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Care Homes Owned by Distinguished Care Group in Northumberland

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Distinguished Care Group in Northumberland

Only the locations & reviews in Northumberland for Distinguished Care Group are showing below.

View the details of all 3 locations (with 73 reviews) owned by Distinguished Care Group

Distinguished Care Group Locations in Northumberland (3)

 - Browse 3 Care Homes owned by Distinguished Care Group in Northumberland
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Harwood Court
Highburn, Cramlington NE23 6AZ 
9.6 55 reviews
Harwood Court, Cramlington, Northumberland
"Excellent care home, made to feel very homely. Always clean and plenty of staff, which is lovely to see. They really made my husband feel…"   Read all 55 reviews
  • from £879 / week
  • 35 Rooms
Location Type Care Home

This delightful care home, situated in an extensive safe plot with very large, safe enclosed gardens is a high end care facility. With wide, well lit, immaculately decorated wheelchair-friendly ... Read more about Harwood Court

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Waterloo House
Waterloo Road, Blyth NE24 1BY 
9.5 13 reviews
Waterloo House, Blyth, Northumberland
"In my experience this care home is second to none. The food is good as is cleanliness, but mainly the staff who are kind and caring and put…"   Read all 13 reviews
  • from £879 / week
  • 40 Rooms
Location Type Care Home

Waterloo House is a traditional style care home full of love and activity. Known throughout the region for its entertainment and warmth this care home is always full with an active waiting ... Read more about Waterloo House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
Thomas Knight Care Home
1 Beaconsfield Street, Blyth NE24 2DP 
7.9 5 reviews
Thomas Knight Care Home, Blyth, Northumberland
"John manager is superb. He is professional and always has time to talk to you each time we visit our dad. The staff also are excellent.…"   Read all 5 reviews
  • from £879 / week
  • 54 Rooms
Location Type Care Home

Thomas Knight Care Home is a modern, rebuilt facility in a historic location in the heart of Blyth. Thomas Knight Care Home is a residential and nursing home in the area of Blyth, which can ... Read more about Thomas Knight Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Distinguished Care Group Reviews in Northumberland (73)

9.0

Distinguished Care Group has a Group Review Score of 9.0 (8.990) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Distinguished Care Group must have a Review Score.

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Review of

Thomas Knight Care Home

from M C (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
John manager is superb. He is professional and always has time to talk to you each time we visit our dad. The staff also are excellent. They always smile and chat to you. They work very very hard. The home is so nice and spotless.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeWe are so very pleased that our manager and his team are providing such a positive care experience for your father and for you as a family. We chose John and we choose all our team because they are not only professionals but also amazingly human in their approach. I will be delighted to feed back to our team who always very much appreciate positive comments as they do work very, very hard and sometimes it can be easy to forget they are appreciated
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Review of

Thomas Knight Care Home

from Susan H (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my mums care, the care home staff are very friendly and treat my mum with respect and like family, alot of good emprovements have been made to make the standard alot better and I now feel that my mum is safe and looked after correctly with new changes by management and this buts
my mind at rest and nothing seems to be a problem when I ask. The only concerns I have is laundry.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you. We are delighted you welcome the many positive changes made to our service and that these put your mind at rest. I will be pleased to pass your kind review to our team. If there any issues which are of concern to you in regards personal laundry please speak to our home manager or feel free to contact me directly. We will only be too pleased to assist
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Review of

Waterloo House

from E S (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Waterloo House have given support to both my father and our entire family. They have shown care and understanding to all.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you, Elizabeth. It is and has been our pleasure. Paul
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Review of

Waterloo House

from M W (Wife of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience this care home is second to none. The food is good as is cleanliness, but mainly the staff who are kind and caring and put themselves out and go above and beyond to care for and entertain their residents.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you. We are most pleased to find your review. I will ensure that the manager and her entire team and kept informed
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Review of

Harwood Court

from Janet S (Wife of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, made to feel very homely. Always clean and plenty of staff, which is lovely to see. They really made my husband feel welcome and safe, and he enjoyed all the activities. He spoke very highly of the food and entire team.
Thank you :)
Reply from Paul Smith, Director and NI at Harwood CourtThank you, we are most grateful for your comments and rating. I will ensure the manager and whole team are aware of your kind review.
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Review of

