- 25 Rooms
Older Person Care
- Mental Health Care
Care Homes Owned by Northwood Complex Care Ltd in Lancashire
Only the locations & reviews in Lancashire for Northwood Complex Care Ltd are showing below.
View the details of all 2 locations (with 13 reviews) owned by Northwood Complex Care Ltd
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Northwood Complex Care Ltd Locations in Lancashire (2)
- 27 Rooms
Older Person Care
Permanent Care
Respite Care
- Nursing Care
- Dementia Nursing Care
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Northwood Complex Care Ltd Reviews in Lancashire (13)
Reviews posted for members of Northwood Complex Care Ltd
Review of
Northwood Nursing & Residential Care
from S A (Son of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can honestly say this is our first time experiencing a care home for our loved one and the difference in health since our mother has been here at Northwood Nursing and Residential Care is exceptional. The owner has treated us like a family member which is a great feeling for us. The staff are amazing,
they make us coffee and treat us great.
Reply from Tariq Hussain, Nominated Individual at Northwood Nursing & Residential CareThank you very much for your kind words. We appreciate your feedback.
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Review of
Northwood Nursing & Residential Care
from Mohammed A (Next of Kin) published on 17 October 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing, compassionate service, couldn't have had any better service, only downside is they should allow loved ones in anytime during the day, even if its lunch time or meds. Overall they treated my neighbour with amazing dignity and care in his last few days, we will never forget that. Especially the
Spanish lady nurse and the registered general nurse, stay blessed.
Reply from T Hussain, Nominated Individual at Northwood Nursing & Residential CareThank you for taking the time to leave us an excellent review! Customer satisfaction is our priority and your review reaffirms the hard work our carers contribute daily. We're thrilled you loved your experience and we hope to see you again soon.
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Review of
Northwood Nursing & Residential Care
from Martyn A (Brother of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We moved my brother to Northwood after a bad experience at a previous home, and we couldn’t have been happier with the way that all staff cared for him. He had complex care needs and couldn’t leave his room but he was looked after with care and respect. The home has a lovely warm atmosphere and brilliant
staff who can be relied upon to be professional at all times. He loved his stay here until he died on 7.7.23. Thank you for looking after my brother. Highly recommended.
Reply from T Hussain, Nominated Individual at Northwood Nursing & Residential CareThank you for your kind words and for being a part of the Northwood family.
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Review of
Northwood Nursing & Residential Care
from Christine F (Daughter-in-law of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband and I would like to thank the carers at Northwood care home.
We had a meal with my husband's parents today. The meal was lovely and the lady went out of her way to make it special. The table looked nice and the food was really tasty. We were all very very full up after.
What a great idea
We had a meal with my husband's parents today. The meal was lovely and the lady went out of her way to make it special. The table looked nice and the food was really tasty. We were all very very full up after.
What a great idea
to invite relatives into the home to have a meal and spend time with them and create such a nice atmosphere.
The carers also were lovely and helped my mother-in-law to look lovely for the Christmas meal dressed all in red and her nails were painted.
These types of gestures make all the difference to relatives.
Thank you again, to the carers and staff at Northwood.
The carers also were lovely and helped my mother-in-law to look lovely for the Christmas meal dressed all in red and her nails were painted.
These types of gestures make all the difference to relatives.
Thank you again, to the carers and staff at Northwood.
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Review of
Northwood Nursing & Residential Care
from Stephen and Ruth C (Niece of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Although our aunt has only been with Northwood for a week, it is already clear that here is a nursing home where there is concern and compassion in equal measure for the residents. No matter how busy people are, there is always the opportunity to discuss matters and come to decisions about the ongoing
care. We have been impressed with the commitment of all the staff and this is reflected in those small gestures which make all the difference. Thanks to everyone involved, it is appreciated.
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Review of
Northwood Nursing & Residential Care
from Kelly W (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Please do not send your family members here!
My Father received inadequate care at Northwood nursing home. The visiting policies are likely to be more relaxed in a prison. The level of communication with families is poor and it is very difficult to get through on the telephone.
The management consistently
My Father received inadequate care at Northwood nursing home. The visiting policies are likely to be more relaxed in a prison. The level of communication with families is poor and it is very difficult to get through on the telephone.
The management consistently
lie and change their rules to suit their own requirements. Patient-centred care is severely lacking.
The deputy nurse felt it appropriate to shout at my family members in corridors in front of my father, who did not have full capacity at this time, just days before his death. She also openly gave my family members dirty looks and sneered at them. She ignored their requests to speak only with me and continued to give my family members abuse when they were already in serious distress.
My family and I were also admonished by other nursing staff in the corridor, in front of the owner who just looked on, just because we wanted to visit my father who, shortly after moving to this home died.
The deputy nurse felt it appropriate to shout at my family members in corridors in front of my father, who did not have full capacity at this time, just days before his death. She also openly gave my family members dirty looks and sneered at them. She ignored their requests to speak only with me and continued to give my family members abuse when they were already in serious distress.
