Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE

Hebburn Court Care Home is located within a pleasant residential area of Hebburn in South Tyneside, a popular purpose-built 53 bedded property offering residential, residential dementia, nursing and nursing dementia care.

At Hebburn Court Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home also has a range of comfortable and well-equipped bedrooms.

The home encourages an atmosphere of fun and inclusion and runs a weekly programme of events, which includes talks and demonstrations from local people willing to share their knowledge and talents. Performers from the area regularly visit and entertain Residents with songs, sketches, singing and dancing, and members of neighbourhood groups, volunteers and other locals often drop in for a cup of tea and a chat.

Hebburn Court chefs pride themselves on knowing the tastes of residents and preparing a choice of home-cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 55

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hebburn Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews over all time. This Average Rating is also the rating value for Hebburn Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.846 for Hebburn Court Care Home is calculated as follows: ( (630 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 728 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 11 Reviews ÷ 11 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Hebburn Court Care Home has a Review Score of 9.8 (9.846) from 61 Reviews


Average Ratings

  • Excellent
    54
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hebburn Court Care Home?

  • Extremely LIKELY
    57
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hebburn Court Care Home

  • Resident / Service User
    20
  • Daughter of Resident/Service User
    15
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    3
  • more

Hebburn Court is an excellent care home and I am very happy that my mam lives here. The staff are conscientious, caring and supportive to both my mam, me and my sisters. The ambience of the home is very happy and they strive to make it a home from home. They care about her appearance and take care to coordinate her clothes and make sure her hair is done. Management are always available to talk to and supportive too.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pleased with Hebburn Court, friendly home, welcoming and I know my grandad is well cared for in there. Happy to leave him there to be cared for by good staff.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff throughout the establishment are fantastic with my mother-in-law.

I'd just like to say thanks to all.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

What stands out is the level of care, dignity and respect which is afforded to my sister. The manner in which relatives are treated is equally commendable.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely, pleasant staff, willing to help. Great atmosphere.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My cousin has been at Hebburn Court care home for nearly two years, during which time I have been entirely satisfied with the care he has received. The staff are pleasant and friendly.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Very good service and care. No complaints.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think this home is perfect for my husband. It is a really homely place, the staff are so caring and understanding and the activities are fantastic, and meet all my husband's needs. I would recommend this home to anyone that is looking for care.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the onset, I found the staff relating to my mothers care needs observing her changing moods and giving help when and where needed.
Palliative care was given twenty-four hours a day with all care and comfort observed throughout.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with the care and support our father gets. He always seems happy, clean and tidy. His room is always clean and tidy. Always plenty of staff on hand if we have any concerns.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad is very happy here. Staff are excellent. Very helpful.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Well looked after and friendly staff.

How likely would you be to recommend Hebburn Court Care Home? Likely

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Average Rating:   3.3 out of 5

Very happy with the care now.

How likely would you be to recommend Hebburn Court Care Home? Likely

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Average Rating:   4 out of 5

My Mother in Law is always clean and well dressed. Staff are always available if I need them. The home is very friendly and I am always welcomed into the home. All staff do a fantastic job.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I find a very friendly home where residents sit together. Staff are excellent and always happy to help. Residents are very well fed with good food. Overall, very happy.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel the staff are friendly and I am always welcomed into the home. Staff are informative when I need to know anything. My mam is always clean and nicely dressed.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I moved in here in January 2016. I have been made very welcome. The care staff are so lovely and help me with everything. The manager is very nice, also, he speaks to me every day.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I think the staff do a fantastic job and I could not fault them. I used to work in a care home so I know how difficult it can be. My experience and my sister's experience has been fantastic. I have never seen my sister so happy.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mam loves it here. The staff are lovely and make you feel welcome when I visit my Mam. The home is clean and has no smells. Would recommend this home.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My nana is very happy here. She gets on well with all the staff and she is always well dressed. Management is lovely, very nice and approachable.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My experience in this home is nothing but good, the care and kindness is fantastic.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care my mother receives at Hebburn Court. Mother is very settled even though has many health problems that need assistance, which is peace of mind for me.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is an extremely friendly care home and the staff are very good with all the residents. My dad has improved greatly and is very settled.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mam has been a resident at Hebburn court for over a year. She took a while to settle in but when she did, you could see how relaxed she has become. She looked brighter, and happier, she should have been in here a long time ago. I wouldn't have her anywhere else but here, can't say much more than that.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I came to visit my friend as often as I can as she has no relatives. She always looks well cared for. Staff are always welcoming and friendly. The home is clean and tidy.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mam has not long moved in. I feel welcome when I visit. The home is very clean and the staff are very friendly. My mam seems to be happy and i am very pleased with the home. My mam is safe now.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

No faults here at all. I like my room and I like my food. All the staff are lovely. Treated Lovely.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff always ask if I'm ok? they are caring. The food is tasty especially the porridge. My room is nice and bright. The cleaner comes in everyday and chats with me while she cleans my room.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in Hebburn Court now for five years. I cannot help but praise the staff and management for their care and help. I am kept informed by the manager all the time of what is happening or about to in the home. The food is excellent, the cleanliness is good. Mums clothes are kept lovely and she is dressed lovely everyday. Thank you to everyone in Hebburn Court.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Like being here at Hebburn Court. Like the staff at Hebburn Court and like the meals here.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Like the staff, happy in the home.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Happy in Hebburn Court. Like the meals provided at Hebburn Court. Like the staff at Hebburn Court. Enjoy having lots of company throughout the day.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Happy here, like the staff.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Like it at Hebburn Court, good staff, good food.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The manager has a lovely warm and friendly home, it's clean and the food always looks good. The staff are very kind and caring to both residents and families, you can approach the manager and staff at any time. But most important my husband is well looked after.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

