Danforth Care Homes in Derbyshire | 2 Care Homes

Review of
Heatherton House
from J S (Respite Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

It was a very happy experience for me. I come from 3 weeks in 2 hospitals (in Portugal, private and here). I was greeted with warmth and shown to a beautiful room, which was to be my home for 2 weeks of recuperation. Staff come to mark my clothes and others to take me on a tour. Everywhere was beautiful

and staff so friendly. I felt at home. Food was tasty (too much), and I put on weight. I was sorry to leave, but will be in again if I need to. Would recommend.

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Review of
Samuel House
from J B (Daughter of Resident) published on 25 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad stayed at Samuel House for 2 weeks respite care. He thoroughly enjoyed his "holiday" and is keen to go back for another stay. Very welcoming atmosphere. His room was very clean and comfortable and he enjoyed spending time in the lounge and dining room. The food was fabulous and we were encouraged

to join him for meals. All the staff were very kind and welcoming and we found nothing was too much trouble for them. There were lots of activities planned throughout the day including a trip to the pub. The highlight of the stay was the staff. All very kind, hardworking and thoughtful.

Reply from Joanne Rossiter, Head of Marketing at Samuel HouseThank you so much for sharing such a thoughtful and heartfelt review. We're delighted to hear that your dad enjoyed his stay. It's wonderful to know he enjoyed the food, activities and the company of other residents and our team. Thank you again for your kind words they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

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Review of
Heatherton House
from Catherine N (Sister of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

Since Robert moved into Heatherton House Care Home at the end of September, I have seen some really positive changes in Robert. He is very happy and well settled. He is really enjoying all the activities, and he is enjoying the company of other residents and staff. Robert feels safe and secure here.

He benefits from routine and knowing all his meals and other needs are met. For Robert, his own ensuite is extremely helpful because of his personal needs. The cleanliness has also helped Robert to feel comfortable. Having an outside space for Robert to wander around and have fresh air, and meet the local cat, have also been a bonus.

Reply from Amy Batchelor, Customer Relations Manager at Heatherton HouseThank you so much for sharing such a thoughtful and heartfelt review. We're delighted to hear that your brother has settled in so well since moving to Heatherton House Care Home. It's wonderful to know he feels happy, safe, and supported, and that he is enjoying the activities, the company of other residents, and our team.
We're especially pleased that his ensuite room, the cleanliness of the home, and the outdoor space have helped him feel comfortable and at ease. Providing a calm, routine-based environment where residents can thrive is very important to us.
Thank you again for your kind words they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

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Review of
Samuel House
from Julia H (Wife of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

I really can't fault the home. A lovely atmosphere and very friendly caring staff. Always there with a smile. Numerous activities to suit everyone. Highly recommend just too expensive which is why I am moving my husband.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your lovely comments and recommendation. We're delighted to hear that you've found the atmosphere warm and welcoming, and that our team has provided such caring support for your husband. It's also wonderful to know that the activities have been enjoyable and suited to a wide range of interests.

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Review of
Samuel House
from Lesley H (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

My lovely Mum came to stay in Samuel House while my partner & I had a short holiday. I was very nervous about leaving her, this was the first time since she has needed round the clock care. As soon as we arrived, we were both made so welcome, such lovely, friendly, caring staff. Mum's room was so

lovely, everything she could need was to hand. I unpacked for her & made sure she was settled & must admit I did shed a few tears when I left her. I felt confident though that she would be well cared for, & I had no need to worry. Mum couldn't praise the staff enough when I picked her up at the end of the break, she said to food was excellent too. I was very impressed with Samuel House, it's an extraordinary care home, we will definitely be using it again for all Mum's respite care. Thankyou so much to all the wonderful staff.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your lovely review and for trusting us to care for your mum while you took a well-deserved break. We understand how difficult it can be to leave a loved one for the first time, so it's wonderful to hear that you both felt welcomed and reassured from the moment you arrived. Our team will be delighted to know that your mum enjoyed her stay, especially the food! We're so pleased she felt comfortable and well cared for, and we look forward to welcoming her back to Samuel House again soon.

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Review of
Samuel House
from J A (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

Fantastic home in a super setting.
Care received is great. Activities are just endless. My mum has no time to get bored.
Couldn't be happier with the care and support at Samuel House.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseWe're thrilled to hear that your mum is enjoying her time at Samuel House and keeping busy with all the activities, we try to make every day engaging and full of variety. It means a lot to know that you're happy with the care and support she's receiving. Thank you.

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Review of
Samuel House
from Janet T (Respite Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

I couldn't have had better care, all the staff were wonderful and made me extremely welcome. The home is beautiful and feels like a hotel rather than a care home. I enjoyed the food and I was spoilt for choice. The activities were fun and very accessible. I cannot speak highly enough.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you for your wonderful review. We are so pleased your stay with us at Samuel House and look forward to welcoming you back in the future. Thank you.

