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Care Home Owned by Dormy Care Communities in Dorset

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dormy Care Communities in Dorset

Only the locations & reviews in Dorset for Dormy Care Communities are showing below.

View the details of all 5 locations (with 362 reviews) owned by Dormy Care Communities

Dormy Care Communities Locations in Dorset (1)

 - Browse 1 Care Home owned by Dormy Care Communities in Dorset
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Pine Martin Grange Care Home
Sandford Road, Sandford, Wareham BH20 7AJ 
9.4 68 reviews
Pine Martin Grange Care Home, Wareham, Dorset
"Good for 21 months my only complaint is one medic who is like a bull in a china shop. I am happy here.…"   Read all 68 reviews
  • from £1,937 / week
  • 64 Rooms
Location Type Care Home

Pine Martin Grange offers homely comforts in a luxury setting. The ground floor is arranged for people with residential needs, many rooms having patio doors opening onto landscaped gardens. The first ... Read more about Pine Martin Grange Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Dormy Care Communities Reviews in Dorset (68)

9.6

Dormy Care Communities has a Group Review Score of 9.6 (9.649) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dormy Care Communities must have a Review Score.

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Review of

Pine Martin Grange Care Home

from T T (Resident) assisted by family/friend published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good for 21 months my only complaint is one medic who is like a bull in a china shop. I am happy here.
Reply from Maggie Griffith, Group Client Liaison Manager at Pine Martin Grange Care HomeThank you so much for your kind review and generous high scores. It is lovely to learn you are happy living at Pine Martin Grange, offering a 5 star review for each category, but we do take on board the comment you have made regarding a member of the team. We will come and chat with you to learn more and make sure everything is resolved. Once again, many thanks for your review.
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Review of

Pine Martin Grange Care Home

from Emma L (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an initial settling-in period mum has adjusted exceptionally well to living at Pine Martin Grange. She has really blossomed under the care of the wonderfully kind staff, everyone smiles and knows her name and asks how she is and this has resulted in mum approaching her whole day with a smile and
positive attitude. She enjoys and participates in all the activities and has made some great friends amongst the other residents. My siblings and I had been doing everything possible to keep her happy and healthy in her own home but this was proving to be impossible. The level of care offered by Pine is much more suited to her well being and the social interaction is unparalleled and so beneficial. We can therefore rest easy knowing she is safe, happy and well looked after.
Reply from Maggie Griffith, Group Client Liaison Manager at Pine Martin Grange Care HomeMany thanks for this lovely review. It is always nice to hear how the care and attention of our Team has helped your mum in such a positive way.
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Review of

Pine Martin Grange Care Home

from B B (Wife of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding, friendly, professional and genuine.
Reply from Maggie Griffith, Group Client Liaison Manager at Pine Martin Grange Care HomeIt is lovely to learn your experience of Pine Martin Grange has been so positive! Thank you so much for taking the time to leave this review.
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Review of

Pine Martin Grange Care Home

from K S (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On a day to day basis I feel that my mum receives excellent care. It has been important for her to get to know staff and residents alike and this over a period of time has happened. The day care staff are particularly excellent, as are the activities and trips out. She is less happy about the night
staff, who she feels are often rushed as they go on/off duty.
Reply from Maggie Griffith, Group Client Liaison Manager at Pine Martin Grange Care HomeThank you for your review, I am pleased you feel the care your mum receives at Pine Martin Grange is excellent and that the activities and trips out are too. Feedback from our families is extremely important, as it ensures we continue to provide the very best care and services for our residents. I wonder if you could kindly contact our Home Director when convenient, to discuss any worries you may have regarding the handover period during a shift change. Thank you once again for taking the time to review Pine Martin Grange, our families views are extremely important to us.
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Review of

Pine Martin Grange Care Home

from J D (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at PMG for more than 4 years and our family are very happy with all aspects of his care. The staff are very caring, capable and well trained. His room and clothes are always clean and well maintained. The activities staff provide stimulating and varied activities and the meals are
excellent, I couldn't imagine a home that would meet his needs any better, thank you.
Reply from Maggie Griffith, Group Client Liaison Manager at Pine Martin Grange Care HomeWhat a lovely review to receive. It is always particularly nice to hear from our families, when they have been visiting for many years. I will make sure your kind comments are shared with the Pine Martin Grange Team.
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Review of

