Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
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8.1 100 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe, 55-bedded, purpose-built care home located in Hebburn, providing nursing care, dementia care, residential care and specialist mental health support for residents from 18 years of age. Ideally positioned in a residential setting with good transport links and parking, the home serves residents from Hebburn, Newcastle upon Tyne, Gateshead, Sunderland and across South Tyneside.

The service includes two separate dedicated specialist units. The Harmony Suite supports residents with complex behaviours and challenging needs, while the Willow Suite provides tailored care for individuals living with mental health conditions. These include depression and anxiety disorders, psychosis and schizophrenia, personality disorders, cognitive impairment with mental health conditions, trauma-related behaviours and behaviours that challenge linked to mental illness.

Hebburn Court is designed for accessibility, suitable for residents with reduced mobility. The home is equipped with assistive equipment for safety and independence. Bedrooms can be personalised, helping residents feel at home in a familiar and comforting environment.

Communal lounges are designed with a calm and relaxing atmosphere. The home is fully secured with CCTV and features an in-room call bell system, ensuring help is always available when needed. Residents also benefit from landscaped gardens providing a safe outdoor space during pleasant weather.

Wi-Fi is available throughout the home, helping residents stay connected with family, friends and social media. A varied programme of social and leisure activities supports wellbeing, engagement and community involvement.

Home provides nutritious home-cooked meals with varied menu choices. With compassionate staff and a strong focus on wellbeing, Hebburn Court creates a supportive, homely environment where residents are empowered to live safely, comfortably and with dignity.
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Care Provided by Hebburn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1000
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Nursing Care: £1400 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1600
The price(s) shown are provided by the care home. Contact Hebburn Court Care Home for full pricing details and T&Cs.

Contact Hebburn Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hebburn Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Deborah Poulter (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)

Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm

Parking

  • There are plenty of parking spaces accessible for both staff and visitors.

Hebburn Court Care Home Reviews (100)

8.1

Hebburn Court Care Home has a Review Score of 8.1 (8.106) out of 10, based on 8 reviews in the last 2 years.
Over all time Hebburn Court Care Home has 100 reviews.

Overall Experience
  • 79
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Date Published
  • 100
  • 4
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Reviewer Connection to Hebburn Court Care Home
  • 31
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  • 7
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  • 6
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  • 4
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  • 2
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  • 1
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Total of 100, showing 41-60
Review from Debby M (Friend of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Hebburn Court for the last 6 months and compared to my previous visits I have found a great improvement. The décor is beautiful and the staff are friendly and helpful and there seem to be a lot more activities and I find the admin very organised and helpful.
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Review from P B (Sister of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made welcome. Nothing is a bother.
Good with residents.
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Review from Melanie F (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hebburn Court is an excellent care home and I am very happy that my mam lives here. The staff are conscientious, caring and supportive to both my mam, me and my sisters. The ambience of the home is very happy and they strive to make it a home from home. They care about her appearance and take care to
coordinate her clothes and make sure her hair is done. Management are always available to talk to and supportive too.
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Review from Kevin S (Brother of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What stands out is the level of care, dignity and respect which is afforded to my sister. The manner in which relatives are treated is equally commendable.
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Review from Malcolm C (Son-in-law of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff throughout the establishment are fantastic with my mother-in-law.


I'd just like to say thanks to all.

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Review from J L (Cousin of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has been at Hebburn Court care home for nearly two years, during which time I have been entirely satisfied with the care he has received. The staff are pleasant and friendly.
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Review from Patricia G (Sister of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service and care. No complaints.
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Review from Sharon T (Wife of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this home is perfect for my husband. It is a really homely place, the staff are so caring and understanding and the activities are fantastic, and meet all my husband's needs. I would recommend this home to anyone that is looking for care.
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Review from P M (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the onset, I found the staff relating to my mothers care needs observing her changing moods and giving help when and where needed.
Palliative care was given twenty-four hours a day with all care and comfort observed throughout.
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Review from Karen F (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and support our father gets. He always seems happy, clean and tidy. His room is always clean and tidy. Always plenty of staff on hand if we have any concerns.
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Review from John M (Son of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy here. Staff are excellent. Very helpful.
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Review from M B (Sister of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Well looked after and friendly staff.
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Review from Rachel M (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care now.
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Review from Julie B (Daughter-in-law of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law is always clean and well dressed. Staff are always available if I need them. The home is very friendly and I am always welcomed into the home. All staff do a fantastic job.
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Review from Tracey R (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find a very friendly home where residents sit together. Staff are excellent and always happy to help. Residents are very well fed with good food. Overall, very happy.
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Review from Darren F (Son of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel the staff are friendly and I am always welcomed into the home. Staff are informative when I need to know anything. My mam is always clean and nicely dressed.
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Review from Winnifred L (Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved in here in January 2016. I have been made very welcome. The care staff are so lovely and help me with everything. The manager is very nice, also, he speaks to me every day.
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Review from Winnie H (Daughter of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam loves it here. The staff are lovely and make you feel welcome when I visit my Mam. The home is clean and has no smells. Would recommend this home.
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Review from Tracey S (Granddaughter of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana is very happy here. She gets on well with all the staff and she is always well dressed. Management is lovely, very nice and approachable.
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Review from Rachel M (Daughter of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience in this home is nothing but good, the care and kindness is fantastic.
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Current Review Score: 8.1 (8.106)

Overview of Review Score

The Review Score of 8.1 (8.106) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.011 for Hebburn Court Care Home is calculated as follows: ( (33 Excellents x 5) + (29 Goods x 4) + (32 Satisfactorys x 3) ) ÷ 94 Ratings = 4.011
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.095 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 6 Positive Reviews ÷ 11 = 0.545
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

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Deborah Poulter

Job Title: Registered Manager Joined: 2025

Deborah began her career in Health and Social Care at the age of 18, gaining experience across a variety of roles before achieving her goal of becoming a Home Manager in 2008. Over the years, she has developed extensive knowledge of care home management and holds NVQ Levels 2 and 3, as well as the Level 5 Manager’s Award in Health and Social Care.


With more than 17 years’ experience leading nursing, residential, dementia, and specialist care services, she is passionate about delivering high-quality, person-centred care. She is committed to maintaining the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are at the heart of everything delivered.


Her focus extends beyond enhancing the quality of care for residents; she is equally dedicated to fostering a positive and supportive environment for staff, families, and visitors. She believes strongly in purposeful mentoring and understands that strong relationships create resilient teams, which in turn achieve exceptional outcomes.


Her greatest strengths lie in her unwavering dedication to professional, compassionate care and her ability to nurture an open, supportive culture where learning and growth are encouraged.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hebburn Court Care Home to verify any information. View our terms and conditions. Hebburn Court Care Home has an Enhanced Service - more info.