Care Homes Owned by Devonshire Care in Derbyshire

If mum had any issues, I'm certain she would say so.

From looking around last October and all the time my mum has been in, the home has had a very homely feel and is much less clinical than some of the homes we considered. We have been very happy with the care my mum has received at Bank Close and she seems very settled and happy there. The staff are helpful and attentive. I think they care very much about the residents they are looking after. I and my family have no concerns whatsoever.

When we were looking for respite for my Dad this was the only home that said 'No appointment needed come see us anytime' We went the same day and found the right place for my dad. The Manager and staff are fabulous they go out of there way to support residents and families. Home cooked menu all the time and always encouring residents to join others for meals etc.

My dad was in for 3 weeks respite and then stayed an extra few months before he sadly passed away.

Many thanks to all the staff the care was exceptional and we would definitely recommend this care home to others.

What a lovely place. The managers are so helpful, thoughtful and caring, and this attitude filters down to all the staff. My mother did not have a bad word to say about the staff or the accommodation, which is high praise indeed coming from someone who could find fault in anything! All the staff helped make the experience of moving Mum into the home a lot less stressful than it otherwise might have been. I would recommend Bank Close House.

A huge personal thank you to everyone here and we would fully recommend Bank Close House.

My friend has been at this home since May 2024 as she has Alzheimer's. She was happy there but bored as they do nothing with them apart from play bingo which she can't do. They've had one live music afternoon in nearly a year despite stating different on their website. They had packed her clothes the day I was moving her so I didn't get chance to check anything and on unpacking she's got items not hers and a lot missing. She often looked unkempt and so do some of the others. 2 residents were wandering corridors in this large house with no staff in sight and didn't know where to go I had to fetch the cook from the kitchen to assist them as no staff around. Senior staff often stood at the back door smoking so the house smells of smoke. Member of staff smells of alcohol which is a concern when giving out meds. I've also witnessed a lot of things so I would not recommend this care home at all. Avoid if you want a caring home.

Would definitely recommend Bank Close House.

I can't comment on value for money as this is my first experience of long term use of a care home and I believe most care homes in the area charge the same fees. He has had short stays at another home in the past but this was some years ago when fees cost considerably less.

Staff are friendly and helpful, couldn't do enough for you. Look after my father-in-law. Excellent, nowt is too much trouble.

As residential care is a new experience for my husband and myself, I have nothing to compare Bank Close House with. However, so far, the experience is proving generally good. Most importantly, my husband is settling in well. Although the home is undergoing renovations, safety, comfort for the residents and cleanliness are very good. The food is also good, according to my husband who really enjoys it! Management and staff are always happy to listen to my concerns and have helped to solve them. I'm informed of any necessary changes to medication and treatment he needs. The atmosphere is friendly and informal which encourages us to visit frequently any time, apart from meal times. Overall, I'm very relieved that my husband feels happy and comfortable with the helpful and caring staff.

I visit once a week my friend's mother who has advanced dementia. The support she is receiving is excellent. The staff all appear to be in tune with the situation and with each other. Good teamwork.

All the staff, who are very kind and helpful with lots of patience, have helped my mum settle and be comfortable at Bank Close House.

The care provided for my mother at Bank Close House has been and continues to be absolutely first-class. As soon as you enter the door, the first feeling is of the friendliness of the environment within the home. All the team show genuine care for all the residents, be they there for short-term respite or permanent residents. It really does have the feel of being a family home for everyone and I wouldn’t hesitate to recommend Bank Close House to anyone who needs care or who has a loved one needing care and support.

Staff are always friendly and welcoming. They show respect and dignity to my mum, even when she is being difficult. They always show kindness and are caring towards her. Mum receives high-quality care. The setting is home-from-home and person-centred. I would recommend this home. Beautiful, old house.

The home is very old looking due to the age of the building. I'm sure it could be brought more up-to-date. The staff are friendly and are good with the patients. am kept up to date on my friend's health by telephone if I am not able to visit him. I am overall pleased with the care he has been given.

Mum moved into Bank Close House, Hasland in August 2022 from a previous Care Home that I had concerns about. The staff at BCH seem very friendly whenever I visit and very approachable. However, although mums overall care is much improved compared to her previous placement, I do still have concerns. My main issue is the laundry, so many of mums clothing items went missing even though carefully labelled everything before she went into BCH. This became so repetitive that we now do all of mums laundry ourselves, despite being included in her fees. I am unsure if any stimulating activities take part at BCH either. Mum seems much happier in BCH which means a lot, but there certainly is room for improvement.

Where do I begin? Just to say how much you do for my husband, it has been a hard eighteen months for everybody. Your staff are the most professional, loving and kind people towards not just my husband but our whole family. It's been difficult for everybody. I love my husband dearly and without you all caring for him, I would have missed out on your love and hard work. Love you all.

My Father had a short respite stay here. Due to the level of care he received, we had no alternative but to move him to another home.

In my opinion, I feel the home is inadequate and would greatly benefit from some further staff training to ensure the best care is given to its residents in the most professional way.

I am unable to recommend this care home as it fell below my standards.

The staff care a great deal about those under their supervision and work hard, despite the fact that they are few in number. The meals are great and nutritious. The setting of the home is fantastic, in its own grounds with large gardens and lots of trees. A very relaxing setting.

Mum is always well presented and clean. The food and staff are excellent. I have no concerns about Mum's welfare.