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Review of
Samuel House
from Dawn W (Sister of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My brother has been here for a month now and has settled in well mainly because he has been welcomed and made to feel its his home. The staff are all so lovely and everywhere is so clean and well cared for. His bedroom is very pleasant as well. He looks clean and well looked after ie his hair, clothes

and nail and he's certainly well fed! They are always doing activities.

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Review of
Samuel House
from Doreen B (Resident) assisted by family/friend published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

I recently had the opportunity to stay at Samuel House Care Home for two weeks and I must say, my experience was overwhelmingly positive. The accommodation was nothing short of excellent - everything was brand new, impeccably clean and well-maintained. It truly felt like a comfortable and welcoming

environment. The food provided was also a highlight of my stay. The menu offered a wide variety of choices and the staff were more than willing to adapt meals to suit individual needs, ensuring that everyone could enjoy their dining experience. What stood out the most, however, was the care staff. They were consistently polite and genuinely caring, always ready to assist. Whenever I pressed the buzzer, they responded promptly, making me feel valued and attended to throughout my stay. Overall, I highly recommend Samuel House care home for anyone seeking quality care in a pleasant setting. It exceeded my expectations in every aspect.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for taking the time to share your experience at Samuel House. We're absolutely delighted to hear that your stay was such a positive one. Creating a warm, welcoming, and comfortable environment is something we take great pride in, so your kind words about the accommodation and facilities mean a lot to us.We're also thrilled that you enjoyed the food and felt well cared for by our team. It's wonderful to know that the staff's responsiveness and genuine care made you feel valued throughout your stay.Your recommendation is greatly appreciated, and we're so pleased we could exceed your expectations. Wishing you all the very best, and we hope to welcome you back again in the future if needed

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Review of
Samuel House
from J B (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

We are very happy with the care mum is receiving. The staff are caring, attentive , and fully understand mums needs. They are friendly , fun , and seem to bond well with their resident's.
The food is lovely, made fresh everyday by their chef, with a varied menu.
Everyday they have different

activities, from chair based excersis, to baking, painting, singing and outdoor games etc.
The home is very clean and modern with lovely ensuite bedrooms, lounges, dining rooms.
We couldn't have picked a nicer home for mum to spend her remaining time.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your wonderful review. We're truly grateful for your kind words and are so pleased to hear that your Mum is happy and well cared for at Samuel House. It means everything to us that you feel confident in the care she's receiving, and we're proud to have a team that is not only attentive and compassionate, but also builds genuine connections with our residents.Thank you.

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Review of
Samuel House
from Peter B (Son of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

As the home is brand new you would expect it to be first class. It is, the finish inside is excellent the food is wonderful & plentiful. Hospitality from staff is also excellent. Well done. Mum will be back for future respite and if need be to stay in the future.

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Review of
Samuel House
from S H (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

This beautiful, brand-new home is bright, comfortable, and thoughtfully decorated-but what truly stands out is the staff. The management team are genuinely caring and go above and beyond. Every assistant and staff member we've met is warm, attentive, and clearly happy in their work. It's a real comfort

knowing our mum is in such capable and compassionate hands.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you for your lovely review and kind words about the fantastic team at Samuel House. I am so pleased you are reassured knowing mum is safe and well cared for.

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Review of
Samuel House
from J P (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I am writing this review to express my sincere appreciation and deep satisfaction with the exceptional standard of care and service provided at Samuel House Care Home, Shipley Lakeside, where my precious mum has recently become a resident. From the moment we were introduced to the home, it became clear

that Samuel House is not just a care facility but a thoughtfully run and genuinely welcoming community that places residents and their families at the heart of everything they do.

The Care Home Manager has set a truly outstanding tone for the entire establishment. Her leadership is evident in every detail-from the high morale of the staff to the smooth, respectful, and compassionate way that care is delivered day and night. The Front of House Manager deserves equal commendation. From the warm welcome to the consistent professionalism in all interactions, they help create a sense of trust and calm for families and residents alike. Thank you to the whole team! You are doing an amazing job.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your wonderful review.I'm so pleased to hear that your mum has settled in so well at Samuel House. Your kind words about the team truly mean a lot. They take great pride in providing outstanding care and creating a warm, welcoming environment for all our residents and visitors. Your feedback is greatly appreciated and will be shared with the whole team-thank you again for your support

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Review of
Heatherton House
from Pauline O (Daughter of Resident) published on 5 May 2025 Submitted via Postal Card • Report

Overall Experience

I recommend Heatherton House, specifically built and designed for comfort and proper care for elderly residents, modern facilities, beautiful decor, private rooms with excellent ensuite. Warm and welcoming. Staff are kind, professional, polite and supportive. Residents are relaxed and well attended.

