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Care Homes Owned by CareConcepts - Your Home of Choice in Cheshire

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by CareConcepts - Your Home of Choice in Cheshire

Only the locations & reviews in Cheshire for CareConcepts - Your Home of Choice are showing below.

View the details of all 5 locations (with 173 reviews) owned by CareConcepts - Your Home of Choice

CareConcepts - Your Home of Choice Locations in Cheshire (2)

 - Browse 2 Care Homes owned by CareConcepts - Your Home of Choice in Cheshire
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Vale Court Care Home
9b Chester Road, Whitby, Ellesmere Port CH65 9BD 
9.2 47 reviews
Vale Court Care Home, Ellesmere Port, Cheshire
"What an amazing home, staff are always laughing and smiling, they treat dad with such love, respect and dignity, he is washed, shaved +…"   Read all 47 reviews
  • 61 Rooms
Location Type Care Home

Vale Court Care Home is a 61-bed care home in Cheshire. Trained staff offer high-quality care and a welcoming atmosphere and get to know residents as individuals. Residents' physical, mental, ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Trewan House
335 Ditchfield Road, Widnes WA8 8XR 
8.5 17 reviews
Trewan House, Widnes, Cheshire
"I have always felt happy with my Mums care and the staff look after the residents well. My Mum is settled here and has lots of visitor's. I…"   Read all 17 reviews
  • from £1,450 / week
  • 45 Rooms
Location Type Care Home

Trewan House is a comfortable and secure home, caring for up to 45 people. Set in a beautiful redbrick former vicarage, with a purpose-built double-storey facility, Trewan House combines homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

CareConcepts - Your Home of Choice Reviews in Cheshire (64)

9.0

CareConcepts - Your Home of Choice has a Group Review Score of 9.0 (9.030) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to CareConcepts - Your Home of Choice must have a Review Score.

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Review of

Vale Court Care Home

from S W (Wife of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband only moved in to Vale Court on 23.04.2026
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Review of

Vale Court Care Home

from K B (Daughter of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing home, staff are always laughing and smiling, they treat dad with such love, respect and dignity, he is washed, shaved + dressed by the lovely caring staff who are so patient. The nurses keep me updated and are wonderful, everyone is so helpful and nothing is a problem. The rooms are
lovely with ensuite and always clean and smell nice. The food looked amazing and plenty of snacks during the day. The new garden is so lovely just needs some coverings on for hot days ie umbrellas, parasouls. My only problem is on a Sunday standing in the lobby pressing the bell and no-one around to open the door.
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Review of

Vale Court Care Home

from Julie V (Stepdaughter of Resident) published on 6 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to move my stepfather from the care home he was previously in and from the moment I visited Vale Court I was impressed most of all by the kindness of the staff and the quality of care offered. The communal rooms are light and airy and my stepfather had a lovely room overlooking the garden.
He was always treated with compassion and respect and every single time I visited, I too I was always given a warm welcome. It's a very difficult decision to find a home that you feel confident that your loved one will be cared for in the manner you would want and I never had any doubts about the quality of care given. I cannot thank every member of staff enough for everything they have done for my stepfather.
Reply from lee stringfellow, Director at Vale Court Care HomeJulie, thank you for your kind words. We are making huge improvements to Vale Court bringing it into the 21st century. The staff will be delighted with these comments and I shall ensure I pass them on.
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Review of

Trewan House

from M L (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Mother became a resident we have had great service from all the staff they are attentive and act quickly on any requests that we make, Her room is well maintained and from reception to the food served her care is very good.
There is an excellent range of entertainment and activities,which
my Mum enjoys, the staff really take part and get in the spirit of the events.
I can only say we are glad Mum is happy safe and well looked after and we would recommend Trewan to anyone needing this service.
Reply from Victoria Morgan, Home Manager at Trewan HouseThank you for your comments about your experience at Trewan House. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of care. Its great to hear that you feel our colleagues provide such an attentive service and humbling to have their efforts recognised.
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Review of

Trewan House

from Darren S (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always happy and treat the residents with respect. Everyone is spoken to by name , even the visitors. Lots of thing to do if the residents want to .
Rooms are always clean and tidy . There has been a change of managers just lately but this has not impacted on the residents.
Reply from Victoria Morgan, Home Manager at Trewan HouseThank you for your comments about your recent experience at Trewan House. Our residents' wellbeing is our priority and it is lovely to hear that you were so pleased with the quality of care. All of our colleagues are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review of

Trewan House

from C H (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always felt happy with my Mums care and the staff look after the residents well. My Mum is settled here and has lots of visitor's. I have peace of mind knowing that my Mum is in a safe environment. The Manager and Staff are approachable and are willing to help with any queries.
Reply from Victoria Morgan, Home Manager at Trewan HouseThank you so much for your kind words. We continue to improve to enrich our residents lives.
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Review of

Vale Court Care Home

from M T (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father stayed at Vale Court Care Home from September 2024 - June 2025. Throughout that time, the staff were always patient, kind and responsive. I cannot fault the care that was provided. The carers also always took time to check if visitors were okay, offering drinks, moving chairs etc. The room
was a good size and always clean. Dad stayed on the dementia unit and the nursing unit. I would have no hesitation in recommending Vale Court.
Reply from Daniel Morgan, Nominated individual at Vale Court Care HomeThank you or leaving a positive review of the support we provide at Vale Court Care Home. I am glad that we could support your family.
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Review of

