"When I vist my wife it feels comfortable and welcome the home The Elms. I see my wife in a comfortable chair and looks settled the staff…"
Read all 29 reviews
from £1,000 / week
37 Rooms
Location Type
Care Home
The ELMS Residential Home – Specialist Dementia and Residential Care in Hull
Serving communities across Hull and the East Riding.
The ELMS Residential Home is a modern 35-bed care home in Hull, ...
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about The Elms
"The staff are amazing I can not thank them all enough for taking great care of my dad he was only with them a short time but he loved it…"
Read all 8 reviews
from £1,000 / week
41 Rooms
Location Type
Care Home
Cottingham Hall: Providing Exceptional Dementia and Residential Care, serving Hull and the East Riding.
It is a purpose-built 41-bed home offering quality, person-centred Dementia and Residential ...
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about Cottingham Hall
"A lovely clean care home, staff amazing, caring and empathetic good facilities, food great, good variety. My mum is treated with dignity,…"
Read all 21 reviews
from £1,050 / week
37 Rooms
Location Type
Care Home
Sycamore House Care Home – Specialist Dementia and Residential Care in Hull serving communities in Hull and the East Riding.
Sycamore House Care Home is a modern, purpose-built 37-bed care home in ...
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about Sycamore House Care Home
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
GB Healthcare Group Ltd Reviews in East Riding of Yorkshire (58)
8.9
GB Healthcare Group Ltd has a Group Review Score of 8.9 (8.883) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GB Healthcare Group Ltd must have a Review Score.
from Stewart E (Husband of Resident) published on 20 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
When I vist my wife it feels comfortable and welcome the home The Elms. I see my wife in a comfortable chair and looks settled the staff are very helpfull and always checking to see if all the patients are comfortable and sits with them and talks with them and tends to any needs. The senior staff are
friendly and very approachable and willing to help all in all. Its a nice home and has frequent entertainment.
from Steve D (Son of Resident) published on 20 February 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mum has been a resident of The Elms care home since Feb 2025 and has quickly settled in with the help and support of the staff, and now considers it her permanent home. Mum feels safe, supported and comfortable in the home, and has a good relationship with the staff and residents. She participates
in most of the arranged activities and especially enjoys a sing along + she also enjoys the occasional outing arranged by the team. The staff are always on hand to answer queries or resolve issues and we appreciate the help and support they give to mum on a daily basis.
from Glenda S (Daughter of Resident) published on 19 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum has lived in The Elms care home for nearly two years and I couldn't wish for a better one. The carers are wonderful in every aspect, they actually care, I couldn't ask for more. The choice of food is excellent with all clients catered for. The home also provides the residents with lots of entertainment,
catering for lots of different needs. I firmly believe my mum has a better life because of all the care at The Elms.
from P P (Son of Resident) published on 20 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
A lovely clean care home, staff amazing, caring and empathetic good facilities, food great, good variety. My mum is treated with dignity, care and support. Management always approachable. My mum is safe and her overall experience is very good.
from A H (Daughter of Resident) published on 5 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff are amazing I can not thank them all enough for taking great care of my dad he was only with them a short time but he loved it there the staff were amazing with him even when he could be a bit difficult at times the food was great he loved it and all the staff would keep him laughing at such
a hard time in his life when he had to come to terms with not returning home I just want to thank you all from the bottom of my heart you all deserve the best.
Thank you
Amy (Gordon's daughter)
Reply from Bethaney Ariss, Care Manager at Cottingham HallThank you so much for your review A H, it was an absolute pleasure to care for your dad. I will forward your review to all of the staff here at Cottingham Hall and I am glad he felt comfortable and happy during his short stay with us.
from S G (Friend of Resident) published on 20 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent home as could not do better, caring and professional wonderful staff, the residents are very happy and the manager has made sure that his home has implemented so much in the last 6 months it clearly shows as it now has everything and more.
Reply from Kerry Meadowcroft, Registered Manager at Cottingham HallThank you for noticing the changes we are implementing and the positive outcomes we are achieving
from Martin J (Partner of Resident) published on 29 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Pauline has multiple serious health problems and is very fragile. She is a very chatty and sociable person and when her health allows, she loves to chat with staff and this is a considerable aid to her comfort and wellbeing. The staff at the Elms Care Home actually care for Pauline and have supported
her through many times when she has been upset or very poorly. They bend over backwards to help and Pauline now has developed key friendships with many of the staff. As someone who always feels ill, her habits tend to more nocturnal, and feeling ill, she doesn't always feel hungry. The staff continually go the extra mile for Pauline and she feels secure and 'at home' there, thanks to Jenny, Chelsea and all the staff's efforts to support here. They are there for her, and this is the first time I've felt this level of support from a home, which is a huge assurance to me that if I have to leave the country with work, I know she is in very safe hands thanks to the care and dedication shown.
