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Amberley Hall Care Home

55 Baldock Drive, King's Lynn, Norfolk PE30 3DQ
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The staff team provide excellent care and attention to residents.Jo R(Stepdaughter of Resident/Service User)
Amberley Hall Care Home, King's Lynn
I could not wish for a better place like home from home. Love this place and the staff.Jane B(Wife of Resident/Service User)
Amberley Hall Care Home, King's Lynn
The carers go above and beyond to understand and provide the best for residents.D I(Wife of Resident/Service User)
Amberley Hall Care Home, King's Lynn

Amberley Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing exceptional Residential Care, Dementia Care, Nursing Care, and short-term Respite Care in a modern and welcoming environment.

Combining expert care with outstanding facilities, Amberley Hall offers residents the support they need while encouraging independence, choice, and a fulfilling lifestyle. The dedicated care and nursing teams deliver personalised care tailored to each resident’s individual needs, creating a community where...  

Care Provided by Amberley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350N/A

Weekly care fees at Amberley Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,300 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

Contact Amberley Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Blessy Masilanani (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Single Rooms with ensuite Wet Room (45)

Visiting

  • Please feel free to visit Amberley Hall at any time - the door is always open! Visitors more than welcome to come along to the Lifestyles Programme of activities at Amberley Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front and rear of the home.

Amberley Hall Care Home Reviews (165)

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9.6

Amberley Hall Care Home has a Review Score of 9.6 (9.604) out of 10, based on 49 reviews in the last 2 years. Over all time Amberley Hall Care Home has 165 reviews.

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Review from S V (Granddaughter of Resident) published on 4 April 2025 Submitted via Postal Card
Overall Experience

Friendly and supportive staff. Home is clean and well presented. Grandmother is settled and happy home.

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Review from D C (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience
All Amberley staff are warm, friendly and welcoming. All staff always have a smile and always speak to everyone. Very helpful and professional.
Nursing care is excellent and communication regarding any concerns are always conveyed in a professional and friendly way.

Overall I would recommend Amberley Hall to anyone. Well done to all staff you all do a fantastic job.

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Review from Nigel W (Respite Resident) published on 24 February 2025 Submitted via Website
Overall Experience

I was discharged from hospital in King's Lynn just before Christmas and needed 2 weeks 'convalescence care' before returning home. My stay covered Christmas and New Year. I was immediately made to feel welcome at Amberley Hall. All the staff were warm, kind, friendly and efficient and always there when needed. My room was spacious and comfortable, overlooking a well-kept patio garden. My vegetarian diet was an initial challenge for the kitchen. But, after negotiating with the head chef, we worked out a menu which suited me. Other small wrinkles were efficiently smoothed out by the management. I really enjoyed my stay and will return there, if necessary.

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Review from Zoe T (Daughter of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

My Mum was provided with a placement at Amberley Hall having had a really bad experience of care home neglect at another placement. This poor care resulted in Mum being hospitalised and as a result, caused us to have massive anxieties about entrusting anyone else to look after Mum to the standard deserved. From the general manager to the reception staff, the laundry staff, the attentive carers and the nursing staff, they were absolutely phenomenal in not only welcoming Mum, but in caring for her with the compassion, dignity, and humility that any family strives for on behalf of their loved one. They treated Mum like one of their own and were so empathetic in reassuring us as a family that Mum was in good hands at all times. We visited Mum regularly and on each occasion, we were reassured to see that she was offered regular snacks between meals and was always well-presented, clean and well looked after. Even down to the 'small things' like listening to our tips on how to interact with Mum.

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Review from Mary M (Daughter of Resident) published on 13 January 2025 Submitted via Website
Overall Experience
Amberley Hall accepted my father, who has severe dementia and very specialist needs, from hospital after a fall.

We were worried as we had read that the home was under special measures and my Dad is hard to look after and can be aggressive during personal care. We were assured that the home could meet his needs and when we arrived it had a friendly feel. It became obvious quite quickly that they were not able to deal with him. I arrived at 10am one morning to find him lying on a mattress, no sheets or blankets and just a nappy and dirty shirt on. I found help and 4 people appeared to get him dressed and make his bed. After this, and on 3 consecutive days my Dad was put in an ambulance on his own to go to A&E. Instead of speaking to us as family and explaining that they couldn't cope with him or contacting the hospital, they put a vulnerable person who doesn't know where he is in an ambulance on his own to go to A&E. This was a horrendous experience and very upsetting for everyone.

