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Care Homes Owned by Distinguished Care Group in Northumberland

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Distinguished Care Group in Northumberland

Only the locations & reviews in Northumberland for Distinguished Care Group are showing below.

View the details of all 3 locations (with 83 reviews) owned by Distinguished Care Group

Distinguished Care Group Locations in Northumberland (3)

 - Browse 3 Care Homes owned by Distinguished Care Group in Northumberland
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Harwood Court
Highburn, Cramlington NE23 6AZ 
9.6 56 reviews
Harwood Court, Cramlington, Northumberland
"I was very happy with how my mam was looked after at Harwood Court. All staff were genuinely friendly, helpful and caring. During her time…"   Read all 56 reviews
  • from £879 / week
  • 35 Rooms
Location Type Care Home

This delightful care home, situated in an extensive safe plot with very large, safe enclosed gardens is a high end care facility. With wide, well lit, immaculately decorated wheelchair-friendly ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Waterloo House
Waterloo Road, Blyth NE24 1BY 
9.6 16 reviews
Waterloo House, Blyth, Northumberland
"I recently moved my mother to Waterloo House after her being in a previous care home. I can honestly say its the happiest and settled I've…"   Read all 16 reviews
  • from £879 / week
  • 40 Rooms
Location Type Care Home

Waterloo House is a traditional style care home full of love and activity. Known throughout the region for its entertainment and warmth this care home is always full with an active waiting ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
Thomas Knight Care Home
1 Beaconsfield Street, Blyth NE24 2DP 
9.2 11 reviews
Thomas Knight Care Home, Blyth, Northumberland
"Loving the changed that have been implemented by the new manager Courtney. Carehome feels warm and welcoming and the service provided for…"   Read all 11 reviews
  • from £879 / week
  • 54 Rooms
Location Type Care Home

Thomas Knight Care Home is a modern, rebuilt facility in a historic location in the heart of Blyth. Thomas Knight Care Home is a residential and nursing home in the area of Blyth, which can ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Distinguished Care Group Reviews in Northumberland (83)

9.5

Distinguished Care Group has a Group Review Score of 9.5 (9.467) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Distinguished Care Group must have a Review Score.

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Review of

Harwood Court

from B K (Son of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with how my mam was looked after at Harwood Court. All staff were genuinely friendly, helpful and caring. During her time there, she was always well looked after, which gave me great comfort. I would have no hesitation of recommending Harwood Court.
Reply from Paul Smith, Director and NI at Harwood CourtThank you so much. It was our great pleasure. We do take pride in our staff attitudes and their willingness to go the extra mile. I will be most happy to alert the team to your most appreciated review. Paul
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Review of

Waterloo House

from C S (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently moved my mother to Waterloo House after her being in a previous care home. I can honestly say its the happiest and settled I've seen her in a long time. The staff have been fantastic not only with my mam but also with me and my family. Thanks to everyone at Waterloo House for their wonderful
care.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your most kind recommendation of our care facility - we are very proud of the team at this care home as it is well known in the area that they go the extra mile and really get to know the people who choose to live with us and then care for them like their own. I will be delighted to pass on your generous comments to the manager and her team
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Review of

Waterloo House

from B D (Son-in-law of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to thank all the staff for the care and support they have given my mother-in-law. Had it not been for Waterloo Care Home, giving my mother-in-law the security and safety she needed. Again, just a very big thank you to everybody at Waterloo Care Home.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you so much for your kind review. I will ensure the manager and her dedicated team receive your warm appreciation. Paul
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Review of

Thomas Knight Care Home

from Anita H (Daughter of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loving the changed that have been implemented by the new manager Courtney. Carehome feels warm and welcoming and the service provided for my mother is excellent. I would recommend Thomas Knight highly to future families since Courtney has become manager. The staff are also excellent and I would like
to give a special shout out to John and Leonor and Julie who takes my mum out.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you Anita. I am so very pleased to learn of your satisfaction and indeed recommendation of our service. Courtney has been with us for 11 years and has worked her way upwards. We were delighted when able to appoint her to the manager role and she is so effective because of her longevity but also of course, because the team will walk on hot coals for her because she is 'one of our own'. I will be certain to thank the staff team and let them know your comments and I will personally thank those staff you mention by name. We intend to contnue to invest in the home and we are opening a breakfast rehabilitation room to accompany the reminiscence room on the middle floor soon
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Review of

