Care Home Owned by Banyan Care Homes Ltd in Caerphilly
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Caerphilly for Banyan Care Homes Ltd are showing below.
View the details of all 2 locations (with 102 reviews) owned by Banyan Care Homes Ltd
Banyan Care Homes Ltd Locations in Caerphilly (1)
White Rose Care Centre
9.8
55 reviews
White Rose Way, New Tredegar NP24 6DF
"My mother has been at White Rose for 3 years she settled in well and is very contented. She is treated well and is happy. The staff are…" Read all 55 reviews
Location Type Care Home
White Rose Care Centre, in Gwent, is registered to offer residential and respite care for up older people in a calm and homely atmosphere set up to respect personal freedoms. The centre is located in scenic surroundings, though residents also have… Read more about White Rose Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Mental Health
- Visual / Hearing Impairment
- 32 Rooms
- from £1,200 / week
Banyan Care Homes Ltd Reviews in Caerphilly (55)
9.6
Banyan Care Homes Ltd has a Group Review Score of 9.6 (9.585) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Banyan Care Homes Ltd must have a Review Score.
Review of
White Rose Care Centre
from J W (Son of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All very good.
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Review of
White Rose Care Centre
from K J (Granddaughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Happy with overall carer and support provided to my grandmother since being a resident at White Rose. Nothing is ever too much trouble. All the staff go over and above even though they are short staffed. Facilities are excellent keeping residents happy with different events, singer, bingo and much more.
Also love the regular upload of photographs showing residents enjoying their day.
Reply from Shah Seehootoorah, Director at White Rose Care Centre
Thank you so much for taking the time to give such a lovely review. We really appreciate the feedback. I shall be sure to share your kind words with the team.
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Review of
White Rose Care Centre
from C W (Mother of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at White Rose for 3 years she settled in well and is very contented. She is treated well and is happy. The staff are very experienced and look after and care for my mother very well. The only issue with the home it is understaffed.
Reply from Jayne Coburn, Manager at White Rose Care Centre
Thank you so much for taking the time to give our review, I can also confirm we are not understaffed and always work to the Guidlines of a Residential Care Home to ensure the correct level of care for our Residents.
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Review of
White Rose Care Centre
from S P (Granddaughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I visit staff are always helpful, kind and compassionate to the service users. Lovely homely atmosphere. My nan is very happy.
Reply from Shah Seehootoorah, Director at White Rose Care Centre
Thank you kindly for taking the time to give us such a lovely review, I will pass on your kind words to the team
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Review of
White Rose Care Centre
from P R (Daughter-in-law of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the care she receives. The carers are so good with her.
Reply from Shah Seehootoorah, Director at White Rose Care Centre
Thank you so much for taking the time to complete your review of us. I shall pass on your kind words to our team.
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Review of
White Rose Care Centre
from D O (Mother of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Can't fault White Rose. Staff are superb, rooms are always spotless. Mam has settled in very well and its nice to know she is being looked after.
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Review of
White Rose Care Centre
from K W (Son of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find my father is well looked after. He likes his tea, and he always has a cup in front of him every time I visit. The staff are very nice and accommodating. Very clean.
Reply from Shah Seehootoorah, Director at White Rose Care Centre
Dear Mr Wall, thank you kindly for taking the time to submit you review of White Rose. Your feedback is extremely valuable to us and I will be glad to share your kind words to our team.
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Review of
White Rose Care Centre
from C O (Son of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are excellent with care and helping both my nan and mother. The activities are fab and well thought out. Food is excellent and a good choice. Long may it continue.
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Review of
White Rose Care Centre
from Judy P (Friend of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit White Rose often and can honestly say that each time I do the atmosphere is extremely friendly, I can see that the residents are all really well looked after and look very happy. The staff are all extremely professional and helpful, and they go above and beyond for their residents and their
visitors. I particularly like live entertainment where the residents and visitors are encouraged to join in, this creates a lovely feel good and wellbeing atmosphere for everyone in the home. I would completely recommend for anyone looking for a care home.