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Review from P U (Friend of Resident) published on 24 October 2024 Submitted via Website
Overall Experience

Absolutely fabulous, professional and caring nursing staff, right to the very end. Because they all took the time to get to know my friend very well, it was a great comfort to me, that they knew what he needed when he needed it, I will miss the bond I formed with the staff and the caring and loving atmosphere they provided my friend and my family, his family and friends who came to visit right up to the end of his life. We're all so very blessed and very much appreciate this type of loving care and comfort, towards the end of our friend's life.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much for such a lovely review. We will miss you and your friend very much but please do come and see us if you feel able.

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Review from Denise J (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card
Overall Experience

Amberley Hall and all the staff have been extremely welcoming. They have gone above and beyond to help my Dad settle in. The communication is good and all the staff make you feel like part of one big family. My dad is extremely happy with the food and care he receives.

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Review from Barry P (Son of Resident) published on 21 August 2024 Submitted via Postal Card
Overall Experience

Mum has spent three and a half years at Amberley Hall. She had dementia and she could not have been looked after better. The staff were great. My mum passed last night (7/8/24) at the home. The end-of-life care was very good. They made Mum as comfortable as possible. Many of the staff sat with her. I will recommend Amberley Hall; the staff have been brilliant. Thanks.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for taking the time to leave a review, that is very thoughtful of you at this time. We are so pleased to have been able to have Mum and you all in our lives. We will miss your mum very much.

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Review from D I (Wife of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience
I have always found Amberley to be a friendly place.
The carers go above and beyond to understand and provide the best for residents. Housekeeping and maintenance too.

Staff are always approachable and willing to listen to work with me to enable us both to give my husband the best care possible.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for your lovely words. We will continue to work hard in the home in the hope we can reach a full 5 stars in all areas. Many thanks.

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Review from Kay P (Daughter of Resident) published on 24 July 2024 Submitted via Website
Overall Experience
Amberley Hall is my dad's home since late 2021. Every time I visit he tells me how happy he is and how kind everyone is. He loves the food and the music. He loves to sing and to play the piano.
He enjoys watching films in the cinema room and is very well looked after. He always tells me "I couldn't be anywhere better than this" and never complains about anything.
The home is clean and yet still homely with dedicated staff.

Thank you for your kindness and care for my dad. I really appreciate it.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much. I am so pleased that your dad is so happy. What more could we wish for?

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Review from Donald P (Resident / Service User) published on 2 July 2024 Submitted via Postal Card
Overall Experience
I discovered that children had checked many of the care homes in the locality and decided this was the most acceptable. I was doubtful, having no experience and was delighted with the conditions, rooms, outlook, etc. almost immediately. I have since been delighted with the support, advice, guidance and help with most of the every day jobs and kindness, affection and pleasantness of almost all of the staff has been amazing.

Obviously some of the other residents leave a lot to be desired but their obvious condition is, or has to be a very big consideration. I hope I can stay for a while longer.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much for your review. We are very pleased to hear that you are so delighted. Thank you!

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Review from Julia W (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card
Overall Experience
Our mum was very happy at Amberley. She resided on Windsor and Buckingham and had good kind care during the last year of her life.
Thank you to all.

One member of staff in particular and her colleagues in the laundry were very kind finding all Mum's misplaced clothes too! Thank you all.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for your review. I am so glad to see that you were happy with your mum's care and we are honoured that you chose Amberley Hall. We will all miss your mum very much.

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Review from Linda F (Daughter of Resident) published on 10 May 2024 Submitted via Postal Card
Overall Experience

I am delighted to see that my mother is now regularly taken outside of her bedroom. She loves nothing more than being taken (she's in a wheelchair) to the local shops or round the block for a short outing. This morning she was introduced to a snake, tarantula, gecko, tree frog and cockroach. She enjoys singing too! The activities team deserve a pat on the back for new initiatives. Excellent!

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for taking the time to post a review. We are so pleased to see that your mum is enjoying what Amberley Hall offers. We hope all our residents and relatives enjoy them like your mum does.

