"I cannot thank the team at this nursing home enough for the exceptional care they provide to my father. From the very beginning, they have…"
Read all 31 reviews
24 Rooms
Location Type
Care Home
Aran Lodge in Westcliff on Sea provides a welcoming, friendly home for its residents.
Residents receive the care and support they need such as respite care.
Residents have the chance to take ... Read more
"Myself and my family and friends of my father having nothing but praise for the staff and management of Amber Lodge in Westcliff. The staff…"
Read all 23 reviews
from £1,000 / week
25 Rooms
Location Type
Care Home
Amber Lodge Care Home in Essex provides a welcoming home for people who need care.
Trained, compassionate staff give people personalised care in a supportive environment.
Residents can take ... Read more
"I am finding it difficult to find the words that adequately convey my gratitude to all the staff for the care given to my sister. She has…"
Read all 36 reviews
from £1,500 / week
21 Rooms
Location Type
Care Home
Ambika Lodge Care Home has been awarded the 'Top 20 Award' for Care Homes recommended in the East of England for 2019 and now 2020.
This family orientated care home is owned and operated by three ... Read more
"Brilliant Care Home!
Umika Care Home is truly a home from home. The staff are caring, compassionate, and always go the extra mile to make…"
Read all 15 reviews
from £1,100 / week
29 Rooms
Location Type
Care Home
Umika Lodge is under new management since December 2018. Since the new management, major improvements have been made and Umika Lodge has received a lot of positive feedback.
The new company is ... Read more
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Umika Homes Reviews in Essex (105)
9.7
Umika Homes has a Group Review Score of 9.7 (9.650) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Umika Homes must have a Review Score.
from Lisa S (Daughter of Resident) published on 5 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot thank the team at this nursing home enough for the exceptional care they provide to my father. From the very beginning, they have shown genuine kindness, patience, and compassion, not just to him but to our entire family.
The staff go above and beyond every single day. They treat my father
with dignity and respect, always taking the time to make him feel comfortable, safe, and valued. It gives us such peace of mind knowing he is surrounded by people who truly care about his wellbeing and happiness.
The home itself is always clean, welcoming, and well-maintained, with a lovely, friendly atmosphere. Communication is excellent - we are kept informed and feel reassured that any concerns are listened to and addressed promptly.
Most importantly, my father is happy there. Seeing him smile, engaged in activities and chatting with staff, means everything to us. We are incredibly grateful for the dedication, warmth, and professionalism shown by the whole team. We highly recommend!
Reply from Sunita Warner, Director at Aran LodgeThank you so much for your kind words regarding the care your father receives. It was truly heartwarming for the whole team to read your message.
Knowing that your father feels comfortable and valued here is our highest priority. We genuinely enjoy his company, and he is a much-loved member of our home. Our staff take great pride in their work, and hearing that they give your family peace of mind means a great deal to us.
Thank you for being such a supportive part of our home. We look forward to seeing you again soon.
from Shoneen F (Daughter of Resident) published on 27 February 2026
Submitted via Website • Report
Overall Experience2.0 out of 5
My father had been here for 3 weeks. Unfortunately he was end of life. On every occasion we requested a call should my father's health deteriorate so that we could be there when he passed. We got a call after he passed. When i said on the phone prior we should have been called the carer was taken back.
My mother & I turned up at the lodge to see my father & I asked again why we hadnt been called to be told it was quick she checked him he was breathing then went to give someone a cup of tea & he was gone. My father died alone. Not only that after saying our goodbyes upon leaving the carer asked whether we would be taking his stuff & i was shocked & said we would come back in the morning as this was late at night. On our return we went to his room was passed a black bag by the cleaner. No one asked how we were or passed on their condolences. We packed his bags, tv and personal belongings wasnt helped they turned all their back on us at the coffee machine when leaving and didnt assist!
