Care Home Owned by Boutique Care Homes in Suffolk

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10 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Boutique Care Homes in Suffolk

Only the locations & reviews in Suffolk for Boutique Care Homes are showing below.

View the details of all 4 locations (with 226 reviews) owned by Boutique Care Homes

Boutique Care Homes Locations in Suffolk (1)

1 Care Home owned by Boutique Care Homes in Suffolk
Brampton Manor

Fordham Road, Newmarket CB8 7AQ 

9.9 72 reviews
"Brampton Manor is genuinely a lovely home and has such a friendly and positive atmosphere. It's beautifully decorated and spotlessly clean.…"   Read all 72 reviews
Location Type Care Home

At Brampton Manor, they believe in quality care. Care so good it’s unexpected. Nestled in the historic town of Newmarket, Suffolk, their care home reflects the town’s world-famous equestrian heritage, with tasteful equine-inspired interiors that create… Read more about Brampton Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 63 Rooms
  • from £1,500 / week

Boutique Care Homes Reviews in Suffolk (72)

10

Boutique Care Homes has a Group Review Score of 10 (9.954) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Boutique Care Homes must have a Review Score.

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Review of

Brampton Manor

from S B (Daughter of Resident) published on 23 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Brampton Manor is genuinely a lovely home and has such a friendly and positive atmosphere. It's beautifully decorated and spotlessly clean. I have been so impressed with all the staff at Brampton Manor and how they have helped my mum settle so quickly. They are honestly the most kind, caring and genuine
people who truly love their jobs and also love the residents. As visitors we are made so welcome and I feel very at home when I'm there. Whether it's reception staff, office staff, carers or the entertainments team they go above and beyond to make the residents happy and feel loved and cared for. From a two week respite stay, that extended to four weeks, I soon felt very confident that mum could become a permanent resident. It was a very hard decision moving mum from her own home into care but the Brampton manor team made it a lot less stressful and overall a positive experience. Thank you.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your heartfelt review. We're so pleased to hear that your mum has settled in so well and that you've both felt so welcome and supported. It's wonderful to know that our team's warmth, care, and dedication have made such a difference during what can be a difficult transition. We're truly grateful for your trust and delighted that Brampton Manor now feels like home.

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Review of

Brampton Manor

from Douglas H (Son of Resident) published on 4 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I Booked my mother into Branpton Manor for some respite care following a fall and hospital stay. From the time of viewing the care home to the end of stay of my mother I cannot express my high gratitude for the care and support of the staff. On arrival my mother was met and made felt welcome. Every
day that she spent at the home was exceptional with the staff being friendly and supportive. I have not seen my mother more happy and relaxed for a long time. There were daily activities that were engaging and interactive including cake m aking, flower arranging and Bingo. I cannot thank the staff enough for thir care and support and for making my mother feel welcome and comfortable. I cannot reccomend Brampton Manor enough
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your kind words. We're delighted to hear that your mother felt so welcome and enjoyed her stay with us. Our team takes great pride in providing attentive, friendly care and creating engaging activities to make every day enjoyable. It's wonderful to know she was happy, relaxed, and comfortable throughout her time here. Your recommendation means a lot to us!

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Review of

Brampton Manor

from E M (Daughter of Resident) published on 20 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, warmth, affection and response from ALL the team at Brampton Manor from walking through the door to taking mum home is outstanding. As a nurse myself of some 40years, I am attuned to high level care. I can 100% say that every single member of the team is an outstanding team player.
My mum
enjoys company but does not find it easy to push herself forward. She interacted, made new friends , partook in all the events and learned new things during her 3 week stay.
She has been in respite before at other places and is always ready to come home after a few days! She felt at Brampton Manor at home and that she had had a wonderful holiday .
I can't express my thanks enough to the team in enabling me to go on holiday knowing mum was on her own holiday. Whenever I called to speak with her, I was greeted with kindness and prompt service to talk with mum who was always so cheerful and happy. It made my holiday a success.
Thank you again to you all!!! You deserve every award going .
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for sharing such a heartfelt review. It means a great deal coming from someone with your experience in care. We're thrilled that your mum felt at home and that you could enjoy yours with peace of mind. Our team takes great pride in providing warm, attentive, and personalised care, and it's wonderful to hear that this made such a difference for both of you. Thank you for your trust and kind words - they mean the world to us!

