Care Homes Owned by Kirklands Care Ltd in Cumbria

Thank you so much for taking the time to leave this lovely review.We're really pleased to hear how well your loved one is doing and that she's felt so welcomed and supported since arriving with us. It's always rewarding to know that the care we provide is making a real difference to someone's health and wellbeing.It's also great to hear how much she's enjoying the activities and entertainment, we put a lot of thought into creating a lively and engaging environment, so your feedback is very much appreciated.Thank you as well for your comments about ensuite facilities. We take all feedback seriously and will certainly keep this in mind as we continue to review how we can improve our services.

Thank you so much for sharing your feedback. I'm really pleased to hear you felt welcomed on arrival and supported by the team, that's the kind of care we always aim to offer. I'm sorry to hear your room was too hot and a fan wasn't provided. Just to clarify, our fans are available in communal areas, but we understand this was uncomfortable and will look at how we can better support guests in warmer weather. While we don't provide TVs in rooms as standard, personal items from home, including TVs, are always welcome to help make spaces feel more homely. I'm also sorry your final evening meal wasn't up to standard and that the call bell noise affected your rest. We know how important a peaceful environment is and will take this on board as we continue to improve. Thank you again for your honesty, your feedback is important to us. If there's anything more you'd like to discuss, please don't hesitate to get in touch.

Thank you so much for your kind and heartfelt words. We understand just how difficult this transition can be and we're truly grateful you took the time to share your experience, especially during such an emotional moment for your family. It's reassuring to know that you felt welcomed and supported from the moment you arrived. We want every family to feel cared for, just as much as the loved ones they're entrusting to us. Knowing that the home felt right for your mam, and that you felt treated with dignity and empathy, means a great deal to all of us here.

Thank you so much for sharing this lovely feedback.We know it can feel a little uncertain coming in for respite care, especially for the first time, so it's really heartening to hear that your dad felt welcomed from the moment he arrived. That's exactly the kind of experience we hope to give every person who comes through our doors.It's great to know he settled in well, found the home comfortable, and was looked after by our team, nothing means more to us. And to hear that he'd be happy to come back again is the biggest compliment we could ask for!

Thank you so much for your kind feedback. We are grateful to know that you feel supported and at ease at St George's Care Home. It's wonderful to hear that the care we provide for your mum has made a positive difference for both of you. Our team works hard to ensure every resident feels valued, safe, and well cared for, and we appreciate your recognition of their efforts. We're proud of the commitment our staff shows in creating a caring environment, especially with residents with dementia. We're glad that activities like animal visits, arts, and music have contributed to your mum's experience. Your appreciation for the support you received, especially during difficult times, means a lot to us. We're committed to providing the high standard of care you've come to expect. Thank you again for sharing your experience. We wish you and your family all the best and are always here for you. Take care, and thank you for letting us be part of your mum's journey.

Thank you so much for sharing your experience! It's great to hear that you, your sister, and your mum felt so comfortable during your visit. We're really happy that you found the home clean and friendly and that we could answer all of your questions. We know how important that peace of mind is, especially when it comes to making decisions for a loved one. It's lovely to hear that your mum seemed content and that you had made the right decision. We're always here to make sure both residents and their families feel supported, so knowing we made a positive impression really means a lot to us. And your comment about booking yourself in next made us laugh! You'd be more than welcome anytime.

Thank you so much for your wonderful review of St George's. We are delighted to hear that your mum has experienced such significant improvements in her health and well-being since joining us three and a half years ago. Our dedicated team strives to provide the highest level of care and attention to all our residents, and it's heart-warming to know that your mum has enjoyed the activities we organise, like the trip to Ravenglass and the visit from the folk group. Ensuring our residents have engaging and fun experiences is a priority for us. We are also pleased that our communication with you has been effective, keeping you informed and reassured about your mum's care and health. Knowing she feels safe and well-cared for, and hearing her praise for our food, is truly rewarding for us. Thank you once again for your kind words and for trusting us with your mum's care.

Thank you so much for your review. We're honoured to care for your mam, and it's wonderful to hear that you feel she is treated with love and care. Our team is dedicated to meeting the needs of each resident, and it means a lot to us that you have peace of mind when you leave. Your kind words are incredibly encouraging, and we'll continue to strive to provide the best possible care for your mam and all our residents.

Thank you for taking the time to review our home, its wonderful to read how kind, respectful and approachable your Mum and yourself find our staff and I will ensure that this information is passed on. We welcome and value all suggestions made with regards to our service and feel that holding regular meetings not only enables effective communication but allows for an open forum where suggestions can be made and discussed. Your mum is a delight to care for and we look forward to welcoming you back into the home on your next visit.

Dear Cathie, thank you for your wonderful words, I will be sure to pass these on to the staff at the home. All of our staff work extremely hard to provide the best care possible for our lovely residents and it is very nice to hear that you have had a fantastic experience with the home. We look forward to seeing you at Kirklands.