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Care Home Owned by Dormy Care Communities in Herefordshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dormy Care Communities in Herefordshire

Only the locations & reviews in Herefordshire for Dormy Care Communities are showing below.

View the details of all 5 locations (with 334 reviews) owned by Dormy Care Communities

Dormy Care Communities Locations in Herefordshire (1)

 
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1 Care Home owned by Dormy Care Communities in Herefordshire
Brockington House

35 Hafod Road, Hereford HR1 1SQ 

9.8 109 reviews
"I am glad to have the opportunity to praise the care that Brockington offered my dad. A special mention must be made to all the staff who…"   Read all 109 reviews
Location Type Care Home

Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care. Opened in August… Read more about Brockington House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Physical Disability
  • Palliative Care
  • 70 Rooms from £1,798 / week

Dormy Care Communities Reviews in Herefordshire (109)

9.8
Dormy Care Communities has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dormy Care Communities must have a Review Score.

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Review of

Brockington House

from R T (Wife of Resident) published on 28 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My 82-year-old husband with Parkinson's dementia went into Brockington house care home for five weeks' respite. At first he seemed fine, but within days he was moved to a locked unit because of "wandering" - something the home already knew about. When I returned early from holiday I found him heavily
sedated, unshaven with food stuck in his beard, and looking neglected. Managers told me they could not manage him and he would have to leave. Later I discovered he had not even been given a prescribed calming medication, which may explain the problems they complained of. After moving to a specialist dementia home he immediately joined in activities, was calm, and showed none of the behaviours reported by Brockington house. This experience left me very disappointed in the standard of care he received.

Reply from Shann Thomas, Home Director at Brockington House

I am very sorry that you disappointed with the care your husband received during the 5 weeks he was in Brockington House. We tried very hard to support your husbands needs but unfortunately, due to his presentation, we were unable to do so. We explained this very carefully to you and also assisted you to arrange his transfer to a specialist unit who were able to meet his needs. At no time was he unshaven nor unkempt and he was only ever given the medication for which he had been prescribed. We liaised with the specialist team at all stages in an attempt to support him but unfortunately without success. The decision for him to leave was not taken lightly and only after every attempt was made to meet his needs. Clearly, in a specialist unit, he is settled which is what was hoped for. I do hope that he will continue to be settled and enjoy his new home

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Review of

Brockington House

from J W (Respite Resident) published on 28 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are exceptional in their professional approach. The house keeping staff are outstanding in their diligence and standard of cleanliness.
The food is disappointing and varies in quality. Eg very nice roast pork lunch. Friday fish & chips poor quality fish. Menu lacks imagination, choice & variety

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Review of

Brockington House

from Nina F (Daughter of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad to have the opportunity to praise the care that Brockington offered my dad. A special mention must be made to all the staff who provided such diligent care and attention. This was particularly so during his final days with them. The humanity and love they showed was beyond compare. Also the
great care they offered me during this incredibly sad time. I have no hesitation in recommending Brockington House.

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Review of

Brockington House

from Peter S (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a modern purpose built care home. It is extremely well run with caring staff who all come across as individuals who really care, are always ready to help and appear happy and fulfilled in their work. A wide range of activities are available seven days a week. My mother was isolated and lonely
as well as prone to worry before moving here. Since then she has turned a corner and is perfectly content.

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Review of

Brockington House

from J H (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in well due to the staff, pleasant, kind and respectful manner at all times. The whole building is spotless. The rooms are welcoming and home from home. Lots of things to do on a day-to-day basis which is good for the mental state of my mum. Any questions are always answered at any
time. Very much like a calm space and very sociable people who seem to enjoy each other's company.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words I will pass this on to the team.

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Review of

Brockington House

from A K (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with Brockington House. Just knowing my mother is receiving the best and kindest care we could hope for gives us peace of mind. She is comfortable and content. The manager and staff are warm and attentive to her and communicative and understanding with us. None of this comes
cheaply, of course, but we are prepared to pay the high fees to ensure her utmost well-being.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words which I will pass on to the team.

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Review of

Brockington House

from C D (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over four years now and it's a lovely place for its residents. I've recently visited a number of homes in the area and Brockington House is, most definitely, one of the best and vastly better than most. The building is a safe, clean and good-looking place but of course. it's the
staff that make the difference. Cleaners, maintenance, admin, activities, physio, hairdresser, management, nurses and carers - they're absolutely marvellous. Caring, knowledgeable: keeping residents safe and happy.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your very kind words which I will pass on to the team.

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Review of

Brockington House

from D C (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Brockington House for over three years. After a couple of months, she was moved to the dementia unit where she settled very quickly. The care she receives is excellent, she is treated with kindness and dignity at all times and I am always kept informed of anything that
relates to her.
The manager has always been extremely professional and helpful with anything that I have requested, as has every single member of staff who will do everything they can to ensure the residents are well cared for, happy and safe.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words which I will pass on to staff.

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Review of

Brockington House

from Carole K (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved into Brockington House September 2020 during lockdown. Their need for care was urgent and we feel fortunate that a room was available at very short notice. Dad, sadly, died four months later. Mum stayed on and is now 100 years old. Over the last four years, all the staff have been
wonderful. She is very well cared for in this beautiful home and when we visit, our family are made to feel welcome as part of the Brockington community! A lovely party was arranged for her big birthday and Mum was thoroughly spoilt. We highly recommend Brockington House and their kind, dedicated, caring staff. Thank you.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words which I will pass on to staff.

