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Simicare Ltd Locations (2)

 

2 Care Homes owned by Simicare Ltd

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St Margaret's Nursing Home

20 Twiss Avenue, Hythe CT21 5NU 

8.8 55 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 25 Rooms
Old Hastings House

132 High Street, Hastings TN34 3ET 

1 review
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 60 Rooms

Simicare Ltd Reviews (56)

Reviews Posted for members of Simicare Ltd

Overall Experience

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  • 0

Date Published

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5
51
Review of

St Margaret's Nursing Home

from Shirley B (Wife of Resident) published on 22 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the care home last March, which was very hard for me but has been made easier as I’ve seen the care and dignity towards him as well as the support I receive from the caring staff. His room is small, but he has what he needs and is regularly taken to the community lounge where the
activities team work hard to keep the residents happy.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you for your review. It is a pleasure to look after your husband, I have passed your comments on to the staff.


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Review of

St Margaret's Nursing Home

from A H (Daughter of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our relative was admitted for short care, initially good, but lost mobility due to no physio and staff not allowed to do. One carer failed to have absolutely any understanding of our relative's health needs when calling an ambulance and could not relay any vital information to them calling for help
from other workers. Care initially was good, but deteriorated where staff left her in chair, not attending to her needs. Manager approachable, food good, activities good, clean. If you have needs and need care, they will move your relative out if the carers cannot cope.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

The comments made are entirely unfounded, vexatious and without merit, as exemplified by the fact that the commenter, asked if we could re-admit her relative, just months after being given notice to vacate. We pride ourselves on ensuring that we, as a service, are continually assessing the changing needs of our service users. Sadly, on occasion, placements may no longer be suitable for individuals with increased needs and therefore alternative placements will need to be sourced. We work closely with our service users, their loved ones and other professionals to ensure we provide positive outcomes for those that use our services.


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Review of

St Margaret's Nursing Home

from Karen W (Niece of Resident) published on 8 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved into St Margaret’s a month ago. The staff have made her so welcome. Her room is beautifully decorated and clean and we’ve been able to personalise it with photos and ornaments. It overlooks the garden which is lovely. The food is amazing. Nothing is too much trouble. Activities are fantastic,
she enjoys arts and crafts and loves the singing.
All the staff are very approachable and friendly.
A wonderful home.

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Review of

St Margaret's Nursing Home

from Jean P (Wife of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I can see, my husband is getting the care he needs and nothing is too much trouble for any of the staff, in what is a very demanding and challenging job!

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Review of

St Margaret's Nursing Home

from Valerie K (Friend of Resident) published on 5 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care and attention that my friend is getting at the home. All the staff are very friendly and very caring and she is well looked after.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you for your review, we are glad you are happy with all areas of your friend's care.


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Review of

St Margaret's Nursing Home

from C S (Daughter of Resident) published on 12 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to put my dad into a care home as he was only 73, but suffering from severe Parkinson's. Mum and I went to look at a few homes, but Mum came to look at this one on her own and immediately felt friendliness. Dad settled within a few weeks and soon called the place home. He
was only there for 6 months, but the staff became our extended family. They always did little extra things for Dad to make him happy. It was a relief knowing he was safe and cared for. The staff are so full of kindness and love and genuinely care about my dad. They also treated my mum so kindly too, who spent a lot of time there. They are very special people who made the last months of my dad's life something positive to remember.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you so much for your kind words, it was our pleasure to look after your dad and all of his family.


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Review of

St Margaret's Nursing Home

from J B (Daughter-in-law of Resident) published on 31 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of communication. Do not feel listened to about the care needs of residents. Resident has become more isolated since being here. We feel she is not integrated enough. They gave notice on Mum and then retracted.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you for taking the time to provide feedback. We are sorry to hear that there have been aspects of the service that you feel need improving. I hope our conversation on the phone provided reassurance and clarification on the new systems we have implemented. We take all feedback seriously and review our procedures regularly to ensure we are being responsive to our resident's needs. I will be treating this review as part of our "lessons learnt" protocol.


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Review of

St Margaret's Nursing Home

from I S (Wife of Resident) published on 27 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting four care homes in the locality, the moment I walked into St Margaret's, I was immediately struck by the friendliness of the care staff and knew this was the home for my husband and haven't been disappointed. The manager is very approachable and hands-on, and the nursing staff are excellent.
Since being there, my husband has put on weight which is wonderful and says a lot about the food. Another bonus is the locality - so nice to be able to take my husband out in his wheelchair for a coffee in town and browse around the shops.

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Review of

St Margaret's Nursing Home

from S Y (Niece of Resident) published on 19 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is recovering after an illness and has been staying at St Margaret’s. The management and staff have been giving her excellent care and the attention she needs in her recovery. They are regularly in touch with me with updates and any essential information I may need.
I feel that St Margaret’s
is an excellent care home, and relatives can feel assured their loved ones are being cared for with respect and dignity.