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Review of

Brampton Manor

from Rosalind G (Daughter-in-law of Resident) published on 21 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say Brampton Manor is such a lovely caring and welcoming place for any loved one to be in, the staff are loving and caring always welcome you with a smile and knowing are loved ones are safe and cared for in such a lovely home, nothing is to much trouble the staff work really hard to
make sure the residents are well cared for.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your kind words. We're so glad to hear that you've had such a positive experience at Brampton Manor. Our team is dedicated to providing loving and attentive care, and it's wonderful to know that this has made such a difference for you and your loved one. We're grateful for your trust and support, and we'll continue to ensure every resident feels safe, cared for, and valued. Thank you again for sharing your experience!

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Review of

Brampton Manor

from Francesca G (Daughter of Resident) published on 17 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
What a welcoming and happy place the moment you step through the door. All the staff are so kind and friendly and you can tell it's genuine. Nothing is too much trouble and there are so many staff available to help the residents. The rooms are light and spacious with lovely decoration as I the whole
home. A lot of thought has been put into how it's been designed and the decor so it looks like a hotel rather than a home. All the residents I have seen there since my mother arrived are well dressed and look happy and cared for. I really can't think of anything negative at all. My mother has settled in and seems happy and gets her hair done and a newspaper delivered to her room every day which are optional but add to the personalisation. I would highly recommend it.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your lovely feedback. We're so pleased to hear that your mother has settled in and is enjoying her time with us. It's wonderful to know that the atmosphere, design, and personal touches have made such a positive impact. Our team is dedicated to providing kind, attentive care, and it's heartening to hear that this has been reflected in your experience. Thank you for recommending us - it means the world to us!

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Review of

Brampton Manor

from Will S (Brother of Resident) published on 9 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from start to finish was of a very high standard and all the staff really care about how the home and its residents are part of a community, and everyone is involved.
My brother was only in for a short time but he really enjoyed the warmth and kindness the team showed him. I would have
no hesitation in recommending this fantastic home to anyone.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your kind words. We're delighted to hear that your brother felt the warmth and care from our team during his stay. Creating a supportive, community-focused environment is something we take great pride in. Thank you for recommending us, it means a lot!

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Review of

Brampton Manor

from Kaz B (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been at Brampton Manor for over a year and I am so happy with this exceptional care home.
It is so clean, light, airy and beautifully furnished. The food, facilities and entertainment are all excellent and the garden is well cared for, pretty and has comfortable seating.
The most important
part for me is the calm, kind carers, they create a wonderful atmosphere and have endless patience.
I am so grateful my Mother is being looked after so well. It's great to see her dancing and having fun and on bad days they are all so good with her. I recommend this care home with confidence.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your kind and thoughtful review. We're thrilled to hear that your mother has had such a positive experience with us at Brampton Manor. It's wonderful to know that the environment, activities, and care have made such a difference in her well-being. Our team is dedicated to providing calm, compassionate, and patient care, and we're so glad it's reflected in your mother's experience. Thank you for your trust and for recommending us with confidence.

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Review of

Brampton Manor

from K S (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not put into words how much I love that Brampton Manor is mums home. The dread and thoughts are overwhelming when you know the time has come to think about more care for your loved one. I can honestly say that from day one I felt that mum was safe and loved here and that's all I wanted for mum.
Caring for a loved one is stressful and exhausting, all that has gone now because I know my mum is very well cared for. Mum reflects that feeling too she is happier and settled.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for sharing your heartfelt thoughts. We completely understand the overwhelming emotions that come with finding the right care for a loved one, and we're truly grateful that Brampton Manor has been able to offer you both peace of mind. Knowing that we've made a positive impact on your family is truly rewarding, and we're committed to continuing to provide the care, support, and comfort that you and your mum deserve.

