Boutique Care Homes in Surrey | 1 Care Home

Review of
The Burlington
from Gary D (Son of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum moved into the Burlington just over 4 months ago. What a difference this has made to her overall quality of life. The standard of care is 2nd to none which has allowed mum to settle in at her own pace. We as a family are always made to feel welcome and it is great attending some of the many and

varied entertainment activities that are laid on. Staff at all levels are extremely engaging with all of the residents making for a calm and settled environment. Mum has thrived in her short time at the Burlington and I would be happy to recommend the Burlington to anyone who is looking for a care home for their loved one.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your thoughtful and kind review. We're delighted to hear how positively your mum has settled in and that her quality of life has improved so noticeably. It's wonderful to know that the care, welcoming atmosphere, and activities have made such a difference for both her and your family. Your recommendation truly means a great deal to us.

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Review of
The Burlington
from Rose D (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

We had a lovely time at Christmas and the run-up to christmas. I was so impressed with how all of the staff at the Burlington welcomed all visitors (family members) and how it made the experience of visiting my mother so comfortable. The entertainment during the Christmas and New Year holidays was of

a high standard and provided in very welcoming reception as well.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your lovely feedback. We're delighted to hear that you felt so welcome over the Christmas period and that the atmosphere, hospitality, and entertainment made visiting your mother such a positive experience. It means a great deal to the whole team.

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Review of
The Burlington
from J W (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum is really happy here, she loves the staff and the food. The facilities and staff are amazing- nothing is too much trouble. Mum is really well looked after which gives us peace of mind when we're not here.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're delighted to hear that your mum is happy and enjoying both the care and the food. Knowing that she is well looked after and that you have peace of mind means everything to us.

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Review of
The Burlington
from P E (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum's worst nightmare was the very thought of moving into a care home. Yet she has absolutely flourished at the Burlington, and thoroughly enjoys the community of staff and fellow guests. A huge thank you to all concerned. I can't think how it could be bettered.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your wonderful feedback. We're delighted to hear that your mum's move to The Burlington has been such a positive experience for both her and your family. It's lovely to know that the care, attention to detail, and warmth of the whole team exceeded your expectations. Your kind words truly mean a great deal to us.

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Review of
The Burlington
from Jill R (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother moved to The Burlington in November 2025. The expert care and attention to detail during the planning stage and her first month living there have exceeded all our expectations. The admissions manager, home manager, reception staff, care plan manager and her care and activities staff are friendly,

professional and genuinely care about the residents and each other as colleagues. We are delighted with every aspect of Mum's experience and ours, as a family. First class.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your wonderful feedback. We're delighted to hear that your mum's move to The Burlington has been such a positive experience for both her and your family. It's lovely to know that the care, attention to detail, and warmth of the whole team exceeded your expectations. Your kind words truly mean a great deal to us.

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Review of
The Burlington
from Sarah W (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been at The Burlington for 6 months now. Throughout that time the staff (all of them, whatever their role) have been caring, attentive, patient and above all welcoming, friendly and cheerful. The Burlington has an upbeat, positive feel and residents and their visitors are welcomed + made to

feel part of a big family. Any concerns, however minor, are taken seriously + solutions offered. It's a big relief to know mum is in such caring hands.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind and thoughtful feedback. We're delighted to hear that your mum has settled so well and that you feel reassured by the care and attention she receives. Creating a welcoming, positive, family-like atmosphere is so important to us, and it's wonderful to know this has made such a difference. We truly appreciate your trust.

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Review of
The Burlington
from Annie R (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

The Burlington is like no other care home I have seen. Our mum is actually thriving since she arrived at The Burlington five months ago. Visiting her now is a real pleasure. Myself and my sisters could not be happier with the love and attention she receives from every single member of staff at The Burlington.

Mum's needs are constantly assessed and re-assessed. She is encouraged to join in activities that she would never have been able to enjoy at home. The medical team are brilliant and our past worries and dashes to the chemist for her medication are thankfully a distant memory, now that she is in the hands of the team at Burlington. Mum is safe and happy and constantly being chatted to and cared for. How lucky are we to find The Burlington? I get the feeling that ALL visitors feel the same as we do.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for such a heartfelt review. We're truly delighted to hear that your mum is thriving and that you and your sisters feel so reassured by the care and attention she receives. Knowing she is safe, happy, and supported to enjoy life means everything to us. We're so grateful for your trust and kind words, it really does mean a great deal to the whole Burlington team.

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Review of
The Burlington
from Geoffrey B (Son of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at The Burlington for nearly 4 years. My wife and I visited regularly at various times of day and always found the level of care and attentiveness to be extremely high. We also found every member of staff (including cleaners, maintenance etc) very welcoming, polite and helpful

towards us. We were impressed with the amount and variety of activities and celebrations that were organised. We highly recommend the Burlington.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind and thoughtful review. We're honoured to have cared for your mother over those years, and it's wonderful to hear that you consistently experienced such a high standard of care and warmth from the whole team. Your recommendation truly means a great deal to us.

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Review of
The Burlington
from S M (Friend of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

The Burlington exceeded my expectations of a 'home'. A lovely environment. Really friendly staff - lots of smiles and happy welcoming faces. I had a lovely coffee and pastry with my friend and resident. The home was clean and spacious.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're delighted to hear that The Burlington exceeded your expectations and that you enjoyed the warm welcome, relaxed atmosphere, and time spent with your friend. Creating a welcoming, comfortable home for residents and visitors alike is so important to us, and your feedback means a great deal to the team.