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Review of

St Margaret's Nursing Home

from Karen J (Daughter of Resident) published on 17 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is at St Margaret's. The staff are caring, and the food is excellent. His health and wellbeing are well taken care of, and we are informed straightaway if he has any issues, such as a recent ministroke when he had to go to the hospital for a few days.
The location is also wonderful as we can easily
take Dad out in his wheelchair either along the canal, to the seafront or along the high street for a coffee.

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Review of

St Margaret's Nursing Home

from Anne G (Daughter of Resident) published on 17 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a recent spell of poor health, we were able to visit Mum at any time on any day without feeling in the way. Care is always good, but during this time, all the staff went the extra mile, showing compassion and understanding and keeping us up to date with any concerns and calling on the most appropriate
agencies to keep her safe and comfortable.

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Review of

St Margaret's Nursing Home

from Carol B (Wife of Resident) published on 17 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Informative, helpful, pleasant and very engaged with the resident. Always informing me of any incidents which involve residents and any updating of protocol involving visiting. Always concerned about medication and its effects, informing of any changes.

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Review of

St Margaret's Nursing Home

from K G (Daughter of Resident) published on 21 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at St Margaret's for about 8-months and was looked after so well. I couldn't have been happier. The staff always found time to talk, and nothing was too much trouble. St Margarets is like a family and celebrated Mum's birthday with a beautiful care and ballons, and they all sang to her and made
her 96th birthday very special. I would recommend St Margarets to anyone.

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Review of

St Margaret's Nursing Home

from S T (Daughter of Resident) published on 18 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has complex care needs. The staff are wonderful. They are experienced, respectful and kind. They genuinely care for Mum. They go above and beyond to ensure she is happy and comfortable. We absolutely made the right choice in choosing St Margaret's.

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Review of

St Margaret's Nursing Home

from Sharon W (Daughter of Resident) published on 9 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since April 2021. We are very pleased with the staff and the support that he receives. We have been able to attend a few of the events that have been held within the home, which were very successful.

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Review of

Old Hastings House

from Jackie W (Daughter of Resident) published on 15 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Old Hastings House for six years. I would find it hard to fault the standard of care and have no hesitation in recommending it for anyone considering moving into a care home or relatives making the choice for a family member. Mum loved living at the home, thought the food
was outstanding, and not only like the staff but trusted them. The staff treated her with dignity but also were friendly and kind. There is a very low staff turnover, which speaks a lot about the management. There is a family atmosphere, which permeates from management through to care staff and all the associated support staff involved in cleaning, admin, catering and maintenance. Although Mum didn't take part in many activities, there were lots of things arranged for residents who chose to join in. Mum died during Covid after a very short illness. With the family all living far away, it wasn't possible for us to be there, but I was extremely touched by the care and support in her final hours.

Reply from Jason Denny, Manager at Old Hastings House

Thank you for your kind words, Jackie, regarding the care of your much loved and missed Mum, who inspired all that came across her path. The pleasure was all ours.


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Review of

St Margaret's Nursing Home

from Janice T (Wife of Resident) published on 23 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to St Margaret's Nursing Home for respite care as I was unwell. He arrived in May while covid restrictions were in place. The care and kindness shown to both my husband and our family was exceptional. They went out of their way to ensure all his needs were met and treated him like a
member of their own family. We will always be grateful to all the team at St Margaret's.

Reply from Sarah Klap, Registered Manager at St Margaret's Nursing Home

Thank you so much for you kind words, we loved having your husband here and he is always more than welcome to come back to us if needs be.


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Review of

St Margaret's Nursing Home

from Sheila R (Sister of Resident) published on 30 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Taking in the current climate situation, I am very happy with the way the staff are coping. My relative is much improved and with his mood and general well-being.

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Review of

St Margaret's Nursing Home

from Richard K (Brother of Resident) published on 19 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister has been in St. Margaret’s for four years this month. We firmly believe that my Sister is in the best possible place to receive the best medical attention for her deteriorating condition (MS) and also she gets the best possible care and love from the staff. With the advent of the current Management
Team, my Sister’s condition and especially her comfort has improved noticeably. The Manager has handled the current situation with the pandemic exceptionally well. He has made every effort to ensure the residents are not in danger from the COVID virus and the staff too. I cannot praise the staff enough for their dedicated work.

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Review of

St Margaret's Nursing Home

from Cheryl S (Sister of Resident) published on 15 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of the home since September 2016. He has many health and mobility problems which the home manages extremely well. His temperament can be extremely trying at times but the staff at all levels continue to be patient and caring with him. They do their very best to try to
lift his spirits and to encourage him to join in with their activities. Throughout this pandemic, the home has been vigilant and taken great care of their residents which is a big relief to me knowing my brother is being kept safe and well. I am very happy with the care my brother receives and am extremely grateful to all the staff at all levels for all their hard work.

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Awards / Recognitions (0)

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Frequently Asked Questions about Simicare Ltd

How many Care Homes does Simicare Ltd own?

Simicare Ltd own 2 Care Homes.

Which Simicare Ltd Care Homes have the highest review score?

St Margaret's Nursing Home & Old Hastings House have the highest review score.
Simicare Ltd in East Sussex Simicare Ltd in Kent

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