Devonshire Care in Derbyshire | 1 Care Home

Review of
Bank Close House
from Damian l (Son of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

What a lovely place. The managers are so helpful, thoughtful and caring, and this attitude filters down to all the staff. My mother did not have a bad word to say about the staff or the accommodation, which is high praise indeed coming from someone who could find fault in anything! All the staff helped

make the experience of moving Mum into the home a lot less stressful than it otherwise might have been. I would recommend Bank Close House.

Reply from Sharon Madin, Manager at Bank Close House

Thank you for your kind words. This is much appreciated by all. It was a pleasure to take care of your mum and embraced her character and for us a home this is what we strive to do and feel proud to know that your mum complimented the staff team and this is a privilege. We as a home are delighted that our ethos shown through and again many thanks and take good care!

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Review of
Bank Close House
from Gill W (Daughter of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

Our whole family were so impressed by the care and attention given by ALL the staff here towards Mum. She needed respite care following a few weeks in hospital and needed some TLC. The staff and management team here at Bank Close House were totally caring, thoughtful and attentive at all times.

We noticed they went above and beyond to support Mum, for example taking time out to curl her hair and making sure she was comfortable, working to getting Mum back on her feet and independent again. We also noticed how kind and thoughtful all the staff were to other residents, continually caring and chatting with them. The staff were always working and with the residents. Really humbling to see the love and care shown to others. Well done to you all! Just lovely people. The old house is beautiful - lovely to sit in the grounds - with the new wing very smart if you prefer mod cons.
A huge personal thank you to everyone here and we would fully recommend Bank Close House.

Reply from Sharon Madin, Manager at Bank Close House

Thank you for your kind words. This is very much appreciated. We as a team strive to provide top quality care with a home from home experience and we are delighted that you feel this has been achieved for your mum here at Bank Close House. We will ensure to cascade your positive feedback to the staff team and are again grateful for your kind words. Take good care!

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Review of
Bank Close House
from Debbie A (Friend of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My friend has been at this home since May 2024 as she has Alzheimer's. She was happy there but bored as they do nothing with them apart from play bingo which she can't do. They've had one live music afternoon in nearly a year despite stating different on their website. They had packed her clothes the

day I was moving her so I didn't get chance to check anything and on unpacking she's got items not hers and a lot missing. She often looked unkempt and so do some of the others. 2 residents were wandering corridors in this large house with no staff in sight and didn't know where to go I had to fetch the cook from the kitchen to assist them as no staff around. Senior staff often stood at the back door smoking so the house smells of smoke. Member of staff smells of alcohol which is a concern when giving out meds. I've also witnessed a lot of things so I would not recommend this care home at all. Avoid if you want a caring home.

Reply from Sharon Madin, Manager at Bank Close House

Thank you for review We take all feedback very seriously if you wish to discuss your concerns, please contact the home On your friend's admission to Bank Close House. social activities were discussed, at the time You stated she didn't enjoy activities and would prefer staff's company. We have many activities that our residents enjoy. on your visits positive feedback was always given. Unfortunately, as your friend's needs changed it was agreed BCH was no longer the most suitable place. We were asked by you to pack your friends' belongings. BCH is designed for service users to mobilise freely if they wish and all care has been taken to reduce the risk of harm should they wish to mobilise freely. Bank Close House has a designated smoking area outside away from the home this is used by staff and residents. We have not had any concerns or evidenced any staff smelling of alcohol. Kind Regards, Sharon Madin (Home Manager)

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Review of
Bank Close House
from D S (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum has been at Bank Close House a few weeks now, at first she was upset due to a big change.
Mum is very comfortable now Bank Close is very homely and cosy, the staff are very friendly and attentive, the manager is very approachable, nothing is too much trouble for him, hard-working.
Would definitely

recommend Bank Close House.

Reply from Sharon Madin Kyle Naughton, Manager at Bank Close House

Thank you so much for your Kind Words, this is much appreciated. Bank Close House strives to provide the full home from home experience and top quality care which we are glad reflects your mums and also your experience. We will ensure to cascade your feedback to the care team who will be delighted. Kind Regards!