Pine Martin Grange Care Home

from Martina W (Respite Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband needed urgent respite care after a long stay in hospital. The management team at Dormy Care found him a room at Pine Martin Grange, and within a few days he was there, it was amazing! From the first day, my husband completely felt at home. The facilities are like being in a five-star hotel,
the food is excellent. My husband has a rare neurological condition and within a couple of days, all the staff had been trained to understand his needs. We were very impressed with the knowledge of the nursing staff. All the staff are just lovely, caring and supportive. He really enjoyed the physio sessions that he had twice a week in the gym. He even had a trip to the beach for ice cream. Thank you all at Pine Martin Grange.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you so much for your lovely review - it was a pleasure to support your husband and to meet you both.
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Review of

Pine Martin Grange Care Home

from Elizabeth R (Respite Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very well appointed and comfortable but expensive if you do not need nursing as in my care after an operation to recover. The staff are very helpful and good, looking after people with all sorts of ailments.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you for your review - we enjoyed having you stay with us and hope to see you again.
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Review of

Pine Martin Grange Care Home

from S D (Respite Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for a respite stay and everything was great.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you so much - it was a pleasure to have you stay with us.
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Review of

Pine Martin Grange Care Home

from M F (Wife of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round. My husband enjoyed his stay.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you so much for your lovely review - we look forward to seeing you both soon.
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Review of

Pine Martin Grange Care Home

from Stephen H (Nephew of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was at Pine Marten for what turned out to be a brief stay. On the day that she was admitted, I came away wishing that we had made the arrangements sooner. That impression only increased over the time that she was there. I live 160 miles from the home and they phoned me at home to update me on
her progress. When I came back a week later I ended up staying for over 24 hours and I was made to feel so welcome and cared for and I was only a visitor! I really do wish that my aunt had been better able to experience/be aware of the care at Pine Marten for a lot longer. I sat in my aunt's room for a lot of that 24 hours and the frequency of visits by care assistants and nurses and, almost as importantly, their attitude, was excellent. If I had other relatives locally in need of care then I would put Pine Marten top of a list of ones that I would look at to recommend/arrange.
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Review of

Pine Martin Grange Care Home

from N R (Daughter of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
There is no doubt that this home has all the bells and whistles of a newly appointed care home. However, the needs for dementia patients were sadly lacking. My father was in the home for approximately six months. As a family we were repeatedly going in and having to clear up after my Dad's mishaps;
from literally wiping excrement walked across the carpet, to regularly cleaning his bathroom, to getting him in a shower. He got a nasty eye infection from repeatedly rubbing his eye with dirty fingernails.
Admittedly my father was not the easiest of patients. As a result, he was drugged up to the eyeballs to keep him quiet. Since moving him to a different home we have been able to take him off this medication and he is much happier and calmer. In conclusion, I would say that choose carefully if your loved one is in need of a lot of care. This home will leave too many of their patients unattended for too long. I'm assuming much of it is due to too high a patient ratio to staff numbers.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeI am so sorry to hear that you were dissatisfied with the service we provided to your father during his stay with us. During the initial time following his admission, we were more than able to meet his needs and he was happy and settled. As time progressed, we did our very best to support his escalating behaviours but it became very clear after an incident that this was not going to be possible in the longer term. We communicated our concerns and actions to your mother who was a frequent visitor and aware of the issues we were dealing with, including his refusal to accept personal care/continence management. We also involved the Community Mental Health team and his own GP at all stages and they advised us on medication and support. Our staffing levels are determined according to the assessed needs of those living in the home and never fall below this. Your father received one to one care for a considerable period of time until a suitable specialist home could be found.
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Review of