Thomas Knight Care Home

from Linda C (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who take care of my dad are respectful, kind and patient with him which is so important for us to see that he is happy to line there. My dad is settled and enjoys living here which ensures his wellbeing.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you, Linda. We are always pleased to learn that those living with us, and their families, are being treated with kindness and respect. We have increased and continue to increase our activities offer and you may wish to understand more of the new vivacare system. Please speak with our new management team. I will ensure your kind comments are passed to our staff who work incredibly hard and do appreciate comments made in respect of their continued efforts
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Review of

Waterloo House

from V C (Wife of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so happy will all helpers. Staff all so nice and very helpful. I am and my husband David very satisfied.
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Review of

Thomas Knight Care Home

from C H (Niece of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home, so happy my uncle has settled here, gives me peace of mind he is happy safe and well looked after. All the staff have catered to his needs and treat him as an individual. He wants for nothing.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you so much for your kind words of praise and encouragement. Our team work extremely hard and it really helps when I am able to pass on reviews and comments to them. I will ensure I pass on your kind remarks. Paul
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Review of

Thomas Knight Care Home

from John L (Nephew of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thomas Knight Care Home provides safe and thoughtful care for my Uncle Cecil. He is always treated with utmost respect and his dignity is always preserved. The home is always clean and presentable with no unpleasant odours or signs of disrepair. Thank you to the management and staff of Thomas Knight
Care Home.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you, John. It is always wonderful to be able to pass on thanks and congratulations to our manager and her team. I will ensure this is done and thank you for your kind review
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Review of

Thomas Knight Care Home

from Alan F (Son of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all friendly and take care of my father. He is very hard to look after due to him being blind and dementia.


The team always have answers to my questions and when we have him out in a wheelchair around Blyth staff have crossed the road to speak to him.


It may not be the most modern

building but the care for my dad is the most impotent thing and can't fault that.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you. We very much appreciate the review. It's very comforting to know that even out of their duties our caring team take the time to cross the road to say hello to those out on their journeys. We have remodelled our environments across this last year to make best use of our building and with rooms exceeding requirements and now a caf and cinema room along with a Snoezelen centre we believe our adaptations among he best in area. I will be sure to let all our hard working team know of your high satisfaction with their care and support
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Review of

Thomas Knight Care Home

from Steven M (Son of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy that my parents are at Thomas Knight. The management and all of the staff are so approachable and go out of their way to talk about my parents. They don't treat it as a job, more like a vocation.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you, Steven. we are so very pleased with your evaluation of our service. Your so right our management and our employees never see what they do as a job and every single one is handpicked for those values. I will ensure our teams are updated on your comments. Paul
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Review of

Thomas Knight Care Home

from M C (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
John manager is superb. He is professional and always has time to talk to you each time we visit our dad. The staff also are excellent. They always smile and chat to you. They work very very hard. The home is so nice and spotless.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeWe are so very pleased that our manager and his team are providing such a positive care experience for your father and for you as a family. We chose John and we choose all our team because they are not only professionals but also amazingly human in their approach. I will be delighted to feed back to our team who always very much appreciate positive comments as they do work very, very hard and sometimes it can be easy to forget they are appreciated
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Review of

Thomas Knight Care Home

from Susan H (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my mums care, the care home staff are very friendly and treat my mum with respect and like family, alot of good emprovements have been made to make the standard alot better and I now feel that my mum is safe and looked after correctly with new changes by management and this buts
my mind at rest and nothing seems to be a problem when I ask. The only concerns I have is laundry.
Reply from Paul Smith, Director and NI at Thomas Knight Care HomeThank you. We are delighted you welcome the many positive changes made to our service and that these put your mind at rest. I will be pleased to pass your kind review to our team. If there any issues which are of concern to you in regards personal laundry please speak to our home manager or feel free to contact me directly. We will only be too pleased to assist
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Review of

