Care Homes Owned by Blissful Care Homes in West Midlands

My mother-in-law has been at New Day for about 18 months. We are so happy that we found this nursing home. The staff are excellent, they are all very welcoming and considerate. She has medical and mobility problems and we have full confidence in all of the carer's and nursing staff when dealing with her. She always has a smile and laugh when we visit her and activities are done every day with the residents. It is like being part of a big family and she has really settled in. Wouldn't want her to be anywhere else.

Food looks quality and is always clean when I visit the garden looks always amazing with the flowers my mom seems happy so that makes me at ease

I am so glad my dad is at New Day as i dont have to worry about him, I know he is receiving excellent care.

My Mom has been in this home for over 2 years & for all that time i have had no concerns whatsoever. She is happy & contented & all the staff are wonderful. The care they give my Mom is amazing. I don't ever need to worry about a thing. Mom enjoys the food & everytime i visit she always looks clean & tidy, her hair has always been combed & she's always smiling. Everyone are so friendly & the residents, staff & residents families are all just like one big family. The most important thing you wish for your loved one is that they are comfortable, happy, contented & getting lots of love & care & there my Mom is getting it in abundance. I never have to worry if i can't visit for a few days because i have peace of mind knowing she is being well looked after. If anyone is looking for a home for their loved one this is the place.

My wife is a patient in new day nursing home for five years, I cannot thank the staff enough for the excellent care my wife gets.New day nursing home is run to a very high standard all the way through.

New Day is a lovely home caring for the elderly who have complicated needs such as dementia, mobility issues and nursing care. The staff are well lead by a management team who are kind, caring and approachable. They make time to make visitors feel welcome and are always happy to answer any questions relatives have about residence routine, care and other needs. The management are very open about care plans and are happy to share any documentation relating to my mother's care. I feel informed and part of the care plan. My mother has been a resident now for over 5vyears and I have never had any concerns about her care and welfare. The staff are always pleasant, smiling and obviously care for the residents. The decor has recently been updated giving the interior a fresh and bright appearance. 8 would also like to say a personal thank you to Ritu and Joanna for their help and support to both my mother, myself and visitors, they are a breath of fresh air and nothing is ever too much trouble.

Since my Mother in Law moved to New Day and to-date, all the staff have made her feel comfortable, cared for and well looked after. Regarding her meal time, as she is used to Asian Foods, they ensure she regularly has them. Nothing phases them and what we like the most is they always have a smile on their face and happy to help. We would definitely recommend New Day.

The property is kept clean and well maintained.

We are very happy we chose New day for our dear mom she is always happy and smilling on our daily visits.

The staff are very nice and friendly. They make sure that the residents are comfortable. They have always supported the family with any questions or concerns. Any previous concerns have been related to miscommunication between the day staff and night staff. When things have gone missing or a bump has happened, sometimes the staff on the next shift weren't aware. However, we are satisfied with the care at New Day and thank the staff for their hard work and dedication.

Staff are very welcoming, caring and put our mothers needs as a priority. Any problems snd requests that are brought to the home are dealt with effectively and promptly. Our mother is content, clean and well cared for she participates in regular activities and conversations with the team throughout the day. We as a family visit everyday, and are at ease that when we leave our mother is happy and well taken care of.

Very friendly and welcoming nursing home. Very well organised and expertly staffed. Always clean and tidy.

My father was in New Days care in 2020, they were outstanding, so when I could no longer cover my mother's nursing needs and complex dementia I knew exactly where she would be calling home. I was a bit concerned as the home had a change of ownership since my father was there but there were still familiar faces. Many employees have worked at New Day for years giving it a "one big family" feel, clearly the staff love working at New Day and looking after the residents there.This shows as all the staff are very caring and compassionate and this has been consistent over the years I have had involvement. I can leave my dear Mum in the comfort of knowing she is in the most capable caring hands of all New Days staff. I hope Bliss Homes appreciate the fact that New Day is so special because of all the amazing employees there, they really do go the extra mile and with some challenging cases to deal with to.If you are looking for a safe and caring environment New Day should be top of your list.

Activities are provided for the residents. Some events organised are for the relatives to attend, the last one being in August, which was a barbecue.

From the first visit the staff were caring and committed to providing a quality service.All our questions were answered and communication was clear and consistent and Dads transition went smoothly.Dad has settled and they keep us updated about this progress , any changes in his condition and the activities he has partaken.

My mother was discharged from hospital ack to New Day with a palliative care package. She was given privacy but kept under close monitoring during her decline and staff supported me well. Her medical needs were treated so that she was kept comfortable and calm. New Day was the best place for my mother to end her long and happy life.

The home cares well for our brother he seems really happy with many staff member's and always laughs and jokes with them. The food always smells delicious when we come to visit.

I am delighted with the care and attention all the staff have shown to my mother. I know that she can be difficult, but only a kind manner and attentive service and help have been given to her. Her room is lovely. We are delighted.

Thank you.

Members of staff are always very helpful and considerate to the needs of the families whose loved ones are residents at New Day, they also appear to treat all residents with diligence and respect, all in all I’m more than happy with the service at New Day.

When I first came here it was because of a very traumatic experience and I did not want to be in a home of any description. The staff here made me feel very welcome and cared for me in a very dignified manner. They took care of my medical issues accordingly. The food was really good and there was plenty of choice. Activities are available. I am now really happy here and feel very safe. I would describe it as a "home" within a home. All the staff are respectful to me.