Care Homes Owned by Kirklands Care Ltd in Cumbria

day & outings. I always laugh that he has more going on in his day than I do in mine. It's a wonderful place x

well. As a point of improvement, it would be good if self funding residents are provided with full ensuite facilities, this is proportionate to the cost per month (in my opinion). Keep up the fantastic service.

was denied. The food was adequate except for the last evening meal which was inedible. Overall, the caring personnel were attentive and friendly but were mostly rushed having to respond to the continuous attendance calls, the bell being located directly outside my door, which I could not close because of the heat.

helped us during our painful transition. Thank you Highfield House.

again, it was better than he expected, his answer was yes!

and volunteers also. They all have a natural gift with all the residents especially the confused with dementia. Even though it's a challenging job, thus always have a smile on their face. I feel at ease knowing everyone at St George's Care Home. All staff.
Thank you for everything you have done for me any mu mum. Will always be eternally grateful and really appreciate it. Every member of staff has been caring, compassionate and engaging with all of us. None of you lose your patience. Such a challenging job and you are all cheerful even if you are having a tough day. I have seen how you all engage with residents and make them feel at home. Most of residents are very confused and the skills you all use are a gift, you either have it or you don't and all staff I have seen have. Everyone of you has been so patient, gentle and empathetic and encouraged my mum. Always feel welcome when I visit and see for my self that she is well cared for which puts me at ease. Also, thank you for doing things like bringing animals in, doing arts and crafts, people who play music and people who bring school children in. Thank you to the volunteers who spend time with my mum and other volunteers who play games and interact with Mum. I also want to thank you to the cleaners for keeping the home clean and for serving the lunches.
You all work well as a team and should know you are all valued. Thank you to all of you for communicating with each other and other professionals and especially my mum and me. Thank you to the manager for tunning such a fantastic home for residents you should be proud of your team. Thank you for everything. I wish you all the best and wishing everyone of you good health now and in the coming year.
Please take care everyone and thanks so much for letting me have a break and the support I was shown when I was so unwell.

the safety aspects that the home ran. We were encouraged to ask questions or raise any matters that we were unsure of.
Following this meeting, my sister & I were given a full tour of the home and its grounds. This was very good (as my sister & I left we both commented 1) how clean the home was 2) the friendliness of the staff 3) we had made the right choice.
We finalised any remaining paperwork and prepared to leave after a final chat with Mum. She seemed quite content, the staff reassured us they would keep a close eye on her, with it being her first night.
As we left the home I said it's very good, I will be booking myself in next - we had a laugh.

to Ravenglass with a trip on Lal Ratty which she enjoyed thoroughly and we were visiting recently when a folk group were playing which again really cheered Mum up. We are regularly contacted to ensure that we have no concerns about Mum's care and are always contacted immediately should there be an issue with Mum's health in any way. Mum always tells us how good the food is and how well cared for she is when we are visiting. Mum feels safe both physically and psychologically which is a great comfort to us.

the staff contact us if there is ever a problem. Well done, everyone!

good effort is made to try to remember the abilities of each resident and include each one, sometimes on an individual basis such as a simple trip to the sea and an ice cream. All the staff are approachable and I am kept informed of my mum's health.
The star rating for food and safety is because I am only there during visiting hours so I cannot comment on outside of those hours.

Mum feels comfortable and keeps her dignity. As a family, Kirklands have been extremely welcoming to us and have given plenty of time and assistance to help us adapt to Mum's new surroundings. I cannot say enough good things about the level of care Mum receives at Kirklands.