Care Homes Owned by CareConcepts - Your Home of Choice in Cheshire

was a good size and always clean. Dad stayed on the dementia unit and the nursing unit. I would have no hesitation in recommending Vale Court.

ironed out which they duly were.
(We also noticed a big improvement in overall standards and quality of care which never dropped during Mothers stay.)
I must point out that our high expectations for Mothers care were starting to be realised due to more consistent and dedicated staff being introduced so other concerns were easier to manage.
As Mothers care became more intensive "End of Life", we were comforted with the way that her condition was managed up to her passing in March 2025.
Our thanks as a family go to the management and staff at Vale Court for their dedication and care for all the residents but particularly our Mother.

them higher. Good people.

The hairdresser attends weekly.
Activities team will complete one-on-ones so residents can portray what activity they will enjoy.
The Portal which the family can access, is a very useful tool. On the portal family can view, the nutrition received, incontinence needs, participation in activities, and all aspects of daily living tasks given, plus the resident's general well-being is recorded and updated hourly.
We are assured if any deterioration in health we will be contacted by the nursing staff.

that our mum is safe. Vale Court is homely they have a good team of staff who all work well and hard. I would recommend Vale Court my mum is happy and content thank you to all the staff who are caring for our mum.

fault any aspect of the service provided at Trewan House.

after by your caring staff.

team makes every effort to support the needs of every resident. I think excellence ratings are unhelpful as this gives the impression that there is no need for improvement. In every field within the caring professions, there is always room for improvement.

a lovely room with a view of the garden, which is important for her.
The manager and all the staff are very approachable and helpful.

that I have had a problem as things seem to be fine. When I take Mum out, she can’t wait to get back. I know she feels secure being there and is always greeted with open arms by carers and management when she returns from being out with family.

she is both cared for and safe on a daily basis and has adapted their procedures to cater for her. It is evident that staff ensure the residents' personal hygiene is regarded with high importance.
The accommodation is clean and tidy and only recently the common/shared facilities have been refurbished and redecorated with little disturbance to the residents.

House has, very carefully, been refurbished. They took great care to work without disturbing the residents and the results are quite excellent.
The main day room has been tastefully decorated and new furniture installed. It makes for a very comfortable and calming room where people are happy to spend time with the staff on their daily activities. Other rooms have benefitted from the refurbishment too. There is a very comfortable day room and a lovely cinema room.
Top marks for achieving this without causing distress to the residents.

of occasions spoken to alternative care homes. To be fair there were "specific" carers who were exemplary. Brief summary, my mother passed away in the very early hours of the 13th. Apart from staff members who were on duty later that morning when my brother and I called, (even today as I write this review) I have not had any contact from any of the management, no "sorry about", no "condolences" or even a card and though advised of funeral service dates, no representation from Trewan House attended. I had also paid my mother's last invoice up to and including 31st October and no refund to date has been offered or forwarded.