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Care Home Owned by Dormy Care Communities in Herefordshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dormy Care Communities in Herefordshire

Only the locations & reviews in Herefordshire for Dormy Care Communities are showing below.

View the details of all 5 locations (with 362 reviews) owned by Dormy Care Communities

Dormy Care Communities Locations in Herefordshire (1)

 - Browse 1 Care Home owned by Dormy Care Communities in Herefordshire
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Brockington House
35 Hafod Road, Hereford HR1 1SQ 
9.7 124 reviews
Brockington House, Hereford, Herefordshire
"My mother was a residents for 5 years. She was happy and well looked after, during some challenging times in her life. She was always…"   Read all 124 reviews
  • from £1,878 / week
  • 70 Rooms
Location Type Care Home

Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home ... Read more about Brockington House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Dormy Care Communities Reviews in Herefordshire (124)

9.6

Dormy Care Communities has a Group Review Score of 9.6 (9.649) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dormy Care Communities must have a Review Score.

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Review of

Brockington House

from Grant C (Son of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a residents for 5 years. She was happy and well looked after, during some challenging times in her life. She was always treated with dignity and care, and made many friends among the staff. I had no doubt that she was in the best place to see out her final years.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words which I will pass on to the team
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Review of

Brockington House

from Janet W (Resident) assisted by family/friend published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always treated with such kindness and dignity - I cannot fault my care here.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words we are pleased that you are so confortable with us
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Review of

Brockington House

from Jacquie H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been with you for a year now. She is very settled and seems to like all of the staff and other residents. When I visit it feels very much a community and very welcoming to all that visits. There is always something going on and a lovely atmosphere. The staff have great respect in what I have
seen to all.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words which I will pass to the team
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Review of

Brockington House

from J A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, without exception are caring and compassionate towards my father. At times his condition causes him to become agitated; however, the staff always appear calm and reassuring.
As a visitor, I always feel welcomed.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words it is our pleasure to care for you.
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Review of

Brockington House

from Louise B (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family we have been very pleased with the care my mother has received during her respite period. My initial enquiry was handled quickly and efficiently when many other care homes failed to respond. Mum settled in quickly and the home is clean, 'hotel like' with excellent staff and activities.
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words and review and I am very happy we were able to help
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Review of

Brockington House

from S F (Niece of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been resident at Brockington for two years and has been cared for and supported with the greatest dignity and compassion. The staff are kind and welcoming to family members and friends too; it really does feel like one big happy family at Brockington! Staff members must enjoy working there
as they're always smiling and friendly and it's lovely to see familiar faces every time we visit.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind words and review we are delighted that you are happy with the care and support provided
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Review of

Brockington House

from J F (Resident) assisted by family/friend published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here since October 2024. I am very happy here and very well looked after. All staff have been friendly, caring and always ensure I have what I need. If there is anything wrong, I am always well looked after.
I have no complaints at all!
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your kind review and we are so happy that you have settled so well.
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Review of

Brockington House

from Laura K (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Brockington for respite care in September 2025 following a hip replacement. Her dementia has developed and we're hoping we can make her a permanent resident.
Brockington go above and beyond. It's not like any other care home. They have been incredibly supportive and understanding
of my mothers care needs. It's given me great peace of mind knowing she is so well cared for.
Reply from Shann Thomas, Home Director at Brockington HouseThank you for your very kind words and we are happy that you are pleased with the care and experience.
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Review of

Brockington House

from Christine E (Respite Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had two weeks of real T.L.C. while I recovered from a broken femur. I was very impressed with the care & warmth of the staff, food & activities provided.
A happy 2 weeks & able to cope on my own at home afterwards. Thank you
Reply from Shann Thomas, Home Director at Brockington HouseThank you so much for your kind words we are very pleased that we assisted your recovery. And that you are now doing well.
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Review of

Brockington House

from Andrew D (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything at Brockington House, from buildings and facilities, to human resources, have been meticulously researched, therefore ensuring all care provided meets the individual needs of residents.
When the menu wasn't to my mum's liking, something else of her choice was always provided.
The staff
(pinkies) were amazing and made her remaining time at Brockington House very happy.
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Review of

Brockington House

from Neil H (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Need to improve checking & looking after hearing aids Regular weekly battery change
Encouragement to go to lunch, dinner
Encouragement to go to entertainment activities
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Review of

Brockington House

from S G (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Brockington provide excellent care and a safe and very homely environment for all the residents. Our family are so pleased we found Brockington and we can relax knowing mum is very well looked after. Out thanks to the whole team!
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Review of

Brockington House

from E L (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brockington House is a lovely place to live - it's clean and staff are welcoming. It is expensive compared to other homes (inc homes in SE England where one would expect to pay a premium.)
Care staff are generally lovely - kind, patient and caring. Food in the ward for people with dementia is sometimes
not.
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Review of

Brockington House

from V W (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy here and considers it her home now. It's like a 5* hotel. Her room is perfect for her needs. Activities are varied 10/10. Rooms immaculate, always clean & tidy. Staff are amazing & always have a friendly word for Mum. As a visitor it is always a pleasure to visit, always made to feel
welcome. A lovely atmosphere in the coffee shop. The trips are a great idea & always popular.
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Review of

Brockington House

from Valerie L (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is very good. My friend is very happy here which is so good to know. She is always kept very clean & tidy as are the rooms. The staff are very welcoming and helpful. Good security too.
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Review of

Brockington House

from Elizabeth P (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my father has received since moving into Brockington Care Home with my mother last JUly have been nothing short of excellent. Sadly my mother passed away within 4 weeks of them moving into Brockington and the staff were wonderful to Dad during this very traumatic period and continue
to look after him so well
Even the entertainment staff take so much time and trouble to support the residents and tailor sessions to appeal to different residents
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Review of

Brockington House

from June K (Respite Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed by all staff their courtesy & politeness very nice and welcoming also dignity of dementia patients extremely pleasant
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Review of

Brockington House

from Guy B (Son of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for your continued care of my mother
She is very happy and content at Brockington, with wonderful care in the most amazing environment
Thanks for all involve and keep up the good work.
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Review of

Brockington House

from Susan L (Sister of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good clean friendly very helpfull.
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Review of

Brockington House

from R T (Wife of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My 82-year-old husband with Parkinson's dementia went into Brockington house care home for five weeks' respite. At first he seemed fine, but within days he was moved to a locked unit because of "wandering" - something the home already knew about. When I returned early from holiday I found him heavily
sedated, unshaven with food stuck in his beard, and looking neglected. Managers told me they could not manage him and he would have to leave. Later I discovered he had not even been given a prescribed calming medication, which may explain the problems they complained of. After moving to a specialist dementia home he immediately joined in activities, was calm, and showed none of the behaviours reported by Brockington house. This experience left me very disappointed in the standard of care he received.
Reply from Shann Thomas, Home Director at Brockington HouseI am very sorry that you disappointed with the care your husband received during the 5 weeks he was in Brockington House. We tried very hard to support your husbands needs but unfortunately, due to his presentation, we were unable to do so. We explained this very carefully to you and also assisted you to arrange his transfer to a specialist unit who were able to meet his needs. At no time was he unshaven nor unkempt and he was only ever given the medication for which he had been prescribed. We liaised with the specialist team at all stages in an attempt to support him but unfortunately without success. The decision for him to leave was not taken lightly and only after every attempt was made to meet his needs. Clearly, in a specialist unit, he is settled which is what was hoped for. I do hope that he will continue to be settled and enjoy his new home
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Awards / Recognitions (2)

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