Care Home Owned by Boutique Care Homes in Kent

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10 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Boutique Care Homes in Kent

Only the locations & reviews in Kent for Boutique Care Homes are showing below.

View the details of all 4 locations (with 226 reviews) owned by Boutique Care Homes

Boutique Care Homes Locations in Kent (1)

1 Care Home owned by Boutique Care Homes in Kent
Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs CT9 4FY 

10 47 reviews
"My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy. I am pleased with the care and support she…"   Read all 47 reviews
Location Type Care Home

Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated… Read more about Chartwell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 78 Rooms
  • from £1,500 / week

Boutique Care Homes Reviews in Kent (47)

10

Boutique Care Homes has a Group Review Score of 10 (9.954) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Boutique Care Homes must have a Review Score.

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Review of

Chartwell House

from E E (Resident) assisted by family/friend published on 9 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're delighted to hear that you're happy and comfortable here, enjoying your own space and activities. It's wonderful to know that our team's care gives both you and your family peace of mind.

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Review of

Chartwell House

from Hilary B (Daughter of Resident) published on 7 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Chartwell House for 7 weeks now, she has settled well and seems very happy.
I am pleased with the care and support she is getting , everyone seems very helpful and friendly.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind feedback. We're delighted to hear that your mum has settled in so well over the last 7 weeks and is happy at Chartwell House. Our team takes great pride in providing friendly, supportive care, and it's wonderful to know this has made a positive difference.

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Review of

Chartwell House

from Anne M (Niece of Resident) published on 29 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunt is so happy here. Home from home atmosphere. Staff, facilities, food and rooms all fantastic. They have cared & nurtured her and she's stronger, brighter and now talking well. Thank you all and I highly recommend this care home for your family & friends.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind feedback. We're delighted to hear that your aunt is happy and thriving with us. Creating a warm, "home from home" environment and providing attentive care is at the heart of what we do, and it's wonderful to know that this has made a difference. Your recommendation means a great deal to us!

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Review of

Chartwell House

from D B (Daughter of Resident) published on 15 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
As mum's health deteriorated after the death of her husband, we looked around care home options in our area. It had to be somewhere mum would be happy. Looking round Chartwell we were impressed at once with the fresh modern decor and the friendliness of the staff. The fact they have a nautical theme
running throughout seemed to be a sign as mum's husband was in the Royal Navy. Although it was very difficult leaving her home, she now calls Chartwell 'home'. We are happy knowing that the amazing staff not only give her the best care, but also have interesting and fun activities if she wants to participate, but if she doesn't she has a bright and spacious room overlooking the gardens if she wants to stay there. As mum says, nothing is too much trouble. We cannot fault the care and attention she receives. Book a tour, see for yourself!
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're delighted that your mother feels at home at Chartwell and enjoys both the care and activities on offer. Our team takes great pride in providing personalised support and creating a welcoming, comfortable environment for every resident. It means a lot to know that our efforts make a difference for both residents and their families!

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Review of

Chartwell House

from Diana P (Daughter of Resident) published on 11 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit our Mother regularly. The staff always make us feel very welcome and keep us updated and invite us to attend any events that are being held. Staff are always very happy which creats an amazing atmosphere. The place is furnished to a very high modern standard - immaculate! We feel reassured
that our Mother is being taken good care of and We highly recommend!


P.s They also provide excellent pastries ! :)

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your lovely feedback. We're delighted to hear that you feel so welcome when visiting and reassured by the care your mother receives. Our team takes pride in creating a happy, warm atmosphere and maintaining a comfortable, high-standard environment for all residents. Your recommendation means a great deal to us!

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Review of

Chartwell House

from S H (Daughter of Resident) published on 28 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Chartwell House for over 18 months. We know she is in safe hands and well looked after. Chartwell House was the best choice for mum when we needed to find a home for her, and she has been happy there since day 1, and most importantly, we know that she is safe and happy.
The staff are lovely, the facilities are clean, and there are a wide variety of activities for mum to join in /watch as she decides. It is easy to visit mum at times that work for us, and the bistro means mum feels like she feels she is treating us to coffee like she did in her previous life. I am very pleased with mum's care at Chartwell House and would recommend Chartwell House to anyone looking for the next forever home for their loved one
Reply from Jude Coveney, Admissions Manager at Chartwell House

We were so touched reading this heartfelt review from a family member of a resident at Chartwell House .Knowing that a loved one feels secure, cared for, and still able to enjoy the little things like a coffee catch-up in our bistro means the world to us. It's those everyday moments of connection that make life feel familiar, meaningful, and truly special.To hear "the best choice for mum" and "she has been happy there since day one" is exactly why we do what we do . Thank you for trusting us and for sharing such kind words about our wonderful team, our homely environment, and our vibrant activities that residents can join in with, or simply enjoy watching at their own pace

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Review of

Chartwell House

from George M (Husband of Resident) published on 13 August 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First month of my wife's stay. So far, she is being very well looked after. Staff are friendly and helpful at all times.
Good beginning to her stay at Chartwell.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your feedback. We're pleased to hear that your wife is settling in well and that our team has made her feel welcome and cared for. We look forward to continuing to provide her with attentive and supportive care.

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Review of

Chartwell House

from Susan I (Daughter of Resident) published on 4 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived at the end of April, and we honestly cannot thank the staff enough. Myself and my daughter were caring for my dad at home, which became unmanageable, since my dad has been at Chartwell, he is so happy again as all of his needs are met and more. The staff work tirelessly to make sure my
dad is happy and cared for
Reply from Jude Coveney, Admissions Manager at Chartwell House

Thank you so much for your kind words It means the world to us to hear that your dad is feeling happy and well cared for that's exactly what we strive for every day here at Chartwell. Our wonderful team work with such heart and dedication, and messages like yours remind us why we do what we do. We feel lucky to have you all as part of our Chartwell family.

