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Care Home Owned by Dormy Care Communities in Herefordshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dormy Care Communities in Herefordshire

Only the locations & reviews in Herefordshire for Dormy Care Communities are showing below.

View the details of all 5 locations (with 376 reviews) owned by Dormy Care Communities

Dormy Care Communities Locations in Herefordshire (1)

 - Browse 1 Care Home owned by Dormy Care Communities in Herefordshire
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Brockington House
35 Hafod Road, Hereford HR1 1SQ 
9.7 130 reviews
Brockington House, Hereford, Herefordshire
"My Mother has just left the home following a month of respite care. She was treated and cared for wonderfully by all the staff. Great care…"   Read all 130 reviews
  • from £1,878 / week
  • 70 Rooms
Location Type Care Home

Located in the cathedral city of Hereford and surrounded by stunning countryside, Brockington House Care Community, managed by Dormy Care, offers exceptional care within a luxurious and welcoming ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Dormy Care Communities Reviews in Herefordshire (130)

9.6

Dormy Care Communities has a Group Review Score of 9.6 (9.635) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dormy Care Communities must have a Review Score.

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Review of

Brockington House

from S R (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has just left the home following a month of respite care. She was treated and cared for wonderfully by all the staff. Great care was taken to make her welcome and safe and both my sister and I were made to feel very confident that she would be looked after in what was a very challenging period
for us as a family. Visits to her were made easy and relaxed and information about how she was doing and how things were going were shared with us regularly. In short we would heartily recommend Brockington House and thank everyone there for looking after our mother so well
Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington HouseThank you so much for your kind words. We are delighted to hear that your mother felt welcome and safe during her respite stay. It was our pleasure to care for your mother, and we thank you for recommending Brockington House.
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Review of

Brockington House

from M D (Son of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a stroke, my 96-year-old mother could no longer live independently. 24/7 care was needed.
Mum has settled in really well and is positively thriving in the home environment.
All of the staff go the extra mile and really encourage Mum to remain as independent as possible. Joining with other
residents for activities and meals has been of great benefit to her. Happy and healthy. Couldn't ask for more.
Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington HouseWe really appreciate you taking the time to share your experience. It's fantastic to hear that your mother is happy.
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Review of

Brockington House

from Peter C (Husband of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly and professional, the biggest compliment I can say is that I trust them to look after my wife (Carole) tenderly and compassionately.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind words which I will pass on to the team it is a pleasure to care for your wife.
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Review of

Brockington House

from J J (Respite Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The purpose of my stay at Brockington House, for nearly 7 weeks was to recuperate from surgery to my knees. During this time my main aim to achieve the best recovery, was combining rest and regular exercises. It always felt to me that all members of staff, of any role, ensured I was cared for aplenty.
Even during some dark recovery days, staff gave me encouragement, dignity, respect, empathy with kindness and always tasty meals, a cosy bedroom and plenty of entertainment every day - if I desired. It is a happy place. I feel grateful to have chosen Brockington to help me heal.
Reply from Alexandra Onisor, RGN and Deputy Manager at Brockington HouseThank you so much for sharing your wonderful feedback. It means a great deal to us to know you felt respected, comfortable, and well supported by everyone.
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Review of

Brockington House

from L M (Friend of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend was diagnosed with early dementia and Alzheimer's, she made the decision herself to move to Brockington. She liked the "Hotel with Care" and the wine with her meals! Not to mention the silver service! During her 3 years at Brockington House, her changing needs have been more than met,
and it has been a great comfort to me knowing that she has been happy and so well cared for. Without exception, the staff are brilliant, such a remarkable team with such a skilful leader.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind review and it was our pleasure to care for your friend
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Review of

Brockington House

from S H (Friend of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is definitely a hotel with care a five-star hotel, with the very best of care. Brockington is staffed by a faultless, caring and skilled team who are led by the best of leader.
The activities are plentiful, entertaining and stimulating.
Thank you for looking after my friend so well.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words and it was our pleasure to care for your friend
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Review of

Brockington House

from Grant C (Son of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a residents for 5 years. She was happy and well looked after, during some challenging times in her life. She was always treated with dignity and care, and made many friends among the staff. I had no doubt that she was in the best place to see out her final years.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words which I will pass on to the team
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Review of

Brockington House

from Janet W (Resident) assisted by family/friend published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always treated with such kindness and dignity - I cannot fault my care here.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words we are pleased that you are so confortable with us
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Review of

Brockington House

from Jacquie H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been with you for a year now. She is very settled and seems to like all of the staff and other residents. When I visit it feels very much a community and very welcoming to all that visits. There is always something going on and a lovely atmosphere. The staff have great respect in what I have
seen to all.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words which I will pass to the team
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Review of

Brockington House

from J A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, without exception are caring and compassionate towards my father. At times his condition causes him to become agitated; however, the staff always appear calm and reassuring.
As a visitor, I always feel welcomed.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words it is our pleasure to care for you.
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Review of

Brockington House

from Louise B (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family we have been very pleased with the care my mother has received during her respite period. My initial enquiry was handled quickly and efficiently when many other care homes failed to respond. Mum settled in quickly and the home is clean, 'hotel like' with excellent staff and activities.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words and review and I am very happy we were able to help
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Review of

Brockington House

from S F (Niece of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been resident at Brockington for two years and has been cared for and supported with the greatest dignity and compassion. The staff are kind and welcoming to family members and friends too; it really does feel like one big happy family at Brockington! Staff members must enjoy working there
as they're always smiling and friendly and it's lovely to see familiar faces every time we visit.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind words and review we are delighted that you are happy with the care and support provided
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Review of

Brockington House

from J F (Resident) assisted by family/friend published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here since October 2024. I am very happy here and very well looked after. All staff have been friendly, caring and always ensure I have what I need. If there is anything wrong, I am always well looked after.
I have no complaints at all!
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind review and we are so happy that you have settled so well.
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Review of

Brockington House

from Laura K (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Brockington for respite care in September 2025 following a hip replacement. Her dementia has developed and we're hoping we can make her a permanent resident.
Brockington go above and beyond. It's not like any other care home. They have been incredibly supportive and understanding
of my mothers care needs. It's given me great peace of mind knowing she is so well cared for.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your very kind words and we are happy that you are pleased with the care and experience.
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Review of

Brockington House

from Christine E (Respite Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had two weeks of real T.L.C. while I recovered from a broken femur. I was very impressed with the care & warmth of the staff, food & activities provided.
A happy 2 weeks & able to cope on my own at home afterwards. Thank you
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words we are very pleased that we assisted your recovery. And that you are now doing well.
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Review of

Brockington House

from Andrew D (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.
The staff
(pinkies) were amazing and made her remaining time at Brockington House very happy.
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Review of

Brockington House

from Neil H (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner
Encouragement to go to entertainment activities
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Review of

Brockington House

from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!
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Review of

Brockington House

from E L (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)
Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is sometimes
not.
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Review of

Brockington House

from V W (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel
welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
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Awards / Recognitions (2)

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