Care Home Owned by CareConcepts - Your Home of Choice in Greater Manchester
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Greater Manchester for CareConcepts - Your Home of Choice are showing below.
View the details of all 5 locations (with 158 reviews) owned by CareConcepts - Your Home of Choice
CareConcepts - Your Home of Choice Locations in Greater Manchester (1)
Marion Lauder House
9.5
42 reviews
20 Lincombe Road, Wythenshawe, Manchester M22 1PY
"I feel qualified to comment on this care home because my wife is a resident there and I visit her every day for 3-6 hours. Plenty of time…" Read all 42 reviews
Location Type Care Home
Marion Lauder House has shown its capabilities in catering for a wide range of care needs, including long-term residential and short-term respite care, with specialist assessments and also dementia nursing. Carers come highly-trained, with access… Read more about Marion Lauder House
- Care Provided
- Long Term/Permanent
- Older Person Care
- Younger Adults
- Palliative Care
- Mental Health
- 79 Rooms
CareConcepts - Your Home of Choice Reviews in Greater Manchester (42)
9.0
CareConcepts - Your Home of Choice has a Group Review Score of 9.0 (8.963) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to CareConcepts - Your Home of Choice must have a Review Score.
Review of
Marion Lauder House
from M F (Son-in-law of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you to all the staff for what they do for Jimmy. He is well looked after.
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Review of
Marion Lauder House
from Ivan P (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel qualified to comment on this care home because my wife is a resident there and I visit her every day for 3-6 hours. Plenty of time to observe and make a judgment!
Most importantly, it is well staffed with carers, and it is evident that they are well trained and they operate smoothly as a team.
Most importantly, it is well staffed with carers, and it is evident that they are well trained and they operate smoothly as a team.
Each carer demonstrates professionalism combined with empathy, responding to the needs of each individual.
In other aspects the home is equally proficient. For example hygiene, cleanliness, catering, occupational therapy, administration, communication etc are all of the highest standard.
Taking care of the sick and elderly is a demanding task, but for relatives of those living in this home, it is reassuring to know that they are se well cared for every day.
In other aspects the home is equally proficient. For example hygiene, cleanliness, catering, occupational therapy, administration, communication etc are all of the highest standard.
Taking care of the sick and elderly is a demanding task, but for relatives of those living in this home, it is reassuring to know that they are se well cared for every day.
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Review of
Marion Lauder House
from S C (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have visited on several occasions and have always been very impressed with the management and staff. I have personal experience over the years of supporting my family in various places of care and I have learnt that the most important part of this whole process is the attitude towards the service
user from every member of staff.
Marion Lauder House has recently upgraded the reception area adding a delightful coffee lounge which gives the opportunity to make friends and a feeling of "going out for a treat".
Marion Lauder House has recently upgraded the reception area adding a delightful coffee lounge which gives the opportunity to make friends and a feeling of "going out for a treat".
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Review of
Marion Lauder House
from K B (Wife of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is looked after by very caring staff.
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Review of
Marion Lauder House
from Gary S (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The charge nurses were excellent as well as all the carers. If you asked a question you got the answer you needed, they had time for everyone. Can't thank them enough.
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Review of
Marion Lauder House
from A P (Grandson of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Grandad has been here for a few months now. The staff and management have been great in trying different things to help him get settled, which he now is. Being able to walk away from a visit without having to worry about where we have left him means the world to us. Thank you.
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Review of
Marion Lauder House
from H T (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been at Marion Lauder for almost a year now, and it was definitely the best decision we made. The management is very welcoming and always happy to talk. The staff are incredible, they work incredibly hard making all residents as comfortable and happy as they can. The home is clean, the cleaners
go around every day. The laundry is collected daily and promptly returned. The activities team are amazing, they always encourage the residents to participate in the day's activities. They alternate the activities regularly to please individual residents' preferences. The meals always look inviting. We would definitely recommend Marion Lauder as a great home for your loved ones to join. They keep their residents safe, and each resident is treated with dignity and given 100% care.
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Review of
Marion Lauder House
from S W (Son of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My dad seems very content living here. All the staff are caring.