Vale Court Care Home

from M J (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home with staff displaying excellent service. Staff were extremely courteous actions. I would highly recommend this care home. My wife was treated with loving care and attention at all times.
Reply from Daniel Morgan, Nominated individual at Vale Court Care HomeThank you for your review. Your comments mean a lot and will be passed on to our staff team.
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Review of

Vale Court Care Home

from Peter C (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mother was admitted around Oct 2021as a result of her worsening dementia.
The initial stages of her care at Vale Court were fraught with problems resulting in a meeting with the management to address our concerns.
We agreed a plan to continue the care with assurances that the problems would be
ironed out which they duly were.
(We also noticed a big improvement in overall standards and quality of care which never dropped during Mothers stay.)
I must point out that our high expectations for Mothers care were starting to be realised due to more consistent and dedicated staff being introduced so other concerns were easier to manage.
As Mothers care became more intensive "End of Life", we were comforted with the way that her condition was managed up to her passing in March 2025.
Our thanks as a family go to the management and staff at Vale Court for their dedication and care for all the residents but particularly our Mother.
Reply from Daniel Morgan, Nominated individual at Vale Court Care HomeThank you for your review of the care provided at Vale Court Care Home. We are all very sorry for your loss.
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Review of

Vale Court Care Home

from Peter H (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since being admitted in April 2020 during the Covid crisis. It was an incredibly difficult time and yet Vale Court was there when we needed them. I cannot fault the staff that I have met in the last 4 years who have looked after and cared for my mother. I cannot recommend
them higher. Good people.
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Review of

Vale Court Care Home

from S R (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm 90% happy with the care that my Dad receives although there are some grey areas which need addressing. The staff are very caring and respect the residents. My Dad is very happy and content. I can rest easy knowing that he is safe and looked after.
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Review of

Vale Court Care Home

from C S (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly and warm welcome is always received when visiting.
The staff are all approachable.
Reassuring that a person-centered, high level of care is given.
Residents' personal safety requirements are met plus safeguarding procedures are in place throughout the home. Have a weekly GP round.
The hairdresser attends weekly.
Activities team will complete one-on-ones so residents can portray what activity they will enjoy.
The Portal which the family can access, is a very useful tool. On the portal family can view, the nutrition received, incontinence needs, participation in activities, and all aspects of daily living tasks given, plus the resident's general well-being is recorded and updated hourly.
We are assured if any deterioration in health we will be contacted by the nursing staff.
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Review of

Vale Court Care Home

from J C (Mother of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to reside at Vale Court straight from hospital. Her room is clean and spacious and also has an en-suite she has a Television in her lovely room, she is well cared for the staff are friendly and caring and have a good understanding, and the food is home-cooked as a family we are reassured
that our mum is safe. Vale Court is homely they have a good team of staff who all work well and hard. I would recommend Vale Court my mum is happy and content thank you to all the staff who are caring for our mum.
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Review of

Trewan House

from Jane K (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Trewan House a few years ago after receiving poor care in other nearby establishments. She quickly put on weight and became far more ambulant with support. The staff have always been kind and caring with Mum, as well as with me, which is so important as I live so far away. I could not
fault any aspect of the service provided at Trewan House.
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Review of

Trewan House

from Ellie B (Granddaughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my grandparents. They are well looked after, kept very clean and are doing really well. They are both happy here and can see how much better they are from coming here. Their mobility is also a lot better since becoming a resident.
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Review of

Trewan House

from Linda D (Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is a happy place, the home is clean and comfortable. The food is excellent, the home is well-run and very organised and the residents are well looked after. The activity coordinator is excellent and has lots of new ideas.
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Review of

Trewan House

from Margaret M (Daughter of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are committed and have the needs of the residents as a priority. Meeting the needs of a disparity of residents, in terms of age, gender and risk, is hard work and no doubt this home would benefit from extra staffing resources and more robust support from the local authority. Despite this, the
team makes every effort to support the needs of every resident. I think excellence ratings are unhelpful as this gives the impression that there is no need for improvement. In every field within the caring professions, there is always room for improvement.
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Review of

Trewan House

from D E (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always receive a welcome from the staff on arrival. Mum is bed bound and it's clear the staff are taking very good care of her. She is always washed and dressed ready for visitors in her room, which is clean and tidy. The staff are friendly and caring, they pop in and check on Mum regularly. Mum has
a lovely room with a view of the garden, which is important for her.
The manager and all the staff are very approachable and helpful.
Reply from Carol Davies, Manager at Trewan HouseThank you for your kind words, it is our pleasure to take care of your mum.
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Review of

Trewan House

from D D (Daughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very well looked after and the staff members are all lovely and caring towards her. The home is beautifully decorated with lovely furniture to match and always smells lovely.
The food is amazing, all freshly made and cooked from scratch.
Any problems or queries are sorted out immediately.
Not
that I have had a problem as things seem to be fine. When I take Mum out, she can’t wait to get back. I know she feels secure being there and is always greeted with open arms by carers and management when she returns from being out with family.
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Review of

Trewan House

from R T (Son of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and was placed in Trewan House following the passing of my father. The dementia, as expected, has progressively worsened but Trewan House staff have throughout proactively sought to manage this and make her stay as comfortable as possible. They have continually looked for ways to ensure
she is both cared for and safe on a daily basis and has adapted their procedures to cater for her. It is evident that staff ensure the residents' personal hygiene is regarded with high importance.
The accommodation is clean and tidy and only recently the common/shared facilities have been refurbished and redecorated with little disturbance to the residents.
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