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Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn, Tyne & Wear NE31 2SE
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Hebburn Court Care Home, Hebburn
Hebburn Court Care Home, Hebburn
Hebburn Court Care Home, Hebburn

Hebburn Court is a safe, 55-bedded, purpose-built care home located in Hebburn, providing nursing care, dementia care, residential care and specialist mental health support for residents from 18 years of age. Ideally positioned in a residential setting with good transport links and parking, the home serves residents from Hebburn, Newcastle upon Tyne, Gateshead, Sunderland and across South Tyneside.

The service includes two separate dedicated specialist units. The Harmony Suite supports residents...  

Care Provided by Hebburn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£950 - £1,000£1,200 - £1,350
Residential Dementia Care£1,000 - £1,100£1,350 - £1,450
Nursing Care£1,250 - £1,350£1,400 - £1,450
Nursing Dementia Care£1,350 - £1,350£1,500 - £1,600

Contact Hebburn Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Deborah Poulter (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)

Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm

Parking

  • There are plenty of parking spaces accessible for both staff and visitors.

Hebburn Court Care Home Reviews (100)

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7.9

Hebburn Court Care Home has a Review Score of 7.9 (7.906) out of 10, based on 7 reviews in the last 2 years. Over all time Hebburn Court Care Home has 100 reviews.

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Review from N W (Son of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

My father is very settled in Hebburn Court. He has been a resident since Jan 2021. He is well looked after by the staff, with him being in the home for so long, they treat him like family. Now that he is non-mobile, he is no trouble! I would recommend this home for any family looking for care for a loved one.

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Review from S S (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

Staff are very pleasant when we visit Mum. Improvements have been over the last few months and we are satisfied that Mam is being cared for appropriately.

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Review from A M (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

Home has gone through its ups and downs since COVID but things seem to be picking up now. Hopefully it will continue to do so. Quite happy with things at the moment. Staff are lovely.

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Review from Eileen S (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

Rose has been a resident for 6 years and in that time we have noticed a continued improvement in the home since COVID. Long may it continue.

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Review from Anne S (Daughter of Resident) published on 20 October 2025 Submitted via Postal Card
Overall Experience
Since Mam has come to this home, she has done so much better, thriving. Her behaviour is very challenging, but the staff know how to handle her.

They totally spoilt her on her 90th birthday; nothing was a bother to the staff. The family really appreciates everything you's do for her. Thank you. x

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Review from Lyndsey J (Granddaughter of Resident) published on 20 October 2025 Submitted via Postal Card
Overall Experience

The staff always ensure my grans care needs are met. Every time I visit, Gran is always clean and presentable. Care staff cannot do enough to support not only my gran but also her visiting family. We visited for her 90th birthday, and the staff went above and beyond to make sure she had the best day. The care staff deserve a big appreciation bonus to thank them for all they do for their residents.

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Review from Gillian G (Daughter of Resident) published on 22 September 2024 Submitted via Website
Overall Experience

The staff are lovely, patient and kind when dealing with often confused, unpredictable and vulnerable residents, not an easy job. Alzheimer's dementia is a cruel disease which is slowly robbing us of our mam we are grateful for the kindness and support our mam and we as a family are receiving from the staff at Hebburn Court. Thank you.

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Review from M P (Resident / Service User) published on 7 August 2024 Submitted via Postal Card
Overall Experience

The whole team is brilliant, very caring and professional. Always knock on the door before entering.

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Review from Jane P (Daughter of Resident) published on 26 June 2024 Submitted via Website
Overall Experience
Staff and management are amazing people, always happy and upbeat and show great patience with the residents and family. I hadn't been in the care home before the new management took over but every day you can see new things being added to the surroundings and the place really feels very welcoming.

My father was a difficult resident due to his dementia but the support that I received from everyone in enabling us to get the help he needed was first class.

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Review from J W (Daughter-in-law of Resident) published on 3 June 2024 Submitted via Postal Card
Overall Experience

Good standard of cleanliness in the home. Staff friendly and helpful. Since changing hands home is being upgraded. More activities are being put in place for residents which is good.

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Review from Patrick S (Son-in-law of Resident) published on 19 April 2024 Submitted via Postal Card
Overall Experience
Could not help but notice the vast improvements throughout Hebburn Court Care Home - well done.
There is a definite and positive air about the place since the change of ownership.

I am sure with the staff's positive attitude, it will continue into the future.

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Review from Amanda E (Daughter of Resident) published on 17 January 2024 Submitted via Website
Overall Experience
Overall care given at Hebburn Court is good and feel this is down to the carers and nurses that are working there. My experience is that they genuinely care for my mam and look after her to the best of their abilities, keeping her clean, safe and fed.
The decoration of the home, and garden are a little run down, but is currently being addressed by the new owners and improvements can be seen throughout the communal and bedroom areas.