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Review of
Marion Lauder House
from Amanda B (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has been treated very well with respect and dignity. Mum is well-liked and loved by all members of staff. Mum is happy and content here. Mum struggles with new members of staff, she is pleasant and smiley but her personal care. She will hold her bowel movements as not comfortable with certain people.
Mum is a very slow eater and staff show patience with Mum but tea time is a struggle as Mum is getting cranky and fussy.
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Review of
Marion Lauder House
from E B (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find the staff to be very helpful and caring. It is a demanding role and everyone is always attentive to the residents. Mum has settled in well and seems calmer. The staff take time to explain to relatives what's going on with Mum's care, which is very much appreciated.
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Review of
Marion Lauder House
from Anne B (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are extremely grateful to Marion Lauder for the care and consideration they give our mum whilst she is a resident there. Mum is quite difficult because of her dementia, but every single member of staff are brilliant with her and know her by name. Every time we go she is doing something different
including watching a pantomime which I enjoyed myself!
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Review of
Marion Lauder House
from M B (Niece of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I can see that the residents are all cared for in what is a difficult environment. Each resident is included and treated respectfully and with dignity. The place is clean, the food looks good, and the staff are always lovely.
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Review of
Marion Lauder House
from J B (Sister of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Friendly and caring staff and management.
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Review of
Marion Lauder House
from Geraldine K (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In general, my mum is very happy in her home (Marion Lauder House). I do see my mum a lot and have got to know most staff. I can talk to the staff about my mum and the staff are very good at listening and acting upon any queries we may have. I think the staff at Marion Lauder are amazing and need gold
medals, it's such a shame that the caring profession is undervalued in this country.
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Review of
Marion Lauder House
from Marion G (Cousin of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are always very welcoming and helpful to relatives when they visit. They show respect and kindness to the residents when looking after them. Meal times and the general day-to-day activities seem to be well-staffed and carried out in an orderly but friendly manner. The environment is bright,
cheerful and clean.
Overall, the residents always look well cared for. Thank you.
Overall, the residents always look well cared for. Thank you.
Reply from Brett Rutter, coordinator at Marion Lauder House
Thank you for your kind words. I will make sure this is passed on to the team at Marion Lauder House.
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Review of
Marion Lauder House
from John J (Husband of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Everyone is very helpful and caring.
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Review of
Marion Lauder House
from H K (Wife of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very comforted and reassured by feeling my husband was always safe and treated very kindly by all staff. The attendance of nursing and medical staff was constant and I felt trust that I would always be informed of any concerns.
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Review of
Marion Lauder House
from Michelle W (Wife of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Previous reviews would have been very different from this one. They would have been much more negative.
I would have struggled to write anything positive as have had several issues with personal care and other things for my husband.
There are new owners and a new manager. If what they say is implemented
I would have struggled to write anything positive as have had several issues with personal care and other things for my husband.
There are new owners and a new manager. If what they say is implemented
with future plans, then it sounds like things will be on the right track. The place does need a coat of paint but have been advised this is on the list with many other things that will hopefully bring Marion Lauder House back to the “outstanding" CQC rating. The majority of staff I have met are lovely and deserve credit for working in such difficult situations. The new owners are very approachable and fair, they listen and feedback where necessary. Met the new manager today, she seems very experienced and has great ideas. All sounds very positive going forward and really hope the new plans work.
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Review of
Marion Lauder House
from V C (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has received brilliant care and has settled in well. I am happy with the care she has received and the support she has been given as Mum can sometimes be a handful.
Just a big thank you to the team who look after her.
Just a big thank you to the team who look after her.
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Review of
Marion Lauder House
from A S (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit my father every day when I am able. I feel like part of the family at this care home now. There are staff members who I have become very friendly with. They take excellent care of my dad, even though he is not always easy to deal with. The whole team are really nice to know, the kitchen staff
always happy to make my dad and all of his visitors a cup of tea and a biscuit. The nurses are really good and I trust them with my dad's healthcare. The carers are brilliant, even the maintenance team an admin staff are all fantastic.
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