Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
Review Us
8.9 99 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe and welcoming purpose-built, fully CQC-compliant home nested in a residential surrounding with good transportation and parking facilities. The home is located in Hebburn accommodating residents from Hebburn, Newcastle, South Tyneside, Gateshead and Sunderland. Hebburn Court accommodates 55 residents offering a spectrum of care; General Nursing, Dementia nursing, Dementia residential and General Residential care catering to the elderly.

The lounges are furnished with homely décor and ambient lighting. To offer private comfort, residents are invited to personalise their bedrooms by bringing their ornaments of personal significance into the home. Hebburn Court is designed to ensure easy access for residents making it ideal for people with impaired mobility and promoting their independence. Home has accessibility equipment such as hoists, grab rails and aids to maximise the independence and safety of the service users.

Additionally, with a call bell system in each room, help is always just a button press away. Hebburn Court features a garden with tables and chairs, allowing for safe enjoyment during pleasant weather. Wi-Fi is available throughout the home for residents to access social media and stay connected with loved ones.

Hebburn Court provides home-cooked food with a choice of varied foods for the resident's needs. Social and leisure events are organised, so residents can remain an important part of the world outside their home. The team at Hebburn Court provides all-rounded care by creating a nurturing, homely environment that empowers residents to live full, good lives.
Show Hebburn Court Care Home on the Map

Care Provided by Hebburn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1000
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Nursing Care: £1400 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1600

These prices are only a guideline, please contact Hebburn Court Care Home to find out the exact price for your requirements.

Contact Hebburn Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hebburn Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Deborah Poulter (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)

Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm

Parking

  • There are plenty of parking spaces accessible for both staff and visitors.

Hebburn Court Care Home Reviews (99)

8.9

Hebburn Court Care Home has a Review Score of 8.9 (8.853) out of 10, based on 11 reviews in the last 2 years.
Over all time Hebburn Court Care Home has 99 reviews.