Pine Martin Grange Care Home

from Geraldine V (Sister of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff take good care of my sister. They facilitate her care with the agencies outside of the home.
They communicate with me on a regular basis.
Overall I find a well-run caring home.
The atmosphere is very pleasant.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you for sharing your kind thoughts. It is a pleasure to support your sister here at Pine Martin Grange.
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Review of

Pine Martin Grange Care Home

from S K (Son of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care Mum is receiving at Pine Martin. The staff are very caring and supportive. Mum has settled well into her new home. Visitors are always made welcome. I couldn't ask for more for Mum.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you for your feedback, it is a pleasure to care for Mum and to receive any visitors into our home. The team will be delighted to hear your thoughts.
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Review of

Pine Martin Grange Care Home

from Wendy B (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum and dad have settled well into Pine Martin Grange. The manager is very approachable and deals with any queries quickly and efficiently.
Despite the challenges with staffing throughout the healthcare sector, staff at Pine Martin Grange are thoughtful and kind and Mum and Dad always look clean
and tidy and well cared for.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you for your kind feedback - the team strive to deliver an extremely high standard of care and will be delighted to hear your thoughts. Our activities programme is constantly evolving to meet the needs and preferences of our residents, hopefully, the future programmes will be of greater interest to your mum and dad.
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Review of

Pine Martin Grange Care Home

from Gordon R (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased. Mum is safe, clean, fed, warm and treated with dignity.
Management/staff are very approachable and professional. Record keeping is excellent. Residents are known.
Find it a little disconcerting that residents can enter each other's rooms when doors are closed.
Overall very pleased
to have found Pine Martin Grange for Mum.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you for your kind words about our home and the care and support Mum receives. Happy to discuss anything that is concerning you with regards to residents that may walk with purpose. My door is always open so do pop in and chat with me next time you visit.
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Review of

Pine Martin Grange Care Home

from Gill S (Sister of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has complex medical needs but is younger than most residents in the home. The team have worked hard to make her feel at home. They are lovely people and the home is a pleasant environment for her and her visitors.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeThank you for choosing Pine Martin Grange for your sister, it is an absolute pleasure to be able to care and support her in our home. We are working on our menu development to further improve our food offerings, which hopefully will meet your sister's requirements.
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Review of

Pine Martin Grange Care Home

from Elizabeth S (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Pine Martin Grange are absolutely wonderful with Mum and she is well cared for, safe and happy. The facilities and activities are second to none and as a family member of a resident, I feel listened to and welcome.
Reply from Helen Lacey, Home Director at Pine Martin Grange Care HomeI am delighted to read your review and extremely pleased to read how happy you are with everything. I am thrilled that we have communicated so well together to ensure Mum's care needs are met.
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Review of

Pine Martin Grange Care Home

from Susan S (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management and staff at Pine Martin Grange made great efforts to help my mother settle in when she moved in as a permanent resident after the painful decision to leave her home of 35 years. The food, surroundings and facilities are exemplary. It was a difficult journey for Mum as she's suffered
issues with her health and well being but the support and care from the Pine Martin team has been tremendous.
Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care HomeThank you for taking the time to review our home. We are here to support you all and are thrilled with how your Mum is adapting.
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Review of

Pine Martin Grange Care Home

from L M (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pine Marten Grange could not have done more for my mother during her respite stay. They were attentive, thoughtful, efficient and kind. The facilities are excellent and the place has a real feeling of home about it.
Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care HomeThank you for your wonderful review. We are delighted that your mother enjoyed her respite stay and look forward to welcoming you all back in the future.
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Review of

Pine Martin Grange Care Home

from L M (Niece of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt seems happy with the care she is receiving. When I’m there the staff are very caring and treat her with respect as an individual. However, I do feel that the floor my aunt is on is understaffed. There have been two occasions when her hearing aids weren’t in. It makes such a difference if she
can hear better. Also her dental plate with several teeth on it was lost. She would never remove it herself in the day which leads me to believe it wasn’t put away properly at night.
Reply from Donna Milne-Barron, Fam at Pine Martin Grange Care HomeThank you for taking the time to review our home. We are sorry you have some concerns and would welcome the opportunity to discuss these with you.
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Awards / Recognitions (2)

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