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Review of

Brampton Manor

from James C (Son of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
A Truly Outstanding Care Home - Thank You, Brampton Manor


I cannot express enough how grateful I am to the wonderful team at Brampton Manor for the exceptional care they have provided for my mum. From the moment she arrived, the staff treated her with compassion, dignity, and respect, making her

feel comfortable, safe, and truly at home.


Every member of the team-from the carers and nurses to the kitchen and housekeeping staff-goes above and beyond in their roles. They don't just do their jobs; they do them with warmth and genuine kindness. It's clear that the residents are not just patients-they are part of a family.

Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your heartfelt review. We are truly honoured to have been able to provide such a positive experience for your mum. It's wonderful to hear that our team's compassion, dedication, and warmth have made her feel at home. We pride ourselves on treating every resident as part of our family, and your kind words mean the world to us. Thank you again for entrusting us with your mum's care.

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Review of

Brampton Manor

from Johanna M (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact over the phone I have been impressed and delighted with Brampton Manor . It was a stressful time and the conversations I had were reassuring and professional and the care towards me was evident .
On meeting the staff over the four months since I first met them I have been assured
of a genuine affection which is shown in the kindness and care my dad receives. All the staff exhibit both a warmth and professionalism which is extremely reassuring .
I have joined my dad for lunch and confirm the food is excellent! The home and garden are beautiful .There is such variation of activities available to meet social and spiritual needs and lovely engagement with the community. Most importantly though is the attitude towards my dad, and also his family which has been truly outstanding.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your kind words. We're so pleased to hear that from the very first contact, you felt reassured and supported. It's wonderful to know that your dad is receiving the care and kindness he deserves, and we're grateful for the trust you've placed in us. Thank you for sharing your experience , it's truly a pleasure to have you and your dad as part of the Brampton Manor family.

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Review of

Brampton Manor

from Melanie B (Daughter of Resident) published on 28 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment of walking into Brampton Manor, I felt an overwhelming sense of warmth, kindness and happiness from the people around. The environment was welcoming, clean and spacious with a contemporary style. When I met admissions manager, he took that pleasant experience to a whole new level.
He was compassionate, focused, knowledgeable, and he took the time to complete a comprehensive assessment on how Brampton Manor could best care and support our mum. He listened and focused completely on the person Mum was and how they could enhance her daily life. There was no hesitation about Mum moving into Brampton Manor, we'd found Mum's next home, home from home. The daily activities bring Mum and the other residents so much joy. All the staff are approachable, kind, proactive and friendly. Brampton Manor provides outstanding care from this wonderful warm and dedicated team. I would truly recommend Brampton Manor to anyone looking for their loved ones forever home.
Reply from Danny Harris, Admissions Manager at Brampton Manor

Thank you so much for your kind words. I'm so pleased that from the moment you walked into Brampton Manor, you felt the warmth and care we strive to provide. It was a pleasure to support you to ensure your mum received the best possible support. We're so happy to hear that the activities and the dedication of our team have made a positive impact. Thank you for trusting us with your mum's care.

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Review of

Brampton Manor

from Lorraine G (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent can not find fault with any part of the service from the first contact to now
Staff are amazing very attentive caring and meet everyone's needs
The management team, receptionists ,carers housekeepers and the activity team are all part of the community within this home from home
and they
are an excellent team of people making everyone welcome
The food is exceptional and this interns encourages our love ones to eat ( my dad and put weight on which is a good thing)
Brampton Mannor staff have supported myself and my Dad through a tough time and I can not thank them enough.
All I can say is God Bless all the staff for looking after our loved ones in the mannor they do
Again a big Thank you your the best
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your heartfelt review. We are truly touched by your kind words. It's wonderful to hear that the care, attention, and support from our entire team at Brampton Manor have made such a positive difference for both you and your dad. Your gratitude means the world to us, and we honoured to have been entrusted with your father's care. Thank you again for sharing your experience and for your kind blessings!

