Care Homes Owned by Abbendon Healthcare Ltd

My mother has been a resident at Abbendon for just over three years. She has dementia and two previous homes were unable to look after her. In contrast, Abbendon has been excellent and, as fas as it's possible to tell, she has been very happy there. She has been well looked after throughout by staff who do a wonderful job.

Our biggest joy has been with a the staff and the way look after my mum with respect/love/& laughter.

The staff at the Abbendon are very kind and the atmosphere in the home is relaxed and comforting. Susan, my sister, is always looking very clean and has care over the clothes she wears and her hair are always looking fresh. She has a regular visit from a local chiropodist who keeps her feet and toenails looking cared for. The residents have plenty of activities to keep them stimulated, we feel (my husband Ian) and the rest of the family feel she is being very well looked after.

My dad is being treated with respect and care. The staff at Abbendon are gentle and experienced. I feel very comfortable that he is here and that this feels like a positive environment. The staff work very hard and the residents are treated with kindness.

The care is wonderful.

At Abbendon Nursing Home , I know my mum will always be cared for with genuine interest and respect. She is given space to retain her own personal preferences and style. Staff encourage her to choose her own outfits and support her in applying make up and styling her hair, allowing her and her family to enjoy her individuality and personality as much as possible. There is good continuity of care so we all know the staff and have good relationships with them. I have complete faith in them all.

I was dubious about my mum being transferred from a long spell in hospital after looking at the ratings for Grace Court. How wrong could I have been.. or the CQC! Grace Court is an absolute home from home, these carers are outstanding as are all the staff from the laundry department to the chef and kitchen staff, the food is proper home cooked meals which are served with the needs of the residents in mind. It is one big happy family here, and I couldn't wish for better care for my mum. It has also helped me with my stress levels knowing my mum is in a professional and loving environment where she is happy, and I myself love my visits here, catching up with the lovely staff and residents. 10/10.

Moving a loved one into a nursing home is never an easy decision, but the staff have made such a difference to how we feel about mum being there. They are kind, caring and treat her with dignity, patience and warmth. It's clear they genuinely care about the residents and want them to feel comfortable and supported. The nursing staff and the matron are always approachable and happy to answer any questions. They keep me informed if there are any concerns or changes with mum's health, which is very reassuring and gives me real peace of mind. Mum seems to have settled well, and I truly believe that's because of the kindness and understanding she receives from the staff every day. Knowing she is being looked after by such a caring team means a lot to me and my family.

I would also like to mention Emma in administration, who is always lovely to deal with. The invoices are clear and she often includes a kind message asking how I am, which adds a very personal and thoughtful touch.

I am extremely impressed with Bankfield. My aunt has been there since September and has settled in very well. The staff are really good, very friendly and professional. There are always plenty of staff in the lounges and a very good entertainments programme. It is spotlessly clean. It has a good atmosphere. At Christmas they organised a minibus to take residents out for Christmas lunch which my aunt really enjoyed.

A wonderful place for my dad and to now call home, all the staff have been welcoming and supportive of both me & husband as we worked through his transition to full time nursing home. They have really engaged with him ensure he feels safe. Last week I saw him laughing and joining in with the activities. I've not seen him belly laugh in many many years so it was a joy to see. He's eating better and they've been able to work with him to improve his personal care/hygiene which to me proves he trusts them and is truly content. Dad is a quite active 6ft (85 yo) and the change from independent to nursing was always going to be a challenge.. all the staff and management team recognised this and have achieved the level of safe/secure/engaged etc very quickly.

We would definitely recommend Abbendon for the anyone thinking of a secure and happy environment for a relative or loved one.

Mum has been in Bankfield for 18 months now and we have no complaints. Since being in care, although diagnosed with dementia her physical health has considerably improved due to the level of care received. The events & entertainment along with the seaonal fayres throughout the year are evident a lot of thought & effort is put in. The food always smells good, mum is certainly eating well and after joining her & the other residents for christmas dinner, we can only say compliments to the chefs. The staff are very friendly, approachable & appear happy. The senior staff team always have time & are extremely friendly & helpful, answer all queries, make you feel reassured & keep us updated on all aspects of mums care. The owner/management team are always willing to listen to your opinions & action any suggestions you may have. All in all, we can say that Bankfield care home 'really does care' & cannot praise all staff enough & feel that we have made many new friends.

Jason the manager is so approcable as is all the staff. There caring is second to none I am more then happy my mum is lucky to have such good care

We (myself & my daughter) are kept up to date with her healthcare and wellbeing at all times.

Mum was discharged from hospital earlier this year. We did not want her to return to the care home she had been in for about 10 months prior to the hospital. We didn't pick Grace Court and were a little worried because of our previous experience of a care home. We arranged a visit before mum's admittance. We were made to feel so welcome, mum's room was beautiful and had been finished with all her personal things, bedding, pictures etc. On weekly visits, mum is always up, dressed and in the day room watching TV, something that wasn't the case previous home! I can't thank the staff enough for looking after mum and giving the family peace of mind that she is safe there and cared for as she deserves, she is 94 years old. Thank you to all the staff.

My dad has been at Bankfield for over a year, I am very happy with the care he receives, any concerns that I have spoke to management about have been dealt with. The home is clean and smell free, residents are encouraged to join in activities, relatives are invited to events which are put on regularly. The staff do a great job are always friendly.

On occassions, if my uncle had a fall or any information the staff thought I needed to be inform of they phoned me directly. Very pleased with this home.

Always greeted with a friendly atmosphere, issues or concerns get recified quickly.

She has settled in so well and is happy to sit in the lounge every day.The staff are very welcoming and she is clean tidy and safe.Thank you all

My dad has lived at Abbendon Nursing Home for almost 2 years. During this time he has had incredible care and is shown dignity by all the staff. They understand his illness and cater for all his needs. Their care and dedication to their residents is admirable and I cannot thank them enough for their kindness and support for all our family. They allow us as a family to spend quality time with him and we are made welcome whatever time of day we visit.