from Donna N (Daughter of Resident) published on 11 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I just wanted to say how much nicer Cottingham Hall is looking lately, its looking a lot more brighter , i think it looks more inviting , ( was gloomy before)
My mums been a resident here over 3 years
Reply from Bethaney Ariss, Care Manager at Cottingham HallThank you for your review.We are pleased to share that we are introducing new features to enhance the environment for all our residents, staff, and visitors. These improvements are part of our commitment to creating a welcoming and inviting atmosphere throughout the home.In addition, we are continuing with our cosmetic updates to further improve the overall appearance and comfort of the space.We truly value your feedback and will ensure it is shared with the entire team.
from Karen S (Daughter of Resident) published on 18 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
From the initial conversation with a request for a referal for my dad in April the communication from the management has been excellent nothing seems to be to much. The atmosphere is relaxed and the staff team are approachable with a good sense of humour more so towards the residents in thier care,
there is such a pleasant feeling when walking in. My dad is always well presented clean clothing, shaven and hair brushed. Food looks good and well presented. The areas are cleaned regular with some nice aromas from the cleaning products used. I have evidenced activities, positive communication between staff and residents, group resident meetings, choices, safe practices carried out and lots more positives in such a short time. I am more then happy my dad is a resident at the elms.
from D F (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
During this period, my mother has been cared for extremely well. She has gained weight through eating good and healthy meals. She is always kept clean and tidy. She has nothing but high praise for all the staff members. They are warm and welcoming at all times. I would be happy to become a resident
from L D (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
Mam's room is sparse but as she is visually impaired this is not a big deal. The staff are lovely and know Mam well.
The worst aspect is the pervasive, unpleasant smell that is ever present throughout the home.
from Peter C (Son of Resident) published on 18 March 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother became a resident at the Elms following a respite period. She adjusted to this quite easily and was able to have a laugh and joke with the staff. Her room was clean and had a door opening out into a private garden area. A high standard of care was given to her needs at all times.
December
2024 proved to be worrying for both our family and the staff. Her breathing was a problem but I was kept informed of her condition during day or night time if needed. Two short stays in the hospital resulted in a return to the Elms where she had further care.
Her life ended peacefully during her sleep in mid January 2025. I would recommend The Elms to anyone based on my mother's and my own experience. The staff do care.
from Linda T (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been a resident since June 2024. The staff were amazing in settling her in and have been very supportive and aware of her needs. January is a difficult month emotionally for mum and the staff have helped her to cope. As a family we would recommend Sycamore House Care Home as a safe and caring
environment for a loved one.
Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care HomeThank you for taking the time to review Sycamore House so highly. We are so thrilled your mum is settled with us and we are able to provide her with the care and support she deserves. The team will be delighted to hear your wonderful words of recognition. Thank you again and we hope to see you soon.
from C C (Sister of Resident) published on 29 January 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
This is a second review about the care and quality of life my brother receives at this home. It took a while for him to settle in but thanks to the kindness shown to him he has a lot of smiles and banter with them. From the cleaners to the top, every body cares. Most afternoons there is something going
on, from board games to just listening to the music. Today it was Elvis, maybe tomorrow it's the sixties, some thing for every one. The staff are so friendly and happy to discuss any issues good or bad. But this week they introduced a drinks trolley for residents and family's in the lounge area. What a difference it has made, it's like visiting at home. Just to be able to say do you want a coffee, I'll make you one is like the old days, plus family's also can have one. Nothing is better than a chat with a cuppa putting the world to rights. A simple tea trolley makes so much difference to his life. What a great idea and so simple.
Thank you Cottingham Hall!!
from S F (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has only been a resident of The Elms for a few months due to her previous care home closing down. She has been welcomed with open arms by all the staff here (as we as relatives have also). Mum is very well cared for and is kept well entertained. The food is of a very high standard and mum said it's
the best porridge she has ever tasted. It's definitely a thumbs up for us for The Elms.
from M G (Granddaughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My gran has been at The Elms for around 6 months now and we couldn't be happier. From the start, the care has been second to none. The staff couldn't be more attentive and kind not only to my gran but to us as a family and it doesn't go unnoticed to the other residents. The home is bright and very beautifully
decorated following the refurb over the past few months and the buzz from everyone reminds us why we chose The Elms. The food, the cleanliness and the activity provision are fabulous. Thank you to everyone at The Elms for looking after Gran like she is one of your own. I couldn't recommend it more.
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