"Keymer Hall Care Home is everything you would wish for. My mum is happy here. Every single person from reception to care staff, office..."Read all 7 reviews
68 Rooms
Location Type: Care Home
At Keymer Hall, they believe in quality care, care so good it’s unexpected. Keymer Hall is currently under development, and anticipate welcoming their founding residents in late 2025. Once complete, Keymer... Read more
Older Person Care
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Dementia Residential Care
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Boutique Care Homes Reviews in West Sussex (7)
9.7
Boutique Care Homes has a Group Review Score of 9.7 (9.736) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Boutique Care Homes must have a Review Score.
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Review of Keymer Hall from Jan D (Daughter of Resident) published on 25 June 2026 Submitted via Postal Card•
Overall Experience
Keymer Hall Care Home is everything you would wish for. My mum is happy here. Every single person from reception to care staff, office staff and maintenance are all part of the big family looking after my mum. I always feel welcome and listened to. It really is excellent in all ways.
↩Reply from Christine Bunce, Home Manager at Keymer Hall
Thank you so much for your lovely review. We're delighted to hear that your mum is happy and that you feel so welcomed and supported. Creating a warm, family atmosphere where residents and their loved ones feel listened to and cared for is at the heart of everything we do. Your kind words mean so much to the whole team.
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Review of Keymer Hall from Carey J (Niece of Resident) published on 22 June 2026 Submitted via Website•
Overall Experience
My Uncle chose Keymer Hall while it was being built late last year and chose his own room. He came into the home in February this year and his care has been exceptional. Every member of staff we see or speak to is so friendly and kind. They can't do enough for you. My uncle loves living there and also has high praise for the staff. The food and drinks are delicious and the dining room is always beautifully laid. The more casual bistro is where you can meet up with other friends in the home for a chat or you can sit in the gardens. The lounges are comfortably furnished and the style through out the home is very high end. He made an excellent choice!
↩Reply from Christine Bunce, Home Manager at Keymer Hall
Thank you so much for your lovely feedback. We're delighted to hear that your uncle is so happy at Keymer Hall and that both he and your family have had such a positive experience. It's wonderful to know that the care, kindness, and welcoming atmosphere have made such a difference. Your kind words mean a great deal to the whole team.
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Review of Keymer Hall from A C (Daughter of Resident) published on 22 June 2026 Submitted via Website•
Overall Experience
The minute I walked through the doors of Keymer Hall, I felt a huge sense of relief to find such a beautiful and friendly care home where residents with dementia are treated with such kindness and understanding. The atmosphere is so warm and friendly - all the staff take the time to talk to me whenever I visit and are knowledgeable about what my mother has been up to and how she is feeling on a particular day. The range of activities has really brought a new lease of life to my mother and she is so happy at KH. There is a real sense of inclusion and those suffering from dementia can be accompanied to the ground floor to eat, sit in the garden and take part in activities whenever they like. Every corner of the home has been beautifully and thoughtfully decorated to make it a really pleasant environment to live in and enjoy. I continue to be so impressed with Keymer Hall and am thrilled we found it for my mother!
↩Reply from Christine Bunce, Home Manager at Keymer Hall
Thank you so much for your heartfelt feedback. We're delighted to hear that finding Keymer Hall brought such a sense of relief and reassurance. It's wonderful to know that your mother feels happy, included, and supported, and that the warmth, understanding, and dedication of the team have made such a positive difference. Your trust and kind words mean a great deal to us.
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Review of Keymer Hall from Hazel H (Daughter of Resident) published on 2 April 2026 Submitted via Website•
Overall Experience
The care my Father has received at Keymer Hall has been exemplary. I did not know such incredible care existed. From the moment we arrived for a 3 week respite stay, whilst my Mother was in hospital, his care has been remarkable. From the welcoming reception staff, the cheerful activities team, the professional senior carers, the carers, the catering team and housekeeping, we have been blown away by everything! The general manager and the management team are always visible and doors always open for any queries. Any incidents have been dealt with and communicated to us promptly and honestly. Any concerns raised were dealt with immediately. Most importantly my Father has thoroughly enjoyed his stay, built strong bonds with many of the staff and looked happy and healthy all of the time. Tea and cake have always been on hand for us when we visited and they also welcomed our dog, with a bowl of fresh water and treats available at all times!
Thank you to everyone! We will be back!
↩Reply from Christine Bunce, Home Manager at Keymer Hall
Thank you so much for your wonderful and heartfelt feedback. We're delighted to hear that your father's stay at Keymer Hall was such a positive experience and that you felt so supported throughout. It's especially meaningful to know that he felt happy, well cared for, and able to build strong...
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Review of Keymer Hall from C W (Sister-in-law of Resident) published on 19 March 2026 Submitted via Postal Card•
Overall Experience
The planned respite visit to support our relative after some surgery was all we had hoped it would be. The start of what may be longer term. The staff were kind and attentive. They provided the care to prevent a secondary infection and to enable good pain relief to be achieved. He was able to maintain his usual activities in the community whilst fully enjoying all the activities in the home. Thank you.
↩Reply from Christine Bunce, Home Manager at Keymer Hall
Thank you for your kind words. We're so pleased to hear that the respite stay provided the care, comfort, and support your relative needed. It's wonderful to know it made such a positive difference.
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Review of Keymer Hall from Linda M (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card•
Overall Experience
From the moment of selecting a room for Dad, the whole process has been straightforward and we have felt supported and cared for throughout. On Dad's first day, the welcome was so heartfelt and the team even asked how I was feeling. The kindness and genuine friendliness of every member of staff has been exceptional and I have such confidence that Dad is being really well looked after, physically, mentally and emotionally.
↩Reply from Christine Bunce, Home Manager at Keymer Hall
Thank you so much for your kind words. We're delighted to hear that you felt supported and reassured from the very beginning, and that the welcome for both you and your dad made such a positive impression. It means a great deal to know you feel confident in the care he is receiving.
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Review of Keymer Hall from A C (Goddaughter of Resident) published on 9 March 2026 Submitted via Postal Card•
Overall Experience
My godfather came to Keymer Hall a few weeks ago. I was a bit concerned as he is now about 60 minutes away from me; however, it was worth the drive. The home is beautiful. My godfather is a very proud man, and he is being taken care of extremely well and he is very happy. The selection of cakes is delightful - in the cafe/bistro area. Thank you Keymer Hall.
↩Reply from Christine Bunce, Home Manager at Keymer Hall
Thank you for your kind words. We're so pleased to hear that your godfather is happy and being well cared for, and that you feel reassured despite the distance. It's wonderful to know the home has made such a positive impression.
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