All staff are extremely dedicated to these residents. Every member of staff is friendly and supportive. Excellent home.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am happy here. I would love my friend to come here. My room is always clean and tidy. I am free to do as I please. I am getting a new bed and furniture for my room. I love playing Bingo with my friends and I love the entertainment. I feel safe here. I am happy with the food. All the staff are friendly. I love going to the sports centre where I meet new people.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My stay here is pleasant. I can go out for a smoke when I like. The staff are nice here and I like the food. The chef is very very good. I like entertainment in the home. I enjoyed our harvest festival last week the activities girl has done well. I have met the Mayor and Mayoress of Southfields and they let me hold their new granddaughter who is only a few weeks old.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am new in here and I have made lots of friends. Everyone is lovely to me. The manager is a kind man and speaks to me everyday. I like the activities girls she always makes me a cup of tea and spends time with me. It is clean here and I am happy here.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff are very pleasant, I have no concerns, My friend is enjoying his life at Hebburn Court Care Home. Manager and staff are very caring. Excellent home, excellent facilities. The home is very family oriented when I visit my friend I have a warm feeling about the home.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

It has been a nice stay here. The activities girl has been lovely and has kept me company. We have had lots of talks about life in general. The staff are nice to me and I have made nice friends. There is always music playing and I have enjoyed making the pom poms.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I like it here, I am very happy. The staff are always very good and I love my room. The food is excellent. I still go out with my sister but I always enjoy coming home to here. I enjoy the activities.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is my home, I like everybody here. All the staff are excellent. They do everything for me. The staff spend a lot of time with me and reassure me when I feel upset

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think this home is very good. It is clean and tidy. This is a friendly home. All the staff treat me well. I like to go out on the mini bus. I like the entertainment and parties here. My laundry is always done for me. The food is very good here and I am happy.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

It is very clean and tidy here. Very nice staff everyone is good to me. I like entertainment the activities girl is lovely. I have made lots of friends and everyone is lovely. All the staff are pleasant to me. I am very happy here I love the music.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad stayed for 1 weeks rest. The care and attention he received from the care team was excellent.

How likely would you be to recommend Hebburn Court Care Home? Likely

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Average Rating:   5 out of 5

Staff are friendly and you can approach them at any time. The care is excellent.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My first impression of the home was that it had a nice homely atmosphere. The staff made us welcome and showed is everywhere. They were all friendly and obviously very capable and efficient, they answered questions which were so necessary as it is confusing and such a big step for the resident, leaving the life and home you have known and entering a different environment is a shock to anyone. The staff ease the situation with their kindness and caring manner at all times.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother gets very confused at times and gets upset. I am sure that the staff and carers do their best for her and I am impressed by the patience they have with her. I am sure this is the best place for her to be in her current condition.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

This is my first time to this home and I can say that I find it a very nice place. All the staff are very kind and friendly.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Never had any problems with the staff. All are very friendly and willing to help. My mother-in-law has settled in well and is happy with the care she is receiving.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very nice and helpful. The care is second to none.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nicest home, nice staff, very easy to talk to. I like everything about the home. My husband was very happy with the care and attention he received from all the staff. I couldn't have wished for better care. His last days were very content and I was extremely happy that he died in such great surroundings. If my husband was here today he would have said the exact same.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has settled in very quickly and seems to be very responsive to his immediate needs. I have found all the staff to be very friendly and efficient from the home manager down to the nursing staff etc. I hope my father will enjoy his stay here at Hebburn Court.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mam settled into Hebburn Court straight away at home, at home she was unhappy. The staff are caring and very friendly, we are offered tea or coffee. Mam enjoys her meals. I feel happy that she is being looked after properly which is a big thing, because I used to worry about her so much. She enjoys the dancing and trips out as well. No complaints.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

A lovely friendly home, staff and the manager are always available to help. Very caring home.

How likely would you be to recommend Hebburn Court Care Home? Likely

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Average Rating:   4.2 out of 5

All the staff have been good to me. I like the people in Hebburn Court home. I like the food it is well presented and tasty. The home is always clean. I enjoy the games and activities in the home. I am a private person and I am allowed to have my privacy when I like.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mam only moved in yesterday but everyone has been very helpful, the manager has been very attentive. Well done.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Hebburn Court home is very nice and comfortable. The staff are lovely all round. Everything is nice in the garden. Nice flowers and nice trees, lots of them. I love the carers. I have a good manager, he is lovely and comes to see me every day. I love the exercise class and the singer is coming today which is good. It is really nice and pleasant here.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Its nice and clean here. The carers are nice to me. I enjoy the meals, they are nice. I like the entertainment, the girls is lovely. The manager is a nice man he talks to me. My stay here has been pleasant so far. I am quite happy.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I like living here. The carers are very good to me. I like going out on the mini bus. I really like the activities girl, she is lovely to me. I like the carers. The home is clean and tidy and staff are always busy.

How likely would you be to recommend Hebburn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hebburn Court Care Home