Care Home Owned by Devonshire Care in Derbyshire

time and always encouring residents to join others for meals etc.

My dad was in for 3 weeks respite and then stayed an extra few months before he sadly passed away.

Many thanks to all the staff the care was exceptional and we would definitely recommend this care home to others.

make the experience of moving Mum into the home a lot less stressful than it otherwise might have been. I would recommend Bank Close House.

We noticed they went above and beyond to support Mum, for example taking time out to curl her hair and making sure she was comfortable, working to getting Mum back on her feet and independent again. We also noticed how kind and thoughtful all the staff were to other residents, continually caring and chatting with them. The staff were always working and with the residents. Really humbling to see the love and care shown to others. Well done to you all! Just lovely people. The old house is beautiful - lovely to sit in the grounds - with the new wing very smart if you prefer mod cons.
A huge personal thank you to everyone here and we would fully recommend Bank Close House.

day I was moving her so I didn't get chance to check anything and on unpacking she's got items not hers and a lot missing. She often looked unkempt and so do some of the others. 2 residents were wandering corridors in this large house with no staff in sight and didn't know where to go I had to fetch the cook from the kitchen to assist them as no staff around. Senior staff often stood at the back door smoking so the house smells of smoke. Member of staff smells of alcohol which is a concern when giving out meds. I've also witnessed a lot of things so I would not recommend this care home at all. Avoid if you want a caring home.

recommend Bank Close House.

due to the mobility issues. The plan was for him to come home in November but so far this has not been possible.
He has settled in well and appears to be content there. He doesn't tell me anything but the staff are very pleasant and helpful. I can visit anytime and management are always available to answer queries. His room is in the new extension and is well equipped and comfortable with an en suite bathroom.
I can't comment on value for money as this is my first experience of long term use of a care home and I believe most care homes in the area charge the same fees. He has had short stays at another home in the past but this was some years ago when fees cost considerably less.

and cleanliness are very good. The food is also good, according to my husband who really enjoys it! Management and staff are always happy to listen to my concerns and have helped to solve them. I'm informed of any necessary changes to medication and treatment he needs. The atmosphere is friendly and informal which encourages us to visit frequently any time, apart from meal times. Overall, I'm very relieved that my husband feels happy and comfortable with the helpful and caring staff.

or permanent residents. It really does have the feel of being a family home for everyone and I wouldn’t hesitate to recommend Bank Close House to anyone who needs care or who has a loved one needing care and support.

My main issue is the laundry, so many of mums clothing items went missing even though carefully labelled everything before she went into BCH. This became so repetitive that we now do all of mums laundry ourselves, despite being included in her fees. I am unsure if any stimulating activities take part at BCH either. Mum seems much happier in BCH which means a lot, but there certainly is room for improvement.

caring for him, I would have missed out on your love and hard work. Love you all.

most professional way.

I am unable to recommend this care home as it fell below my standards.

it, but the staff treated her so well and helped to improve her mobility again after a fall as well as making her feel valued. They all enjoyed having a joke and sharing stories with her. Mum settled in quickly and began to actually be very happy there - and I would have said that would never happen. I would often spend many hours with her there and never felt I was in their way - in fact, the exact opposite.
Yes, the building and facilities are old and a bit shabby, but quite charming and Mum preferred that to bright, shiny modern premises anyway.
Unfortunately, mum had a stroke and has moved into a nursing home. However, she says it is her aim to return to Bank Close - praise indeed!