Reply from Sunita Warner, Director at Aran LodgeWhile we offer our condolences, it is disappointing that this review focuses solely on the final hour, overlooking the exceptional care and friendliness our team provided throughout his stay. We worked hard to support your large family, including arranging for a local Priest to visit and it is a shame to see that effort disregarded. When a resident is not on 1-2-1 observation, predicting the exact moment of passing is impossible without a sudden change in condition. Our carers must attend to all residents, and he passed peacefully while a carer was assisting another resident. Regarding his belongings, the question was ill-timed, and we have addressed this with the shift. However, the black bags were provided only because you requested something to carry items in. It was a practical response, not a sign of disrespect. Given the high standard of care we maintained, we ask that you reconsider this rating as it does not reflect the full scope of our work
from J G (Daughter of Resident) published on 16 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff at Aran Lodge have been amazing. They took great care of my mother in the 14 months she was with them. Their patience and kindness is beyond just a job for them.
Reply from Sunita Warner, Director at Aran LodgeThank you so much for your kind words. Your mum has been more than a delight since she's been with us. Nothing makes us smile more than seeing her get up and dance to the singer, or watching her pottering around, watering plants and folding washing.
from Mark W (Son of Resident) published on 16 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Myself and my family and friends of my father having nothing but praise for the staff and management of Amber Lodge in Westcliff. The staff and management were so caring, kind and friendly to both my father and everyone that visited him. They were all very hard working and considerate to all my father's
needs and everyone was very informative and kept us up to date with everything that was happening. Dad's room was large and spacious and bright and airy. Amber Lodge was very clean and tidy. We haven't got a negative thing to say. I would highly recommend Amber Lodge.
Reply from Veekash Bhowaneesing, Director at Amber Lodge Care HomeThank you for your review.
It's really kind of you to say all of that. We're glad your dad was looked after with care, and that you, your family and friends felt welcome when you visited. Keeping families updated matters, so it's good to hear you felt informed throughout.
Thanks as well for mentioning his room and how clean the home was. We really appreciate the recommendation.
from Danny M (Son of Resident) published on 31 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I honestly could not have wished for a better nursing home for my mum to be cared for. Sister May and her staff are incredible in what they do for the residents and make the family feel totally at ease. I would highly recommend Amber Lodge
Reply from Veekash Bhowaneesing, Director at Amber Lodge Care HomeThank you for your review.
We're really pleased to hear you felt your mum was well cared for at Amber Lodge and that our team helped you feel at ease throughout.
from Kelly M (Granddaughter of Resident) published on 30 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff at Amber Lodge demonstrated outstanding professionalism, patience and cheerfulness when looking after my nan during the last weeks of her life. The atmosphere at Amber Lodge was always so calming and welcoming when we visited and nan always spoke very highly of the staff and how they were constantly
checking on her, chatted if she felt in the mood and how she generally felt very comfortable with them . She also loved her airy room and always commented how spotless it was.
Care Staff took time to understand nan and what was important to her, the routine she preferred and her likes and dislikes; it was funny to hear Elle saying, "You're the boss Marie!" As a family, we felt so confident that she was in the best hands as her health was declining and she needed more and more support.
They do an incredible job, and we were so very lucky to have found a place for nan at Amber Lodge and would recommend to other families without hesitation.
Reply from Veekash Bhowaneesing, Director at Amber Lodge Care HomeWe really appreciate your kind words about the care your nan received in her final weeks. It means a lot to hear you found Amber Lodge calm and welcoming, and that she felt comfortable and well looked after. Thank you as well for mentioning the room and cleanliness. The team works hard to keep everything to a high standard.
We're also grateful you felt confident she was in safe hands . Thank you for your kind review, and please accept our sincere condolences.
from J C (Daughter-in-law of Resident) published on 26 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The perfect place for a vulnerable person to live their final days.
Beautiful care given by all staff in a warm & safe environment from outstanding people.
All aspects of personal living identified & supported through nursing,nutritional,social & emotional care..
No other words needed.
Thank you.
xx
Reply from Su, Director at Aran LodgeThank you so much for these incredibly kind words. Knowing that our care helped someone feel safe, supported, and at peace truly means everything to us. I shared your message with the whole team, it really touched them. Thank you for taking the time to write this.
from Kathy H (Daughter of Resident) published on 15 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our experience during a very difficult time was of joining with an extended family who really cared. They had the knowledge and experience to care for Dad's needs, in a caring and efficient environment. Every member of staff was 'over and above' with making sure Dad's needs were met, not only needs,
but preferences and interests too. We were always warmly welcomed and would highly recommend Aran Lodge for their warmth, professionalism and efficiency.
