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Care Home Owned by Boutique Care Homes in Surrey

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Boutique Care Homes in Surrey

Only the locations & reviews in Surrey for Boutique Care Homes are showing below.

View the details of all 5 locations (with 263 reviews) owned by Boutique Care Homes

Boutique Care Homes Locations in Surrey (1)

 - Browse 1 Care Home owned by Boutique Care Homes in Surrey
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The Burlington
68 Manygate Lane, Shepperton TW17 9EE 
Top 20 carehome award certificate
10 122 reviews
The Burlington, Shepperton, Surrey
Top 20 carehome award certificate
"We moved mum to The Burlington in November 2025 and have been very happy with the level of care and the friendly and welcoming atmosphere…"   Read all 122 reviews
  • from £1,700 / week
  • 78 Rooms
Location Type Care Home

At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Boutique Care Homes Reviews in Surrey (122)

9.6

Boutique Care Homes has a Group Review Score of 9.6 (9.620) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Boutique Care Homes must have a Review Score.

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Review of

The Burlington

from Joanne W (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved mum to The Burlington in November 2025 and have been very happy with the level of care and the friendly and welcoming atmosphere every time we come to visit. Nothing has been too much trouble for the staff when we have had queries or concerns and the communication has been excellent. Mum is
happy and feels safe and secure which is the main priority and we are happy knowing she is being well looked after.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind feedback. We're delighted to hear that your mum is happy, feels safe and secure, and that you feel reassured every time you visit. Knowing that our team's support, communication, and care have given you peace of mind means a great deal to us. Thank you for placing your trust in us.
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Review of

The Burlington

from Carmel S (Niece of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing this review to express my deepest gratitude for the exceptional care my aunt has received since moving in to The Burlington 3 weeks ago. The team have been amazing, ensuring my aunt is comfortable well nourished and above all else, happy! They don't just 'do their job', they treat everyone
with warmth and dignity. The peace of mind that comes with knowing my aunt is so well looked after is priceless! To the entire team at The Burlington - thank you!!
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your heartfelt review. We're truly delighted to hear that your aunt has settled in so well and that the care and warmth from the team have given you such peace of mind. Knowing that she feels happy, comfortable, and genuinely cared for means everything to us. Your kind words and appreciation mean a great deal to the whole Burlington team. Thank you for placing your trust in us.
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Review of

The Burlington

from Valerie N (Partner of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank The Burlington enough for their amazing care, compassion and respectfullness towards ourselves and our father, we are so glad to have found them, we don't know what we would have done without them. They truly provide a loving and lovely home for the residents.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind and heartfelt words. We're truly grateful that you placed your trust in The Burlington and that our team could support both your father and your family with care, compassion, and respect. It means a great deal to know that you felt reassured and supported throughout.
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Review of

The Burlington

from Gary D (Son of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into the Burlington just over 4 months ago. What a difference this has made to her overall quality of life. The standard of care is 2nd to none which has allowed mum to settle in at her own pace. We as a family are always made to feel welcome and it is great attending some of the many and
varied entertainment activities that are laid on. Staff at all levels are extremely engaging with all of the residents making for a calm and settled environment. Mum has thrived in her short time at the Burlington and I would be happy to recommend the Burlington to anyone who is looking for a care home for their loved one.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your thoughtful and kind review. We're delighted to hear how positively your mum has settled in and that her quality of life has improved so noticeably. It's wonderful to know that the care, welcoming atmosphere, and activities have made such a difference for both her and your family. Your recommendation truly means a great deal to us.
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Review of

The Burlington

from Rose D (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely time at Christmas and the run-up to christmas. I was so impressed with how all of the staff at the Burlington welcomed all visitors (family members) and how it made the experience of visiting my mother so comfortable. The entertainment during the Christmas and New Year holidays was of
a high standard and provided in very welcoming reception as well.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your lovely feedback. We're delighted to hear that you felt so welcome over the Christmas period and that the atmosphere, hospitality, and entertainment made visiting your mother such a positive experience. It means a great deal to the whole team.
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Review of