Excellent laundry service. Lovely food, cooked on the premises, catering for all tastes. Excellent hairdresser! The beds are electrically adjustable - a bonus! Mum always looked clean and cared for. There was separate private rooms to meet visitors, nice quiet alcoves to relax in. A comfortable lounge, dining area, cinema, a piano room and nice outdoor area. Activities and trips out.

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Review of
Heatherton House
from A B (Son of Resident) published on 28 February 2025 Submitted via Website • Report

Overall Experience

Dementia care
Dad has been a permanent resident of Heatherton House for 14 months. With the deterioration of his dementia (coupled with a chest infection that took him to the hospital) Heatherton House declined to allow him back into the care home. This surprised us, as the reason that we chose Heatherton

House, was because they promoted themselves as experts in dementia care. In our experience, the dementia care offered by Heatherton House seems to be limited and, when challenging behaviours were expressed, they seemed unable to cope. Furthermore, we were not kept fully informed of incidents that were later listed as reasons for terminating his residency.
On the day we came to collect Dad's belongings and medication, no one from the management team took the time to speak with us, to enquire how he was doing or to wish him well for the future. This was very disappointing and left us feeling that the management team lacked concern for his ongoing welfare.

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Review of
Heatherton House
from C W (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report

Overall Experience

Dad stayed for two week's respite and to get a taste for what a modern care home can offer. We were able to visit whenever we wanted and were made to feel very welcome. Dad said he couldn't fault it - it's very clean and comfortable, the staff are kind and attentive and the food is great. He could definitely

live there!

Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your kind review, I am glad that dad had a nice time and hope to see him soon.

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Review of
Heatherton House
from J S (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

My mum arrived at Heatherton House following a 2 week stay in hospital and 3 weeks respite care elsewhere. It was an extremely stressful time for her. The staff have been excellent, helping her to settle in and care for her, not-inconsiderable, needs. Their care and attention have allowed me to move

forward, knowing she is safe and well.

Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for taking the time to write such a lovely review. I am glad you've had the opportunity for some well-deserved rest.

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Review of
Heatherton House
from I D (Respite Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

My family and I decided to take advantage of a respite care stay at Heatherton House for me in light of my arthritis and risk of falling while they were all away on holiday. I faced the prospect with trepidation but I need not have been concerned because it was like my own holiday as they had predicted.

I could not have waited for a more pleasant and friendly staff throughout management, carers, household staff and the chefs. There were busy delays in the mornings, but everyone received the help they needed to start their day. The house itself is comfortable, attractive and immaculate in every way. I will certainly return to Heatherton should the need return. Thank you.

Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for completing a review of your Holiday at Heatherton House, we are glad that you enjoyed your stay, and look forward to seeing you again soon.

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Review of
Heatherton House
from C C (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report

Overall Experience

My mother stayed at Heatherton House for respite. She thoroughly enjoyed her stay the accommodation is of 5-star standard.
She enjoyed the food. The care was outstanding, above and beyond, with friendly, smiley, helpful staff. She enjoyed some of the activities on offer, although she is 94 and very

happy to have her afternoon nap! We would have no hesitation in recommending Heatherton House and my mum has a return visit already booked in.

Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your review, it's very much appreciated. I am glad that your mom enjoyed her stay and the facilities and look forward to seeing her back soon

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Review of
Heatherton House
from S B (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report

Overall Experience

I placed my Dad here for 3 weeks restbite, I was a nervous wreck as it had taken ages to agree to a holiday with him there.
The home is of excellent standard with a lot of facilities within the price which although is expensive it isn't really any more expensive than others, and is just like a hotel.
My

Dad settled well and the staff were lovely to him, he has Altzeimer's so it was good to see him happy, the food was good and varied and wasn't restricted in any way, I could ring anytime to make sure he was ok and they sent me some videos of him joining in with the activities and even dancing with the staff.
Nothing was too much trouble and I feel they looked after my Dad as well as I could.
We are back in September for three weeks knowing he will be ok.

Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for such a delightful review. I am glad that we could not only give you the reassurance you needed but also that your dad settled into our care. Look forward to seeing you soon.

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Care Homes Owned by Danforth Care Homes in Derbyshire

Danforth Care Homes Locations in Derbyshire (2)

Danforth Care Homes Reviews in Derbyshire (48)

Heatherton House

Samuel House

Heatherton House

Samuel House

Samuel House

Samuel House

Samuel House

Samuel House

Samuel House

Samuel House

Samuel House

Samuel House

Samuel House

Heatherton House

Heatherton House

Heatherton House

Heatherton House

Heatherton House

Heatherton House

Heatherton House

Awards / Recognitions (2)

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