Care Homes Owned by M W Phillps Ltd in West Midlands

His room is lovely and is starting to feel like home with his family photos.

Glad my relative is well looked after, overall care is very good. Staff are wonderful and made her 90th Birthday party one to remember. The entertainment that comes in to the home is very good and staff work hard to entertain too.

Lovely care home staff are great .my moms been in here 2 years and I'm very happy .the manager Kerry is bang on any time there is an issue manager or senior carers always glad to help plenty of entertainment for residents

I love it here, staff, cleaners and nurses are all lovely. They treat me with kindness and care while maintaining my dignaty.

Lovely helpful staff and cleaners. Requests always carried out. Only negative room needs painting.

Treated with dignity

They have looked after mother brilliantly. Staff are caring and hard working and clearly care about the residents. Wouldn't have her anywhere else. Entertainment staff also very caring and regular events to keep stimulated.

Staff at Valley Court are genuinely, kind and attentive. Some of the staff really take time to get to know individuals and it gives comfort to the family, knowing their loved ones are being so well looed after. It's lovely to see such a variety of activities for residents to get engaged into. Staff are approachable to answer questions and concerns. This helps give peace of mind to the family.

Myself and family would like to thank the nursing for their help and kindness. All nursing staff have both helped medically and personally to allow us to cope with the illness and dementia. The excellent work they do is still helping us. We would also like to thank all caring staff for their continuing care and kindness to my family. This care is excellent and supportive. To all other Valley Court staff thank you all for your hard work and help you have given me and my family.

Overall my mother receives good care. If there are any issues these are dealt with. Sometimes communication can be a problem for example phones being answered and access to the building, particularly on a weekend. The activities staff have also played a key role in my mothers care. She is a lot better if her mind is occupied. All other staff are very good too.

The care and attention provided by the staff at this care home is excellent, which was great comfort to my father, as my mother's dementia had deteriorated to a point where he could no longer care for her at home. She was always treated with dignity and respect, and you could see she was genuinely pleased to see the staff when they entered the room. I would not hesitate to recommend this facility to others, as the staff were so helpful and supportive, but also a special mention to the care home manager, Kerry, who was always there to support us throughout my mother's stay.

The home on the whole seems to be run fairly well, however I see staffing issues most times I visit and my relative has had 6 "unwitnessed" falls, resulting in hospital visits. The home looks tired and could benefit from major refit.

Absolutely the best care home in the Midlands. Our Dad received excellent care & made friends with the wonderful staff there. I'm sad we didn't take him there sooner as he was badly neglected in the other 3 homes & 2 hospitals he went to. Valley Court gave him back his pride & dignity. Staff at Valley Court truly care about the patients, nothing is too much to ask! They also looked after us, the family, all through Dads time there & even more so towards the end. A truly wonderful home with truly wonderful staff! Cannot recommend Valley Court enough! Thankyou!!

I am prompted to write as we have reached another milestone with Dad who was 102 in August.

When we arrived in his room on his birthday the balloons and banners were already up.

I know how much people there care about him and this is a real comfort for me and the family when we cannot always visit as often as we would like. My Sister lives abroad and someone will try and FaceTime her every Friday while with Dad, I know this means a lot to her.

Thank you to the whole team at Valley Court who each play their part in his care.

Chris (Franks son)

Mom was in there almost 1half years she didn't like it at first but she made so many friends everyone knew her by name she got to love it as her home, teo people there was her closest friends they got on great, sadly we lost her age 93 just after her birthday staff was great. One of the staff in particular was her favourite and the chef forgot his name he would go all and above to treat them with good food and few goodies he treated them like family respect for them he even made moms visitors very welcome made us cup s tea he was just great overall it was great so glad mom spent her last years in there all good memories xx

The Valley Court team exemplify this and my family and I are so grateful to them for caring for mom.

The comfort given to me by the dedication of Beth to ensure my mothers well-being through this trying time has been exceptional.

My nan has been at Valley Court for 2 months now and she likes to refer to being here as being on holiday! She has a new lease of life and it’s nice to know how happy she is here. We don’t have to worry about her and all the staff are amazing! Always going above and beyond, they treat all the residents like family. There is always a story for her to tell when we go to visit her. Couldn’t recommend this care home enough.

Nan has been here a couple of months now. Lovely, caring, homely place that treats residents like their own family! Staff and management are thoughtful and on the ball. Activity coordinators are top-notch! After a bad experience elsewhere Valley Court is a breath of fresh air! Highly recommended!

This a great care home, the staff are very attentive to my wife’s needs. Great communication. Very pleased. I know my wife is very safe and has no concerns. It is well-managed and always spotless. I recommend this home it’s lovely