Waterloo House

from L H (Cousin of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very caring towards the residents and treat them with respect, nothing is too much bother. Whenever I visit they are always friendly and kind.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your kind review. I will ensure the manager and team are updated
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Review of

Waterloo House

from Ann N (Friend of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waterloo Care Home is a very friendly place to live. The staff are very friendly and helpful. The food is very nice as well. They do activities like games and have entertainment on which is good.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your kind review. I will ensure that the manager and her team are made aware
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Review of

Waterloo House

from A R (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with mams overall care 'Day Staff' are very good and attentive, night staff need to take a bit more care in the morning when getting mam up and dressed. For example wet bed not changed and vomit on bed not changed. Laundry has poisoned many of her light coloured clothes as well as shrinking
them in dryer. It seems all colour go in the same wash.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your comments which are mixed as you have failed to raise any concerns with our home manager or to use our highly publicised complaints processes which we would like to offer to you. You make remarks which are not accurate and please afford the manager the opportunity to discuss the use of the washing machines, sorting and distributing with you directly. The dedicated night team will be upset at your comments however you have the right to express these but should have used a different platform. We apologise for any instance of your Mams bedding being not changed and I have investigated this incident. While we never seek to shrink away from any service failings reviews on this site and our internal satisfaction surveys show a very high satisfaction outcome and again we apologise for any failings you perceive. Please be open and transparent with us in future taking any issues directly to the home manager - we will do everything in our power to assure care satisfaction
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Review of

Waterloo House

from P B (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband and I came to view this rest home for the first time with a view to finding a home for my mum we were met by the Deputy Manger who was pleased to show us around. We had looked at twos other care homes, and we chose Waterloo. Everyone we met was lovely including the residents. They were
all so friendly and seems happy it felt like a home from home. Mum was given a lovely room, started to gain weight, is happy again. I would highly recommend Waterloo House Rest Home to anyone who asks.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you so much for your kind comments. I will ensure the manager, deputy and the whole team are made aware
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Review of

Waterloo House

from T N (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my dad is currently receiving respite care at Waterloo House, the warm welcome and care has been first class. All of the staff, without exception, have been very helpful, kind and supportive. Nothing is any trouble and they have done everything possible to help my dad settle into his temporary
, hopefully permanent home. I am very grateful for all of their hard work as it really does give me comfort and peace of mind knowing that my dad's needs are all taken care of. Thank you.
Reply from Paul Smith, Director and NI at Waterloo HouseT N, we are delighted that your initial experiences of our care home are proving so positive for your dad. We look forward to any decisions in regards his long term future where we would continue to provide the warm, tender but fun care this home is renowned for - Paul
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Review of

Waterloo House

from E G (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always welcomed into the home with a warm smile and pleasant greeting. All staff are always attentive and helpful. My mom's needs are well cared for. Staff are compassionate and always allow my mom her dignity. Thank you!!
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your kind words which I will ensure our manager and her team are made aware of.
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Review of

Waterloo House

from Nicholas R (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in Waterloo House, the staff are fantastic. She is treated with care, dignity and real support. The staff make an effort to be friendly and supportive of my mum and me as a visitor. The care is excellent and there are updates as needed. Highly recommend Waterloo House for its staff.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you, Nicholas. I will make sure our manager and her team learn of your wonderful review. We are always delighted when our care is given recognition and this is very much appreciated
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Review of

Harwood Court

from L D (Daughter-in-law of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
July 25 Mam moved to Harwood Court due to declining health, from day one staff were attentive and friendly. They interacted well with family and always treated mam with dignity and respect encouraging her to keep her independence, but they were on hand when she needed them. Mam chose not to take part
in the activities but staff never gave up trying to encourage her to interact. The many fairs and coffee afternoons were superbly organised and usually finished off with a good singalong!
The building and gardens were clean and well maintained, the laundry was immaculate and prepared quickly for the residents. There was a great choice of freshly cooked food and staff would willingly accommodate the resident's needs where possible.
Overall, there was a great team spirit making for a welcoming atmosphere, we felt reassured that our mam was safe and well looked after 24/7.
The Chaplin visited mam in hospital a number of times before she passed away and this was a great comfort to her.
Reply from Paul Smith, Director and NI at Harwood CourtThank you, Linda. I will ensure that our manager and his team are made aware of your generous review. I am so pleased that her final home was everything you and she wanted and that our in house Chaplin was a comfort when needed, Paul
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Review of

