Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
Review Us
9.4 147 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

Call in and meet the team today!

Show Amberley Hall Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jude Shibu (Support Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • The home does not have set visiting hours.

Parking

  • Car parking is available on site, both to the front and the rear of the building

Amberley Hall Care Home Reviews (147)

Total of 147, showing 41-60
9.4

Amberley Hall Care Home has a Review Score of 9.4 (9.413) out of 10, based on 39 reviews in the last 2 years. Over all time Amberley Hall Care Home has 147 reviews.

Overall Experience

  • 96
  • 41
  • 7
  • 2
  • 1

Date Published

147
22
28
39
108

Review from John E (Respite Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 15 nights at Amberley Hall on a rehabilitation course. My mobility and ability to look after myself improved greatly during my time there.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you so much for your kind review. I am pleased you enjoyed your stay at Amberley Hall, I will share this with my team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your positive review. I will pass this on to my team. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Respite Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, friendly and helpful staff, all patient and nothing was too much trouble. Especially good care from the physiotherapist who always encouraged me to do more than I thought possible. It was particularly helpful to have physio sessions everyday. I am very grateful for all the care I have received.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind words, I will share as well with the physiotherapy team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Respite Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, always very pleasant and willing to help, nothing was too much trouble. Hope I don't have to but would certainly come back here if need be. Thanks to all members of staff in Amberley Hall Care Home.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind words. So pleased you had a good experience. I will share this with my team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neville C (Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal service is very good, very obliging, very patient and they listen to me. A member of staff has been very helpful to me since moving into Amberley Hall. I have a very nice room and have been treated with dignity and respect.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you so much for your kind review which I will share it with my team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris N (Son of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Absolutely excellent team at Amberley Hall's Regency Suite.
Special mention to two members of staff in particular 'great team'.
Many many thanks to the team in the OT suite, your help with ongoing support is quiet simply superb!
Thank you staff in reception. A splendid stay for my mother. Many thanks
and keep up the good work 'you guys are legends'.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your feedback. It is nice to hear your mother was happy from staying with us and we wish her all the best for future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony W (Respite Resident) assisted by family/friend published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long stay in the hospital, it was decided I would transfer to Amberley Hall for rehabilitation. I was very apprehensive and reluctant to transfer. I soon realised my fear had been unwarranted. I have received the most caring and considerate treatment from carers and therapists alike. The whole
team have not just gone the extra mile, they've run a marathon. Many, many thanks.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind review which I will pass on to my team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Respite Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very helpful and happy, the food was very poor. I felt safe 24 hours a day, and it was kept very clean everywhere.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind review. I will share this with all team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma D (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff friendly and helpful. The care Mum has received to date has been very good and I am always informed of her health and what she had been doing in the community she is in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W G (Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round in particular the staff who were more than caring.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind feedback. I will share this with my team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Niece of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt arrived at Amberley Hall in the Autumn following another spell in hospital . My aunt is unable to manage on her own at home and so Amberley has provided an excellent solution. The arrival arrangements were straightforward and the staff very friendly and welcoming both towards us and my aunt.
Although my aunt still has health limitations, since her arrival at Amberley she has continued to go from strength to strength and is starting to feel more settled. Every time we have visited, the staff have been very helpful and friendly. As her nearest relatives but living almost 200 miles away, we were very concerned to find the right environment for my aunt. Happily, we feel that Amberley is a very good fit. We have appreciated the efforts made by management and the senior care team to keep us informed and feel very reassured that my aunt is in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Brother of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Amberley Hall when she could no longer be looked after in her own home. The Amberley Hall staff cared for her with great skill and humanity in her last months. I do not think anyone could have done more and I am grateful to them all.

Reply from Adina Marginean, General Manager Amberley at Amberley Hall Care Home

Thank you for your kind review. It is our pleasure to make sure all our residents are made welcome and happy. Positive feedback means the world to our team. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie l (Respite Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently left Amberley Hall Care Home following my second visit.
My room in the Sandringham suite was very large and had an en-suite bathroom. It was fully equipped and spotlessly clean.
The carers who came to help me shower and dress each morning were always ready to help with anything I
needed. I was able to tell them how they could help me, and they carried out my morning routine with enthusiasm and aplomb.
Food coming from the Amberley Hall kitchen was superb, with several meal options, and in the reception area, there was a refreshments unit serving a wide range of teas and coffees, snacks and crisps and a selection of magnificent homemade cakes.
Entertainment at Amberley Hall included musicians who were brought in to entertain residents, and the staff organised events relating to the time of year.
I consider Amberley Hall to be the best care home in the area, and I thank the staff there for their care, kindness and compassion during my stay.

Reply from Adina Marginean, Generla Manager Amberley at Amberley Hall Care Home

Thank you, Debbie, please come back and visit any time.
Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter-in-law of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to make the difficult decision to move my husband's mum into care due to her advancing Alzheimers, we were thankful we discovered Amberley Hall. Events unfolded alongside which meant we also had to ensure his 90-year-old father with advancing Parkinson's had a safe and nurturing place to
take care of him from discharge after 4 months in hospital. The staff are professional, kind, patient and thoughtful towards their residents whilst understanding the needs of the relatives - which is particularly important as we live 120 miles away but need to feel close.