Reply from Sunita Warner, Director at Aran LodgeThank you so much for sharing this. It means a great deal to know your dad was cared for as an individual, not just for his needs but for who he was. Our team will be truly touched by your words and the trust you placed in us. They loved the christmas drinks you genreously donated for too. We are very grateful for your recommendation.
from P G (Son of Resident) published on 8 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We were very happy with the level of care my mum received. Mum was safe, warm and well looked after. The staff were exceptional in all their caring roles for my mum. Her room was clean and tidy, Mum's bed was changed every day and not once were there any bad smells. My mum had dementia and did not eat
she had enough of life and sadly passed to soon.
Reply from Sunita Warner, Director at Aran LodgeThank you for sharing this and for trusting us with your mum's care. Caring for someone at the end of life is a privilege we never take lightly. Our thoughts are with you and your family.
from Iain P (Son of Resident) published on 1 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Cannot thank the staff at amber Lodge enough for taking the time to help my mum with the settling in process and her continuing care until her last days. Every aspect of her care was monitored impeccably. Couldn't have asked for a better place for her to see out her final months.
Reply from Veekash Bhowaneesing, Director at Amber Lodge Care HomeThank you for your review.
We're glad we could support your mum with settling in and care through to her final days, and we appreciate your kind comments about the standard of monitoring and care.
Please accept our sincere condolences, and thank you again for trusting Amber Lodge.
from Julia W (Daughter of Resident) published on 19 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Brilliant Care Home!
Umika Care Home is truly a home from home. The staff are caring, compassionate, and always go the extra mile to make residents feel loved and supported. It's such a warm and welcoming environment - we couldn't ask for a better forever home for our beloved mum.
A special thank
you to Stacy, who is an amazing carer - kind, patient, and dedicated. Knowing Mum is in such good hands means the world to us.
Reply from Kelly Santa Cruz, Registered Manager at Umika Lodge Care HomeThank you Julia for your kind words. It means so much to the staff and Stacey will be forever appreciative of the recognition. We thoroughly enjoy having Mum as part of the family and reminiscing with her about her past, it sounds like she has had an amazing life and we hope for that to continue with us for a long time!
from William S (Son-in-law of Resident) published on 18 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother-in-law Yvonne has been at Umika Lodge since Sept 2021. Nothing is too much trouble for these wonderful carers. There are no nasty smells when you walk in and always clean and tidy. The staff are all so welcoming, friendly and entertaining! The activities including singers and parties they
have are brilliant. The food is lovely and was even tempted to have Christmas dinner there last year. My partner was so worried when Yvonne first went to Umika but we have had no problems and the difference is amazing. This care home is the best by far as my own mother was in a care home in Vange near Basildon and it was abysmal. Well done Umika, keep up the good work.
Reply from Kelly Santa Cruz, Registered Manager at Umika Lodge Care HomeWilliam, we cannot express how much these words means to myself and the staff. Yvonne always bring light to our lives and smiles on our faces. We have enjoyed the past 5 years and look forward to many more, celebrating many occasions with her, and your family.
from Denise P (Daughter of Resident) published on 12 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We would like to thank Aran Lodge in Westcliffe for taking care of our dad for the short time he was with you. You took care of him with dignity. Even though he wasn't eating, you always offered him food and drink. It's nice that you have tea and coffee facilities in a lounge where we often went whilst
you were taking care of my father's private needs. It really is a shame he didn't get to appreciate everything you had to offer. We can't thank you enough for your help in making our father's last days comfortable.
from J M (Respite Resident) published on 21 October 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Caring staff, generally excellent and very kind, including the staff. I was well looked after.
Reply from Veekash Bhowaneesing, Home Manager at Amber Lodge Care HomeWe would like to thank you for taking the time to leave such thoughtful feedback following your short stay with us. We're so pleased to hear that you felt well cared for and treated with dignity during your time here - it truly means a lot to our team. Your kind words about our staff, management, and support are especially appreciated, and we're glad you found the rooms comfortable and our home to be safe and welcoming. We also appreciate your honest scores across all areas, as they help us to reflect and continue improving the experience we provide. It was a pleasure having you with us, and we hope you're doing well following your stay.
from Tonya B (Daughter of Resident) published on 24 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
September 7th is my mum's birthday and it has always been one of her favourite days, it's her special day. Mum has vascular dementia and bed bound . I have a great relationship with all the staff they are so kind and friendly.