Waterloo House

from Valerie B (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband received here during the 7 months before he died in early December was exceptional. The carers The carers worted tirelessly to keep him: to keep him safe, comfortable and treated with dignity and respect - even when he wasn't always easy to care for. They also gave our family peace
of mind. We were always made to feel welcome, listened to and supported. This is a wonderful care homeand that is entirely because of the wonderful staff. Thank you for everything you did for him and for us.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you so much for this review. It really was our pleasure
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Review of

Harwood Court

from R S (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was in Harwood Court for just over 2 years. In this time, her care was exemplary. She was always treated with dignity and respect. Staff could always be found if needed, and their interactions with family were as good. The homes care of my mother in her dying days was amazing. They could
not do enough for me or her. Their management of the moment of death and the aftermath can never be represented in words: it was perfect.
Reply from Paul Smith, Director and NI at Harwood CourtThank you, Richard. I am most pleased to read that the family were contended and comforted by the actions of our team spanning the period of the two years but most poignantly at the time of the last of our acts. I will ensure the whole team learns of your review. Paul
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Review of

Harwood Court

from Penny R (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident for a year, and we found Harwood to be welcoming and serene. Staff retention is good and provides consistency of care, which is compassionate and dignified, especially during end of life. The food is freshly prepared on site and always appetising. The activities of late have been
excellent, but were lacking before the current activity manager. The safety and security of residents is good, but consequently can be difficult to get in. The residents and family meetings were beneficial and acted upon.
Reply from Paul Smith, Director and NI at Harwood CourtThank you, Penny - we are most grateful for your thoughtful and most kind review
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Review of

Thomas Knight Care Home

from S M (Niece of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Was invited to afternoon tea with my uncle it was absolutely lovely - good was great nice and fresh tea in china cups. It was lovely to meet other people who live there and there families and have a chat. Barbaqu outside in the garden which has just been done out - food was lovely such a nice day. Can't
wait for next one.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you, S. We are delighted you were able to participate in some of the activities we offer at our specialist nursing facility Thomas Knight. We are constantly adding new features at this service with a cinema room being installed by the close of Autumm and two new lounges in support of the recent addition of the Snoezelen room. With our new manager and many new staff joining some of our more experienced team members in moving the home forward, it is great to know that people like you and your Uncle will benefit. Keep enjoying. Paul
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Review of

Harwood Court

from Janine F (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by mother has never fallen short of outstanding. I absolutely cannot fault Harwood Court in any respect and my mother is very happy to live there. All staff are welcoming and friendly and all residents that I have seen are so happy as Mum is. I believe the fees are in line with other
care homes in the area.
Reply from Paul Smith, Director and NI at Harwood CourtWe are delighted by your review. I will make it my business when visiting the service to ensure all employees and the management learn of your satisfaction. The manager and his team work very hard to deliver a service that meets not just the regulations but that further stands up to the 'Mum' test. It is gratifying to learn that in your eyes, we are meeting the 'mum' test fully.
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Review of

Harwood Court

from A D (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is very good. The staff are very friendly and efficient. The food is very good, tasty and plentiful.
Reply from Paul Smith, Director and NI at Harwood CourtWe are most grateful for your positive review. I will ensure our manager and excellent team are made aware
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Review of

Waterloo House

from Lisa H (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Waterloo Care Home in January 2025. The staff treat my dad as part of their family, the kindness and respect he is shown is just so lovely. The food is fab and as my dad's weight had been worrying he's putting weight on weekly. His mental health is improving and he is settling into
his new home so well. I am so pleased my dad is a resident there, I feel like his daughter again not his carer. Outstanding care and I would highly recommend this home.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you. We are delighted to read your kind review and to know that our care home has released you to find your relationship again. I will be sure to alert our lovely staff team
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Awards / Recognitions (0)

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