Care Home Owned by Boutique Care Homes in Surrey

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10 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Boutique Care Homes in Surrey

Only the locations & reviews in Surrey for Boutique Care Homes are showing below.

View the details of all 5 locations (with 228 reviews) owned by Boutique Care Homes

Boutique Care Homes Locations in Surrey (1)

1 Care Home owned by Boutique Care Homes in Surrey
The Burlington

68 Manygate Lane, Shepperton TW17 9EE 

10 109 reviews
"Since Jo moved in we home had nothing but praise for The Burlington. Jo was helped to settle in and the staff were, kind, attentive and…"   Read all 109 reviews
Location Type Care Home

At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like… Read more about The Burlington

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 78 Rooms
  • from £1,650 / week

Boutique Care Homes Reviews in Surrey (109)

10

Boutique Care Homes has a Group Review Score of 10 (9.951) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Boutique Care Homes must have a Review Score.

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Review of

The Burlington

from Kate B (Daughter-in-law of Resident) published on 1 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Jo moved in we home had nothing but praise for The Burlington. Jo was helped to settle in and the staff were, kind, attentive and affectionate to her. The Burlingtons piano room is a central social hub and this is brilliant for the residents, staff and visitors alike to socialise. Nothing has
been too much when we have asked for something. Honestly we are so hugely grateful to you all.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for sharing your experience. We're delighted to hear that Jo has settled in so well and that our team's kindness and attentiveness have helped her feel at home. It's wonderful to…read more
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Review of

The Burlington

from Alan W (Cousin of Resident) published on 25 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank staff and carers for looking after Brenda during this difficult time. The staff are always kind + helpful. We feel reasurd Brenda is well looked after and cared for at all times. Thank you to the team.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for your kind words. We're glad to hear that you feel reassured and supported during such a difficult time. The team will be touched to know their kindness and care have made a…read more
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Review of

The Burlington

from Jane W (Daughter of Resident) published on 18 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you for sharing your feedback. It's lovely to hear that you feel well-informed and reassured about your mum's care, and that the team's friendliness and approachability has made a positive…read more
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Review of

The Burlington

from Gill W (Daughter of Resident) published on 18 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been a resident since November 2024.
The staff are always bright and friendly, caring and respectful to my Dad and our family and friends. Everyone goes out of their way to be helpful and positive.
The friendliness of the staff has helped Dad to settle in very well. He is very happy here.
Thank you.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for sharing your experience. It's wonderful to hear that your dad has settled in well over the past year and feels happy, and that the team's friendliness and positivity have helped…read more
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Review of

The Burlington

from K M (Daughter of Resident) published on 18 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing, especially Angella. They all keep us up to date on Dad's health & care for him so well.
Nothing is to much trouble. The atmosphere is calm and happy. They put on lovely entertainment.
The home is clean, tidy and a lovely place to visit.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for your lovely feedback. It's wonderful to hear that you feel well-informed about your dad's care and that the calm, happy atmosphere and entertainment make a positive difference.…read more
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Review of

The Burlington

from Paul H (Son of Resident) published on 15 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y looking
of ways to improve the day to day activities for it's residents. Medical care is constantly monitored. I recommend 'The Burlington' very highly/
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for your kind words. We're thrilled that your mother has felt happy and content from day one. Our team takes great pride in providing consistent, caring support and creating a calm,…read more
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Review of

The Burlington

from Jill H (Wife of Resident) published on 17 June 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for your heartfelt message. We're truly honoured to hear that the care we provide has made such a difference during this difficult time. It means the world to us to know that you…read more
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Review of

The Burlington

from Kelvin B (Son of Resident) published on 17 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I had meeting at The Burlington, it was a Sunday afternoon entering the reception / piano bar area, a group of residents were singing being led by a particular member of staff, instantly I knew it was the place, it was modern, immaculate, the atmosphere was perfect.
Fortunately a room
became available and with the help of the Admissions Manager the whole process was easy.
Dad moved in and his room was made homely, pictures, clocks on the wall, a shelf was built for his gramophone nothing was too much trouble, everyone was so caring and helpful.
Entertainment was an absolute joy, every member of staff always had a smile on their face, they all obviously enjoy working and caring for the residents it felt like a family,
Dad passed on the 1st March and right up until the end he was kept immaculately clean, hair washed, shaved, manicured etc, the bedding was always spotless.
I'm so happy and proud that he spent his last year in comfort and faultless attention, it is truly a special home.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for your deeply touching review. We are truly honoured to have been entrusted with your Dad's care at The Burlington and that our team could provide him with the care, comfort, and…read more
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Review of