Waterloo House

from E S (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Waterloo House have given support to both my father and our entire family. They have shown care and understanding to all.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you, Elizabeth. It is and has been our pleasure. Paul
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Review of

Waterloo House

from M W (Wife of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience this care home is second to none. The food is good as is cleanliness, but mainly the staff who are kind and caring and put themselves out and go above and beyond to care for and entertain their residents.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you. We are most pleased to find your review. I will ensure that the manager and her entire team and kept informed
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Review of

Harwood Court

from Janet S (Wife of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, made to feel very homely. Always clean and plenty of staff, which is lovely to see. They really made my husband feel welcome and safe, and he enjoyed all the activities. He spoke very highly of the food and entire team.
Thank you :)
Reply from Paul Smith, Director and NI at Harwood CourtThank you, we are most grateful for your comments and rating. I will ensure the manager and whole team are aware of your kind review.
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Review of

Waterloo House

from L H (Cousin of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very caring towards the residents and treat them with respect, nothing is too much bother. Whenever I visit they are always friendly and kind.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your kind review. I will ensure the manager and team are updated
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Review of

Waterloo House

from Ann N (Friend of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waterloo Care Home is a very friendly place to live. The staff are very friendly and helpful. The food is very nice as well. They do activities like games and have entertainment on which is good.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your kind review. I will ensure that the manager and her team are made aware
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Review of

Waterloo House

from A R (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with mams overall care 'Day Staff' are very good and attentive, night staff need to take a bit more care in the morning when getting mam up and dressed. For example wet bed not changed and vomit on bed not changed. Laundry has poisoned many of her light coloured clothes as well as shrinking
them in dryer. It seems all colour go in the same wash.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you for your comments which are mixed as you have failed to raise any concerns with our home manager or to use our highly publicised complaints processes which we would like to offer to you. You make remarks which are not accurate and please afford the manager the opportunity to discuss the use of the washing machines, sorting and distributing with you directly. The dedicated night team will be upset at your comments however you have the right to express these but should have used a different platform. We apologise for any instance of your Mams bedding being not changed and I have investigated this incident. While we never seek to shrink away from any service failings reviews on this site and our internal satisfaction surveys show a very high satisfaction outcome and again we apologise for any failings you perceive. Please be open and transparent with us in future taking any issues directly to the home manager - we will do everything in our power to assure care satisfaction
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Review of

Waterloo House

from P B (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband and I came to view this rest home for the first time with a view to finding a home for my mum we were met by the Deputy Manger who was pleased to show us around. We had looked at twos other care homes, and we chose Waterloo. Everyone we met was lovely including the residents. They were
all so friendly and seems happy it felt like a home from home. Mum was given a lovely room, started to gain weight, is happy again. I would highly recommend Waterloo House Rest Home to anyone who asks.
Reply from Paul Smith, Director and NI at Waterloo HouseThank you so much for your kind comments. I will ensure the manager, deputy and the whole team are made aware
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Review of

Waterloo House

from T N (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my dad is currently receiving respite care at Waterloo House, the warm welcome and care has been first class. All of the staff, without exception, have been very helpful, kind and supportive. Nothing is any trouble and they have done everything possible to help my dad settle into his temporary
, hopefully permanent home. I am very grateful for all of their hard work as it really does give me comfort and peace of mind knowing that my dad's needs are all taken care of. Thank you.
Reply from Paul Smith, Director and NI at Waterloo HouseT N, we are delighted that your initial experiences of our care home are proving so positive for your dad. We look forward to any decisions in regards his long term future where we would continue to provide the warm, tender but fun care this home is renowned for - Paul
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Awards / Recognitions (0)

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