Care Home Owned by B N P Care Ltd in Surrey

my mum was in hospital waiting for a place to care home, she was terribly emotional and I kept receiving calls from hospital almost every night. Fortunately, she has become calm since moving in La Luz and settled well. The environment here is pleasant and warm. And the staff here have put extra effort to help understand my mum's needs. Thank you!

We are also impressed by all the amazing activities provided by La Luz, such as the beach outing, Christmas gathering, in-house baking, etc. My mum is definitely happy with outdoor activities!

We are grateful for the caring and professional support La Luz has given to my mother.

are lovely.

definitely say that the care is consistently amazing. Chris can have challenging behaviour and the patience and kindness of all staff in dealing with him in a professional way is exceptional. The home never has ‘an old people's home’ smell. Always spotlessly clean. Covid safety guidelines are rigorously kept to which has resulted in no case in the home. The staff are consistent with no agency staff which I find lovely. I have got to know them all and they have always shown my self and Chris great kindness. I am often there at meal times and the food is home-cooked to a high standard. The Manger is a very professional and caring manager who never finds anything too much trouble

go back home to his old house. The Manger and the team always make our family feel welcome when we go to see dad and are happy to answer any questions we may have. Putting a loved one in a home is whiteout doubt one of the hardest things to do in life, however, it was made so much easier when you see the dignity, respect, and level of care they show to their residents. I hope dad can continue to stay here for as long as possible before his condition requires the need for a nursing home. A heartwarming thanks to everyone at La Liz for their care, compassion, and attention to detail and for looking after dad.

show keep the spirits of residents lifted. My mum has been so much happier with her days filled with fun. Communication has been brilliant in these difficult covid times when I can’t visit and live so far away. Facebook films helping family feel part of their life and FaceTime calls organised by staff really lift mum’s spirits and mine too. This home is top of my list for anyone needing to know their family are being well cared for. Great peace of mind if your family are part of La Luz.

such with the care and dignity that I was used to giving.
Mum is really happy, feeling at home, which is a real comfort to me being her main carer for many years. It was absolutely the right choice for her, as it is relatively small, compared to other local care homes, and has a real homely feel suiting Mum to a T. Although small, her room has the essentials and, more importantly, staff on hand able to quickly see to her needs.
Having Dementia/Alzheimer's, regular activities give her stimulation. There are times when she feels tired and not feeling up to it, but has the choice of taking herself off to her room for her quiet time and rest. She loves the meals, so wouldn't stay too long!

and clean always. The activities organised are entertaining and everyone gets involved in playing games, puzzles, quizzes etc. Due to my condition, I need to move into a nursing home otherwise I would like to have stayed here permanently.

and the difference in her was apparent to all. From this point, Mum finally began to accept her new surroundings and was much calmer. She was actively encouraged to take part in the activities on offer. Mum sadly began to decline in the spring and the staff made this time as peaceful and calm as possible for both Mum and myself. For this, I cannot thank the team at La Luz enough. Mum passed away in June from Alzheimer's but I take comfort in the fact that in the last few months of her life, she was as well cared for as if she were a part of their family. They gave her the comfort and dignity that she deserved and for this, I will be forever grateful them.

at La Luz are amazing. My siblings and I are very grateful to the staff at La Luz for taking such good care of our mum. We have seen so many changes at La Luz, which are great for the residents. The home is always clean, the residents always look very well cared for. La Luz have now introduced more activities which I know is great for Mum and the others residents. I was worried when we had to send Mum into residential care, I thought this would be so bad for her and to begin with I wondered if we had done the right thing, but she started to get much better. In Oct/Nov 2019 the home was taken over by new staff. Since the take over Mum has gone from strength to strength. Thanks.

family who cares about everyone and everything. The food was very good and I enjoyed most of the items on the menu.

immediately. My mother is now a permanent resident due to her needing 24hr care and on speaking to her on the phone most days she always sounds happy and content which is a huge relief. On the times that I have visited all the residents are well presented and happy and all the precautions have been put in place to protect all against COVID. I can’t thank the Manager and the staff at La Luz enough.

and visits to the Cafe opposite. The room isn't very big but pleasant and has a washbasin. I would recommend people to La Luz. The manager is kind and very efficient. Nothing is too much trouble.

put in place to keep my mum safe when I have been able to visit.
Mum's room is quite small, but she has everything she needs in there.

She was treated with the utmost dignity and respect and appeared very happy and content. The staff interacted well with the residents understanding some very varied and challenging issues. During her last days, unfortunately, owing to the social isolating required in care homes, we were unable to be with my Aunt. However, the Owner enabled me to video call and kept the family informed. She and the care staff comforted her until the end and for that our family is extremely grateful. I would highly recommend this small, friendly care home for your loved ones.