The Burlington

from W S (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them.
The care is excellent and the entertainment is very enjoyable.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you ever so much for this warm and touching review. We are delighted to hear that your mother enjoys living at the Burlington and enjoys the activities on offer. We are honoured to have been…read more
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Review of

The Burlington

from Brian M (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you for sharing these kind words. It means a lot that you've never regretted choosing The Burlington. We truly appreciate your trust and remain dedicated to providing him with the best care and…read more
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Review of

The Burlington

from Jodie K (Granddaughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with
a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for your kind and heartfelt review. We're delighted to hear that The Burlington has made such a positive impact on your family. It's wonderful that our team's warmth and care have…read more
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Review of

The Burlington

from Eileen W (Friend of Resident) published on 16 October 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one
of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you for sharing your experience. We're truly touched by your kind words and are grateful that you've felt welcomed and supported over the past two years. It means a lot to us to know that your…read more
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Review of

The Burlington

from B I (Nephew of Resident) published on 15 October 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Tremendously happy and caring environment.
Staff were so helpful and really care.
The decor is hotel-like and so well laid out with entertainment and beautiful gardens.
Really felt my lovely auntie was well looked after and safe.
Reply from Margie Gonzaga, Home Manager at The Burlington
We're thrilled to hear that your auntie felt well cared for and safe at The Burlington. Our team takes great pride in creating a warm and welcoming atmosphere, and it's wonderful to know that you…read more
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Review of

The Burlington

from L M (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of The Burlington for over 18 months.
I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant.
The staff are superb, without exception.
Reply from Margielyn Gonzaga, General Manager at The Burlington
Many thanks for taking the time to write us a review, we appreciate this. It is truly very inspiring to hear such lovely feedback. We will ensure that we continue to deliver the best care possible…read more
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Review of

The Burlington

from Amanda C (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All excellent.
Staff are exceptionally kind and considerate.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you so much for your kind words! We're thrilled to hear that you found the team to be so kind and considerate. It's always our aim to create a warm and supportive environment, and we're grateful…read more
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Review of

The Burlington

from Wendy W (Resident) published on 16 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities
provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom.
I am very happy here.
Reply from Margie Gonzaga, Home Manager at The Burlington
Thank you for sharing your experience. We're thrilled to hear that you felt at home so quickly and decided to stay with us. It's wonderful to know that you're enjoying the peaceful atmosphere, the…read more
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Review of

The Burlington

from Lucy O (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.
Reply from Margie Gonzaga, Home Manager at The Burlington
We're delighted to hear that your mum has settled in so well at our home. Our team takes great pride in providing kind and compassionate care and it warms our hearts to hear that your mum has noticed…read more
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Review of

The Burlington

from Stuart F (Son of Resident) published on 15 January 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable
get-together. An example of the way in which The Burlington respects and cherishes their residents.
Reply from Kirsty Ford, Admissions Manager at The Burlington
Thank you for sharing your positive experience at The Burlington. We're thrilled to hear that your family enjoyed a wonderful birthday lunch, and we appreciate your kind words about the warmth,…read more
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Review of

The Burlington

from K H (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such
as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.
Reply from Emma Dudhee, Home Manager at The Burlington
We're deeply touched to hear that your mum enjoyed four happy years at The Burlington. Your feedback about our caring team and welcoming atmosphere means a lot to us. Thank you for your high…read more
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Review of

The Burlington

from Janet M (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care.
A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.
Reply from Emma Dudhee, Home Manager at The Burlington
Your mum's four years at The Burlington were truly special, and we're grateful for the opportunity to have been a part of her life during that time. Our dedicated team and their unwavering commitment…read more
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Awards / Recognitions (8)

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