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Care Home Owned by Danforth Care Homes in Suffolk

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Danforth Care Homes in Suffolk

Only the locations & reviews in Suffolk for Danforth Care Homes are showing below.

View the details of all 21 locations (with 658 reviews) owned by Danforth Care Homes

Danforth Care Homes Locations in Suffolk (1)

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1 Care Home owned by Danforth Care Homes in Suffolk
Harbour Manor

Bluebell Way, Felixstowe IP11 6AE 

9.8 22 reviews
"There really are no down-sides to residence at Harbour Manor. My mother is safe here and very well looked after. The monitoring of her…"   Read all 22 reviews
Location Type Care Home

Harbour Manor is a new, luxury care home in Felixstowe, near Ipswich. It opened in Spring 2024 and offers residential, respite and dementia care. Their staff are compassionate and nurturing and work hard to create a welcoming and safe environment. The… Read more about Harbour Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 66 Rooms
  • from £1,475 / week

Danforth Care Homes Reviews in Suffolk (22)

9.8

Danforth Care Homes has a Group Review Score of 9.8 (9.830) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Danforth Care Homes must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Danforth Care Homes
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Review of

Harbour Manor

from David B (Son of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
At first, we loved everything about Harbour Manor; everyone seemed to love staying here, including my dad. but recently, they have let us down extremely badly. It may all look very nice and all the staff seem friendly and helpful, but it's the quality of care that is important..
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for taking the time to share your feedback. We always aim to provide high-quality care and support to everyone who stays with us. Following a later review, it was determined that the level of care required was outside the scope of our current registration. While such decisions are never taken lightly, we must always ensure that we can safely and appropriately meet the needs of all those in our care, as well as maintain the wellbeing of our residents and team. We wish you all the best for the future.

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Review of

Harbour Manor

from Daniel H (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There really are no down-sides to residence at Harbour Manor. My mother is safe here and very well looked after. The monitoring of her health etc is first rate and the staff can access records immediately in order to answer any concerns and respond accordingly. From a social point of view this is a
place where the staff really do care for the residents, as well as providing plenty of activities to stimulate residents and include them in the community there. All good.
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Review of

Harbour Manor

from J H (Ex Family Member) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour Manor is a beautiful care home. Spotlessly clean, staff are friendly and helpful and the residents seem very happy. it is light and airy and feels more like a hotel than a care home. Residents are given the opportunity to be involved in lots of activities, which helps pass the time. I would
definitely recommend Harbour Manor.
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Review of

Harbour Manor

from J B (Daughter-in-law of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother-in-law receives it second to none.


The staff are friendly and caring, always greet you with a warm welcome.


They have regular meetings for residents to listen to what they would like to do or if something can be changed to better fit their needs.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, i am so pleased you are happy with the care your mother-in-law receives at Harbour Manor. I am glad you are happy with the regular meetings held for the residents. We are always open to suggestions and new ideas. Thank you

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Review of

Harbour Manor

from Michael M (Friend of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend and neighbour moved into Harbour Manor about two weeks ago and this is the first opportunity I have had to visit him. He has settled in nicely and is quite content with his life. The staff are so friendly and welcoming, and the building which I know is nigh on brand new, is immaculate and
spotlessly clean.
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Review of

Harbour Manor

from Tracey S (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was welcomed into Harbour Manor with open arms. The staff there have been absolutely amazing and my father is looking so happy, relaxed and healthy.....more than he has in years. This care home is just Fabulous
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Review of

Harbour Manor

from Adrian B (Son of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff try to give the residents a wonderful experience in their later years. They are very caring and create a lovely community for both residents and staff. The residents are encouraged to join in with all the lovely entertainment that the staff provide in the beautiful setting of the care
home.
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Review of

Harbour Manor

from D T (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Water jug not changed for 3 days. Same sticker was on saying Tuesday, still the same sticker on Friday. No towels left in ensuite.
Clothes missing not marked because the machine was broken. Dad not shaved daily. Dad was in for respite and ended up in hospital after 10 days.
No help when mum went to
clear room of dad's things.
Not sure how good food was as not allowed to visit at meal times.
Mum only met home manager once and dad had been in the home 8 days.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your feedback. I am sorry that you feel your fathers stay fell short of your expectation however at Harbour Manor, we do provide fresh water daily and fresh towels are always available. While mealtimes are protected to ensure a calm environment for our residents, we do offer private dining options for all families. Our staff are trained to monitor residents' well-being and refer promptly to medical professionals when needed. If you wish to discuss further, please do not hesitate to reach out to the general manager.

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Review of

Harbour Manor

from Shaun A (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving from your own home to a residential care home is a significant step in life. The Staff at Harbour Manor helped my Mother to realise both the necessity, and benefit of doing so. Their understanding, appreciation and sensitivity to my Mother's needs is a thoroughly positive experience. For my Mother,
and all our family. We are very grateful for the level of care and attention provided by the staff, and the uplifting atmosphere created by them.
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Review of

Harbour Manor

from J C (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Harbour Manor provide excellent care. The staff are caring and friendly. There are lots of activities for residents to join in with. Meals are excellent, varied and healthy. It is truly 'a home' and not institutional in any way.
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Review of

Harbour Manor

from Colin L (Friend of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arranging for our friend to transfer to Harbour Manor was made easy. Upon arrival she was welcomed, made to feel at home and involved. The care is excellent and thoughtful resulting in our friend always smiling and looking happy when we pop in.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your great review, I am so pleased your friend feels settled and at home at Harbour Manor.