Reply from Adina Marginean, General Manager Amberley at Amberley Hall Care Home

Thank you for your lovely review. It is always so wonderful for our team to hear our success stories. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon E (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit, the first impressions are entering a lovely, friendly, warm environment, always clean. The staff are amazing and always on hand to help. When we visit it feels very homely and comfortable and relaxed. The nursing staff are brilliant, any questions are answered no matter how busy they
are. Always give you time and this is really important.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love them all. They are good to me. They make me laugh. All in all, everything is good.

Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home

Thank you for your review, we are very pleased to hear you are enjoying your time with us. It's always a pleasure to hear such positive feedback about our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev S (Private Carer of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The person I support spent two weeks at Amberley hall whilst I was on holiday.
On returning to pick him up, it was a joy to see how well he looked. There was an obvious good relationship with all the staff and it was clear he had been well looked after. Will definitely be returning when a spell of
respite is needed again as it's comforting to know he is happy and safe at Amberley.

Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your lovely review. It is always so wonderful for our team to hear our success stories. We look forward to having your client stay with us again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise S (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a crisis with Mum's living arrangements and after viewing other options I found the Amberley Team. Chaos turned quickly into the calm, honest, and professional support we needed to move to the next stage. The home is bright and clean with tea and biscuits on top to ease the nerves. The dreaded
'moving in' day was handled wonderfully and facilitated by the trust Mum quickly developed in the home manager who is a truly exceptional person. One of the hardest decisions I have ever made was made as easy as it can be by the Amberley Team. Thank you!

Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your review, Amberley are always striving to be the best support that our residents and relatives need. We are very pleased to hear that we could have been a help at this time and will continue to help every step of the way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan V (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband can't see very much at all and his hearing is very poor without his hearing aids. When visiting him I noticed one hearing aid was sticking out so I removed it and saw that it was in the wrong ear and I think the tubes had been adjusted to make it fit so I tried to put them in the right ears
but couldn't do it so we left them out. To begin with, I thought he wasn't being taken to the dining room because it was easier not to, but I understand now that it was because he didn't want to go and wanted to stay in his room. He was therefore not very happy and was glad to come home.

Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home

We are sorry to hear that not every part of your husband's experience went to plan. We take on board your comments and will work together with our team to provide a better outcome going forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Mum's dementia means she no longer knows who I am, I still enjoy my visits to her when I can get to Amberley Hall. I live in Devon and rely on being able to telephone to see how she is. Although I don't speak to Mum (she doesn't really enjoy telephone calls), the staff are always very kind
and helpful and bring me up to date on Mum's general health and activities so I continue to feel involved in her life.

Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home

Dearest relative, the care team at Amberley really understand the importance of good communication and that feelings matter the most. It is an honour to take good care of your mother and we are delighted that you enjoy your visits. Kindest regards, Amberley Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Amberley Hall Care Home is calculated as follows: ( (278 Excellents x 5) + (111 Goods x 4) + (48 Satisfactorys x 3) + (12 Poors x 2) + (6 Very Poors x 1) ) ÷ 455 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (6)

Jude

Jude Shibu

Job Title: Home Manager

Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

Mari

Mari Mourao

Job Title: Customer Relationship Manager

Joined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Eduardo

Eduardo Suanez

Job Title: Head Chef

Joined: 2020

My name is Eduardo, and I have over 12 years of experience as a chef. I’ve proudly been part of the Amberley Hall Care Home team for the past 5 years. I’m passionate about making a positive difference in the lives of our residents, food has the power to bring joy, comfort, and connection. If I can brighten someone’s day with a delicious meal or a favourite treat, then I’ve achieved what I set out to do.

Juliet

Juliet Gilbert

Job Title: Head of Housekeeping

Joined: 2014

Juliet joined Amberley Hall in 2014 as part of the auxiliary team and has worked her way up to become our Head of Housekeeping. With years of experience both in her current role and in previous positions, Juliet brings expertise, dedication, and a true passion for maintaining a clean, safe, and welcoming environment for our residents. Her attention to detail, caring nature, and strong people skills make a real difference every day in the lives of those we support.

Helen

Helen Hendry

Job Title: Business Administrator

Joined: 2014

I’m Helen Hendry the Business Administrator at Amberley Hall and I've been working here for over 11 years
I’m very Passionate about what I do and like to make a difference to the Residents and also their Families.

Robert

Robert Brown

Job Title: Gardner Maintenance

Joined: 2009

Bob first joined Amberley Hall on a college work experience placement in gardening and quickly became a valued part of the team. In 2009, he joined us permanently as part of the housekeeping team, and in 2013, he stepped into his current role as our Gardener & Maintenance. Known and appreciated by everyone, Bob is always happy to lend a hand. His hard work, dedication, and pride in keeping our grounds and facilities looking their best truly shine through in everything he does.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amberley Hall Care Home to verify any information. View our terms and conditions. Amberley Hall Care Home has an Enhanced Service - more info.