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Review of
Bank Close House
from V T (Wife of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

My husband arrived at the care home at the end of September with mobility issues from a fractured hip. He also has dementia and this has been a slow ongoing process the last ten years. I had arranged a holiday for October and normally our children look after him but were not able to on this occasion

due to the mobility issues. The plan was for him to come home in November but so far this has not been possible.
He has settled in well and appears to be content there. He doesn't tell me anything but the staff are very pleasant and helpful. I can visit anytime and management are always available to answer queries. His room is in the new extension and is well equipped and comfortable with an en suite bathroom.
I can't comment on value for money as this is my first experience of long term use of a care home and I believe most care homes in the area charge the same fees. He has had short stays at another home in the past but this was some years ago when fees cost considerably less.

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Review of
Bank Close House
from Donna H (Daughter-in-law of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and helpful, couldn't do enough for you. Look after my father-in-law. Excellent, nowt is too much trouble.

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Review of
Bank Close House
from Patricia S (Wife of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

As residential care is a new experience for my husband and myself, I have nothing to compare Bank Close House with. However, so far, the experience is proving generally good. Most importantly, my husband is settling in well. Although the home is undergoing renovations, safety, comfort for the residents

and cleanliness are very good. The food is also good, according to my husband who really enjoys it! Management and staff are always happy to listen to my concerns and have helped to solve them. I'm informed of any necessary changes to medication and treatment he needs. The atmosphere is friendly and informal which encourages us to visit frequently any time, apart from meal times. Overall, I'm very relieved that my husband feels happy and comfortable with the helpful and caring staff.

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Review of
Bank Close House
from Stephen C (Friend of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

I visit once a week my friend's mother who has advanced dementia. The support she is receiving is excellent. The staff all appear to be in tune with the situation and with each other. Good teamwork.

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Review of
Bank Close House
from Claire W (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

All the staff, who are very kind and helpful with lots of patience, have helped my mum settle and be comfortable at Bank Close House.

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Review of
Bank Close House
from David S (Son of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

The care provided for my mother at Bank Close House has been and continues to be absolutely first-class. As soon as you enter the door, the first feeling is of the friendliness of the environment within the home. All the team show genuine care for all the residents, be they there for short-term respite

or permanent residents. It really does have the feel of being a family home for everyone and I wouldn’t hesitate to recommend Bank Close House to anyone who needs care or who has a loved one needing care and support.

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Review of
Bank Close House
from Linda B (Daughter of Resident) published on 21 August 2023

Submitted via Website • Report

Overall Experience

Staff are always friendly and welcoming. They show respect and dignity to my mum, even when she is being difficult. They always show kindness and are caring towards her. Mum receives high-quality care. The setting is home-from-home and person-centred. I would recommend this home. Beautiful, old house.

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Review of
Bank Close House
from H C (Friend of Resident) published on 1 May 2023

Submitted via Postal Card • Report

Overall Experience

The home is very old looking due to the age of the building. I'm sure it could be brought more up-to-date. The staff are friendly and are good with the patients. am kept up to date on my friend's health by telephone if I am not able to visit him. I am overall pleased with the care he has been given.

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Review of
Bank Close House
from Paul N (Son of Resident) published on 21 December 2022

Submitted via Postal Card • Report

Overall Experience

Mum moved into Bank Close House, Hasland in August 2022 from a previous Care Home that I had concerns about. The staff at BCH seem very friendly whenever I visit and very approachable. However, although mums overall care is much improved compared to her previous placement, I do still have concerns.

My main issue is the laundry, so many of mums clothing items went missing even though carefully labelled everything before she went into BCH. This became so repetitive that we now do all of mums laundry ourselves, despite being included in her fees. I am unsure if any stimulating activities take part at BCH either. Mum seems much happier in BCH which means a lot, but there certainly is room for improvement.

