Care Homes Owned by Distinguished Care Group in Northumberland

I was very happy with how my mam was looked after at Harwood Court. All staff were genuinely friendly, helpful and caring. During her time there, she was always well looked after, which gave me great comfort. I would have no hesitation of recommending Harwood Court.

I recently moved my mother to Waterloo House after her being in a previous care home. I can honestly say its the happiest and settled I've seen her in a long time. The staff have been fantastic not only with my mam but also with me and my family. Thanks to everyone at Waterloo House for their wonderful care.

I would just like to thank all the staff for the care and support they have given my mother-in-law. Had it not been for Waterloo Care Home, giving my mother-in-law the security and safety she needed. Again, just a very big thank you to everybody at Waterloo Care Home.

Loving the changed that have been implemented by the new manager Courtney. Carehome feels warm and welcoming and the service provided for my mother is excellent. I would recommend Thomas Knight highly to future families since Courtney has become manager. The staff are also excellent and I would like to give a special shout out to John and Leonor and Julie who takes my mum out.

The carers who take care of my dad are respectful, kind and patient with him which is so important for us to see that he is happy to line there. My dad is settled and enjoys living here which ensures his wellbeing.

I'm so happy will all helpers. Staff all so nice and very helpful. I am and my husband David very satisfied.

Fantastic care home, so happy my uncle has settled here, gives me peace of mind he is happy safe and well looked after. All the staff have catered to his needs and treat him as an individual. He wants for nothing.

Thomas Knight Care Home provides safe and thoughtful care for my Uncle Cecil. He is always treated with utmost respect and his dignity is always preserved. The home is always clean and presentable with no unpleasant odours or signs of disrepair. Thank you to the management and staff of Thomas Knight Care Home.

The staff are all friendly and take care of my father. He is very hard to look after due to him being blind and dementia.

The team always have answers to my questions and when we have him out in a wheelchair around Blyth staff have crossed the road to speak to him.

It may not be the most modern building but the care for my dad is the most impotent thing and can't fault that.

I am so happy that my parents are at Thomas Knight. The management and all of the staff are so approachable and go out of their way to talk about my parents. They don't treat it as a job, more like a vocation.

John manager is superb. He is professional and always has time to talk to you each time we visit our dad. The staff also are excellent. They always smile and chat to you. They work very very hard. The home is so nice and spotless.

I am very happy with my mums care, the care home staff are very friendly and treat my mum with respect and like family, alot of good emprovements have been made to make the standard alot better and I now feel that my mum is safe and looked after correctly with new changes by management and this buts my mind at rest and nothing seems to be a problem when I ask. The only concerns I have is laundry.

The staff at Waterloo House have given support to both my father and our entire family. They have shown care and understanding to all.

In my experience this care home is second to none. The food is good as is cleanliness, but mainly the staff who are kind and caring and put themselves out and go above and beyond to care for and entertain their residents.

Thank you :)

I find the staff very caring towards the residents and treat them with respect, nothing is too much bother. Whenever I visit they are always friendly and kind.

Waterloo Care Home is a very friendly place to live. The staff are very friendly and helpful. The food is very nice as well. They do activities like games and have entertainment on which is good.

I am happy with mams overall care 'Day Staff' are very good and attentive, night staff need to take a bit more care in the morning when getting mam up and dressed. For example wet bed not changed and vomit on bed not changed. Laundry has poisoned many of her light coloured clothes as well as shrinking them in dryer. It seems all colour go in the same wash.

When my husband and I came to view this rest home for the first time with a view to finding a home for my mum we were met by the Deputy Manger who was pleased to show us around. We had looked at twos other care homes, and we chose Waterloo. Everyone we met was lovely including the residents. They were all so friendly and seems happy it felt like a home from home. Mum was given a lovely room, started to gain weight, is happy again. I would highly recommend Waterloo House Rest Home to anyone who asks.

Although my dad is currently receiving respite care at Waterloo House, the warm welcome and care has been first class. All of the staff, without exception, have been very helpful, kind and supportive. Nothing is any trouble and they have done everything possible to help my dad settle into his temporary , hopefully permanent home. I am very grateful for all of their hard work as it really does give me comfort and peace of mind knowing that my dad's needs are all taken care of. Thank you.