Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE
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8.1 100 Reviews
  • Hebburn Court Care Home, Hebburn
Hebburn Court is a safe, 55-bedded, purpose-built care home located in Hebburn, providing nursing care, dementia care, residential care and specialist mental health support for residents from 18 years of age. Ideally positioned in a residential setting with good transport links and parking, the home serves residents from Hebburn, Newcastle upon Tyne, Gateshead, Sunderland and across South Tyneside.

The service includes two separate dedicated specialist units. The Harmony Suite supports residents with complex behaviours and challenging needs, while the Willow Suite provides tailored care for individuals living with mental health conditions. These include depression and anxiety disorders, psychosis and schizophrenia, personality disorders, cognitive impairment with mental health conditions, trauma-related behaviours and behaviours that challenge linked to mental illness.

Hebburn Court is designed for accessibility, suitable for residents with reduced mobility. The home is equipped with assistive equipment for safety and independence. Bedrooms can be personalised, helping residents feel at home in a familiar and comforting environment.

Communal lounges are designed with a calm and relaxing atmosphere. The home is fully secured with CCTV and features an in-room call bell system, ensuring help is always available when needed. Residents also benefit from landscaped gardens providing a safe outdoor space during pleasant weather.

Wi-Fi is available throughout the home, helping residents stay connected with family, friends and social media. A varied programme of social and leisure activities supports wellbeing, engagement and community involvement.

Home provides nutritious home-cooked meals with varied menu choices. With compassionate staff and a strong focus on wellbeing, Hebburn Court creates a supportive, homely environment where residents are empowered to live safely, comfortably and with dignity.
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Care Provided by Hebburn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1000
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Nursing Care: £1400 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1600
The price(s) shown are provided by the care home. Contact Hebburn Court Care Home for full pricing details and T&Cs.

Contact Hebburn Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hebburn Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Deborah Poulter (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)

Visiting

  • The home has an open visiting policy, however they do ask to respect resident mealtimes. Breakfast 9am -10am , lunch 12.30pm-1.30pm , evening meal 4.30pm-5.30pm

Parking

  • There are plenty of parking spaces accessible for both staff and visitors.

Hebburn Court Care Home Reviews (100)

8.1

Hebburn Court Care Home has a Review Score of 8.1 (8.106) out of 10, based on 8 reviews in the last 2 years.
Over all time Hebburn Court Care Home has 100 reviews.

Overall Experience
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Reviewer Connection to Hebburn Court Care Home
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Review from Gwendoline H (Daughter of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at Hebburn Court. Mother is very settled even though has many health problems that need assistance, which is peace of mind for me.
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Review from Gillian S (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an extremely friendly care home and the staff are very good with all the residents. My dad has improved greatly and is very settled.
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Review from Susan S (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Hebburn court for over a year. She took a while to settle in but when she did, you could see how relaxed she has become. She looked brighter, and happier, she should have been in here a long time ago. I wouldn't have her anywhere else but here, can't say much more than
that.
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Review from Brenda S (Friend of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my friend as often as I can as she has no relatives. She always looks well cared for. Staff are always welcoming and friendly. The home is clean and tidy.
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Review from Joan S (Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No faults here at all. I like my room and I like my food. All the staff are lovely. Treated Lovely.
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Review from J B (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has not long moved in. I feel welcome when I visit. The home is very clean and the staff are very friendly. My mam seems to be happy and i am very pleased with the home. My mam is safe now.
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Review from Margaret (Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always ask if I'm ok? they are caring. The food is tasty especially the porridge. My room is nice and bright. The cleaner comes in everyday and chats with me while she cleans my room.
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Review from I I (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Hebburn Court now for five years. I cannot help but praise the staff and management for their care and help. I am kept informed by the manager all the time of what is happening or about to in the home. The food is excellent, the cleanliness is good. Mums clothes are kept lovely and
she is dressed lovely everyday. Thank you to everyone in Hebburn Court.
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Review from Steve (Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like being here at Hebburn Court. Like the staff at Hebburn Court and like the meals here.
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Review from Susan (Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like the staff, happy in the home.
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Review from June (Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy in Hebburn Court. Like the meals provided at Hebburn Court. Like the staff at Hebburn Court. Enjoy having lots of company throughout the day.
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Review from Mr B (Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy here, like the staff.
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Review from Gordon (Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like it at Hebburn Court, good staff, good food.
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Review from Jackie (Wife of Resident) published on 24 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager has a lovely warm and friendly home, it's clean and the food always looks good. The staff are very kind and caring to both residents and families, you can approach the manager and staff at any time. But most important my husband is well looked after.
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Review from Norma B (Friend of Resident) published on 16 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely dedicated to these residents. Every member of staff is friendly and supportive. Excellent home.
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Review from Sandra S (Resident) published on 23 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. I would love my friend to come here. My room is always clean and tidy. I am free to do as I please. I am getting a new bed and furniture for my room. I love playing Bingo with my friends and I love the entertainment. I feel safe here. I am happy with the food. All the staff are friendly.
I love going to the sports centre where I meet new people.
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Review from Joan S (Resident) published on 22 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here is pleasant. I can go out for a smoke when I like. The staff are nice here and I like the food. The chef is very very good. I like entertainment in the home. I enjoyed our harvest festival last week the activities girl has done well. I have met the Mayor and Mayoress of Southfields and
they let me hold their new granddaughter who is only a few weeks old.
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Review from Mary F (Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am new in here and I have made lots of friends. Everyone is lovely to me. The manager is a kind man and speaks to me everyday. I like the activities girls she always makes me a cup of tea and spends time with me. It is clean here and I am happy here.
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Review from Doreen F (Friend of Resident) published on 1 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very pleasant, I have no concerns, My friend is enjoying his life at Hebburn Court Care Home. Manager and staff are very caring. Excellent home, excellent facilities. The home is very family oriented when I visit my friend I have a warm feeling about the home.
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Review from Sarah C (Resident) published on 23 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a nice stay here. The activities girl has been lovely and has kept me company. We have had lots of talks about life in general. The staff are nice to me and I have made nice friends. There is always music playing and I have enjoyed making the pom poms.
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Current Review Score: 8.1 (8.106)

Overview of Review Score

The Review Score of 8.1 (8.106) out of 10 for Hebburn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.011 for Hebburn Court Care Home is calculated as follows: ( (33 Excellents x 5) + (29 Goods x 4) + (32 Satisfactorys x 3) ) ÷ 94 Ratings = 4.011
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.095 Points relating to the number of positive Reviews for Hebburn Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 6 Positive Reviews ÷ 11 = 0.545
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

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Deborah Poulter

Job Title: Registered Manager Joined: 2025

Deborah began her career in Health and Social Care at the age of 18, gaining experience across a variety of roles before achieving her goal of becoming a Home Manager in 2008. Over the years, she has developed extensive knowledge of care home management and holds NVQ Levels 2 and 3, as well as the Level 5 Manager’s Award in Health and Social Care.


With more than 17 years’ experience leading nursing, residential, dementia, and specialist care services, she is passionate about delivering high-quality, person-centred care. She is committed to maintaining the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are at the heart of everything delivered.


Her focus extends beyond enhancing the quality of care for residents; she is equally dedicated to fostering a positive and supportive environment for staff, families, and visitors. She believes strongly in purposeful mentoring and understands that strong relationships create resilient teams, which in turn achieve exceptional outcomes.


Her greatest strengths lie in her unwavering dedication to professional, compassionate care and her ability to nurture an open, supportive culture where learning and growth are encouraged.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hebburn Court Care Home to verify any information. View our terms and conditions. Hebburn Court Care Home has an Enhanced Service - more info.