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Review of
Bank Close House
from M B (Wife of Resident) published on 25 January 2022

Submitted via Postal Card • Report

Overall Experience

Where do I begin? Just to say how much you do for my husband, it has been a hard eighteen months for everybody. Your staff are the most professional, loving and kind people towards not just my husband but our whole family. It's been difficult for everybody. I love my husband dearly and without you all

caring for him, I would have missed out on your love and hard work. Love you all.

Reply from Morag Roddis, Operations Manager at Bank Close House

Thank you so much for your kind words, this means a lot to the whole staff team. Your husband was a much loved resident and a great character who kept us all on our toes, he is missed by us all. It’s been a pleasure to care for him and getting to know you and your family. We will miss your visits too but you know you are welcome to call for a coffee and a chat anytime. Thank you

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Review of
Bank Close House
from Sharon L (Daughter of Resident) published on 7 June 2021

Submitted via Website • Report

Overall Experience

My Father had a short respite stay here. Due to the level of care he received, we had no alternative but to move him to another home.

In my opinion, I feel the home is inadequate and would greatly benefit from some further staff training to ensure the best care is given to its residents in the

most professional way.

I am unable to recommend this care home as it fell below my standards.

Reply from Becky Hart, Registered Manager at Bank Close House

I am sorry Bank Close House was not suitable for you. Staff enjoyed caring for your father he was a lovely gentleman and they were pleased with the lovely thanks and comments from your mum after staff managed to assist him to walk again. All staff have mandatory training plus many additional training courses, many completed annually.
I would be very happy to discuss your concerns with you.
Again sorry your experience was not a good one.

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Review of
Bank Close House
from Kevin S (Husband of Resident) published on 16 September 2019

Submitted via Website • Report

Overall Experience

The staff care a great deal about those under their supervision and work hard, despite the fact that they are few in number. The meals are great and nutritious. The setting of the home is fantastic, in its own grounds with large gardens and lots of trees. A very relaxing setting.

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Review of
Bank Close House
from Terence F (Son of Resident) published on 1 July 2019

Submitted via Postal Card • Report

Overall Experience

Mum is always well presented and clean. The food and staff are excellent. I have no concerns about Mum's welfare.

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Review of
Bank Close House
from Julie W (Daughter of Resident) published on 25 June 2019

Submitted via Postal Card • Report

Overall Experience

The level of care Mum gets from the staff is exceptional. Also, on the ball for any medical issues, Mum may have, with medication or if needing medical attention i.e. doctor, nurse etc. We are always kept informed.

Reply from Morag Roddis, Operations Manager at Bank Close House

Thank you. The staff are very pleased with your lovely compliments.

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Review of
Bank Close House
from Elizabeth G (Daughter of Resident) published on 24 April 2018

Submitted via Website • Report

Overall Experience

My mum was at Bank Close from September 2017 to February 2018. It's a pity I can't mention names of staff as they were all so brilliant with Mum, and some deserve a special mention for going well above what would be expected.
Mum always said she never wanted to go into a home and was not happy about

it, but the staff treated her so well and helped to improve her mobility again after a fall as well as making her feel valued. They all enjoyed having a joke and sharing stories with her. Mum settled in quickly and began to actually be very happy there - and I would have said that would never happen. I would often spend many hours with her there and never felt I was in their way - in fact, the exact opposite.
Yes, the building and facilities are old and a bit shabby, but quite charming and Mum preferred that to bright, shiny modern premises anyway.
Unfortunately, mum had a stroke and has moved into a nursing home. However, she says it is her aim to return to Bank Close - praise indeed!

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Review of
Bank Close House
from Joy J (Granddaughter of Resident) published on 30 August 2017

Submitted via Website • Report

Overall Experience

My Gran was in for a week for respite. The staff were friendly, approachable, caring and nothing was too much trouble.

On arriving, they asked my Gran all about her usual routine and respected her wishes.
I had no concerns whatsoever with the care my Gran received from the staff.

Reply from Jill Cocking, Operations Manager at Bank Close House

Thank you so much for your kind words and appreciation of the staff at Bank Close House.
I will ensure this is passed onto them, I know everyone will be delighted.

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