Care Homes Owned by GB Healthcare Group Ltd in Tyne & Wear

Generally good support and efficient communication however recently it has taken longer for the home to relay some minor issues.

My father is very settled in Hebburn Court. He has been a resident since Jan 2021. He is well looked after by the staff, with him being in the home for so long, they treat him like family. Now that he is non-mobile, he is no trouble! I would recommend this home for any family looking for care for a loved one.

Staff are very pleasant when we visit Mum. Improvements have been over the last few months and we are satisfied that Mam is being cared for appropriately.

Home has gone through its ups and downs since COVID but things seem to be picking up now. Hopefully it will continue to do so. Quite happy with things at the moment. Staff are lovely.

Rose has been a resident for 6 years and in that time we have noticed a continued improvement in the home since COVID. Long may it continue.

They totally spoilt her on her 90th birthday; nothing was a bother to the staff. The family really appreciates everything you's do for her. Thank you. x

The staff always ensure my grans care needs are met. Every time I visit, Gran is always clean and presentable. Care staff cannot do enough to support not only my gran but also her visiting family. We visited for her 90th birthday, and the staff went above and beyond to make sure she had the best day. The care staff deserve a big appreciation bonus to thank them for all they do for their residents.

The staff are lovely, patient and kind when dealing with often confused, unpredictable and vulnerable residents, not an easy job. Alzheimer's dementia is a cruel disease which is slowly robbing us of our mam we are grateful for the kindness and support our mam and we as a family are receiving from the staff at Hebburn Court. Thank you.

The whole team is brilliant, very caring and professional. Always knock on the door before entering.

My father was a difficult resident due to his dementia but the support that I received from everyone in enabling us to get the help he needed was first class.

Good standard of cleanliness in the home. Staff friendly and helpful. Since changing hands home is being upgraded. More activities are being put in place for residents which is good.

I am sure with the staff's positive attitude, it will continue into the future.

Whenever I have had any concerns I have spoken to management who are always happy to give me the time to talk through things.

Appalling place, would not leave my pet there. No care respect or dignity. Staff say not enough staff and the manager says they are liars. My father-in-law was left soaking wet that cold, the nurse could not even get his stats, too much to mention. He was only there 3 weeks before he passed. Please don't leave your relatives here especially if they don't have the capacity to speak up for themselves, shame on you Hebburn Court.

Staff are lovely. All the activities are good. I have photos, drawings and stories in my room.

Well done to all staff at Hebburn Court, it's been tough but they have dealt with things great and I know my grandfather is well looked after.

Just to put pen to paper to tell you that since this terrible pandemic, it has had terrible effect on the mental health of not only residents but also on close family. I might add at this point I would not have gotten through this terrible year but for the activity person in Hebburn Court. She goes beyond her role and has kept me up to date with my mother's wellbeing, she deserves praise indeed. She is worth her weight in gold!

All the staff are friendly, polite and go out of their way to make sure my cousin and everyone else is well cared for. They keep us well informed on how she is doing via phone calls or letters through the post. I have also recently downloaded Zoom.

A huge thank you to everyone at Hebburn Court for your care and hard work looking after our wonderful mam. If your loved one is needing care, I would recommend Hebburn Court 100%.

I cannot praise the staff enough. They look after my aunt so well and with such care. There are always plenty of activities to keep the residents entertained and the staff encourage them to join in. I am so pleased I chose this care home for my aunt. I can relax knowing she is getting the best care that she needs in a lovely, safe home.