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Review from C B (Granddaughter of Resident) published on 21 November 2023 Submitted via Postal Card
Overall Experience

My granny is happy on the Balmoral Ward. She enjoys the meals and most activities however there is sometimes not enough staff to keep people out of her room. She has had a few things go missing from her bedroom. Her room is always clean but she sometimes doesn't feel safe around the other residents (a man urinated on her floor). To improve, it would be good to see more staff at all times and have managers more easy to contact.

Reply from Joanne Monaghan, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your feedback, a huge amount of work has been undertaken to ensure our staffing levels meet and exceed the needs of our resident population, I hope you are seeing this improvement. We have also ensured that someone from the management team is available to meet and support seven days a...  

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Review from Clare B (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience
Mum is happy and settled. The staff are friendly and helpful.

However, Mum has complained of being bored at weekends and I'm concerned about the lack of staffing. I ended up on the unit with no staff about at one point.

Reply from Joanne Monaghan, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your feedback, it's lovely to hear that your mum is happy and settled. Our activity team have been working tirelessly to improve the activities that are on offer over the seven-day period, please pick up an activity planner when you are next visiting and attend our relatives' meeting...  

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Review from Diane M (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card
Overall Experience

A modern, purpose-built care home, very well-equipped and with a spacious hotel-like reception area with good facilities. Very friendly, capable and efficient staff. Nursing care and attention 100%. Very clean and well-run. Recommended.

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Review from Adrain C (Resident / Service User) published on 8 September 2023 Submitted via Postal Card
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Things I like - food, staff, tidy, clean gardens. I'm pleased that I moved into Ambelery Hall, and I feel safe and well looked after.

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Review from P S (Cousin of Resident) published on 8 September 2023 Submitted via Postal Card
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I'm so pleased that my cousin is being looked after securely and with such care. The staff are all a credit to Amberley, and I've not experienced any animosity, only a willingness to help in every situation.
My cousin is so happy with the food and help with showering, etc.

I have no concerns about my cousin staying here, only positive thoughts.

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Review from Eileen B (Resident / Service User) published on 22 July 2023 Submitted via Postal Card
Overall Experience

From the first night of my arrival at Amberley Hall, I have received first-class care and attention from all staff. The meals have been tasty and looked good on arrival and there isn't one thing I can find fault with.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you so much for so positive review, I am so pleased that you enjoyed your stay. I will feedback this to my team.

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Review from John E (Respite Resident) published on 22 July 2023 Submitted via Postal Card
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I spent 15 nights at Amberley Hall on a rehabilitation course. My mobility and ability to look after myself improved greatly during my time there.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you so much for your kind review. I am pleased you enjoyed your stay at Amberley Hall, I will share this with my team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 March 2026
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (35) & Events (2)

News
  • 16 Jul 2026

    Yesterday, we celebrated Bastille Day with a lovely afternoon exploring the sights, culture and history of France through our Armchair Travels session, followed by a delicious selection of French pastries...

  • 24 Jun 2026

    Yesterday was a truly special evening at Amberley Hall! We had the pleasure of hosting the 12th King's Lynn Scouts, who enjoyed tea and got creative making painting wishing stones...

  • 15 May 2026

    Enjoy a beautiful day at Amberley Hall! Why not embrace the sunshine and spend some time gardening outside? There’s nothing quite like working in the garden with the sun shining...

Upcoming Events

Awards / Recognitions (11)

Accreditations

Meet the Team (8)

Blessy Masilamani
Blessy MasilamaniJob Title:Home ManagerJoined: 2025

Hello, my name is Blessy, and I am the Home Manager here at Amberley Hall.

From a very young age, I knew I wanted to help others, and that passion naturally led me into a career in healthcare. I began my nursing journey over 20 years ago at the highly respected Dr M.G. R. Medical University, Tamil Nadu, India. During this time, I specialised in Haematology and Operative Surgery within a multi-specialist hospital. One of my proudest achievements after obtaining my BSc in Nursing was progressing to Senior Lead Matron and becoming a course tutor for General Nursing.

I continued to build on my knowledge and experience by completing my MSc Mental Health Nursing, and once in the U.K, I went on to work as Clinical Lead and Deputy Manager at a well-regarded care home in Dulwich - further strengthening my commitment to delivering outstanding, person-centred care before moving to King's Lynn in the beautiful county of Norfolk.

Providing exemplary care is at the very heart of everything our team at Amberley Hall does. Nothing matters more to me than ensuring that every resident who makes Amberley Hall their home, or joins us for a short-term respite stay, receives the highest quality of care, dignity, and respect always.