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Review of

Brampton Manor

from C T (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Brampton Manor Care Home is a lovely place, built and decorated to a very high standard. It is very well staffed and the carers are always friendly and welcoming and can't do enough for both the residents and family members. There are plenty of activity programmes in which to participate if the resident
so desires and a well-kept garden for walks, helping with the gardening and garden chats. The residents' health and well-being are monitored regularly and family are always informed of any illness or concerns. Despite my dad's advancing years, he still has a large appetite and if he needs a bigger portion, he only has to ask.
We visited several care homes before settling on Brampton Manor and this was, by far, superior to all the rest.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your heartfelt review. It's incredibly reassuring to know that you and your family feel so welcome at Brampton Manor. We're delighted that our efforts to create a warm, engaging and caring environment have made such a positive difference. Your trust in choosing us after visiting several care homes is truly appreciated.

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Review of

Brampton Manor

from Amber T (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I had many concerns about moving Mum to Brampton Manor from a care home some distance away but the amazing management staff made the move seamless, exceeding expectations. Care staff are compassionate and attentive, much more so than I'd experienced before. Residents are treated with respect/dignity
and it's evident that staff genuinely care. Despite a health issue, Mum has settled in quickly - it feels just like home but better! It is beautifully decorated which, although Mum can't see due to visual impairment, makes my visits a real pleasure. Range of activities is great, though I'm keen on more things Mum can do (with limited sight). Can't express how relieved/delighted I am that I chose Brampton Manor. The room availability, the seamless move and Mum being cared for in a way we would all want to be, have all been very positive. Brampton Manor provides high-quality care in a warm and supportive environment and I would passionately recommend it to anyone looking for a beautiful and caring place for a family member.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you for your heartfelt review. We're delighted that Mum's move was seamless and that she's settling in so comfortably. Your trust and kind recommendation mean the world to us and we're honoured to care for her every day.

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Review of

Brampton Manor

from Yvonne H (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
We first visited Brampton Manor at Easter of this year, as a family, we're looking for respite for Mum while we were away, we walked into to find a really happy, fun atmosphere. The staff and management made us very welcome and included us in all the Easter activities, we came away feeling this felt
like home from home and we knew, in our hearts, this was right for Mum. Sadly,
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your heartfelt review. We are truly honoured that Brampton Manor has been able to provide such a positive and supportive environment for your mum and your family during this difficult time. It's wonderful to hear that from the very first visit you felt that Brampton Manor was the right place for her and we're so pleased that our team has been able to offer the care and compassion you needed. We're grateful for your trust and so glad that your mum enjoys the activities and the welcoming atmosphere we strive to create.

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Review of

Brampton Manor

from F C (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Brampton Manor Care Home is truly exceptional. I feel so relieved and happy to have found this place. It has the look and feel of a nice hotel, with its in-house hairdresser, proper cafe and bar, lovely, spacious lounge areas and beautifully kept garden. All the team are outstanding: warm, caring, professional,
there because they want to be. They approach their role with a kindness and ease that is wonderfully reassuring.
I wasn't expecting the move to be easy but my mother took one look at her room and declared 'this is nice!' She then thanked us profusely for sorting her out with such a lovely new place.
Nothing about Brampton feels forced or regimented. You're invited to join in but you don't have to. That said, I've been surprised at how quickly and frequently Mum has voluntarily taken part in activities that are genuinely enjoyable (I've sampled them!)
This is a truly special place, with a joyful atmosphere and an exceptional standard of care. Cannot recommend it highly enough.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your wonderful review. We're thrilled to hear that Brampton Manor has exceeded your expectations and that your mother is settling in so well. It's incredibly rewarding to know that our team's warmth and dedication have made such a positive impact on you and your family. We pride ourselves on creating a welcoming, comfortable environment that feels more like a home, and we're so glad you've noticed the difference. Your kind words truly mean a lot, and we're grateful for your recommendation. Thank you again for trusting us with your mother's care.

