Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.5 153 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

Call in and meet the team today!
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Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jude Shibu (Support Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • The home does not have set visiting hours.

Parking

  • Car parking is available on site, both to the front and the rear of the building

Amberley Hall Care Home Reviews (153)

9.5

Amberley Hall Care Home has a Review Score of 9.5 (9.468) out of 10, based on 42 reviews in the last 2 years.
Over all time Amberley Hall Care Home has 153 reviews.

Overall Experience
  • 102
  • 41
  • 7
  • 2
  • 1
Date Published
  • 153
  • 23
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  • 42
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Reviewer Connection to Amberley Hall Care Home
  • 43
  • 23
  • 21
  • 17
  • 12
  • 12
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 153, showing 41-60
Review from C B (Granddaughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My granny is happy on the Balmoral Ward. She enjoys the meals and most activities however there is sometimes not enough staff to keep people out of her room. She has had a few things go missing from her bedroom. Her room is always clean but she sometimes doesn't feel safe around the other residents
(a man urinated on her floor). To improve, it would be good to see more staff at all times and have managers more easy to contact.
Reply from Joanne Monaghan, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your feedback, a huge amount of work has been undertaken to ensure our staffing levels meet and exceed the needs of our resident population, I hope you are seeing this improvement. We…read more
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Review from Clare B (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum is happy and settled. The staff are friendly and helpful.
However, Mum has complained of being bored at weekends and I'm concerned about the lack of staffing. I ended up on the unit with no staff about at one point.
Reply from Joanne Monaghan, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your feedback, it's lovely to hear that your mum is happy and settled. Our activity team have been working tirelessly to improve the activities that are on offer over the seven-day…read more
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Review from Diane M (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A modern, purpose-built care home, very well-equipped and with a spacious hotel-like reception area with good facilities. Very friendly, capable and efficient staff. Nursing care and attention 100%. Very clean and well-run. Recommended.
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Review from P S (Cousin of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so pleased that my cousin is being looked after securely and with such care. The staff are all a credit to Amberley, and I've not experienced any animosity, only a willingness to help in every situation.
My cousin is so happy with the food and help with showering, etc.
I have no concerns about
my cousin staying here, only positive thoughts.
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Review from Adrain C (Resident) assisted by family/friend published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Things I like - food, staff, tidy, clean gardens. I'm pleased that I moved into Ambelery Hall, and I feel safe and well looked after.
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Review from Eileen B (Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the first night of my arrival at Amberley Hall, I have received first-class care and attention from all staff. The meals have been tasty and looked good on arrival and there isn't one thing I can find fault with.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you so much for so positive review, I am so pleased that you enjoyed your stay. I will feedback this to my team.
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Review from John E (Respite Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 15 nights at Amberley Hall on a rehabilitation course. My mobility and ability to look after myself improved greatly during my time there.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you so much for your kind review. I am pleased you enjoyed your stay at Amberley Hall, I will share this with my team.
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Review from D M (Son of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your positive review. I will pass this on to my team. Thank you again.
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Review from A R (Respite Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, friendly and helpful staff, all patient and nothing was too much trouble. Especially good care from the physiotherapist who always encouraged me to do more than I thought possible. It was particularly helpful to have physio sessions everyday. I am very grateful for all the care I have received.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your kind words, I will share as well with the physiotherapy team.
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Review from C B (Respite Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, always very pleasant and willing to help, nothing was too much trouble. Hope I don't have to but would certainly come back here if need be. Thanks to all members of staff in Amberley Hall Care Home.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your kind words. So pleased you had a good experience. I will share this with my team.
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Review from Neville C (Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personal service is very good, very obliging, very patient and they listen to me. A member of staff has been very helpful to me since moving into Amberley Hall. I have a very nice room and have been treated with dignity and respect.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you so much for your kind review which I will share it with my team.
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Review from Chris N (Son of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Absolutely excellent team at Amberley Hall's Regency Suite.
Special mention to two members of staff in particular 'great team'.
