Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
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8.5 97 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe and welcoming purpose-built, fully CQC-compliant home nested in a residential surrounding with good transportation and parking facilities. The home is located in Hebburn accommodating residents from Hebburn, Newcastle, South Tyneside, Gateshead and Sunderland. Hebburn Court accommodates 55 residents offering a spectrum of care; General Nursing, Dementia nursing, Dementia residential and General Residential care catering to the elderly.

The lounges are furnished with homely décor and ambient lighting. To offer private comfort, residents are invited to personalise their bedrooms by bringing their ornaments of personal significance into the home. Hebburn Court is designed to ensure easy access for residents making it ideal for people with impaired mobility and promoting their independence. Home has accessibility equipment such as hoists, grab rails and aids to maximise the independence and safety of the service users.

Additionally, with a call bell system in each room, help is always just a button press away. Hebburn Court features a garden with tables and chairs, allowing for safe enjoyment during pleasant weather. Wi-Fi is available throughout the home for residents to access social media and stay connected with loved ones.

Hebburn Court provides home-cooked food with a choice of varied foods for the resident's needs. Social and leisure events are organised, so residents can remain an important part of the world outside their home. The team at Hebburn Court provides all-rounded care by creating a nurturing, homely environment that empowers residents to live full, good lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Heywood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)

Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm

Parking

  • There are plenty of parking spaces accessible for both staff and visitors.

Hebburn Court Care Home Reviews (97)

8.5

Hebburn Court Care Home has a Review Score of 8.5 (8.451) out of 10, based on 10 reviews in the last 2 years.
Over all time Hebburn Court Care Home has 97 reviews.

Overall Experience
  • 77
  • 17
  • 2
  • 0
  • 1
Date Published
  • 97
  • 0
  • 0
  • 10
  • 87
Reviewer Connection to Hebburn Court Care Home
  • 30
  • 22
  • 6
  • 6
  • 6
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 97, showing 41-60
Review from Kevin S (Brother of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What stands out is the level of care, dignity and respect which is afforded to my sister. The manner in which relatives are treated is equally commendable.
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Review from Malcolm C (Son-in-law of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff throughout the establishment are fantastic with my mother-in-law.


I'd just like to say thanks to all.

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Review from J L (Cousin of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has been at Hebburn Court care home for nearly two years, during which time I have been entirely satisfied with the care he has received. The staff are pleasant and friendly.
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Review from Patricia G (Sister of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service and care. No complaints.
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Review from Sharon T (Wife of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this home is perfect for my husband. It is a really homely place, the staff are so caring and understanding and the activities are fantastic, and meet all my husband's needs. I would recommend this home to anyone that is looking for care.
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Review from P M (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the onset, I found the staff relating to my mothers care needs observing her changing moods and giving help when and where needed.
Palliative care was given twenty-four hours a day with all care and comfort observed throughout.
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Review from Karen F (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and support our father gets. He always seems happy, clean and tidy. His room is always clean and tidy. Always plenty of staff on hand if we have any concerns.
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Review from John M (Son of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy here. Staff are excellent. Very helpful.
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Review from M B (Sister of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Well looked after and friendly staff.
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Review from Rachel M (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care now.
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Review from Julie B (Daughter-in-law of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law is always clean and well dressed. Staff are always available if I need them. The home is very friendly and I am always welcomed into the home. All staff do a fantastic job.
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Review from Tracey R (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find a very friendly home where residents sit together. Staff are excellent and always happy to help. Residents are very well fed with good food. Overall, very happy.
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Review from Darren F (Son of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel the staff are friendly and I am always welcomed into the home. Staff are informative when I need to know anything. My mam is always clean and nicely dressed.
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Review from Winnifred L (Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved in here in January 2016. I have been made very welcome. The care staff are so lovely and help me with everything. The manager is very nice, also, he speaks to me every day.
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Review from Winnie H (Daughter of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam loves it here. The staff are lovely and make you feel welcome when I visit my Mam. The home is clean and has no smells. Would recommend this home.
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Review from Tracey S (Granddaughter of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana is very happy here. She gets on well with all the staff and she is always well dressed. Management is lovely, very nice and approachable.
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Review from Rachel M (Daughter of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience in this home is nothing but good, the care and kindness is fantastic.
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Review from Gwendoline H (Daughter of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at Hebburn Court. Mother is very settled even though has many health problems that need assistance, which is peace of mind for me.
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Review from Gillian S (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an extremely friendly care home and the staff are very good with all the residents. My dad has improved greatly and is very settled.
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Review from Susan S (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Hebburn court for over a year. She took a while to settle in but when she did, you could see how relaxed she has become. She looked brighter, and happier, she should have been in here a long time ago. I wouldn't have her anywhere else but here, can't say much more than
that.
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Current Review Score: 8.5 (8.451)

Overview of Review Score

The Review Score of 8.5 (8.451) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.924 for Hebburn Court Care Home is calculated as follows: ( (38 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 118 Ratings = 3.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.527 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

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Paula Wood

Job Title: Home Manager Joined: 2024

Hi
I have been a registered nurse for the past 36 years and I remain passionate about care. I worked in Hospice Care for 20 years and have worked in care home settings for the past 4 years. Giving high-quality care and support to the residents and their families is at the heart of what I do.


Watching the residents laughing and enjoying life is the reason why I love working in care.

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