Amberley Hall. Mum loved her food and always looked forward to the excellent meals and assistance to eat it. I am convinced that Mum fought on so long because of the caring environment that was created for her.
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Review from Christine (Friend of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a foot operation I spent two weeks convalescing in Amberley Hall, I was made welcome and settled. All staff were professional, competent and friendly and the care I received was first class. The accommodation was very comfortable, spacious enough for walking frame and wheelchair use. Any help
I needed with things like organising transport to a hospital appointment or acquiring equipment was always available. I was well looked after in every way. I was helped and encouraged to gain as much independence as possible so that I was confident to return home.
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Review from P M (Daughter of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was a resident here for 14 months. The home was going through a change of ownership at the time and the administration/management was very poor. We were never kept informed about anything and had to keep asking questions about medication and never had a review of my father the whole time he
was there. As a family we became very concerned with the care when we often found dad in a soiled bed and on occasions wearing nothing but a T-shirt and pants. A lot of his clothes went missing and the residents were often left alone in the main lounge while the 'care' team were all chatting together in other areas. Overall there was a 'can't be bothered' attitude, I think the carers were too young, they had no empathy with old people. We have since moved dad to an excellent care home where the difference is amazing. The cost of this home, being in a small town in Norfolk, is far too high for that area of the country. My father is now on the outskirts of London and the cost is virtually the same.
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Review from Nellie M (Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Amberley Hall is somewhat wonderful. The staff in all stages of work are the most reliable and friendly one could ever imagine. The hard work they all do for everyone is remarkable. I can only describe it all as being like belonging to a large busy happy family doing their very best
to all concerned. The environment is superb very clean and attractive. My words don't seem enough just to say Thank you, but I am so grateful for all the professional help that has been given to me. Many thanks for everything to all!!
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Review from Angela R (Granddaughter of Resident) published on 20 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our grandfather was only at Amberley Hall for a short time as he was very poorly. The staff were I can only say "amazing". They treated him with dignity and respect and throughout his time there, they were constantly in touch with his progress. Even right up until his passing the staff continued to
not only look after him but us as a family as well. All the staff we spoke to from the reception team even from the maintenance team and care nurses were truly 5 star. Thank you from the bottom of our hearts we will be forever in your debt.
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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.579 for Amberley Hall Care Home is calculated as follows: ( (364 Excellents x 5) + (112 Goods x 4) + (36 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 523 Ratings = 4.579
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Blessy

Blessy Masilamani

Job Title: Home Manager Joined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.


From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.


I continued to build on my knowledge and experience by completing my MSc Mental Health Nursing, and once in the U.K, I went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich - further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.


Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.


I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments while creating happy memories in a warm and supportive environment.


If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you, and I look forward to welcoming you to Amberley Hall very soon!

Arun

Arun Bala

Job Title: Deputy Manager Joined: 2025

Hello, my name is Arun, and I am the Deputy Manager here at Amberley Hall.


From an early age, I knew that caring for others was my true calling, and supporting people to live with dignity, comfort, and respect has always been my greatest motivation. I obtained my BSc in General Nursing in India, specialising in Intensive Care Nursing, which helped develop my strong clinical knowledge and skills in delivering high-quality care.


In 2021, I moved to the UK to further my career and worked as a Lead Nurse and Peripatetic Deputy Manager for one of the country’s largest care providers, specialising in elderly residential, dementia, and nursing care. This experience allowed me to broaden my leadership skills while continuing to focus on delivering compassionate and person-centred care.


I strongly believe that dignity, kindness, and empathy are the foundations of excellent care, and as Deputy Manager here at Amberley Hall I am incredibly proud to support and mentor such a dedicated team! Every single one of us is committed and driven to ensure that all residents at our home receive outstanding care every single day and always.

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

Hello, my name is Helen, and I am the Business Administrator here at the home, having joined the team at Amberley Hall nearly 15 years ago.


As Business Administrator at Amberley Hall, I am here to answer any contractual and financial questions that you may have.


I thoroughly enjoy spending time with our residents, getting to know their families and am passionate about what I can do to really make a difference every single day.


It is lovely to meet our home's community friends who visit for all of the amazing events the team host too!

Robert

Robert Brown

Job Title: Head of Maintenance Joined: 2009

Hello, my name is Robert, commonly known as 'Bob', and I joined the team at Amberley Hall in 2009 on a college work experience placement.


Over the years, I have worked up through the different teams and have been mentored and supported to become the Head of Maintenance, which I am really proud of!


Nothing truly makes me happier than caring for our residents and helping make our home inviting, comfortable and safe for their guests and my colleagues.


I am committed to maintaining our home to the highest of standards in everything that we do for those who have chosen to make Amberley Hall their home.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

Hello, my name is Eduardo, and I am the Head Chef here at Amberley Hall, having joined the team nearly 10 years ago.


I have over 12 years of experience as a Chef, and seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours.


Our Hospitality Team at Amberley Hall is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Amberley Hall their home!

Juliet

Juliet Gilbert

Job Title: Head Housekeeper Joined: 2014

Hello, my name is Juliet, and I am the Head Housekeeper here at the home, having joined the team at Amberley Hall in 2014.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Amberley Hall.

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