The Burlington

from J W (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really happy here, she loves the staff and the food. The facilities and staff are amazing- nothing is too much trouble. Mum is really well looked after which gives us peace of mind when we're not here.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're delighted to hear that your mum is happy and enjoying both the care and the food. Knowing that she is well looked after and that you have peace of mind means everything to us.
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Review of

The Burlington

from P E (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's worst nightmare was the very thought of moving into a care home. Yet she has absolutely flourished at the Burlington, and thoroughly enjoys the community of staff and fellow guests. A huge thank you to all concerned. I can't think how it could be bettered.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your wonderful feedback. We're delighted to hear that your mum's move to The Burlington has been such a positive experience for both her and your family. It's lovely to know that the care, attention to detail, and warmth of the whole team exceeded your expectations. Your kind words truly mean a great deal to us.
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Review of

The Burlington

from Jill R (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to The Burlington in November 2025. The expert care and attention to detail during the planning stage and her first month living there have exceeded all our expectations. The admissions manager, home manager, reception staff, care plan manager and her care and activities staff are friendly,
professional and genuinely care about the residents and each other as colleagues. We are delighted with every aspect of Mum's experience and ours, as a family. First class.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your wonderful feedback. We're delighted to hear that your mum's move to The Burlington has been such a positive experience for both her and your family. It's lovely to know that the care, attention to detail, and warmth of the whole team exceeded your expectations. Your kind words truly mean a great deal to us.
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Review of

The Burlington

from Sarah W (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at The Burlington for 6 months now. Throughout that time the staff (all of them, whatever their role) have been caring, attentive, patient and above all welcoming, friendly and cheerful. The Burlington has an upbeat, positive feel and residents and their visitors are welcomed + made to
feel part of a big family. Any concerns, however minor, are taken seriously + solutions offered. It's a big relief to know mum is in such caring hands.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind and thoughtful feedback. We're delighted to hear that your mum has settled so well and that you feel reassured by the care and attention she receives. Creating a welcoming, positive, family-like atmosphere is so important to us, and it's wonderful to know this has made such a difference. We truly appreciate your trust.
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Review of

The Burlington

from Annie R (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burlington is like no other care home I have seen. Our mum is actually thriving since she arrived at The Burlington five months ago. Visiting her now is a real pleasure. Myself and my sisters could not be happier with the love and attention she receives from every single member of staff at The Burlington.
Mum's needs are constantly assessed and re-assessed. She is encouraged to join in activities that she would never have been able to enjoy at home. The medical team are brilliant and our past worries and dashes to the chemist for her medication are thankfully a distant memory, now that she is in the hands of the team at Burlington. Mum is safe and happy and constantly being chatted to and cared for. How lucky are we to find The Burlington? I get the feeling that ALL visitors feel the same as we do.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for such a heartfelt review. We're truly delighted to hear that your mum is thriving and that you and your sisters feel so reassured by the care and attention she receives. Knowing she is safe, happy, and supported to enjoy life means everything to us. We're so grateful for your trust and kind words, it really does mean a great deal to the whole Burlington team.
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Review of

The Burlington

from Geoffrey B (Son of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at The Burlington for nearly 4 years. My wife and I visited regularly at various times of day and always found the level of care and attentiveness to be extremely high. We also found every member of staff (including cleaners, maintenance etc) very welcoming, polite and helpful
towards us. We were impressed with the amount and variety of activities and celebrations that were organised. We highly recommend the Burlington.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind and thoughtful review. We're honoured to have cared for your mother over those years, and it's wonderful to hear that you consistently experienced such a high standard of care and warmth from the whole team. Your recommendation truly means a great deal to us.
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Review of