Many many thanks to the team in the OT suite, your help with ongoing support is quiet simply superb!
Thank you staff in reception. A splendid stay for my mother. Many thanks
and keep up the good work 'you guys are legends'.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your feedback. It is nice to hear your mother was happy from staying with us and we wish her all the best for future.
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Review from Anthony W (Respite Resident) assisted by family/friend published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a long stay in the hospital, it was decided I would transfer to Amberley Hall for rehabilitation. I was very apprehensive and reluctant to transfer. I soon realised my fear had been unwarranted. I have received the most caring and considerate treatment from carers and therapists alike. The whole
team have not just gone the extra mile, they've run a marathon. Many, many thanks.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your kind review which I will pass on to my team
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Review from J R (Respite Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very helpful and happy, the food was very poor. I felt safe 24 hours a day, and it was kept very clean everywhere.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your kind review. I will share this with all team.
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Review from Emma D (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff friendly and helpful. The care Mum has received to date has been very good and I am always informed of her health and what she had been doing in the community she is in.
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Review from W G (Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round in particular the staff who were more than caring.
Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home
Thank you for your kind feedback. I will share this with my team.
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Review from C H (Niece of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt arrived at Amberley Hall in the Autumn following another spell in hospital . My aunt is unable to manage on her own at home and so Amberley has provided an excellent solution. The arrival arrangements were straightforward and the staff very friendly and welcoming both towards us and my aunt.
Although my aunt still has health limitations, since her arrival at Amberley she has continued to go from strength to strength and is starting to feel more settled. Every time we have visited, the staff have been very helpful and friendly. As her nearest relatives but living almost 200 miles away, we were very concerned to find the right environment for my aunt. Happily, we feel that Amberley is a very good fit. We have appreciated the efforts made by management and the senior care team to keep us informed and feel very reassured that my aunt is in good hands.
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Review from M H (Brother of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister entered Amberley Hall when she could no longer be looked after in her own home. The Amberley Hall staff cared for her with great skill and humanity in her last months. I do not think anyone could have done more and I am grateful to them all.
Reply from Adina Marginean, General Manager Amberley at Amberley Hall Care Home
Thank you for your kind review. It is our pleasure to make sure all our residents are made welcome and happy. Positive feedback means the world to our team. Kind regards.
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Review from Debbie l (Respite Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently left Amberley Hall Care Home following my second visit.
My room in the Sandringham suite was very large and had an en-suite bathroom. It was fully equipped and spotlessly clean.
The carers who came to help me shower and dress each morning were always ready to help with anything I
needed. I was able to tell them how they could help me, and they carried out my morning routine with enthusiasm and aplomb.
Food coming from the Amberley Hall kitchen was superb, with several meal options, and in the reception area, there was a refreshments unit serving a wide range of teas and coffees, snacks and crisps and a selection of magnificent homemade cakes.
Entertainment at Amberley Hall included musicians who were brought in to entertain residents, and the staff organised events relating to the time of year.
I consider Amberley Hall to be the best care home in the area, and I thank the staff there for their care, kindness and compassion during my stay.
Reply from Adina Marginean, Generla Manager Amberley at Amberley Hall Care Home
Thank you, Debbie, please come back and visit any time.
Kind regards.
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Review from Julie B (Daughter-in-law of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we had to make the difficult decision to move my husband's mum into care due to her advancing Alzheimers, we were thankful we discovered Amberley Hall. Events unfolded alongside which meant we also had to ensure his 90-year-old father with advancing Parkinson's had a safe and nurturing place to
take care of him from discharge after 4 months in hospital. The staff are professional, kind, patient and thoughtful towards their residents whilst understanding the needs of the relatives - which is particularly important as we live 120 miles away but need to feel close.
Reply from Adina Marginean, General Manager Amberley at Amberley Hall Care Home
Thank you for your lovely review. It is always so wonderful for our team to hear our success stories. Kindest regards.
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Current Review Score: 9.5 (9.468)

Overview of Review Score

The Review Score of 9.5 (9.468) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.468 for Amberley Hall Care Home is calculated as follows: ( (317 Excellents x 5) + (108 Goods x 4) + (46 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 489 Ratings = 4.468
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Jude

Jude Shibu

Job Title: Home Manager Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

Mari

Mari Mourao

Job Title: Customer Relationship Manager Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

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