My family and I were also admonished by other nursing staff in the corridor, in front of the owner who just looked on, just because we wanted to visit my father who, shortly after moving to this home died.
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Review of
Northwood Nursing & Residential Care
from Michael S (Relative of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sisters husband was in Northwood Nursing and Residential Care. The staff have been excellent during his care and excellent whilst he died.
We were all treated with care and support during his short stay at the home.
We were all treated with care and support during his short stay at the home.
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Review of
Northwood Nursing & Residential Care
from A P (Granddaughter of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandad was at Northwood for a few weeks for end of life care. Everyone I met during my visits, manager, carers, cook etc. were all so compassionate and caring. They all provided exceptional care. Someone was always available to have a chat with. They all made the last couple of weeks easier for
me and my family, to get through. Everyone at Northwood Nursing and Residential Care are truly special people.
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Review of
Northwood Nursing & Residential Care
from S K (Son of Resident) published on 27 May 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following complicated hip surgery along with vascular dementia, my father was assigned to Northwood Nursing & Residential Care. This was during the Covid 19 crisis and we had little choice in the selection of Northwood. Although apprehensive at first, we found the managers and nursing staff at Northwood
to be very professional, caring and diligent. They acted upon our requests for my father who was on an end of life plan. This included small changes which helped my father. My family found the nursing staff to be caring, honest and importantly experienced, they frequently made the right medical call at the right time regarding dad's care. Thank you to all at Northwood.
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Review of
Northwood Nursing & Residential Care
from Y H (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad went into Northwood for end of life care. From the beginning, the whole experience was a very positive one for the whole family. Dad was provided with a spacious room, big enough to accommodate the family when the time came to gather together. We were encouraged to personalise the room as much as
possible to help dad feel at home. In the end, dad was not there long, he was made comfortable, treated with loving care and great dignity. The staff's kindness itself to dad and to us, we will always be grateful for the endless tea, the help and support to us that made dad's passing special.
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Review of
Northwood Nursing & Residential Care
from Janet G (Daughter of Resident) published on 23 November 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad suffered a stroke in Jan, it has left him needing 24 hr care.
We had concerns about a previous care home and his health deteriorating, so after a short stay in hospital, he moved into Northwood Nursing & Residential Care home.
We had concerns about a previous care home and his health deteriorating, so after a short stay in hospital, he moved into Northwood Nursing & Residential Care home.
Northwood is currently having rooms updated/refurbished and the
changes look fantastic. My dad's room is clean and cosy.
There are various tasty home cooked meals offered here.
The building, decor, the facilities etc are great.
There are various tasty home cooked meals offered here.
The building, decor, the facilities etc are great.
But its the exceptionally caring staff, experienced nurses and management team that deserve the praise and make Northwood an outstanding place of care.
They have gone the extra mile to welcome my dad and make him comfortable.
I visit on a daily basis and I've seen how amazing and hard working the staff are, always taking time to listen with patience and understanding.
They've made a big difference to my dads day to day quality of life.
He is settled and very happy now.
Knowing he is being cared for properly and receiving good medical care... is worth its weight in gold.
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Review of
Northwood Nursing & Residential Care
from Jill C (Daughter of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has Parkinson's. Although we had respite and wanted to keep her at home, we were forced eventually to put her into residential care. We had experience of different places but heard that Northwood staff were extremely kind. We decided to take a room last October. We are so relieved and happy with
the care she is receiving - care I can only describe as loving kindness. We go whenever we want and are always welcomed warmly and offered a cuppa. The nursing is excellent - liquid meds that are much easier for her, always on time. Her hearing aid, including new batteries when necessary, and glasses in place - not lost or left as was the case elsewhere ( places with decent reputations -but not a patch on Northwood) Food is really tasty and varied. Mum gets fed in a kind careful manner. Everyone goes the extra mile. Clothes haven't gone astray - another common problem elsewhere. I really cannot praise them enough. Mum is happy, settled - we feel so grateful.
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Review of
Northwood Nursing & Residential Care
from Leo H (Brother of Resident) published on 8 October 2015 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I don't usually write reviews but I must let it be known that Northwood is the place to be if you are looking for nursing care for yourself or family. My brother who recently spent the remaining days of his life at Northwood after being moved from hospital with a chronic lung condition. Even though
he was only with them for 5 days he sadly passed away but the quality of care did not go unnoticed by my brother, who was quick to point out to me "this place is so clean" , it certainly is exceptionally clean and I would give 10/10 without hesitation. From day one my brother was treated with dignity and kindness and this continued right to the end, and a carer was holding his hand as he finally passed away. The nursing staff also deserve a heartfelt thanks as my brother described them as angels. Every member of staff from the manager downwards, please accept my thanks for making my brothers final days on this earth as comfortable as possible.
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