The Burlington

from S M (Friend of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burlington exceeded my expectations of a 'home'. A lovely environment. Really friendly staff - lots of smiles and happy welcoming faces. I had a lovely coffee and pastry with my friend and resident. The home was clean and spacious.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're delighted to hear that The Burlington exceeded your expectations and that you enjoyed the warm welcome, relaxed atmosphere, and time spent with your friend. Creating a welcoming, comfortable home for residents and visitors alike is so important to us, and your feedback means a great deal to the team.
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Review of

The Burlington

from Paul S (Son of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit The Burlington the staff are most welcoming. Everyone from reception staff to carers and even support staff always have a smile and will say 'Hello' or 'Good morning'. You are not entering an establishment but a home in the true sense. Everyone is treated like family and made to feel
such.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your lovely feedback. We're delighted to hear that every visit feels so welcoming and homely. Creating a warm, family atmosphere is incredibly important to us, and it's wonderful to know that this comes across so clearly. Your kind words mean a great deal to the whole team.
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Review of

The Burlington

from Kate B (Daughter-in-law of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Jo moved in we home had nothing but praise for The Burlington. Jo was helped to settle in and the staff were, kind, attentive and affectionate to her. The Burlingtons piano room is a central social hub and this is brilliant for the residents, staff and visitors alike to socialise. Nothing has
been too much when we have asked for something. Honestly we are so hugely grateful to you all.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for sharing your experience. We're delighted to hear that Jo has settled in so well and that our team's kindness and attentiveness have helped her feel at home. It's wonderful to know the Piano Room has become such a positive social space for everyone. We're truly grateful for your kind words, and it means a great deal to the whole team that you feel so supported.
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Review of

The Burlington

from Alan W (Cousin of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank staff and carers for looking after Brenda during this difficult time. The staff are always kind + helpful. We feel reasurd Brenda is well looked after and cared for at all times. Thank you to the team.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're glad to hear that you feel reassured and supported during such a difficult time. The team will be touched to know their kindness and care have made a difference. Thank you for placing your trust in us.
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Review of

The Burlington

from Jane W (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you for sharing your feedback. It's lovely to hear that you feel well-informed and reassured about your mum's care, and that the team's friendliness and approachability has made a positive difference. We truly appreciate your kind words.
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Review of

The Burlington

from Gill W (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been a resident since November 2024.
The staff are always bright and friendly, caring and respectful to my Dad and our family and friends. Everyone goes out of their way to be helpful and positive.
The friendliness of the staff has helped Dad to settle in very well. He is very happy here.
Thank you.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for sharing your experience. It's wonderful to hear that your dad has settled in well over the past year and feels happy, and that the team's friendliness and positivity have helped make that possible. We truly appreciate your kind words and are grateful for your trust.
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Review of

The Burlington

from K M (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing, especially Angella. They all keep us up to date on Dad's health & care for him so well.
Nothing is to much trouble. The atmosphere is calm and happy. They put on lovely entertainment.
The home is clean, tidy and a lovely place to visit.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your lovely feedback. It's wonderful to hear that you feel well-informed about your dad's care and that the calm, happy atmosphere and entertainment make a positive difference. We'll be sure to pass on your kind words to Angella and the team, they'll be delighted. Your support means a great deal to us.
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Review of

The Burlington

from Paul H (Son of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y looking
of ways to improve the day to day activities for it's residents. Medical care is constantly monitored. I recommend 'The Burlington' very highly/
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your kind words. We're thrilled that your mother has felt happy and content from day one. Our team takes great pride in providing consistent, caring support and creating a calm, welcoming environment. It's wonderful to hear that our focus on activities and attentive care makes a difference - your recommendation means a lot to us!
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Review of

The Burlington

from Jill H (Wife of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.
Reply from Margie Gonzaga, Home Manager at The BurlingtonThank you so much for your heartfelt message. We're truly honoured to hear that the care we provide has made such a difference during this difficult time. It means the world to us to know that you feel your husband has received the care and support he deserves. We're grateful for your trust and so glad we could help make things easier for you and your family. Thank you again.
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Awards / Recognitions (9)

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