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Review of

Brampton Manor

from Paul T (Son of Resident) published on 5 November 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere at Brampton Manor is light, bright and airy with a wonderful feeling of welcoming space.
During our visit, residents were chatting; in groups or with the cheerful, friendly staff. One of the daily activity sessions was in progress with much participation. The admission manager could
not have been more helpful, answering all our questions, putting Mum's mind at ease and she was keen to move in.
She absolutely loves it. Her room is spacious and comfortable and has been customised with furniture, photographs and books so it really does feel like home to her. Talking to people at mealtimes and participating in the activities have massively boosted her communication and engagement.
The staff are all attentive, supportive, friendly, welcoming and extremely professional. They greet the residents by their first names and know them as individuals. One of them told me that "we are part of their family" and that sums up the approach of the Brampton Manor team.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you for sharing such a heartwarming reflection on your experience with Brampton Manor. It's wonderful to hear that your mum has found a true sense of home and connection there. Knowing that the team has created an environment where she feels welcome, comfortable and personally cared for is so rewarding. The positive impact on her communication and engagement speaks volumes and we're truly honoured to be part of her extended family. Your kind words mean a great deal to us.

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Review of

Brampton Manor

from Lesley G (Sister of Resident) published on 16 October 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been greatly impressed by the warmth and kindness of all the members of staff at Brampton Manor. My sister has been a resident here for one month and has already settled in well. She has told me that she feels as if she is part of a warm and loving family. Her room is beautiful. It is well-furnished
and the colouring is peaceful. My sister thinks she has the best room in the house. She has found the food good, on the whole, and she loves the relaxing atmosphere of the sitting room. There are plenty of activities for her to join in, though she does not yet feel able to do so. She has already made friends.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for sharing your thoughts. We're truly touched by your kind words and are delighted that your sister has settled in so well at Brampton Manor. It's heartwarming to hear that she feels like part of a warm and loving family and that she's enjoying her room and the relaxing atmosphere. Knowing she's already made friends and feels comfortable means so much to us. We're here to support her at her own pace and we look forward to seeing her enjoy the activities when she's ready. Your feedback is deeply appreciated!

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Review of

Brampton Manor

from C J (Respite Resident) published on 3 October 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say that Brampton Manor goes above and beyond to make sure their residents' needs are met. Everyone on the staff is cheerful, friendly and welcoming. There's a whole host of activities to embrace different levels of ability and fun and enjoyment are a big feature in these events.
The
food is varied and interesting with a good choice and always delicious.
I only had a two-week stay but if I needed to return at some point in the future, I would be happy to do so.
So, thank you to you all.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your kind words! It's wonderful to hear that you felt so well cared for during your stay at Brampton Manor. We take great pride in ensuring that every resident's needs are met and that the atmosphere is cheerful and welcoming. It's great to know you enjoyed the activities and the food and we're thrilled that you'd be happy to return in the future. Your appreciation means a lot to the entire team and we're grateful for your feedback!

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Review of

Brampton Manor

from Kate D (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Starting from enquiring about admission to Brampton Manor, following a hospital stay, all the staff have been helpful, friendly and caring. The surroundings are beautiful and my father has settled well there, getting all the care he needs. He is encouraged to be involved in activities that help him
remain active, both physically and mentally. He and I are both happy with the choice we made. Visitors are always welcomed and made to feel part of the family.
Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you for your heartfelt review and we're so glad to hear that your father has settled in well. We truly believe in creating a welcoming atmosphere for families and it's lovely to know you both feel at home here. Your kind words mean a lot to the whole team at Brampton Manor!

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Awards / Recognitions (8)

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