Care Homes Owned by Boutique Care Homes in Surrey

From the beginning of my husband's stay at the Burlington nearly 6 years ago, we as a family felt completely happy with his care. We felt we'd become part of a family and have been invited back after my husband passed away.

Keith, Ana, Mike & Jacqui

We moved mum to The Burlington in November 2025 and have been very happy with the level of care and the friendly and welcoming atmosphere every time we come to visit. Nothing has been too much trouble for the staff when we have had queries or concerns and the communication has been excellent. Mum is happy and feels safe and secure which is the main priority and we are happy knowing she is being well looked after.

I am writing this review to express my deepest gratitude for the exceptional care my aunt has received since moving in to The Burlington 3 weeks ago. The team have been amazing, ensuring my aunt is comfortable well nourished and above all else, happy! They don't just 'do their job', they treat everyone with warmth and dignity. The peace of mind that comes with knowing my aunt is so well looked after is priceless! To the entire team at The Burlington - thank you!!

We cannot thank The Burlington enough for their amazing care, compassion and respectfullness towards ourselves and our father, we are so glad to have found them, we don't know what we would have done without them. They truly provide a loving and lovely home for the residents.

Mum moved into the Burlington just over 4 months ago. What a difference this has made to her overall quality of life. The standard of care is 2nd to none which has allowed mum to settle in at her own pace. We as a family are always made to feel welcome and it is great attending some of the many and varied entertainment activities that are laid on. Staff at all levels are extremely engaging with all of the residents making for a calm and settled environment. Mum has thrived in her short time at the Burlington and I would be happy to recommend the Burlington to anyone who is looking for a care home for their loved one.

We had a lovely time at Christmas and the run-up to christmas. I was so impressed with how all of the staff at the Burlington welcomed all visitors (family members) and how it made the experience of visiting my mother so comfortable. The entertainment during the Christmas and New Year holidays was of a high standard and provided in very welcoming reception as well.

Mum is really happy here, she loves the staff and the food. The facilities and staff are amazing- nothing is too much trouble. Mum is really well looked after which gives us peace of mind when we're not here.

Mum's worst nightmare was the very thought of moving into a care home. Yet she has absolutely flourished at the Burlington, and thoroughly enjoys the community of staff and fellow guests. A huge thank you to all concerned. I can't think how it could be bettered.

My mother moved to The Burlington in November 2025. The expert care and attention to detail during the planning stage and her first month living there have exceeded all our expectations. The admissions manager, home manager, reception staff, care plan manager and her care and activities staff are friendly, professional and genuinely care about the residents and each other as colleagues. We are delighted with every aspect of Mum's experience and ours, as a family. First class.

Mum has been at The Burlington for 6 months now. Throughout that time the staff (all of them, whatever their role) have been caring, attentive, patient and above all welcoming, friendly and cheerful. The Burlington has an upbeat, positive feel and residents and their visitors are welcomed + made to feel part of a big family. Any concerns, however minor, are taken seriously + solutions offered. It's a big relief to know mum is in such caring hands.

The Burlington is like no other care home I have seen. Our mum is actually thriving since she arrived at The Burlington five months ago. Visiting her now is a real pleasure. Myself and my sisters could not be happier with the love and attention she receives from every single member of staff at The Burlington. Mum's needs are constantly assessed and re-assessed. She is encouraged to join in activities that she would never have been able to enjoy at home. The medical team are brilliant and our past worries and dashes to the chemist for her medication are thankfully a distant memory, now that she is in the hands of the team at Burlington. Mum is safe and happy and constantly being chatted to and cared for. How lucky are we to find The Burlington? I get the feeling that ALL visitors feel the same as we do.

My mother was a resident at The Burlington for nearly 4 years. My wife and I visited regularly at various times of day and always found the level of care and attentiveness to be extremely high. We also found every member of staff (including cleaners, maintenance etc) very welcoming, polite and helpful towards us. We were impressed with the amount and variety of activities and celebrations that were organised. We highly recommend the Burlington.

The Burlington exceeded my expectations of a 'home'. A lovely environment. Really friendly staff - lots of smiles and happy welcoming faces. I had a lovely coffee and pastry with my friend and resident. The home was clean and spacious.

Every time I visit The Burlington the staff are most welcoming. Everyone from reception staff to carers and even support staff always have a smile and will say 'Hello' or 'Good morning'. You are not entering an establishment but a home in the true sense. Everyone is treated like family and made to feel such.

Since Jo moved in we home had nothing but praise for The Burlington. Jo was helped to settle in and the staff were, kind, attentive and affectionate to her. The Burlingtons piano room is a central social hub and this is brilliant for the residents, staff and visitors alike to socialise. Nothing has been too much when we have asked for something. Honestly we are so hugely grateful to you all.

We would like to thank staff and carers for looking after Brenda during this difficult time. The staff are always kind + helpful. We feel reasurd Brenda is well looked after and cared for at all times. Thank you to the team.

Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.

The friendliness of the staff has helped Dad to settle in very well. He is very happy here. Thank you.

The home is clean, tidy and a lovely place to visit.