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Review of

Harbour Manor

from Susan B (Partner of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with Harbour Manor, in every aspect. The care, the staff and the homely feel of the place, my partner felt secure, which was a relief for me.
The staff were very attentive and helpful, the rooms were lovely, a bit of private space.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased your partner felt safe which meant you were reassured. Thank you.

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Review of

Harbour Manor

from Richard P (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment of first contact we were treated with the utmost kindness and consideration. There was no question we asked that went unanswered. All our concerns were addressed and laid to rest. We were assured that my mother would receive the very best of care appropriate to her needs and so it proved
to be. I would say that all the staff there went beyond their job spec to make my mum comfortable and happy in her final days. My gratitude is very long lasting.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, The whole team at Harbour Manor not only pride themselves on delivering outstanding care but also offering a warm friendly and welcoming environment for all visitors and your review confirms the fantastic work the whole team does. Thank you.

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Review of

Harbour Manor

from S C (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very emphatic staff, always pro active with residents and visitors. Harbour Manor always pleasing on the eye, clean, maintained and well looked after.
My mum, whilst confused at times, is looking better the longer she lives at Harbour Manor. She knows she is looked after and cared for. Long may this
last.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased you are seeing an improvement in mum since she moved into Harbour Manor. Thank you.

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Review of

Harbour Manor

from Nicola S (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first visit to Harbour Manor we were so impressed. The rooms are like hotel rooms with plenty of beautifully furnished day rooms for residents to relax in.
My mum moved in and hasn't been this happy and healthy in years.
The activities that are arranged are fantastic and although mum
doesn't join in with all of them she thoroughly enjoys the ones she does, especially the trips out to garden centres and pubs!
The care she receives is wonderful. I cannot recommend Harbour Manor enough. We no longer feel guilty for mum having to go in to a care home as her life has improved in so many ways since moving to Harbour Manor. Thank you to everyone there for all they do.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your fantastic review, I am so pleased how impressed you are with the facilities Harbour Manor has to offer and more importantly how happy mum is. Harbour Manor offers a wide selection of activities both inside and outside the home and it is great to hear how much mum is enjoying them. Thank you.

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Review of

Harbour Manor

from Sara A (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family have been so impressed and delighted with the welcome and care my mother has received since moving into Harbour Manor.
Every member of staff has always been so kind and considerate towards my mum and to all of us. They always have time to listen and reassure.
Mum has been joining in the
various activities and outings which is wonderful to see.
Harbour Manor is such a happy place! I would recommend it to anyone trying to make difficult choices for a loved one. You will not be disappointed!
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Harbour Manor and is enjoying everything the home has to offer. The whole team prides itself on delivering outstanding care and offering a warm, friendly and welcoming environment to all visitors and your review confirms the fantastic work the whole team do. Thank you.

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Review of

Harbour Manor

from Debbie F (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Harbour Manor two weeks ago, after not being able to settle at another care home.
The facilities are absolutely wonderful, with each resident having their own en-suite wet room.
Mum loved her room straight away, it is so bright and modern.
The care Mum has received so far has
been excellent from all the team at Harbour Manor.
As a family, we have felt so welcome, and nothing is too much trouble.
Thank you to all the team at Harbour Manor, it is so reassuring that Mum is so happy.
I would recommend Harbour Manor to everyone!
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review. I am so pleased Mum has settled so well at Harbour Manor and is happy. The whole team pride themselves on delivering outstanding care and offering a warm and welcoming environment to all visitors. Thank you.

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Review of

Harbour Manor

from L W (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you. Great communication from the staff. Dad looks happy in the photos and there has been a lovely variety of activities.
Many thanks this has helped us no end.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased Dad has settled well at Harbour Manor is enjoying the range of activities.

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Review of

Harbour Manor

from Sandra D (Sister of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely homely feel to this home, beautifully decorated with a lot of thought gone into it. Plenty of facilities ie cinema room, hairdressers, library. Outside facilities potting shed and patio area to sit out and look at the view. Food is excellent all homemade. Definitely worth a visit.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review. I am so pleased your loved one is enjoying all the wonderful facilities Harbour Manor has to offer. Thank you for your feedback about the food being excellent the chefs at Harbour Manor pride themselves on delivering delicious, nutritious home-cooked meals.

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Review of

Harbour Manor

from Nicholas W (Son of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facility is brand new and situated in an excellent location with ample car parking. The staff are first rate and nothing is too much trouble for them. They are always on hand to assist. The interior facilities are up to date. The food is superb, really. Overall a very impressive establishment.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, the whole team at Harbour Manor pride themselves on the care they deliver and your review confirms the fantastic work they all do. Thank you. Amy

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Awards / Recognitions (2)

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