My family and I walked into mum's room and it was decorated for her birthday
not just a couple of balloons there were streamers banners the lot and a lovely cake where all the staff came and sang to her. That day since a long time was the best I'd seen mum she was aware it was her birthday and all the staff went above and beyond to make her day special. This was the easiest review I've ever had to write. I thank you all for making my mum feel so special not only for her birthday but always. She really does love you all x
Reply from Vic Bhowaneesing, Home Manager at Amber Lodge Care HomeThank you for taking the time to share such a thoughtful review. We are truly delighted to hear that your mother's birthday was such a memorable occasion for both her and your family. It was a privilege for our team to be able to decorate her room, arrange the celebration, and share in making the day special.We are especially pleased to know that your mother was aware of her birthday and that the efforts of the staff brought her joy. Your kind words about the team's care and commitment mean a great deal and will be shared with everyone involved.At Amber Lodge , we strive to ensure all our residents feel valued, respected, and cared for every day, and it is very rewarding to know this has been reflected in your experience.Thank you once again for your generous feedback and for placing your trust in us.
from Margaret L (Sister of Resident) published on 23 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am finding it difficult to find the words that adequately convey my gratitude to all the staff for the care given to my sister. She has been at Ambika Lodge for 20 months now. The home is very well kept and comfortable. The food is home cooked, nutritious and varied.
from Zennor B (Granddaughter of Resident) published on 15 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We had a great experience with Amber Lodge Care Home recently for my Nan's end of life care.
Our family would like to thank the whole team at Amber Lodge for the care and support they gave our mum and Nan, especially in her final days. She was always treated with kindness, dignity, and respect, and
it meant so much to us to know she was in such good hands.
The staff showed great compassion not only towards her but also towards us as a family during a very difficult time. Their patience, warmth, and dedication brought us comfort and reassurance, and we are truly grateful for all they did.
We would highly recommend Amber Lodge for the outstanding care they provide.
Reply from Veekash Bhowaneesing, Home Manager at Amber Lodge Care HomeThank you so much for your kind words and for taking the time to share your experience. It was a privilege for us to care for your Nan, and we are honoured that you entrusted us with her care in such an important time. We are truly touched to hear that our team's compassion, patience, and support brought comfort to both her and your family. Treating every resident with dignity, kindness, and respect is at the heart of everything we do, and your feedback means a great deal to the whole team. On behalf of everyone at Amber Lodge, we send our heartfelt thanks and best wishes to you and your family.
from C A (Daughter of Resident) published on 9 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum was looked after amazingly well by all members of staff. She was always comfortable and her personal care was excellent.
Reply from Veekash Bhowaneesing, Home Manager at Amber Lodge Care HomeThank you so much for your kind review. We're delighted to hear that your mum felt comfortable and well cared for, and that our team's personal care met your expectations. We'll be sure to share your lovely feedback with all staff-it means a great deal to them. We're committed to providing compassionate, person-centred care every day, and it's wonderful to know this was reflected in your mum's experience. Thank you again for taking the time to share your thoughts.
from S R (Daughter of Resident) published on 29 August 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I can't thank the team at Ambika enough for the incredible care and compassion they show my mum every single day. From the moment she moved in, I felt welcomed and reassured. The staff are not only highly professional but genuinely kind, treating residents with dignity, patience, and warmth.
It gives
me such peace of mind knowing she's in a place where she's safe, well-cared for, and valued.
Reply from Liza Gines, Home Manager at Ambika Lodge Care HomeThank you for your thoughtful feedback. We are delighted to know that your mother feels safe, cared for, and valued at Ambika Lodge. The team takes great pride in providing compassionate, person-centred care, and your kind words will mean a great deal to them.
from Liz S (Daughter of Resident) published on 29 August 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Very friendly staff, do everything to make sure resident are comfortable, no request is ever a problem.
Entertainment is fantastic and the activities offered are varied to meet all residents capabilities.
I would definitely recommend this care home.
Reply from Liza Gines, Home Manager at Ambika Lodge Care HomeThank you for your kind words and recommendation. We are pleased to hear that you value our staff, activities, and entertainment, and we will share your feedback with the team.
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