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Review of
The Burlington
from Paul S (Son of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

Every time I visit The Burlington the staff are most welcoming. Everyone from reception staff to carers and even support staff always have a smile and will say 'Hello' or 'Good morning'. You are not entering an establishment but a home in the true sense. Everyone is treated like family and made to feel

such.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your lovely feedback. We're delighted to hear that every visit feels so welcoming and homely. Creating a warm, family atmosphere is incredibly important to us, and it's wonderful to know that this comes across so clearly. Your kind words mean a great deal to the whole team.

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Review of
The Burlington
from Kate B (Daughter-in-law of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

Since Jo moved in we home had nothing but praise for The Burlington. Jo was helped to settle in and the staff were, kind, attentive and affectionate to her. The Burlingtons piano room is a central social hub and this is brilliant for the residents, staff and visitors alike to socialise. Nothing has

been too much when we have asked for something. Honestly we are so hugely grateful to you all.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for sharing your experience. We're delighted to hear that Jo has settled in so well and that our team's kindness and attentiveness have helped her feel at home. It's wonderful to know the Piano Room has become such a positive social space for everyone. We're truly grateful for your kind words, and it means a great deal to the whole team that you feel so supported.

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Review of
The Burlington
from Alan W (Cousin of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

We would like to thank staff and carers for looking after Brenda during this difficult time. The staff are always kind + helpful. We feel reasurd Brenda is well looked after and cared for at all times. Thank you to the team.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're glad to hear that you feel reassured and supported during such a difficult time. The team will be touched to know their kindness and care have made a difference. Thank you for placing your trust in us.

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Review of
The Burlington
from Jane W (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you for sharing your feedback. It's lovely to hear that you feel well-informed and reassured about your mum's care, and that the team's friendliness and approachability has made a positive difference. We truly appreciate your kind words.

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Review of
The Burlington
from Gill W (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

My Dad has been a resident since November 2024.
The staff are always bright and friendly, caring and respectful to my Dad and our family and friends. Everyone goes out of their way to be helpful and positive.
The friendliness of the staff has helped Dad to settle in very well. He is very happy here.

Thank you.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for sharing your experience. It's wonderful to hear that your dad has settled in well over the past year and feels happy, and that the team's friendliness and positivity have helped make that possible. We truly appreciate your kind words and are grateful for your trust.

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Review of
The Burlington
from K M (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are amazing, especially Angella. They all keep us up to date on Dad's health & care for him so well.
Nothing is to much trouble. The atmosphere is calm and happy. They put on lovely entertainment.
The home is clean, tidy and a lovely place to visit.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your lovely feedback. It's wonderful to hear that you feel well-informed about your dad's care and that the calm, happy atmosphere and entertainment make a positive difference. We'll be sure to pass on your kind words to Angella and the team, they'll be delighted. Your support means a great deal to us.

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Review of
The Burlington
from Paul H (Son of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y looking

of ways to improve the day to day activities for it's residents. Medical care is constantly monitored. I recommend 'The Burlington' very highly/

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're thrilled that your mother has felt happy and content from day one. Our team takes great pride in providing consistent, caring support and creating a calm, welcoming environment. It's wonderful to hear that our focus on activities and attentive care makes a difference - your recommendation means a lot to us!

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Review of
The Burlington
from Jill H (Wife of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your heartfelt message. We're truly honoured to hear that the care we provide has made such a difference during this difficult time. It means the world to us to know that you feel your husband has received the care and support he deserves. We're grateful for your trust and so glad we could help make things easier for you and your family. Thank you again.

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Review of
The Burlington
from Kelvin B (Son of Resident) published on 17 April 2025 Submitted via Website • Report

Overall Experience

My wife and I had meeting at The Burlington, it was a Sunday afternoon entering the reception / piano bar area, a group of residents were singing being led by a particular member of staff, instantly I knew it was the place, it was modern, immaculate, the atmosphere was perfect.
Fortunately a room

became available and with the help of the Admissions Manager the whole process was easy.
Dad moved in and his room was made homely, pictures, clocks on the wall, a shelf was built for his gramophone nothing was too much trouble, everyone was so caring and helpful.
Entertainment was an absolute joy, every member of staff always had a smile on their face, they all obviously enjoy working and caring for the residents it felt like a family,
Dad passed on the 1st March and right up until the end he was kept immaculately clean, hair washed, shaved, manicured etc, the bedding was always spotless.
I'm so happy and proud that he spent his last year in comfort and faultless attention, it is truly a special home.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your deeply touching review. We are truly honoured to have been entrusted with your Dad's care at The Burlington and that our team could provide him with the care, comfort, and attention he deserved. It's wonderful to hear that the atmosphere, team, and personal touches made such a positive impact during his time with us. You and your dad will always be part of our Burlington family, and we'll continue to cherish the memories you've shared with us. Thank you again for your kind words, and our thoughts are with you and your family.

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Review of
The Burlington
from W S (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report

Overall Experience

My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them.
The care is excellent and the entertainment is very enjoyable.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you ever so much for this warm and touching review. We are delighted to hear that your mother enjoys living at the Burlington and enjoys the activities on offer. We are honoured to have been entrusted with her care. Thank you.

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Review of
The Burlington
from Brian M (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.

Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you for sharing these kind words. It means a lot that you've never regretted choosing The Burlington. We truly appreciate your trust and remain dedicated to providing him with the best care and facilities.

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