Reply from Shah Seehootoorah, Director at White Rose Care Centre
Dear Judy thank you for your lovely words, we really appreciate you taking the time to complete this review for us. I shall share you feedback with our team.
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Review of
White Rose Care Centre
from Chelsie J (Great-granddaughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great experience and car to all residents. Food is great and residents can have snacks and dessert. Plenty of activities and exercises to keep residents entertained. Staff are all kind and compassionate and are gentle with residents feelings.
Reply from Shahnawaz Seehootoorah, Director at White Rose Care Centre
Thank you so much for taking the time to give us such a lovely review. I will be sharing your kind words with our team.
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Review of
White Rose Care Centre
from Gareth S (Son of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I am writing to express my deep concern and disappointment regarding the recent decision to refuse my mother re-admission to the care home, after a hospital admission for a recent fall. My mother had been a resident at your care home and had considered it her home, where she built trust with your staff
and formed relationships. While she was in the hospital for necessary medical treatment we fully expected that she would be able to return to the environment where she felt safe and supported. Unfortunately, the decision to deny her return has caused significant distress to both her and our family. We were not consulted in advance to explore any alternative solutions. This sudden decision has placed my mother in a vulnerable position, caused emotional harm and created unnecessary uncertainty at a time when stability and familiarity are essential to her well being. During all the brief telephone conversations informing me of the refusal, no one asked me once about my mothers well being.
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Review of
White Rose Care Centre
from Hilary H (Sister of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On the 20th of February after almost 9 years, my brother was moved to a home which had Nursing care. During his stay at White Rose the care he received was given selflessly displaying compassion and when needed, tolerance in difficult situations. I cannot thank the Home Manager and all her wonderful
staff for how they looked after my brother. For me, it meant I was never worried about him as I knew he was in excellent hands. I am so grateful to all of you and I shall miss your familiar faces and friendly enquiries. I will never forget White Rose and thank you all for the care my brother received over the years.
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Review of
White Rose Care Centre
from Tina M (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was an urgent admission after a hospital stay, the manager was amazing and supported me and my siblings to feel comfortable in leaving our mother in good hands with people who care about what they do. I can not fault the staff for their understanding and care they provide my mum with. I can now
safely sleep at night knowing she is safe and cared for especially as the progression of her dementia is changing and challenging without white rose life would be difficult. Thank you all you deserve a gold medal.
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Review of
White Rose Care Centre
from M J (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly, nothing too much trouble. Well looked after and cared for.
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Review of
White Rose Care Centre
from R T (Son of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
White Rose Care Home has provided excellent care for my father. He has settled in very well. The staff are all welcoming and friendly. They provide a fantastic service and are always available to help residents, family and friends. Highly recommend.
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Review of
White Rose Care Centre
from J M (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother is very happy here. The staff are lovely and very friendly and they do plenty of activities and events which she enjoys. It gives me peace of mind knowing she is safe and well looked after.
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Review of
White Rose Care Centre
from Trudy W (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are excellent and so friendly. They are helpful and look after the people like their own families. The rooms are clean and tidy.
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Review of
White Rose Care Centre
from A B (Daughter-in-law of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
White Rose Care Centre have been wonderful they helped us in our hour of need. My mother-in-law and we as a family have been made very welcome and part of the White Rose family. Can't praise the staff enough, all are excellent and compassionate.
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Review of
White Rose Care Centre
from S S (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A good safe place for Mum to be in.
Warm and friendly with lots of activities.
The carers are brilliant and very patient.
Well done.
Warm and friendly with lots of activities.
The carers are brilliant and very patient.
Well done.
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Review of
White Rose Care Centre
from Linda C (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mam loves it there, the staff are very friendly and happy to help. Also a very clean nursing home. Since my mam has been there she is looking 100% better in herself. I would definitely highly recommend White Rose Care Centre.
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