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Review of

Chartwell House

from J S (Daughter of Resident) published on 30 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best home we have seen. I can only praise this home from the initial viewing with the lovely admissions manager to arranging a home visit with the home manager and then moving in. All staff are always friendly and eager to help and support all residents. They truly care and this is evident in the
happy family environment they have created. Mum has settled in well and we enjoy visiting and joining in. We feel part of the Chartwell family. Thank you so much for loving and caring for our Mum.
Reply from Jude Coveney, Admissions Manager at Chartwell House

Thank you so much for your truly heartwarming words. It means the world to our whole team to hear that you feel part of the Chartwell family because that's exactly what we hope to create for every resident and their loved ones.

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Review of

Chartwell House

from Jo-Ann D (Daughter of Resident) published on 28 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first came to look, I got a real friendly, family feeling. Mum has the same feeling. Everybody loves everybody and cares for everybody.
Reply from Jude Coveney, Admissions Manager at Chartwell House

Thank you for your kind words. Our team works hard to create a nurturing and homely environment where every resident feels valued, and it means the world to know that came across to you and your family. It's feedback like yours that remind us why we do what we do.

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Review of

Chartwell House

from Joan R (Resident) published on 24 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is like a hotel or comfy home. The staff are wonderful, cannot do enough for you. I am happy to be here.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words! We're thrilled to hear that you feel at home with us and that our team has made such a positive impression. Creating a comfortable, welcoming environment is what we aim for, and we're so pleased you're happy here. We'll continue to ensure you feel supported and cared for every day. Thank you again for sharing your experience!

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Review of

Chartwell House

from C G (Son of Resident) published on 19 March 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's wonderful to hear that your mum feels happy and settled, and that the warm, friendly atmosphere stands out to you. We take great pride in creating a comfortable and welcoming home, and your appreciation means so much to the team.

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Review of

Chartwell House

from Diana L (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience. We're delighted to hear that your father is happy at Chartwell House and enjoying our daily activities. It means a great deal to us that you feel confident in recommending our home. Your trust is truly appreciated.

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Review of

Chartwell House

from Silmara B (Friend of Resident) published on 29 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including
arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy.
The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives.
Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words! We're thrilled to hear that your friend is so happy and settled at Chartwell House. It's wonderful to know that our team's care, the activities we offer, and the welcoming atmosphere have made such a positive impact. We truly appreciate your feedback and are grateful for your trust in us. Thank you again for sharing your experience!

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Review of

Chartwell House

from Dominic M (Nephew of Resident) published on 29 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities
and outings. Add to that fun and attentive staff, plus excellent management and leadership.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the care, activities, and the dedication of our team have made such a difference. We strive to create a fun and engaging environment for all of our residents, and it's great to hear that this has been so evident in your aunt's experience. Your kind words mean a lot to us, and we truly appreciate your trust in our care.

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Review of

Chartwell House

from Keith B (Son of Resident) published on 23 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received.
The service right through from the initial assessment process and admittance to now has been first class.
It was clear that all the staff are fully briefed about new arrivals as from day
1. All the staff including maintenance and kitchen staff knew mum by name.
The care mum has received has been efficient, caring and compassionate.
The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to.
The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work.
The home is clean and well maintained.
We are looking forward to mum having many happy years at Chartwell House.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're thrilled to hear that your mum has settled in so well at Chartwell House and ti means a great deal to know that our team have made her feel welcome from day one. We're also glad she's enjoying the daily activities and the high-quality meals. Thank you for trusting us with her care - we look forward to making many more happy memories together.

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Review of

Chartwell House

from Joyce M (Resident) published on 23 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here - people are very happy. I have live here for over a year.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience with us! We're so glad to hear that you've enjoys living at Chartwell House and feels part of such a happy community. It's wonderful to know that your time with us has been positive over the past year.

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Review of

Chartwell House

from H C (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was at Chartwell House for four weeks recovering after a serious fall downstairs. She was treated by all members of staff with kindness and respect.
The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable and
again decorated to a high standard. Having two chairs in the bedroom was great for visitors. The room was kept clean and tidy and nothing was too much trouble for the staff involved, even when my mother asked for different pillows, that was attended to straight away.
Using the Bistro was extremely pleasant and having visitors and sitting in the lounge area was enjoyable and again the staff were on hand to provide drinks and pleasantries.
The meals provided were excellent and very generous. Having a glass of wine with the meals made it feel more like home.
Just like to say thank you again to all the staff for everything they did for my mother.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind review. We're thrilled to hear that your mother felt well cared for and comfortable during her stay at Chartwell House. It's wonderful to know that our team's warmth, attention to detail, and the welcoming environment helped make her recovery easier. We truly appreciate your feedback and are grateful for the opportunity to care for your mother. Thank you again for your trust and support!

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Review of

Chartwell House

from Michael G (Husband of Resident) published on 28 November 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents
to do, definitely gets 5 stars from me.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Chartwell House has been a comfortable and caring place for your wife during her respite care. It's wonderful to know that our team's dedication has made such a positive impact, and we're grateful for your trust in us.

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Review of

Chartwell House

from Mark M (Son of Resident) published on 6 November 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.
Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's truly rewarding to know that the care and attention at Chartwell House have brought you reassurance and comfort. We're delighted that your mother feels at home here, and it's an honour to provide a warm, welcoming environment where nothing is too much trouble. Your appreciation means so much to us.

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Awards / Recognitions (8)

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