Overall Experience
  • 79
  • 17
  • 2
  • 0
  • 1
Date Published
  • 99
  • 3
  • 3
  • 11
  • 88
Reviewer Connection to Hebburn Court Care Home
  • 31
  • 22
  • 6
  • 6
  • 6
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 99, showing 21-40
Review from S C (Grandson of Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given to my nana over the past 6 years has been good. Overall some of the staff have been exceptional, particularly in the past 3-6 months where my nana's health has deteriorated to the point where she is now on palliative care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne D (Daughter of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Hebburn Court after a hospital stay. Her prognosis wasn’t good. She’d suffered bleeds on her brain after a fall and had complete left side paralysis and no speech at all. She also has Alzheimer’s. Things didn’t look too optimistic at all. However, thanks to the patience and care
she has received, she is now fully mobile, has her speech back and has her life back. Whilst lockdown has been difficult, she has never been happier for years. She’s busy all day helping staff cleaning! The activities they have been brilliant. They keep her occupied and content. Nothing is too much bother. She’s got her new family around her and my mind is completely at rest knowing she is safe and happy. She’s well fed and pampered. I would highly recommend Hebburn Court, the manager, administrator and every staff member. They are absolutely fabulous. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G A (Niece of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my late uncle received during his 2 1/2 years at Hebburn Court was outstanding. All staff members were wonderful to him even arranging to take him to a heritage railway as they knew he used to work on the railways. He even put weight on during his time spent there due to the gorgeous homemade
food served to residents. Our family are so grateful for their dedication especially arranging entertainment on his birthday. Each visit we were always met with courteous staff. We would have no hesitation recommending Hebburn Court to other families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Allison W (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the pandemic started in March this year (2020). The staff have done an amazing job keeping everyone safe and updating myself with information and letters and photos. I cannot express how much my mum and family love Hebbuirn Court and the staff. A massive thank you to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A F (Daughter of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is supported very well at Hebburn Court and we have only positive things to say about the work of the staff. The family have definitely made the right decision to entrust the care of our dad to Hebburn Court home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Wife of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend Hebburn Court strongly enough to care and support, not only my husband but the care and support they give to me too, the staff go the extra mile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Sister of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been a resident at Hebburn Court Care Home since January 2019. Previously, she lived alone but the last 3 years she suffered from heart problems, a bleed on the brain leading to dementia and no longer able to look after herself, she is a completely different person now. She has settled
in so well, mixed in with other residents and made some friends. She now feels safe and cared for. This is all down to the loving care she receives from all the staff. It is a very happy environment. She is lucky to be part of it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynn W (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very efficient, very helpful, very well run, so understanding and they make you welcome. It has a homely feeling and nothing was a problem.
People looked well cared for, happy faces. The building seems more like a hotel - spotless, nice and fresh. My father has only been in for a couple
of days but it feels like home.
The manager is so supportive and is around at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Niece of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and helpful. Always say hello when I visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kirsty H (Daughter-in-law of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hebburn Court has improved a lot since last year.
The decor has improved and the home looks fantastic. A warm welcome, staff are great - friendly and always there to help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn D (Wife of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed for one week respite care. Contact with the Deputy Manager prior to admission was very positive. On my first visit to Hebburn Court, I was very impressed with the welcome I received and the friendliness of all staff members I met. The room was excellent - very well presented and comfortable.
Everything possible was made to make my husband comfortable and reassured. I am hopeful that my husband can return.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Scott K (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No faults with care or staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion C (Relative of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well, what can I say, the care home and its staff are excellent. The care they give my Mam is 110%. Her everyday needs are catered for in her personal hygiene, her interaction on a day to day basis. Excellent care and I would not hesitate to recommend the care home. It is very clean, the food is good
and again the staff treat the patients and Mam as one of their own family. Well done everybody!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very good. Good home for my mum to be in.
She is well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea H (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful.
Home is always warm and clean.
Keeps you informed of any concerns or things family need to know.
Would highly recommend Hebburn Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara P (Regular Volunteer) published on 27 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff and residents are very friendly and make you feel very welcome. The home has a lovely atmosphere from the moment you enter. The home looked lovely and festive as they were gettings started for Christmas. I also stayed for my lunch and the food was lovely. The home also smelt lovely on
entering. I would definitely return again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann T (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Hebburn Court Care Home on the 25th October 2018. I can only state that I am fully satisfied with the care and attention which has been provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel S (Grandson of Resident) published on 20 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hebburn Court is a wonderful home, my grandfather is well looked after. All the staff are genuinely kind and caring. Thank you for taking great care of my Grandfather.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Niece of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved into Hebburn Court care home on Monday 13th August. We were welcomed by ALL staff who introduced themselves. They were all extremely pleasant. The home is spotlessly clean and very comfortable. I would definitely recommend it to anyone.


I visited on 15th August and we were over the

moon with how she looks. She looks the best we have seen her in months. She's had her hair done and is very very happy. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debby M (Friend of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Hebburn Court for the last 6 months and compared to my previous visits I have found a great improvement. The décor is beautiful and the staff are friendly and helpful and there seem to be a lot more activities and I find the admin very organised and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.9 (8.853)

Overview of Review Score

The Review Score of 8.9 (8.853) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.194 for Hebburn Court Care Home is calculated as follows: ( (50 Excellents x 5) + (54 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 129 Ratings = 4.194
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.659 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 10 Positive Reviews ÷ 11 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

No image found

Deborah Poulter

Job Title: Registered Manager Joined: 2025

Deborah began her career in Health and Social Care at the age of 18, gaining experience across a variety of roles before achieving her goal of becoming a Home Manager in 2008. Over the years, she has developed extensive knowledge of care home management and holds NVQ Levels 2 and 3, as well as the Level 5 Manager’s Award in Health and Social Care.


With more than 17 years’ experience leading nursing, residential, dementia, and specialist care services, she is passionate about delivering high-quality, person-centred care. She is committed to maintaining the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are at the heart of everything delivered.


Her focus extends beyond enhancing the quality of care for residents; she is equally dedicated to fostering a positive and supportive environment for staff, families, and visitors. She believes strongly in purposeful mentoring and understands that strong relationships create resilient teams, which in turn achieve exceptional outcomes.


Her greatest strengths lie in her unwavering dedication to professional, compassionate care and her ability to nurture an open, supportive culture where learning and growth are encouraged.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hebburn Court Care Home to verify any information. View our terms and conditions. Hebburn Court Care Home has an Enhanced Service - more info.