Care Homes Owned by Northwood Complex Care Ltd

Don't particularly like the place as it seems the same type of simple feeding is played every day,not much in choice of food. Also it's illegal to stop your tenants to eat their own choice of healthy food. Also myself went out and bought £28.00 of health food,when I ask them to pre-cook it before eating at 17:00 it seems the food has gone missing.when the firm has forced the tenants to eat evening meal at 16:00. Definitely needs to improve food in kitchen as maybe sampling different meals from different countries, just to make the tenants content in having a choice in food. AND EVEN HAPPIER. Better living in Prison as you'd get a choice of better food.

I can honestly say this is our first time experiencing a care home for our loved one and the difference in health since our mother has been here at Northwood Nursing and Residential Care is exceptional. The owner has treated us like a family member which is a great feeling for us. The staff are amazing, they make us coffee and treat us great.

Amazing, compassionate service, couldn't have had any better service, only downside is they should allow loved ones in anytime during the day, even if its lunch time or meds. Overall they treated my neighbour with amazing dignity and care in his last few days, we will never forget that. Especially the Spanish lady nurse and the registered general nurse, stay blessed.

We moved my brother to Northwood after a bad experience at a previous home, and we couldn’t have been happier with the way that all staff cared for him. He had complex care needs and couldn’t leave his room but he was looked after with care and respect. The home has a lovely warm atmosphere and brilliant staff who can be relied upon to be professional at all times. He loved his stay here until he died on 7.7.23. Thank you for looking after my brother. Highly recommended.

Thank you again, to the carers and staff at Northwood.

Although our aunt has only been with Northwood for a week, it is already clear that here is a nursing home where there is concern and compassion in equal measure for the residents. No matter how busy people are, there is always the opportunity to discuss matters and come to decisions about the ongoing care. We have been impressed with the commitment of all the staff and this is reflected in those small gestures which make all the difference. Thanks to everyone involved, it is appreciated.

My family and I were also admonished by other nursing staff in the corridor, in front of the owner who just looked on, just because we wanted to visit my father who, shortly after moving to this home died.

We were all treated with care and support during his short stay at the home.

My grandad was at Northwood for a few weeks for end of life care. Everyone I met during my visits, manager, carers, cook etc. were all so compassionate and caring. They all provided exceptional care. Someone was always available to have a chat with. They all made the last couple of weeks easier for me and my family, to get through. Everyone at Northwood Nursing and Residential Care are truly special people.

Following complicated hip surgery along with vascular dementia, my father was assigned to Northwood Nursing & Residential Care. This was during the Covid 19 crisis and we had little choice in the selection of Northwood. Although apprehensive at first, we found the managers and nursing staff at Northwood to be very professional, caring and diligent. They acted upon our requests for my father who was on an end of life plan. This included small changes which helped my father. My family found the nursing staff to be caring, honest and importantly experienced, they frequently made the right medical call at the right time regarding dad's care. Thank you to all at Northwood.

Dad went into Northwood for end of life care. From the beginning, the whole experience was a very positive one for the whole family. Dad was provided with a spacious room, big enough to accommodate the family when the time came to gather together. We were encouraged to personalise the room as much as possible to help dad feel at home. In the end, dad was not there long, he was made comfortable, treated with loving care and great dignity. The staff's kindness itself to dad and to us, we will always be grateful for the endless tea, the help and support to us that made dad's passing special.

We had concerns about a previous care home and his health deteriorating, so after a short stay in hospital, he moved into Northwood Nursing & Residential Care home.

The building, decor, the facilities etc are great.

Knowing he is being cared for properly and receiving good medical care... is worth its weight in gold.

Mum has Parkinson's. Although we had respite and wanted to keep her at home, we were forced eventually to put her into residential care. We had experience of different places but heard that Northwood staff were extremely kind. We decided to take a room last October. We are so relieved and happy with the care she is receiving - care I can only describe as loving kindness. We go whenever we want and are always welcomed warmly and offered a cuppa. The nursing is excellent - liquid meds that are much easier for her, always on time. Her hearing aid, including new batteries when necessary, and glasses in place - not lost or left as was the case elsewhere ( places with decent reputations -but not a patch on Northwood) Food is really tasty and varied. Mum gets fed in a kind careful manner. Everyone goes the extra mile. Clothes haven't gone astray - another common problem elsewhere. I really cannot praise them enough. Mum is happy, settled - we feel so grateful.

I don't usually write reviews but I must let it be known that Northwood is the place to be if you are looking for nursing care for yourself or family. My brother who recently spent the remaining days of his life at Northwood after being moved from hospital with a chronic lung condition. Even though he was only with them for 5 days he sadly passed away but the quality of care did not go unnoticed by my brother, who was quick to point out to me "this place is so clean" , it certainly is exceptionally clean and I would give 10/10 without hesitation. From day one my brother was treated with dignity and kindness and this continued right to the end, and a carer was holding his hand as he finally passed away. The nursing staff also deserve a heartfelt thanks as my brother described them as angels. Every member of staff from the manager downwards, please accept my thanks for making my brothers final days on this earth as comfortable as possible.