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Care Home Owned by Dormy Care Communities in Herefordshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dormy Care Communities in Herefordshire

Only the locations & reviews in Herefordshire for Dormy Care Communities are showing below.

View the details of all 5 locations (with 350 reviews) owned by Dormy Care Communities

Dormy Care Communities Locations in Herefordshire (1)

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1 Care Home owned by Dormy Care Communities in Herefordshire
Brockington House

35 Hafod Road, Hereford HR1 1SQ 

9.7 117 reviews
"Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring…"   Read all 117 reviews
Location Type Care Home

Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care. Opened in August… Read more about Brockington House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Physical Disability
  • Palliative Care
  • 70 Rooms
  • from £1,798 / week

Dormy Care Communities Reviews in Herefordshire (117)

9.8

Dormy Care Communities has a Group Review Score of 9.8 (9.771) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dormy Care Communities must have a Review Score.

Overall Experience
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Reviewer Connection to Dormy Care Communities
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Review of

Brockington House

from Andrew D (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.
The staff
(pinkies) were amazing and made her remaining time at Brockington House very happy.
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Review of

Brockington House

from Neil H (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner
Encouragement to go to entertainment activities
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Review of

Brockington House

from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!
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Review of

Brockington House

from E L (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)
Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is sometimes
not.
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Review of

Brockington House

from V W (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel
welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
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Review of

Brockington House

from Valerie L (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is very good. My friend is very happy here which is so good to know. She is always kept very clean & tidy as are the rooms. The staff are very welcoming and helpful. Good security too.
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Review of

Brockington House

from Elizabeth P (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my father has received since moving into Brockington Care Home with my mother last JUly have been nothing short of excellent. Sadly my mother passed away within 4 weeks of them moving into Brockington and the staff were wonderful to Dad during this very traumatic period and continue
to look after him so well
Even the entertainment staff take so much time and trouble to support the residents and tailor sessions to appeal to different residents
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Review of

Brockington House

from June K (Respite Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed by all staff their courtesy & politeness very nice and welcoming also dignity of dementia patients extremely pleasant
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Review of

Brockington House

from Guy B (Son of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for your continued care of my mother
She is very happy and content at Brockington, with wonderful care in the most amazing environment
Thanks for all involve and keep up the good work.
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Review of

Brockington House

from Susan L (Sister of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good clean friendly very helpfull.
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Review of

Brockington House

from R T (Wife of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My 82-year-old husband with Parkinson's dementia went into Brockington house care home for five weeks' respite. At first he seemed fine, but within days he was moved to a locked unit because of "wandering" - something the home already knew about. When I returned early from holiday I found him heavily
sedated, unshaven with food stuck in his beard, and looking neglected. Managers told me they could not manage him and he would have to leave. Later I discovered he had not even been given a prescribed calming medication, which may explain the problems they complained of. After moving to a specialist dementia home he immediately joined in activities, was calm, and showed none of the behaviours reported by Brockington house. This experience left me very disappointed in the standard of care he received.
Reply from Shann Thomas, Home Director at Brockington House
I am very sorry that you disappointed with the care your husband received during the 5 weeks he was in Brockington House. We tried very hard to support your husbands needs but unfortunately, due to…read more
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Review of

Brockington House

from J W (Respite Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are exceptional in their professional approach. The house keeping staff are outstanding in their diligence and standard of cleanliness.
The food is disappointing and varies in quality. Eg very nice roast pork lunch. Friday fish & chips poor quality fish. Menu lacks imagination, choice & variety
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Review of

Brockington House

from Nina F (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am glad to have the opportunity to praise the care that Brockington offered my dad. A special mention must be made to all the staff who provided such diligent care and attention. This was particularly so during his final days with them. The humanity and love they showed was beyond compare. Also the
great care they offered me during this incredibly sad time. I have no hesitation in recommending Brockington House.
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Review of

Brockington House

from Peter S (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a modern purpose built care home. It is extremely well run with caring staff who all come across as individuals who really care, are always ready to help and appear happy and fulfilled in their work. A wide range of activities are available seven days a week. My mother was isolated and lonely
as well as prone to worry before moving here. Since then she has turned a corner and is perfectly content.
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Review of

Brockington House

from J H (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in well due to the staff, pleasant, kind and respectful manner at all times. The whole building is spotless. The rooms are welcoming and home from home. Lots of things to do on a day-to-day basis which is good for the mental state of my mum. Any questions are always answered at any
time. Very much like a calm space and very sociable people who seem to enjoy each other's company.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words I will pass this on to the team.
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Review of

Brockington House

from A K (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier with Brockington House. Just knowing my mother is receiving the best and kindest care we could hope for gives us peace of mind. She is comfortable and content. The manager and staff are warm and attentive to her and communicative and understanding with us. None of this comes
cheaply, of course, but we are prepared to pay the high fees to ensure her utmost well-being.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words which I will pass on to the team.
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Review of

Brockington House

from C D (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for over four years now and it's a lovely place for its residents. I've recently visited a number of homes in the area and Brockington House is, most definitely, one of the best and vastly better than most. The building is a safe, clean and good-looking place but of course. it's the
staff that make the difference. Cleaners, maintenance, admin, activities, physio, hairdresser, management, nurses and carers - they're absolutely marvellous. Caring, knowledgeable: keeping residents safe and happy.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your very kind words which I will pass on to the team.
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Review of

Brockington House

from D C (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Brockington House for over three years. After a couple of months, she was moved to the dementia unit where she settled very quickly. The care she receives is excellent, she is treated with kindness and dignity at all times and I am always kept informed of anything that
relates to her.
The manager has always been extremely professional and helpful with anything that I have requested, as has every single member of staff who will do everything they can to ensure the residents are well cared for, happy and safe.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words which I will pass on to staff.
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Review of

Brockington House

from Carole K (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad moved into Brockington House September 2020 during lockdown. Their need for care was urgent and we feel fortunate that a room was available at very short notice. Dad, sadly, died four months later. Mum stayed on and is now 100 years old. Over the last four years, all the staff have been
wonderful. She is very well cared for in this beautiful home and when we visit, our family are made to feel welcome as part of the Brockington community! A lovely party was arranged for her big birthday and Mum was thoroughly spoilt. We highly recommend Brockington House and their kind, dedicated, caring staff. Thank you.
Reply from Shann Thomas, Home Director at Brockington House
Thank you for your kind words which I will pass on to staff.
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Review of

Brockington House

from Sally J (Daughter of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we entered Brockington House, we knew that it was the right place for my mother... It's like walking into a five-star hotel! My mother has now been in here for twelve months and during that time, she has been looked after so well - nothing is too much for all the carers.
There are so many
comfortable sitting areas for all the residents if they need some peace and quiet and so many wonderful organised games that they can join in if desired.
All in all, a wonderful retirement home/hotel.
Reply from Shann Thomas, Home Director at Brockington House
Thank you so much for your kind words, it is our pleasure to care for your mother.
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Awards / Recognitions (2)

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