Care Homes Owned by Ritzi Care Homes Ltd

Thank you to all the staff that have made the transition as easy as possible.

The staff are caring, kind and go above and beyond for all the residents ! From the moment you walk through the door, there is a genuine sense of calm, kindness, and community. The staff take the time to truly get to know each resident as an individual, which creates a homely atmosphere rather than an institutional one. What stands out most is the compassion shown daily. The team treat residents with dignity and respect, Moorlands Care Home has made a difficult transition much easier, and we are deeply grateful for the dedication of Jayne, Michelle and all the amazing staff

Overall a friendly & comfortable home. Short on staff at times which obviously puts pressure on the others. Do feel SOME staff are not perceptive enough with noticing basic needs & things in general & have to be asked/reminded to do things . Cleanliness is very basic & not always consistent. Do feel the whole home could do with a clean & freshen up/renew maybe ie: carpets, curtains in rooms, cushions & throws in lounge areas etc. I feel happy visiting & enjoy speaking with staff . I am confident my Dad is safe there. I am fond of the staff, they all seem ok & we all get along. Food is good & varied though teatime bigger helpings would be nice such as 2 x crumpets not just 1 !! Or maybe a better selection of bread, a nice thick wholemeal would be nice as opposed to always white bread & also maybe an accessible fruit bowl for residents to help themselves. In a nutshell a friendly & happy residence. You have asked for my honest opinion, this is it.

If you want a personal touch and have your family member feel like family, Moorlands is the place to be.

It's those little touches the staff provide for the residents which give the homely experience to the home, which for me made me feel happy and confident that my relative would be well cared for here and I was not wrong.

I would highly recommend Moorlands to anyone looking for a placement.

Moorlands Residential Home continues to provide excellent care for my father. The care given by the staff is wonderful and caring, and he could not be in a better place. The environment is homely, and the resident activity coordinator ensures a wide range of activities to stimulate and entertain everyone. I would recommend anyone who needs to place a loved one in care, either permanently or for respite to consider Moorlands Residential Home. We a very happy with the care and are always kept informed.

We were so pleased we chose Moorlands for our mum as she was so happy there and we’d have no hesitation in recommending Moorlands.

Suggestions are well-received. Staff at every level are keen to make any changes that would improve the quality of life of the residents.

Lovely food.

I never leave after my visits, worried that I have left her at the home because I know she is well cared for. It is a very "homely care home", with very good staff.

My mother is 101. We cannot express our thanks enough for the care my mother receives from Moorlands. Everyone of the staff are very caring and take so much interest in each of the residents - real quality care and would highly recommend this home.

In 2017, my mother was evicted from a failing care home that had run into financial difficulties, along with 20+ others. I was very lucky to find Moorlands. Unlike the previous home, Moorlands is privately owned and has had the same manager, for a number of years. Also unlike the previous home, my mother's new home scores consistently high on CQC inspections. The staff turnover, always a key indicator, is very low. The manager runs a happy home for both the staff and the residents. The catering is good, with many of the meals prepared using fresh produce grown in the grounds of the home. There is excellent provision for activities, run by a lady who spends time with the residents. The home is always clean.

All in all, a very well-run place, and one I wouldn't hesitate to recommend.

Moorlands Residential Home is a home from home with the comfort and care that you would expect for your loved one. The staff are extremely friendly, helpful and will go that extra mile in making sure residents are happy and feel safe. There are varied activities every day including a day set aside for pampering such as hairdressing and manicures on a Friday. Food is freshly prepared every day with a varied menu. There are several outings arranged every year which the residents enjoy and many outside entertainers visit the home every month encouraging the residents to take part in singing and using musical instruments.etc. All in all, Moorlands is an extremely good care home and is run sympathetically by its manager and proprietor.

They are always willing to answer any questions I might have and if they can't help, they will make sure someone gets back to me.

My mother has lived at Moorlands Residential Home for over ten years and has been very happy. The staff do all they can to make everyone enjoy their stay. It is a real home from home. I would (and have) recommend moorlands to anyone needing to move into care. This was an excellent decision for my mum. I can not fault any aspect of the care provided. Nothing is too much trouble for the staff, they really care about both the people they work for and their relatives.

We cannot thank Moorlands staff enough for the kindness shown towards mum since her arrival.

Nothing has been too much trouble in any respect, either during the day or night. In mum's own words, she considers herself very fortunate to have found a 'home from home' and feels very secure and well looked after.

As a caring family who have it found it hard to accept that we can no longer cope with mum's needs at home, we are very grateful to have peace of mind that she is now being properly cared for. We visit most days and always feel welcomed into a warm and friendly environment.

Mum enjoys the range of daily activites and looks forward to the hairdresser service on Fridays. As a very fussy eater, mum reports that the food is home cooked using fresh produce.

At almost 95 years old, and having been lovingly cared for in our family home for 14 years, it is a relief to have found this gem where attention to detail can provide a safe and happy haven.