Whenever I have had any concerns I have spoken to management who are always happy to give me the time to talk through things.

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Review from Lynne F (Daughter-in-law of Resident) published on 15 December 2023 Submitted via Website
Overall Experience

Appalling place, would not leave my pet there. No care respect or dignity. Staff say not enough staff and the manager says they are liars. My father-in-law was left soaking wet that cold, the nurse could not even get his stats, too much to mention. He was only there 3 weeks before he passed. Please don't leave your relatives here especially if they don't have the capacity to speak up for themselves, shame on you Hebburn Court.

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Review from Rosemary C (Resident / Service User) published on 19 July 2021 Submitted via Postal Card
Overall Experience

Staff are lovely. All the activities are good. I have photos, drawings and stories in my room.

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Review from A W (Grandson of Resident) published on 18 May 2021 Submitted via Website
Overall Experience
Since the pandemic started I have been kept up to date with information by various ways of communication. Arranging video calls with my grandfather has been much of a help for the family and my grandfather. Indoor visits have been excellent and well organised.

Well done to all staff at Hebburn Court, it's been tough but they have dealt with things great and I know my grandfather is well looked after.

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Review from P P (Daughter of Resident) published on 9 March 2021 Submitted via Postal Card
Overall Experience

Just to put pen to paper to tell you that since this terrible pandemic, it has had terrible effect on the mental health of not only residents but also on close family. I might add at this point I would not have gotten through this terrible year but for the activity person in Hebburn Court. She goes beyond her role and has kept me up to date with my mother's wellbeing, she deserves praise indeed. She is worth her weight in gold!

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Review from Diane L (Cousin of Resident) published on 2 March 2021 Submitted via Website
Overall Experience

All the staff are friendly, polite and go out of their way to make sure my cousin and everyone else is well cared for. They keep us well informed on how she is doing via phone calls or letters through the post. I have also recently downloaded Zoom.

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Review from Paula O (Daughter of Resident) published on 1 March 2021 Submitted via Website
Overall Experience
They are doing a great job, making every effort to make our loved ones feel cared for and happy. My mam has regular pamper days where her hair and nails are done, they have movie days, crafts, music and so on.
Mam is part of a friendship group with another 4 ladies which is wonderful. When we go for window visits or go to drop goodies off, there is a smell of delicious food being prepared, my mam regularly has porridge and a full cooked breakfast which is incredible as mam never used to have breakfast.

A huge thank you to everyone at Hebburn Court for your care and hard work looking after our wonderful mam. If your loved one is needing care, I would recommend Hebburn Court 100%.

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Review from Gillian T (Niece of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

I cannot praise the staff enough. They look after my aunt so well and with such care. There are always plenty of activities to keep the residents entertained and the staff encourage them to join in. I am so pleased I chose this care home for my aunt. I can relax knowing she is getting the best care that she needs in a lovely, safe home.

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Review from S P (Relative of Resident) published on 22 January 2021 Submitted via Postal Card
Overall Experience
Since my grandfather has been in the home the staff are amazing and always update me with information and friendly advice.

I am happy with Hebburn Court and highly recommend.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 May 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Hebburn Court Care Home.

Meet the Team (1)

Deborah Poulter
Deborah PoulterJob Title:Registered ManagerJoined: 2025

Deborah began her career in Health and Social Care at the age of 18, gaining experience across a variety of roles before achieving her goal of becoming a Home Manager in 2008. Over the years, she has developed extensive knowledge of care home management and holds NVQ Levels 2 and 3, as well as the Level 5 Manager’s Award in Health and Social Care.

With more than 17 years’ experience leading nursing, residential, dementia, and specialist care services, she is passionate about delivering high-quality, person-centred care. She is committed to maintaining the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are at the heart of everything delivered.

Her focus extends beyond enhancing the quality of care for residents; she is equally dedicated to fostering a positive and supportive environment for staff, families, and visitors. She believes strongly in purposeful mentoring and understands that strong relationships create resilient teams, which in turn achieve exceptional outcomes.

Her greatest strengths lie in her unwavering dedication to professional, compassionate care and her ability to nurture an open, supportive culture where learning and growth are encouraged.

Frequently Asked Questions about Hebburn Court Care Home

What types of Care is Hebburn Court Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hebburn Court Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Hebburn Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hebburn Court Care Home to the centre of Hebburn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hebburn Court Care Home to verify any information. View our terms and conditions. Hebburn Court Care Home has an Enhanced Service -more info.