I fully understand the trust that residents and their families place in us when they choose Amberley Hall, and I take this responsibility very seriously. It is a true privilege to get to know our residents and their families and friends, listen to their life stories, and share meaningful moments while creating happy memories in a warm and supportive environment.

If there is ever anything I can do to help, please do not hesitate to get in touch. My door is always open, my team and I will always do our very best to support you, and I look forward to welcoming you to Amberley Hall very soon!

Arun Bala
Arun BalaJob Title:Deputy ManagerJoined: 2025

Hello, my name is Arun, and I am the Deputy Manager here at Amberley Hall.

From an early age, I knew that caring for others was my true calling, and supporting people to live with dignity, comfort, and respect has always been my greatest motivation. I obtained my BSc in General Nursing in India, specialising in Intensive Care Nursing, which helped develop my strong clinical knowledge and skills in delivering high-quality care.

In 2021, I moved to the UK to further my career and worked as a Lead Nurse and Peripatetic Deputy Manager for one of the country’s largest care providers, specialising in elderly residential, dementia, and nursing care. This experience allowed me to broaden my leadership skills while continuing to focus on delivering compassionate and person-centred care.

I strongly believe that dignity, kindness, and empathy are the foundations of excellent care, and as Deputy Manager here at Amberley Hall I am incredibly proud to support and mentor such a dedicated team! Every single one of us is committed and driven to ensure that all residents at our home receive outstanding care every single day and always.

Panchami Lal
Panchami LalJob Title:Administration ManagerJoined: 2024

Hello, my name is Panchami, and I am the Administration Manager here at Amberley Hall.

I have a Master's in Construction Management and joined Athena in 2024 after many years working in Education as an Assistant Professor at Mar Baselios College of Engineering and Technology, India.

I am here to assist and provide answers to any contractual questions, in addition to accounting and financial services at home.

I truly care about what our residents, their families and friends and providing exemplary customer service is something I believe in and always strive to achieve.

Everyone has a story to tell, and nothing gives me more pleasure than ensuring that our residents, their families, community friends and staff are all fully supported and welcomed here in our home.

If there is anything that I can do to help, please do not hesitate to ask or call, and I look forward to meeting you and assisting you at Amberley Hall very soon!

Mari Mourao
Mari MouraoJob Title:Customer Relationship ManagerJoined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo Suanez
Eduardo SuanezJob Title:Head ChefJoined: 2020

Hello, my name is Eduardo, and I am the Head Chef here at Amberley Hall, having joined the team nearly 10 years ago.

I have over 12 years of experience as a Chef, and seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours.

Our Hospitality Team at Amberley Hall is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.

It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Amberley Hall their home!

Juliet Gilbert
Juliet GilbertJob Title:Head HousekeeperJoined: 2014

Hello, my name is Juliet, and I am the Head Housekeeper here at the home, having joined the team at Amberley Hall in 2014.

Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.

Nothing drives me more than making a real difference every day to the lives of those we support here at Amberley Hall.

Jamie Page
Jamie PageJob Title:Head of MaintenanceJoined: 2026

Hello, my name is Jamie, and I am the Head of Maintenance here at Amberley Hall.

My background is in Construction Management, in which I hold a Master’s degree. I also have 25 years of experience managing a large local chemical company. Throughout my career, I have developed a strong commitment to maintaining high standards and creating safe, welcoming environments.

Nothing makes me happier than supporting our residents and helping to ensure that our home is inviting, comfortable, and safe for residents, their visitors, and my colleagues.

I am committed to maintaining Amberley Hall to the highest standards and continually striving for excellence in everything we do for those who have chosen to make Amberley Hall their home.

Shylene Dhlamini
Shylene DhlaminiJob Title:Community Lead - Regency CommunityJoined: 2021

Hello, my name is Shylene, and I am the Community Lead of the Regency Community here at Amberley Hall.

My journey in care began as a Care Assistant, progressing to Care Team Leader, and now Community Lead. I am currently starting my Level 4 NVQ in Adult and Social Care with Athena and aspire to become a nurse in the future.

I am passionate about my role and dedicated to making a positive difference in the lives of our residents and delivering outstanding care and support at all times! Bringing happiness, dignity and learning more about our amazing residents at Amberley Hall is what drives me every day!

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