Care Homes Owned by Boutique Care Homes in Kent

Pillows need to be improved quality as some under sheets.

From initial contact onwards it was clear that Martello Manor is exceptional and just the place for my Mum (now resident). The facilities are so good. It is better than most hotels I have stayed in. The staff are caring, professional, and treat my loved ones how I would wish them to be treated. My mum has blossomed since moving into Martello Manor - it's the best thing to happen to her in many years.

I visited my mum for the first time since she moved into the home two weeks previously. Her room is lovely and very much her own. The home itself is spotless, bright and airy with plenty of comfortable areas to sit in out of the residents rooms. Staff are very welcoming and helpful. My mum is very happy and so much more animated since we last saw her a month ago. She is enjoying all the activities that are on offer which is lovely to see. We had lunch with her on our visit and that was very good too. Looking forward to our next visit.

The ethos of excellence is embedded in every aspect of Martello Manor. The high quality of the environment is exceeded by the superb, enabling and empathetic care team, and the exceptional quality of the food. The unexpected gem is the activities team - not content with dedicating themselves to extraordinarily inclusive and varied activities they tread lightly in delicate areas offering residents and relatives confidential empathy when needed. A complete holistic experience. I haven't felt a moment of guilt that Mum now needs Martello Manor's support. I have just felt joy - and jealousy!

Everybody couldn't be more helpful. No negatives. I am so pleased my daughter found this care home. It has been an experience that I would recommend to anyone.

My 94 year old parents had adjoining rooms for two weeks respite care in July. After a bad care home experience in 2020 it took some convincing for them them to try it again. The management & Admission team were fantastic in getting them to come in, and once resident the service was every bit as good as promised. I'm hearing nothing but good things from my parents, their stay has really energised ,y mum * day seems very contented.

I cannot recommend this care home enough, I can see the difference in Mums general welfare and health in the short time she has been there.

Very supportive process whilst deciding on where mum would be in the future - seamless & easy decision. Very pleased with the way that mum has settled in here. Everyone has been very kind, helpful & supportive throughout.

100% recommend this outstanding care home

The support of all the staff was wonderful with myself & my daughters

There are many great entertainment acts and everyone is engaged in whats going on, I would recommend this place if you are looking for a relaxed, clean & active environment.

My husband has settled in really well. He's always smiling and the staff respond to this and give him a wave or chat. I see regular updates and photos of things hie's doing. The home is always very welcoming to visitors and we enjoy joining in the quizzes and making use of the coffee shop. The staff are always friendly and know the residents and their individual personalities really well. Home always clean & has a relaxed atmosphere. Overall excellent. Reassuring to know he's safe & happy.

My 90 years old mother stayed at Chartwell House for respite in March, whilst I had a break away. She was so very well looked after by carers and management. The room was nice and comfy and she felt very safe there too. Lots of things always going on and 3 good meals a day. Would recommend 100%.

Mum has been so well cared for, it has given us enormous peace of mind. She has been made welcome, comfortable and included.

Our Mum moved to Chartwell House in May 24. It really is a beautiful environment with excellent management and staff giving the kindest, compassionate care. Mum passed away recently and the care given to her and the family during this time was exceptional. We have nothing but praise for Chartwell House care home.

This home has taken care & needs of Anne into consideration and thou it is run professionally, it is a caring friendly environment that takes all the time to deal with any situation that arises & up dates me regular with anything that arises. The caring nature of all the staff to the pleasant greeting from reception right through is a credit to the environment and I am very happy we found this place.

The facilities, dementia care and activity programme are exactly what Mum needs. We are so grateful. Thank you.

What a wonderful home, been to many in my time but never encountered real care like Chartwell House offers! So many events for the residents to lift their spirits throughout the year. The level of care & help offered by staff to residents is next to none & must be shared here to encourage others to get on board!

I'm very happy.

I am not a great socialiser always enjoyed my own company. I love sitting reading my book. I am very happy here. The girls are wonderful extremely good. My family don't have to worry.