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Review of

Brockington House

from G B (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Brockington House in October and the home and staff have been absolutely fantastic with care for my mother.
The home has a wonderful atmosphere and is created by the wonderful staff and the facilities provided by the home.
Many thanks to all.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it is our pleasure to care for your mother.

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Review of

Brockington House

from Sally J (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered Brockington House, we knew that it was the right place for my mother... It's like walking into a five-star hotel! My mother has now been in here for twelve months and during that time, she has been looked after so well - nothing is too much for all the carers.
There are so many
comfortable sitting areas for all the residents if they need some peace and quiet and so many wonderful organised games that they can join in if desired.
All in all, a wonderful retirement home/hotel.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it is our pleasure to care for your mother.

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Review of

Brockington House

from Elizabeth P (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well looked after and finds the staff are lovely people and the care he receives is excellent.
As a family, we really enjoy visiting him and the staff and now feel we have an extended loving family through the care he receives and the lovely staff.
We thoroughly recommend Brockington
House.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it is our pleasure to care for your loved one.

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Review of

Brockington House

from H W (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Brockington since April 2024. I cannot fault the care of the staff, who feel like an extension of our family already. They are always looking for ways to make residents feel special, whether that is with birthday celebrations - the cakes are delicious, or with their ´resident
of the day'. Dad thinks the carers, housekeepers, nurses, activities organisers and receptionists are all brilliant; they make any visitors feel welcome, they all know dad well and show affection for him. There is always someone available to call on, speak to and ask questions of. Dad has been made very welcome since he moved in and although the transition from living at home to moving into a care home has been challenging, the staff at Brockington could not have done any more to help dad settle. Thank you.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it is our pleasure to care for your father.

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Review of

Brockington House

from Alison w (Niece of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I received a telephone call from a senior member of staff regarding my aunties care. Firstly, I wish to comment on how friendly and professional the staff member was on the call. She explained that my auntie was resident of the week and what this would entail and did I have any concerns. Well
my auntie has been a resident at the home coming up 5 years and what can I say? On behalf of my auntie and family, she is more than happy there. Each member of staff from carers, housekeeping, entertainment, reception, kitchen staff are very caring and nothing is to much trouble. It truly is a beautiful home with lovely gardens. Thank you once again to you all, oh and don't forget her glass of wine!!

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Review of

Brockington House

from Peter D (Son of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was at Brockington for 17 months. The care home looks like a hotel. He was in the dementia wing. There were some exceptionally good carers but some struggled understanding dementia. The management was poor and after only two weeks I was called to a meeting. I was told my father needed to leave.
After asking various questions about an incident that had occurred, it was evident that a full investigation hadn't been made. I was told he could stop short term but needed one-to-one care which would be charged. The following week I had a call from the Manager to say that the 'incident' wasn't my father's fault, it was another lady's, and she had subsequently left, as she was a "troublemaker" (No, she had dementia). Lovely premises, and some good staff but a poor Manager. After 17 months they said they couldn't meet his needs and he needed to leave.

Reply from Shann Thomas, Manager at Brockington House

Firstly we would like to thank you for your kind comments about our care staff and your reference to Brockington House looking like a hotel. For reasons of confidentially/safeguarding, we are unable to go into specific details about the issue you raised, but we believe we handled the matter as sensitively as possible. We would also like to stress that at no point was anyone referred to as a troublemaker. Brockington House currently has a review score of 9.9 out of 10 on this platform and we consistently receive five-star reviews from our residents and their families, which we believe accurately reflects the very highest standards of care we provide.

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Review of

Brockington House

from T P (Son of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received a high level of care from the staff team at Brockington House Care Home over a period of a year within excellent facilities.
The staff team supported her through a very difficult time and gave her the opportunity to progress with her life, beyond her stay at Brockington House.
She
was treated with patience, kindness and warmth and she was able to make a recovery at her own pace.
We're very grateful that she had the opportunity to receive support from the team and make friends with other residents, which gave her purpose and direction.

Reply from Shann Thomas, Manager at Brockington House

Thank you for taking the time to leave such a wonderful review about Brockington House. It is very touching and everyone at the home is grateful for sharing your positive experience here.

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Review of

Brockington House

from Oliver D (Grandson of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for lunch with my grandmother who recently moved in. The facilities, staff and food are fantastic. The interior design is stunning. Overall it is a fantastic place. Care really is a priority here.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words it is our pleasure to care for your Grandmother.

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Review of

Brockington House

from J H (Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted on arrival by happy and welcoming staff, who gave me a beautiful bouquet of flowers. My room was spacious and comfortable with a lovely view of the garden - bees, lawns, flowers, pigeons and a squirrel to watch. All the staff were extremely tired and caring as well as very patient. I had
a chest infection while staying there but it soon cleared with antibiotics and then I was able to join in with the many activities. I give them all top marks! Well done!

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words; it was our pleasure to care for you, and I will pass this message on to the team.

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Review of

Brockington House

from Kevin M (Son of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in Brockington is warm, caring, calm, and thoughtful. The staff are unfailingly friendly and smiling. It makes me very happy knowing that my father is being looked after so well in such a great place by such a wonderful team.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words; it is our pleasure to care for your father.

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Review of

Brockington House

from Malcolm H (Husband of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support from the staff, very good facilities and a wide range of activities. A very happy and caring feeling towards the residents and a warm reception from the staff every time I visit.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words; it is our pleasure to care for your mum.

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